Greens At Windy Hill-North

Complaint: 11443515
I am rejecting this response because:Please note that we did not receive the return package label and information until May 19 via email which was after my last phone call to them on May 12 thus that is why they did not receive the item.  I worked with the company for a month in an attempt to troubleshoot and resolve the technology glitch but it was to no avail.  I was also yelled at by office staff by the name of Heather.  You have to understand I loved the product because it stopped my dogs barking, kept her in her yard and we could train her until it stopped working.  When it stopped working my dog barked and was no longer contained to our yard. The company has a product that worked but no longer works due to the app update in April.  When I called the company again because the new collar they sent me in an attempt to troubleshoot stopped working after 3 days of use.  On May 12 I was the one that notified them that the application for the collar was no longer on the google app store.  The product is now defective and unusable without the application available.  I believe  they are selling a fraudulent product that other entities need to look into.  The product will be mailed 5/25/16 as we were gone over the weekend and unable to ship the package back to them.
Regards,
[redacted]