Greenlight Energy Inc

Contacted the customer and fully resolved the issueIt seems there was some miscommunication as budget billing was requested and customer did not realize they would be charged for any unpaid usage if cancelling after winterConsidering that the utility does not show a detailed breakdown of budget
information on the bill, we were understanding to the customers concernsWe made up for any discrepancy and issued preferred pricing for remaining time of serviceCustomer was satisfied with response and the complaint was resolved immediately

Tried to contact the customerWe have looked into the account and pricingCustomer has been active with Greenlight Energy four billing cycles on a variable rate, which was mentioned on the initial recording attachedWe have compared the costs if she was on our fixed rate of cents and will issue a credit for the difference of $The esco cannot be responsible for any credits the utility is giving under market rateLet us know if the $credit is acceptable and the check will be mailed out immediatelyWe have also sent a subsequent drop request to the utility.Thank you

At this time, I have been contacted directly by Greenlight Energy Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 I have since paid my bill timely and spoke with the company who gave me a lame excuse that they did...

not know [redacted] gives customers a rebate for gas from nov through February. Since I have had [redacted] for 4 yrs this is the highest bill I have seen for these temperatures. Even with an aging furnace which was replaced over a year ago with obvious benefits to my bill. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was unsuccessful to get the customer on the phone to discuss. We will be heavily investigating this complaint. All marketers and agents calling on our behalf are to follow strict script guidelines and ethical protocols. If any agent is acting outside of these protocols, they will be terminated. We...

take the matter serious and appreciate the complainant notifying us so we can investigate further. We will place the phone number on our in-house Do Not Call list.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response is inaccurate. Greenlight Energy did offer me a credit to my satisfaction that will HOPEFULLY be reflected in my last billing statement. However, I still believe that I was loured in with false promises of savings that I didn't receive. Greenlight Energy bills were significantly higher in average than [redacted] and I am no longer a Greenlight Energy customer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tried to contact complainant over the last week to no avail. Left 2 voice messages letting complainant know we will thoroughly investigate this matter and place on internal Do Not Call list. I am hesitant to continue calling as he mentioned not wanting to receive any calls from the company. I can...

confirm there is no agent named "[redacted]" working for the company or our marketing affiliates. Upon my research, it seems there has been no record of contact to this phone number. However we will continue to look into this matter and strongly continue to manage our marketing efforts as to eliminate these type of complaints. We have added the phone number to our in house Do Not Call list, as well as notified any marketers calling on our behalf to make sure it is added to their internal Do Not Call list.

We were under the impression the complainant was satisfied with our response during last contact. We issued a credit and cancelled her account. We also thoroughly investigated the complaint and terminated our relationship with the marketing company responsible for initial contact. We have apologized for the miscommunication and the questionable marketing approach the complainant experienced. Please let us know what else the complainant might be seeking as we would like to have this fully resolved.

Review: I was promised that I would see significant savings into bill, instead the price jumped and is much higher than my old provider.Desired Settlement: I would like a refund on the price difference and to change back to my old carrier without penalty. I would also like to receive at least the same rate as my old carrier until it is changed back.

Consumer

Response:

At this time, I have been contacted directly by Greenlight Energy Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have since paid my bill timely and spoke with the company who gave me a lame excuse that they did not know [redacted] gives customers a rebate for gas from nov through February. Since I have had [redacted] for 4 yrs this is the highest bill I have seen for these temperatures. Even with an aging furnace which was replaced over a year ago with obvious benefits to my bill.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tried to contact the customer. We have looked into the account and pricing. Customer has been active with Greenlight Energy four billing cycles on a variable rate, which was mentioned on the initial recording attached. We have compared the costs if she was on our fixed rate of .65 cents and will issue a credit for the difference of $148. The esco cannot be responsible for any credits the utility is giving under market rate. Let us know if the $148 credit is acceptable and the check will be mailed out immediately. We have also sent a subsequent drop request to the utility.Thank you.

Review: A telemarketer called me and asked me to switch to Greenlight Energy as my natural gas supplier and lead me to believe this would save me money. However they increased their prices by 4 times as much as I was paying before without any notification of price changes. I am now in the position where I owe them $1000 instead of saving any money over the last two months. This is completely unacceptable and I would like a resolution.Desired Settlement: I want my bill adjusted and I want to switch back to [redacted] right away. I was told I would have to wait two months to do this which is unacceptable.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding GreenLight Energy has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

This company has been harassing us for three days by phone calls....we are a business and have constantly told them we are NOT INTERESTED!!!! They called again today.....

Review: I am deeply disappointing with GreenLight Energy services. GreenLight Energy representative contacted me and offered big savings in comparison to [redacted]. I decided to try out the service and for a few winter months it appeared that I was saving money, my gas bills were significantly lower than usual. However, in the summer when my gas bills should have been around $20-40 per month I received a bill of $138.68. I decided to contact GreenEnergy to find out what was going on and learned that I was on some kind budget billing plan and the company was charging me more in the summer to compensate for higher winter costs. I found out that the service rates were actually significantly higher than [redacted]. As a matter of fact, without the budget billing plan I would have paid $440.88 for the month of February when, in comparison, [redacted] would have charged me only about $246 for the same services. I do not remember requesting any budget billing, the actual invoice amounts and the fact that I was on some kind "budget billing plan" were never reflected in the bills. Without this budget billing I would have realized long ago what was going on and cancelled the services. Now I can see clearly that GreenLight Energy lured me in with false promises and kept me in with deceptive strategy. GreenLight Energy claims that I own them over $500 for the services provided in the winter.Desired Settlement: I request to wave the remaining GreenLight Energy balance or adjust the billing to a lower rate as initially promised.

Business

Response:

Contacted the customer and fully resolved the issue. It seems there was some miscommunication as budget billing was requested and customer did not realize they would be charged for any unpaid usage if cancelling after winter. Considering that the utility does not show a detailed breakdown of budget information on the bill, we were understanding to the customers concerns. We made up for any discrepancy and issued preferred pricing for remaining time of service. Customer was satisfied with response and the complaint was resolved immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response is inaccurate. Greenlight Energy did offer me a credit to my satisfaction that will HOPEFULLY be reflected in my last billing statement. However, I still believe that I was loured in with false promises of savings that I didn't receive. Greenlight Energy bills were significantly higher in average than [redacted] and I am no longer a Greenlight Energy customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We were under the impression the complainant was satisfied with our response during last contact. We issued a credit and cancelled her account. We also thoroughly investigated the complaint and terminated our relationship with the marketing company responsible for initial contact. We have apologized for the miscommunication and the questionable marketing approach the complainant experienced. Please let us know what else the complainant might be seeking as we would like to have this fully resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Greenlight Energy called my home to tell me that based on a Maryland policy, they needed to clarify my information in order to save me 10% on my energy bill. They told me they worked for [redacted] after I asked repeated times what company they worked for. When I finally figured out it was Greenlight Energy, I asked if they were currently my gas/electric provider (which they are not) and they said they are with [redacted] and [redacted] provides the gas and electric they just want to make sure I get my savings and, "This is not a sales call". After asking at least five times if they were switching my company, the woman on the phone said she was just trying to ensure my savings. Her name was [redacted], Agent ID: [redacted]. She both lied to me and evaded my direct questions.Desired Settlement: I would like them to stop telling customers that they are with [redacted] and that it is "not a sales call". That is not true.

Business

Response:

I was unsuccessful to get the customer on the phone to discuss. We will be heavily investigating this complaint. All marketers and agents calling on our behalf are to follow strict script guidelines and ethical protocols. If any agent is acting outside of these protocols, they will be terminated. We take the matter serious and appreciate the complainant notifying us so we can investigate further. We will place the phone number on our in-house Do Not Call list.

Review: I do not remember signing up with Greenlight Energy for the gas portion of my [redacted] bill, so I called the company. They played a recording of me giving the information on my bill to an operator, but they did not provide the portion of the conversation that precipitated my response. I asked them for that portion of the conversation because it is key to my being signed up and they promised to get back to me, but did not. I am usually very careful about documenting all of my business dealings, but I don't have anything from them in writing. I even advised my wife's aunt against signing up with them, so I am confounded as to how I was persuaded . . . if in deed I was persuaded. Their name has been appearing on my bill but I never noticed until they overcharged me for gas that I supposedly used in February and March of 2014. This came to light when I sent $500.00 that was supposed to go to my dentist to [redacted] electronically in addition to my required payment. Suddenly, there was a charge from Greenlight for $426.00 that they say they failed to charge me in February and March. They say they made a mistake on how many therms I was supposed to be charged for. I find this very suspicious because it has taken until the May bill to find that error and just in time for my $500.00 overpayment to be taken immediately out of my account. I am doing my best to rectify all of this, but their lack of response is making it very difficult if not impossible since they already have my money.Desired Settlement: I want their sign up practices to be looked into while I await a copy of my February bill from [redacted] to check out their "therm" claim. And then I want my money back.

Business

Response:

The complainant has already made complaints to their utility as well as all other existing outlets that regulate this industry, of which we will also be responding to. The customer has also talked to two different representatives and a [redacted] with Greenlight Energy, all of which have addressed the charges with the complainant. The customer is stating that they erroneously overpaid [redacted] $500 which lead Greenlight Energy to charge the customer. This is not the case. We have no knowledge of any customer's payments to their utility.

The customer had been receiving a budget amount of $75 throughout this cold Winter, and upon cancelling any account on budget billing, there is a balance reconciliation. If the customer had owed Greenlight Energy $400 and cancels, then that debt is immediately transferred to their utility as the customer has cancelled service with Greenlight Energy. So now instead of owing Greenlight $400, they owe [redacted] $400. The customer can go on a payment plan and spread these payments out with their utility by being put on a payment plan, which would work the same way as being on budget billing.

Greenlight Energy provided the representative with the verification recording, which confirms the account holder provided consent to enroll. The entire sales call is not recorded, only the verification portion. If the complainant confirms that it is them on the verification recording, I don't understand why they would be refuting their participation in the rest of the call. The account has also been with Greenlight Energy since May of last year and the customer has never disputed enrollment.

There has been no additional charges applied to the account. They were erroneously charged $70 in the month of February and March, whereas they used $540 dollars of gas for these two months. This would have been balanced out over the warmer summer months, but the account cancelled at which point there was an immediate reconciliation.

Although no credit is due, Greenlight Energy is willing to send the complainant a check for $50 to resolve this issue.

Review: Green Light Energy called me on Sept. **, 20123 and offered to lower our gas utility bill by half of what we were paying. So I decided to try them out and agreed to be on a monthly budget plan bill. They are charging 2x what I paid from PSE&G. They have tacted on addtional charges on my last 2 bills w/o a detailed or explanation of the charges. When I called them they said well "you utility company did not add on supply charge for 2 months". I asked PSE&G and they told me we dont do that, thats your suppliers responsibility. I went back and spoke with the Senior Account Representative and this is when I started getting conflicting stories. He first told me that on 12/**/14 I called and cancelled my service with them. I told him that I never called and cancelled and no one else in my house called because I take care of all of the utilities issues. I told him that I received a letter from PSE&G on March **, 2014 stating that your third party supplier Greenlight Energy is discontinuing your service effective May **, 2014. When I confronted him with this information, he again changed the date and told me oh the service was cancelled in early Feb. So if the service was cancelled in Feb. why didnt I receive a letter from Greenlight Energy stating that I was being switched back to PSE&G? When I asked him what are these adjustments on my last 2 bills he told me that because I was on a monthly budget and the service was cancelled and I was being billed the difference of gas charges from the previous months. Now I have to pay $564.57. In addition I told him that I usage for the Month of March is less than that of Feb and Im paying more how could that be. He told me because we had a very bad winter and we are charging you 1.12per therm this time.Desired Settlement: I believe the Greenlight has over charged me per therm especially the last 2 months by more than 50% than that if I had gotten my gas from PSE&G. In addition, they discontinued my service without my knowledge. I would like Greenlight to give me the rate of 0.65 per therm for the months of February and March, 2014 and credit for the additional charges on Visa/Mastercard for the monies we are owed. For my service to switch back to PSE&G.

Business

Response:

The complaint appears to provide the information necessary to conclude that the account was on budget billing with Greenlight Energy, being charged less through the Winter and subsequently creating a balance owed to Greenlight Energy, and then cancelled service in February at which point that balance is reconciled.

The complainant is arguing the point that Greenlight Energy cancelled her account, which is not the case. We would have no incentive to terminate an account and this would be accepted as nothing less than loss of business. If an account switches providers or requests for their utility to drop the service, then the utility would assign an effective date for the switch or cancellation. If the account cancelled in February, then it is very likely that it was assigned an effective date in May.

Upon cancellation the customer would receive a letter from their utility, and could receive a follow-up call from one of our representatives.

The adjustments on the customer's bill is a budget billing reconciliation. They owed this amount to Greenlight Energy, and upon cancellation with Greenlight Energy the balance was transferred to PSEG. If the account requests that PSEG put their account on a payment plan, then they will essentially be back on budget and not have to pay this lump sum.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still confident that I did not cancel my service with Greenlight in Feb. The company is dishonest and very shady. I will make sure to tell all my friends and family to never ever sign up with this company!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer's service was cancelled with Greenlight Energy through their utility. Their complaint is that the service was cancelled, which is something we have no control over. This was explained to the complainant. We immediately offered to re-enroll the account, but the complainant refused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My electric was never as high as it is with GreenLight Energy. My house was closed up and the only electric being used was: freezer, refrigerator and furnace. GreenLight charged me $86.28 and [redacted] charged me $44.39 = $130.57.

Feb.Then when you want to cancel them it takes 90 days so they can rip ypu off for another 3 months.. Jan. Green $57,27 [redacted] $39.28 = $87,66. Dec. Green $64.06 [redacted] $28.70 =82.76 in 2014. In 2013 [redacted] $67.14 & there were 3 people here then, now only 1. No wonder Revdex.com won't accredited it.

Review: "[redacted]" not only called multiple times but was rude to my wife when I wasn't available. She asked for the name and message and he was dismissive. He called back again within the week and I expressed I wasn't interested but he was insistant. My baby was crying upstairs and he said he would call back, I was in a rush and basically just wanted to hang up. He later called back in the [redacted]e day afternoon which I had time to do a little research. There were 7 complaints in Revdex.com about them, their website had no address and basic info, nothing telling, and I checked my status on the donotcall registry which I have been active for some months now. I highlighted to him I was clearly not interested, their company had complaints about billing and multiple "misunderstandings" which resulted in higher fees than the customers prior utilities fees. He then became even more insistant, overtalking me and louder. I said my piece, told him take me off the list and do not call again. In less than a minute he called back!! He became louder and more insistent! I said he is now harassing me, his company can be finec and he should be fined and fired. As I was hanging up, he was still talking loudly as I still could hear him from the phone as I was pressing the end button. The whole exchange upset my 15month old and he began to cry because of the commotion.Desired Settlement: I never want this company and its subcompanies to contact me again. If I find a class action suit is filed regarding these strong arm tactics/unprofessional behaviors, I will most definitely be joining asap.

Business

Response:

Tried to contact complainant over the last week to no avail. Left 2 voice messages letting complainant know we will thoroughly investigate this matter and place on internal Do Not Call list. I am hesitant to continue calling as he mentioned not wanting to receive any calls from the company. I can confirm there is no agent named "[redacted]" working for the company or our marketing affiliates. Upon my research, it seems there has been no record of contact to this phone number. However we will continue to look into this matter and strongly continue to manage our marketing efforts as to eliminate these type of complaints. We have added the phone number to our in house Do Not Call list, as well as notified any marketers calling on our behalf to make sure it is added to their internal Do Not Call list.

I believe Greenlight Energy Inc. ("GLE") baited me to switch to them from my existing natural gas ("gas") provider and then overcharged me for the gas they supplied.
On February **, 2013 Marcus L[redacted] (agent code "[redacted]") from GLE cold called my home with an offer to switch my gas supply from [redacted] to GLE. He said because of deregulation the market is more competitive and I can save 15% (paying about 30-38 cents per therm) on my gas. At the time I was paying $0.568674 per therm based on my February *, 2013 [redacted] gas bill.
I switched based on this call and GLE started supplying my gas on or around April *, 2013. [redacted] continue to deliver my gas.
On my first bill with GLE I noticed that their gas was more expensive per therm than the previous month with my former gas supplier, $0.71 per therm versus $0.527416 per therm. This was my invoice dated May *, 2013. I called and left a voice message for GLE on May **, 2013 at 9:50pm asking them to call me back to discuss my charges. Admittedly I don't have record of them ever calling me back and I must have forgotten about this.
As energy prices continued to drop through 2014 and 2015 I finally decided to revisit what I have been paying for natural gas. In April 2015 I compared my gas bill with my neighbor's gas bill. He was paying $0.42041864 per therm with [redacted] and I was paying $0.69 per therm with GLE. I called GLE on May **, 2015 and spoke with David (extension [redacted]) to cancel my GLE account. This was simple enough to do and he apologized I didn't have a better experience.
On June *, 2015 I got a letter from [redacted] (my gas delivery company) that effective June **, 2015 GLE will no longer supply my gas. Both supply and delivery will be handled by [redacted] from that date.
My last bill ending in June 2015 with GLE I paid $0.66 per therm. [redacted] charged me $0.329664 per therm in the same period. I was over paying Greenlight Energy Inc. by around twice what I could have been paying with my local energy company. While energy prices continue to fall GLE kept their prices high and pocketed the difference while the public utility reduced their gas supply charges in line with the market.
I will not recommend Greenlight Energy Inc. for what they did to me.

Review: Was contacted by "Hector" from "Greenlight Energy", on 12/**/15, ~4:00 PM, from telephone # [redacted]. When informed we were on a "do not call" list, he persisted in continuing the call, and would not give us his calling number (we retrieved it from our phone readout). When I attempted to call the number back, it was stated as "out of service".We continued to be polite, but informed him we would file a complaint.Desired Settlement: Find out why company rep did not respect "do not call" list, or our request to delete our number from their database. Also, to find out who and by what process they are doing their marketing (third party, themselves, etc) "Hector's" refusal to discontinue the call, confirm his calling number, or refer us to others, is unbusinesslike and is reportable to the FTC

Business

Response:

We do not have an agent named Hector on staff but will be investigating the matter thoroughly, as this type of rouge agent behavior is not tolerated. We have very strict Do Not Call guidelines and policies in place with our outside marketers. We also have all calling data scrubbed against the Federal DNC List. We apologize for any inconvenience caused and recommend checking with other companies that have similar company names. We will add the number to our internal Do Not Call list and reach out to all marketers for further blocking.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did NOT authorize this company to provide electricity to my house. I have everything through [redacted] with a budget through [redacted] not greenlight energy they never spoke to me direct or sent any information saying this was being changed. when I called them said nothing they could do and was still charging me 3TIMES amount [redacted] does when I kept bringing up i; me; [redacted]; that's on the bill did not talk or authorize this in any way and want all there charges dropped immediately and refundedDesired Settlement: 185.16 what they charged me plus told me would be a charge on next months bill WHAT NO

Business

Response:

The complainant told our representatives that his 17 year old daughter is the one to have enrolled his account. She identified herself as the account holder.

The complainant's account has been retroactively cancelled to ensure that they never received service from us, as well as to resolve the complaint. Greenlight Energy's charges will be removed from the complainant's bill, and the complainant will instead receive his utility's charges. This fulfills the requests stated in the complainant's complaint.