It is strange that after all this time, you are filing a complaintYou state that the company was trying to up sell you , but you never bought another product? You were offered an orientation by our help desk and you were advised that if you had any problems, you could contact the Help Desk This company is very serious about the education it providesYou were also advised that no refunds were offered after the product is purchasedThat was clearly disclosed to you on the paperwork you signedAlthough we will not offer a refund, I can offer an extension of your education and assure that you will not receive any more sales calls.?
Apparently, Ms***, has not really explored the education providedAfter her orientation, was instructed to spend time in the Foundation room, a class providing the basics needed to understand our methodologyTrading Advantage provides education, but TA cannot force students to use that educationFurther, her complaint that the materials? are "not up to date" ? is disingenuousLearning about options is a study in mathematics and mathematics don't changeThe written and video materials are part of the foundation, and the up to date material is provided in the live classes every business day.? Ms [redacted] did view modules but only completed That indicates that she did not provide herself with enough background to understand the more advanced instruction in the live roomsTo criticize TA's education without completing it is not right and does not, in TA;s opinion, merit a refundA student needs to complete the underlying education to understand the more advanced materialsIn this case, Ms [redacted] has not given TA an honest opportunity to educate her
? Complaint: [redacted] I am rejecting this response because:? This is the same thing they have done in the past which is why it took me so long to do a complaint? Actually, that's not really true, because as I stated in my complaint, I tried to contact them by mail and my mail kept getting returned? Then when I called to get the correct address it still came back? Then I called again and they said oh, you need a suite number? So I have got nothing but a runaround from them and then they say, oh, we'll extend your time, same thing they are offering now? The education sucks, as I stated in my complaint? I was under the impression it was live education, but when you're on live and you ask a question, you may or may not get a response? And just because I didn't take the up sell doesn't mean anything? They were constantly trying to up sell? They call you like they want to help you, then they nice talk you, and then it's well, you want to buy.....something? I still want a refund and if they don't want to give me one, then my complaint stands and I will make a complaint anywhere I can find so that no one else makes the same mistake as meEven the original sale, I kept saying no, let me think about it, so they kept lowering the price until they hit a number you'll say yes to? It's worse than a used car salesman? And the proof is the turnover, because I constantly spoke to a different person because they would tell me the person I asked for was gone? That speaks volumes to this company? If they were honest and sincere, they would offer at least a partial refund? I will tell anyone who will listen not to buy their crappy education!! Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? ? I will consider this issue fully closed when I receive this refund? If I don't receive it I will be making another entry? Also if I don't get a resolution before the 12th or 13th I will be billed again? Please take this into consideration so the billing process is turned off? Thank you.? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
this customer seems to be confusedHe entered into a novation, or new contract when he decided to accept the lifetime membership in lieu of the membership he originally purchasedWe have a tape recording of him making the new agreementSo, he voided the old contract and accepted the new oneHe
is not entitled to a refundHe continued to use the product under the new agreement for months, and then complained
It is unfortunate that you say you had insufficient fund s to trade, but that is not our issueWe provide trading educationWhat you choose to do with that education is up to youEducation is not something that goes awayOnce you take it, it stays with you and you can use it for the rest of your
lifeOur materials are proprietary and we clearly state on our documentation that there are no refundsWe do not encourage people to risk moneyRather, we encourage the to use trading simulation until they are comfortable enough to decide to tradeThis is clearly stated in the courseIt appears that you did not properly study the materials, otherwise this would have been clear to youUnder the circumstances, we do not believe a refund is in orderIf you need additional time in the course or additional help with it, we are ready to provide it
After a review of the records, this student viewed lessons on line and completed lessonsHe last logged in on January 7, Therefore, this student has been using the education for nearly months prior to filing this complaintIf he believed there was a problem, why did he continue to
use the ,material for all this time? Further, it is possible for him to use his educationThe markets for which he has purchased the education are open hours a day five days a weekTrading Advantage believes it has provided more than enough education to meet our requirementsFinally, the student purchased a lifetime course, which does not expire When we offer the course, the student is clearly advised in the paperwork in large print that there are absolutely no refunds.
Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: *** ***, Atty
Contact Phone: XXXXXXXXXX
Contact Email: ***@garyslaw.com
Trading Advantage reviewed the transcript of the conversation with our Educational AdviserAt no time did he lead this customer to believe
that we provided recommendationsThroughout the entire conversation, he explained we provided educationAlso, there was no mistake regarding any "trial" periodthis firm has never told anyone that there is a trial period and this is no exceptionIt is unfortunate that this customer inferred something from the conversation, but the terms of the education and the terms of the purchase were extremely clearTrading Advantage, everywhere in its materials, states that it does NOT provide recommendationsIt provides educationIf the customer would like to hear the conversation, we can probably find it again and send her a copy
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Trading Advantage is saying they can send me a copy of just one conversation Actually there was more then one conversation He needs to listen to each of them to know all the details If they're available, I'd like Revdex.com to listen to them to hear and know everything that was said He's making it sound like the offer was legitimate, but it was not
I was lied to at least three times until they convinced me to finally join Revdex.com will hear how Trading Advantage gave me the impression that I had a month trial period Revdex.com will also very clearly notice that T.Aneglected to itell me that there was "no refund" I would have known that there was not a month trial period, if they would have been HONEST and told me there was no refund If there wasn't a refund, I should have been told that
I was also told that I could get recommendations from Kingsview for a 2% commission feeThat's another lie that convinced me to go with it That can very obviously be heard on the recorded conversations When I did call Kingsview to tell them I would take their recommendations for the 2% commission fee, they told me, "no, they could not do that" If I wasn't allowed a refund, I should have been clearly informed, but it was not mentioned at all When you're made to believe that you have a month trial period and they DO NOT SAY the most important thing - That there is NO REFUND, then that is totally a scam
Trading Advantage will probably provide more deception by sending you three pieces of documentation that they will try and convince you that they sent me, but nothing was ever sent to me at all until AFTER I disputed the charges with my credit card company They sent Discover documentation to make them think that that material was sent to me and that I had signed a contract which I couldn't have done since it was NOT ever sent to me It never could have been mailed to me, have me sign it and have me mail it back all in the same day So that is one obvious proof I couldn't have signed it And it was never emailed to me either A computer tech person can go into my computer or Trading Advantage's computer and prove that nothing was ever emailed to me So that's more proof that I was never sent the documentation they are trying to make you think that they sent me - which is another obvious scam
Trading Advantage did refund me $2,000, but would not refund me the total $5,amount that I paid I'd appreciate it if Revdex.com could resolve this scam for me and have my remaining $3,refunded back to me
Just because a potential customer does not pay attention to a presentation and makes up his own version of it is not our problemIt was made completely clear that there are no refundsAgain, our courses are not offered on an "on approval" basisAs I indicated previously, there was no pressurethe customer was advised in writing that there are no refundsthe no refunds policy is clearly stated in large printPeople have to live up to their commitments and they can't just decide unilaterally that they want to break an agreement they madeOriginally, this customre was upset ecasue he was on hold for too longIs that high pressure? He had plenty of time to think about the transactionAfter speaking with a supervisor, he agreed to make the purchaseSo really, there was no pressure
It is strange that after all this time, you are filing a complaintYou state that the company was trying to up sell you , but you never bought another product You were offered an orientation by our help desk and you were advised that if you had any problems, you could contact the Help Desk
This company is very serious about the education it providesYou were also advised that no refunds were offered after the product is purchasedThat was clearly disclosed to you on the paperwork you signedAlthough we will not offer a refund, I can offer an extension of your education and assure that you will not receive any more sales calls.
Complaint: ***
I am rejecting this response because:Again, I must disagree strongly with this businessWith reputable businesses people have a reasonable time to get a refundThis IS NOT a reputable businessThey pressure people into a decision and then hide behind the paperworkPlease advise all your readers that this is not a company who has any valuesThey are (obviously) only out to pressure money out of people and not at all about providing a serviceMy request still standsI would like a refund
Sincerely,
*** ***
This customer was not high pressured, nor was he told he would make moneyWe have the tape recordings of the conversations to prove itFurther, he reviewed many of the classes before making his claims and demanding a refundUntil this customer comes clean and admits the true facts, we can
do nothing for him.We are ready to provide the tape recordings to prove that this customer has made numerous allegatrions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Very glad to come to an agreement satisfactory to both parties I believe the amicable resolution was possible due to mutual respect and open communication
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:it is true that I had gone through the education portionWhy wouldn't I do this? I was told to go through the lessons, and thereafter to enter the live trading rooms, and it was only then that it became clear that during the times in which I can, the charts and indicators used in the educational portion wasn't available when I need itAlso on the occasions that I could attend the live trading sessions, I was dependent on those running the sessions.I did log on on the date mentioned, but at the request of trading advantage as they again tried to show me how great the program is (but only if I have the charts and indicators), and I again explained that I was upset with their misrepresentation and how it is impossible to use their system.also, despite going through the education, there is no way anyone could trade that method without their charts and indicators, to claim otherwise is completely incorrect.there may have been something about refunds, but this was all done over the phone, and their recordings would indicate that no one there mentioned thisThere were many claims made over the phone, but I mentioned them in the initial complaint.thank you for hearing me out
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Trading Advantage claims to be selling education, but the sales call was all about selling the program of the live signals for day trading and making at least $a month. First months guaranteed to make $5000.00. During this initial sales call, *** *** did mention that one could also use their educational program. I even asked *** *** why would anyone bother to do this since all one had to do was to follow the live signals, and his response was rather vague about some people just like to know more. Why won't they do what is ethically correct and return my $5000.00. They are in fact selling access to live trade signals provided in their "rooms" and they are being disingenuous to deny this. Trading Advantage also claims that my lack of funds, my disablilty and my tolerance levels are not their concern, but if they were sincere about helping clients, all of this would be discussed prior to taking a client's money
Sincerely,
*** ***
Dear Mr***After discussing the matter with the people at Trading Advantage I can tell you that we will process a refund for you. Regards *** ** ***Attorney for Trading Advantage
It is strange that after all this time, you are filing a complaintYou state that the company was trying to up sell you , but you never bought another product? You were offered an orientation by our help desk and you were advised that if you had any problems, you could contact the Help Desk This company is very serious about the education it providesYou were also advised that no refunds were offered after the product is purchasedThat was clearly disclosed to you on the paperwork you signedAlthough we will not offer a refund, I can offer an extension of your education and assure that you will not receive any more sales calls.?
Apparently, Ms***, has not really explored the education providedAfter her orientation, was instructed to spend time in the Foundation room, a class providing the basics needed to understand our methodologyTrading Advantage provides education, but TA cannot force students to use that educationFurther, her complaint that the materials? are "not up to date" ? is disingenuousLearning about options is a study in mathematics and mathematics don't changeThe written and video materials are part of the foundation, and the up to date material is provided in the live classes every business day.? Ms [redacted] did view modules but only completed That indicates that she did not provide herself with enough background to understand the more advanced instruction in the live roomsTo criticize TA's education without completing it is not right and does not, in TA;s opinion, merit a refundA student needs to complete the underlying education to understand the more advanced materialsIn this case, Ms [redacted] has not given TA an honest opportunity to educate her
? Complaint: [redacted] I am rejecting this response because:? This is the same thing they have done in the past which is why it took me so long to do a complaint? Actually, that's not really true, because as I stated in my complaint, I tried to contact them by mail and my mail kept getting returned? Then when I called to get the correct address it still came back? Then I called again and they said oh, you need a suite number? So I have got nothing but a runaround from them and then they say, oh, we'll extend your time, same thing they are offering now? The education sucks, as I stated in my complaint? I was under the impression it was live education, but when you're on live and you ask a question, you may or may not get a response? And just because I didn't take the up sell doesn't mean anything? They were constantly trying to up sell? They call you like they want to help you, then they nice talk you, and then it's well, you want to buy.....something? I still want a refund and if they don't want to give me one, then my complaint stands and I will make a complaint anywhere I can find so that no one else makes the same mistake as meEven the original sale, I kept saying no, let me think about it, so they kept lowering the price until they hit a number you'll say yes to? It's worse than a used car salesman? And the proof is the turnover, because I constantly spoke to a different person because they would tell me the person I asked for was gone? That speaks volumes to this company? If they were honest and sincere, they would offer at least a partial refund? I will tell anyone who will listen not to buy their crappy education!! Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? ? I will consider this issue fully closed when I receive this refund? If I don't receive it I will be making another entry? Also if I don't get a resolution before the 12th or 13th I will be billed again? Please take this into consideration so the billing process is turned off? Thank you.? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
this customer seems to be confusedHe entered into a novation, or new contract when he decided to accept the lifetime membership in lieu of the membership he originally purchasedWe have a tape recording of him making the new agreementSo, he voided the old contract and accepted the new oneHe
is not entitled to a refundHe continued to use the product under the new agreement for months, and then complained
This matter has been resolved amicably with the customer and according to the customer, he has asked Revdex.com to remove the complaint
It is unfortunate that you say you had insufficient fund s to trade, but that is not our issueWe provide trading educationWhat you choose to do with that education is up to youEducation is not something that goes awayOnce you take it, it stays with you and you can use it for the rest of your
lifeOur materials are proprietary and we clearly state on our documentation that there are no refundsWe do not encourage people to risk moneyRather, we encourage the to use trading simulation until they are comfortable enough to decide to tradeThis is clearly stated in the courseIt appears that you did not properly study the materials, otherwise this would have been clear to youUnder the circumstances, we do not believe a refund is in orderIf you need additional time in the course or additional help with it, we are ready to provide it
After a review of the records, this student viewed lessons on line and completed lessonsHe last logged in on January 7, Therefore, this student has been using the education for nearly months prior to filing this complaintIf he believed there was a problem, why did he continue to
use the ,material for all this time? Further, it is possible for him to use his educationThe markets for which he has purchased the education are open hours a day five days a weekTrading Advantage believes it has provided more than enough education to meet our requirementsFinally, the student purchased a lifetime course, which does not expire When we offer the course, the student is clearly advised in the paperwork in large print that there are absolutely no refunds.
Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: *** ***, Atty
Contact Phone: XXXXXXXXXX
Contact Email: ***@garyslaw.com
Trading Advantage reviewed the transcript of the conversation with our Educational AdviserAt no time did he lead this customer to believe
that we provided recommendationsThroughout the entire conversation, he explained we provided educationAlso, there was no mistake regarding any "trial" periodthis firm has never told anyone that there is a trial period and this is no exceptionIt is unfortunate that this customer inferred something from the conversation, but the terms of the education and the terms of the purchase were extremely clearTrading Advantage, everywhere in its materials, states that it does NOT provide recommendationsIt provides educationIf the customer would like to hear the conversation, we can probably find it again and send her a copy
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Trading Advantage is saying they can send me a copy of just one conversation Actually there was more then one conversation He needs to listen to each of them to know all the details If they're available, I'd like Revdex.com to listen to them to hear and know everything that was said He's making it sound like the offer was legitimate, but it was not
I was lied to at least three times until they convinced me to finally join Revdex.com will hear how Trading Advantage gave me the impression that I had a month trial period Revdex.com will also very clearly notice that T.Aneglected to itell me that there was "no refund" I would have known that there was not a month trial period, if they would have been HONEST and told me there was no refund If there wasn't a refund, I should have been told that
I was also told that I could get recommendations from Kingsview for a 2% commission feeThat's another lie that convinced me to go with it That can very obviously be heard on the recorded conversations When I did call Kingsview to tell them I would take their recommendations for the 2% commission fee, they told me, "no, they could not do that" If I wasn't allowed a refund, I should have been clearly informed, but it was not mentioned at all When you're made to believe that you have a month trial period and they DO NOT SAY the most important thing - That there is NO REFUND, then that is totally a scam
Trading Advantage will probably provide more deception by sending you three pieces of documentation that they will try and convince you that they sent me, but nothing was ever sent to me at all until AFTER I disputed the charges with my credit card company They sent Discover documentation to make them think that that material was sent to me and that I had signed a contract which I couldn't have done since it was NOT ever sent to me It never could have been mailed to me, have me sign it and have me mail it back all in the same day So that is one obvious proof I couldn't have signed it And it was never emailed to me either A computer tech person can go into my computer or Trading Advantage's computer and prove that nothing was ever emailed to me So that's more proof that I was never sent the documentation they are trying to make you think that they sent me - which is another obvious scam
Trading Advantage did refund me $2,000, but would not refund me the total $5,amount that I paid I'd appreciate it if Revdex.com could resolve this scam for me and have my remaining $3,refunded back to me
Just because a potential customer does not pay attention to a presentation and makes up his own version of it is not our problemIt was made completely clear that there are no refundsAgain, our courses are not offered on an "on approval" basisAs I indicated previously, there was no pressurethe customer was advised in writing that there are no refundsthe no refunds policy is clearly stated in large printPeople have to live up to their commitments and they can't just decide unilaterally that they want to break an agreement they madeOriginally, this customre was upset ecasue he was on hold for too longIs that high pressure? He had plenty of time to think about the transactionAfter speaking with a supervisor, he agreed to make the purchaseSo really, there was no pressure
It is strange that after all this time, you are filing a complaintYou state that the company was trying to up sell you , but you never bought another product You were offered an orientation by our help desk and you were advised that if you had any problems, you could contact the Help Desk
This company is very serious about the education it providesYou were also advised that no refunds were offered after the product is purchasedThat was clearly disclosed to you on the paperwork you signedAlthough we will not offer a refund, I can offer an extension of your education and assure that you will not receive any more sales calls.
Trading Advantage has agreed to your refund request of $3,I will direct Trading Advantage to begin processing that refund
Complaint: ***
I am rejecting this response because:Again, I must disagree strongly with this businessWith reputable businesses people have a reasonable time to get a refundThis IS NOT a reputable businessThey pressure people into a decision and then hide behind the paperworkPlease advise all your readers that this is not a company who has any valuesThey are (obviously) only out to pressure money out of people and not at all about providing a serviceMy request still standsI would like a refund
Sincerely,
*** ***
This customer was not high pressured, nor was he told he would make moneyWe have the tape recordings of the conversations to prove itFurther, he reviewed many of the classes before making his claims and demanding a refundUntil this customer comes clean and admits the true facts, we can
do nothing for him.We are ready to provide the tape recordings to prove that this customer has made numerous allegatrions
We will refund your $5,and cancel your membership, if you agree to withdraw your complaint or say that it was settled to your satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Very glad to come to an agreement satisfactory to both parties I believe the amicable resolution was possible due to mutual respect and open communication
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:it is true that I had gone through the education portionWhy wouldn't I do this? I was told to go through the lessons, and thereafter to enter the live trading rooms, and it was only then that it became clear that during the times in which I can, the charts and indicators used in the educational portion wasn't available when I need itAlso on the occasions that I could attend the live trading sessions, I was dependent on those running the sessions.I did log on on the date mentioned, but at the request of trading advantage as they again tried to show me how great the program is (but only if I have the charts and indicators), and I again explained that I was upset with their misrepresentation and how it is impossible to use their system.also, despite going through the education, there is no way anyone could trade that method without their charts and indicators, to claim otherwise is completely incorrect.there may have been something about refunds, but this was all done over the phone, and their recordings would indicate that no one there mentioned thisThere were many claims made over the phone, but I mentioned them in the initial complaint.thank you for hearing me out
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Trading Advantage claims to be selling education, but the sales call was all about selling the program of the live signals for day trading and making at least $a month. First months guaranteed to make $5000.00. During this initial sales call, *** *** did mention that one could also use their educational program. I even asked *** *** why would anyone bother to do this since all one had to do was to follow the live signals, and his response was rather vague about some people just like to know more. Why won't they do what is ethically correct and return my $5000.00. They are in fact selling access to live trade signals provided in their "rooms" and they are being disingenuous to deny this. Trading Advantage also claims that my lack of funds, my disablilty and my tolerance levels are not their concern, but if they were sincere about helping clients, all of this would be discussed prior to taking a client's money
Sincerely,
*** ***
Dear Mr***After discussing the matter with the people at Trading Advantage I can tell you that we will process a refund for you. Regards *** ** ***Attorney for Trading Advantage