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Green Valley Natural Solutions

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Reviews Green Valley Natural Solutions

Green Valley Natural Solutions Reviews (32)

I thought I was ordering the trial of the garcinia cambogia and got it and something else. IT IS NOT VERY PLAIN that this is a 14 day trial and 30 days worth of pills! I called today to get a refund on the automatic charges on my credit card. I did not get any more products so I know I cancelled the automatic shipment but unfortunately don't have a cancellation number. I feel that the charges for the automatic shipments should be totally refunded. I PLAN TO NOT RECCOMEND your products due to this hidden agenda!

+21

Review: I ordered a 2 month trial of a joint vitamin. It did nothing. I was very surprised to receive another 2 month supply in the mail and see that my credit card was charged! Usually, one needs to "sign up" for automatic shipments. Apparently on their web site, it does it automatically. I called to send it back and tell them that I did NOT sign up for it. The customer service agent said that maybe I did not see that on the web site but I did sign up. This is misleading practice to get automatic shipments without actually going in and signing up. She said that I could send it back and they would credit my account for the vitamins butt I would have to pay for shipping. That cost was only $7, but it's the principle of the thing. They are not being upfront with people and I should not have to pay return shipping on something I did not order.Desired Settlement: I would like to be paid back for shipping costs!

Business

Response:

Hello Ms. [redacted],We're very sorry to hear you had a bad experience. I am refunding the order in full today and you don't have to return the product.As our agent stated, in an attempt to avoid problems like this, we do explain on our order form that you will receive a new shipment every 60 days and you can contact us to cancel anytime.Here is an excerpt from our order form:Your order today includes a 60 day introductory supply (2 bottles) of Triple Joint Relief that you can try for up to 30 days, with today's charge being only $9.95 Shipping and Handling. If you are not completely satisfied, call or email us within 30 days of placing your order and you will not be charged another cent. Your free bonus report is yours to keep, whatever you decide. If you decide to keep Triple Joint Relief, after 30 days you will be billed $79.90. For your convenience, every 60 days you will receive a fresh 2 month supply of Triple Joint Relief for the guaranteed locked in price of $39.95 per bottle. That's a 40% savings from the retail value! There are no obligations, you can cancel any time by contacting customer service.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

+10

Hi, I ordered their product once but they have been charging my account every month and sending the product. All attempts at canceling the subscription have failed. This is a money extraction scheme! Customers beware!

+17

Review: Emailed that a 30 day free trail with monthly was available for a product for regularity. Was used as advised without desired results. Upon delivery of regular delivery, I called and was informed I was responsible to return delivery, which I did immediately. When I received my ** bill, they charged me for the first "free 30 day trial."

Complained to ** and was told I needed to call within 30 days. I never saw anything regarding the 30 day. Would like $89.85 removed from my ** Bill.Desired Settlement: Remove charge from **

Business

Response:

We did include full details on the order page prior to the purchase how the trial offer works. We're sorry to hear there was still confusion. We have processed a full refund of $79.90 for the product. Shipping and handling is generally not refunded, but we have processed a refund for that as well. A total of $89.85

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My issue is that I didn't see the directions informing me that I needed to respond within 30 days. I would like to see how the express verbiage. Once this is made clear, I will then decide how to proceed.

+11

I purchased the book: How to Cure Almost Any Cancer at Home for $5.15 a Day, and found the information the information to be 'more valuable than gold'. I know of nowhere this type--and volume and quality of natural healing information can be purchased at ANY price. I consider this book invaluable to people with a natural healing mindset, and believe the various methods described can offer people suffering with cancer immense benefit--and very often reverse cancer, and prevent people from having to endure the harsh treatments of orthodox remedies of the medical establishment (slash, burn and poison) methodology.

+10

I bought a book for the amount of 27.90.I sent a Canadian cheque. but when I looked on my bank statement it cost me 51.66. now I think the company selling these books should have a Canadian publishing.If I would of known what this book would of cost me, I would of never bought it.I also think the company should give info on the extra cost.

+8

This company provides excellent health resource material, both in their emails and via ordering online. I have found them to be very accommodating, even allowing me to purchase printed vs. digital copies though I am in Canada.I am prepared to pay the extra shipping.

Customer service is incompetent. Been trying to get a refund for 3 months, contacted them by email and phone. Was assured the refund was in progress, yet never arrived. Contacted customer service never updated my change of address though I emailed it to them and gave it to a customer rep. Their business practice is less the favorable.

I urge you not to do business with them.

+11

Review: I ordered a bottle of colon cleanse to try out. I had diarrhea from it. On the next month, they charge me $79.90 for another bottle of colon cleanse. I decide to cancel subscription and called to cancel subscription and requested my $79.90 back. They did not refund my money and I did not get another bottle of colon cleanse either.Desired Settlement: I want a refund of my $79.90.

Business

Response:

This customer placed her order on 1/24/15. This was a trial order, with only $9.95 shipping and handling paid on the day of the order. It was explained while ordering that if she wasn't happy with the product, she simply needed to contact us within 30 days of placing her order and there would be no further charges to her card.She contacted us 4 days after the 30 day period, so the charge had already been processed. We removed her from auto-ship at that time. It was requested that she return the unused portion to us and we would process a refund of $79.90. We never received the shipment back from her.Even though we have not received the returned order, we have processed a refund of $79.90 today - 4/16/15.Thank you,[redacted]Green Valley Natural Solutions

+4

Review: The company's advertising scheme is deceiving to customers. The trial bottle of Lithium Orotate according to the e-presentation before I responded by my call clearly stated a bottle of 2 month trial supply of 'Lithium Orotate' will be sent to a customer at no charge except for ($7.50), which was paid, and that if I do not want to be placed on an auto shipment, I have to call in to cancel at a stipulated date, which is a month after the call was made. My statement I received even confirmed the Lithium Orotate is '$0' that is complimentary, which I was led to believe. It was mentioned that each bottle would cost $39.95 as its regular price but on promotional discount if the auto shipment is in place, each bottle would be $15.95. As a customer, I like to take my time to ensure that the product really does work for me before attempting to get more of the products,, especially this is a new product which I have never tried before. I am not comfortable being rushed to stock up almost immediately even if it means by so doing, I would save money. A month is too short a time for me to know if it really works. So I called in to cancel the auto shipment but am willing to pay a higher price if the supplement really works for me later on. I emailed the customer office to cancel the auto shipment option on 1/15/16, and they emailed their confirmation of cancelling my auto shipment status but on another email, Ms. [redacted], wrote and told me that I have to return the order (bottle and info booklet) by 1/28/16 as well or else I would be charged $39.95. I was appalled as no where in the presentation this was mentioned. So this to me is unethical and deceitful!Desired Settlement: I would like the company to clarify if the trial bottle of Lithium Orotate is complimentary as the presentation implicated and there is no catch to pay that #39.95 just because I have stopped the auto-shipment? I need to hear back from your company with regard to this.

Business

Response:

This is in reference to complaint ID# [redacted] We provide full details on our order page, before the customer places an order, explaining how the trial offer works. We try to make it as clear as possible before the order is placed to avoid such confusion. Here is the verbiage pulled from our order form: *Your order today includes a 60 day introductory supply of Brain Essentials: Lithium Orotate that you can try for up to 30 days, with today's charge being only $7.95 Shipping and Handling. If you are not completely satisfied, call or email us within 30 days of placing your order and you will not be charged another cent. If you decide to keep Brain Essentials: Lithium Orotate, after 30 days you will be billed $39.95. For your convenience, every 60 days you will receive a fresh 2 month supply of Brain Essentials: Lithium Orotate for the guaranteed locked in price $39.95 ($19.97 per month). There are no obligations, you can cancel any time by contacting customer service. Our records show that the trial order was returned to us and we have cancelled the order. No charge was processed for the trial order and no future shipments will be shipped.Thank you,[redacted]Green Valley Natural Solutions

+6
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Description: HEALTH & DIET PRODUCTS-RETAIL

Address: PO Box 93, Lexington, Virginia, United States, 24450

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