Greens At Windy Hill-North

Typically when a customer doesn't get a return label they let us know within hrsWe do advise them that the label is sent from FEDEX to the email address we have on fileIt did take this customer just under weeks to let us know she didn't get the labelWhich used up her return time since which is days from the date of purchaseshe purchased the product in January and here is it June which is far beyond the refund periodThe app for this product is up and running since we did need to fix some items on the app featureAt this time is the customer is beyond the refund period we can only offer a store credit since the product was not returned within the time frame we advised the customerThe customer also has the option to get a replacement since we offer a year warranty for our product

Complaint: 11463370I am rejecting this response because: The presentation of the information on the website is grossly misleading Regards, [redacted] ***

We have been in contact with this customer since June 30th on that date the customer was not happy with the product and he informed us that he will be returning the product for a refundOn that date he was also informed of our day refund periodThis information is also listed on our website under our warranty and refund policyThe customer called again on July th and spoke with our customer service team again and he mentioned he wanted a refundAt that time we informed the customer since his product was not returned to us before july 9th he was not eligible for a refundWe could only offer store credit since his original purchase date was April 9th and the product had not been returned by july 9th which is the day refund periodWe are deeply sorry that the product did not work as needed for this customerHowever we can not offer a refund for a product that was never returnedAs of today August the product has not been returned

Complaint: I am rejecting this response because: The product had not been working since April I have family memebers that tried to use the product on their phone because it wouldn't work on my phone The App is complete garbage, as stated by many testimonials on the google play store, where you download the app for the fence So, the company can put out a product like this, rip off the customer? The app is the heart and soul of the product, when it's not working, you can not use any of the components or devices on the 3-in-super collar The attachment is the link to a website that "***" Customer service sent me to try and get the app up and working I told her that I would like to keep the product if the app would work so I tried using the link to get the updated software and went through the steps many times, on many different phones to try and get it to work The app is garbage, as you can see by the reviews (Attached), and the product is garbage So I do not want a "Store Credit" from this company, I would like my money back and they can keep their paper weight because that's all this collar is good for Regards, J [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12579094, and find that this resolution is satisfactory to me
Regards,
R*** ***

Complaint:
I am rejecting this response because: I am very disappointed in the Revdex.com simply relaying messages...Rather than simply have the merchant tell me that they are sorry that I found their website to be misleading, I am looking for the Revdex.com to examine the website and to tell me if they believe the site to be misleading
Regards,
*** ***

I am sorry but our policy is that we offer a refund period days from the date of purchaseThe customer had a working product since his purchase in April then contacted us at the end of juneWe are happy to offer a warranty replacement for the product or store creditWe can not offer a refund for a product that is beyond the day refund policy

I am very sorry we currently have a back order on this product that is in high demandWe are happy to offer the customer a refund until the order is ready to shipAt this time the back order is about a month out from today Again I am very sorry about the delay ***High Tech Pet

We have been in contact with this customer and have offered her to upgrade her collars to rechargeable so she has no need to purchase batteriesFrom our records we show that the product was purchased in September with a set of additional batteries for her two collars. The average battery
life span is about 4-weeks but may be shorter at first since the pets tend to test the system as they learn the layout

We have been in contact with this customer since April 26th and authorized a refund for her account on May 12thWe informed the customer in order for the refund to be processed the product would need to be returned on or before May20thWe also sent the customer a return label via email so
they would not need to pay for return shippingAs of today May 24th no product has not been returned and we can not issue a refund on the account since it is beyond the period that we informed the customer ofHowever we are happy to offer store credit. We take much pride in our customer service are open Monday thru Friday am to 430pm Pacific standard time.We take each call as it comes in and DO NOT BLOCK any calls

As specified in our refund policy we can not issue a refund on shipping cost when the customer has buyers remorseWe have been in contact with this customer and the door did not fit in the area they wanted to place the doorThis does not follow under a defective product

WE HAVE BEEN IN CONTACT WITHHIS CUSTOMER AND A REFUND HAS BEEN ISSUED TO THE CUSTOMERS ACCOUNTSINCE THE SECOND DOOR WAS SENT OUT BY MISTAKE WE WILL NOT HOLD THAT AGAINST THE CUSTOMERREFUND TRANSACTION NUMBER 1U26***5670F AMOUNT COST OF THE PET DOOR

I am very sorry that you feel it is misleading but it is listed on our site that if the product doesn't fit that doesn't make it defectiveSince the product is perfect and has no flaws then the customer is responsible for the return shipping cost

Typically when a customer doesn't get a return label they let us know within hrsWe do advise them that the label is sent from FEDEX to the email address we have on fileIt did take this customer just under weeks to let us know she didn't get the labelWhich used up her return time since which is days from the date of purchase. she purchased the product in January and here is it June which is far beyond the refund periodThe app for this product is up and running since we did need to fix some items on the app featureAt this time is the customer is beyond the refund period we can only offer a store credit since the product was not returned within the time frame we advised the customerThe customer also has the option to get a replacement since we offer a year warranty for our product

Complaint: 11443515I am rejecting this response because:The company in question is fraudulent and has a product that no longer works We spent hours trying to resolve the issue during the so called return time frame The staff said nothing of the return policy until I asked what my options were and that was not until my last phone call with them in May The company staff said the label would be sent and it did not come via email unyil 5/19/via email from the company it was not sent by FedEx The label received was for united atates mail and we had to figure out a way to mail it since the closest post office is minutes away The company needs to stand behind their product Again the vompany was The company in question is fraudulent and has a product that no longer works We spent hours trying to resolve the issue during the so called return time frame The staff said nothing of the return policy until I asked what my options were and that was not until my last phone call with them in May The company staff said the return label would be sent and it did not come via email until 5/19/via email from the company it was not sent by FedEx The label received was for united States mail and we had to figure out a way to mail it since the closest post office is over minutes away The company needs to stand behind their product Again the company was difficult to reach even for west ciast yime was not always availabke I would leave a mrssage and they wouldn't reurn my call and staff (heather) was rude The product worked until they made an update to the app in early April and then it no longer worked They even sent us a second collar that only worked for days in the first part of May In trouble shooting they sent me links via email to bypass the app on Google play store since I have an android phone We also tried the app from the apple store and it did not work either I even had to tell them the app wasnt on the google play store yhey had no clue They need to make the product work, I only returned the product after failed attempts to resolve Had I known we were under a time crunch I would not have wasted my time and asked for a refund sooner The company needs to be investigated for lack of a working product beyond a few months I should have believed the reviews online but I was looking for a device that fit all our pets needs so I bought the product.Regards,*** *** Sent from Yahoo Mail on Android[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]
Complaint:
I am rejecting this response because:
Regards,
Erin Pettera

We have been in contact with this customer since June 30th 2016  on that date the customer was not happy with the product and he informed us that he will be returning the product for a refund. On that date he was also informed of our 90 day refund period. This information is also listed on...

our website under our warranty and refund policy. The customer called again on July 13 th and spoke with our customer service team again and he mentioned he wanted a refund. At that time we informed the customer since his product was not returned to us before july 9th he was not eligible for a refund. We could only offer store credit since his original purchase date was April 9th 2016 and the product had not been returned by july 9th 2016 which is the 90 day refund period. We are deeply sorry that the product did not work as needed for this customer. However we can not offer a refund for a product that was never returned. As of today August 3 2016 the product has not been returned.

Mr. and Mrs. T[redacted],High Tech Pet Products is very sorry that you are unsatisfied with the product. High Tech Pet Products has received the product back and will issue a full refund for the product returned in the amount of $554.99. Please allow 3 -5 business days for the refund to be issued back...

to your Paypal account. If you have any further questions please feel free to contact High Tech Pet Products.

Complaint: 11607436
I am rejecting this response because: The product had not been working since April.  I have family memebers that tried to use the product on their phone because it wouldn't work on my phone.  The App is complete garbage, as stated by many testimonials on the google play store, where  you download the app for the fence.  So, the company can put out a product like this, rip off the customer?  The app is the heart and soul of the product, when it's not working, you can not use any of the components or devices on the 3-in-1 super collar.  The attachment is the link to a website that "[redacted]" Customer service sent me to try and get the app up and working.  I told her that I would like to keep the product if the app would work so I tried using the link to get the updated software and went through the steps many times, on many different phones to try and get it to work.  The app is garbage, as you can see by the reviews (Attached), and the product is garbage.  So I do not want a "Store Credit" from this company, I would like my money back and they can keep their paper weight because that's all this collar is good for.
Regards,
J[redacted]

Complaint: 11463370I am rejecting this response because:
The presentation of the information on the website is grossly misleading
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997818, and find that this resolution is satisfactory to me.
Regards,
J[redacted]