GreenShield Pest Control

Revdex.com spoke with the business regarding this case. The business trucks have trackers to show they are at the location of the appointments. In the event a service is to be performed and no one is home or comes to the door an outside service can still be done as requested. The customer did not wish to...

continue the full contract and was charged the $100 fee to cancel. Here is a copy of the Service Agreement that Mr. [redacted] signed. The credit numbers have been blacked out for the customer's protection and an arrow has been placed by the clause about cancellation.

To Whom It May Concern, 
 
  On the day of 01/13/2014 our office received a phone call from...

the customer stating that no one was home at the time of service and customer never received any notice from Greenshield that we would be coming to treat on the day of 12/20/2013. When the customer filled out her contract she provided an E-mail address so we could send reminders for up-coming services. Customer stated she did not sign up for a yearly contract, but Greenshield has a signed contract from the first treatment performed on 08/23/2013. On this contract it is outlined every month that Greenshield would be coming to provide service. When customer stated she did not sign up for a contract Greenshield offered to send a copy of her signed contract through the E-mail address she provided. When we offered to send one out customer then asked to speak to a Supervisor/Manager. I simply informed the customer that she was speaking with the Supervisor/Manager. Customer then asked for a number to a "higher headquarters office" I stated to the customer that Greenshield does not have a "high headquarters office" and this the main and only office for Greenshield Pest Control. Customer then became very un-happy and asked for a personal telephone number of another Supervisor/Manager. I told the customer that it is against company policy to give out personal information (such as telephone numbers) to our customers. Greenshield never stated to the customer that she was not allowed to speak with anyone else just that we were not allowed to give out personal information. Along with the phone calls that had been made from "December 23, 2013 to January 13, 2013" Greenshield did not receive any voice mails from customer and had not heard from customer until the day of January 13th 2013. It seems there has been a misunderstanding with the contract if Revdex.com would like to send a copy to the customer we have provided a copy attached to this E-Mail. Unfortunately, we cannot waive the $100 cancellation fee, as it states on the Contract ([redacted]) if customer wishes to cancel within the first year of service it will result in a $100 cancellation fee. 
In our E-mail to the customer with the copy of her signed contract, we had never received any type of response after that.
 
E-mail reminder sent out on 12/16/2013 (for up-coming service on 12/23/2014)
Copy of contract E-mailed on  01/13/2014 10:56am
Greenshield understands customer is upset and we do apologize for any misunderstanding the customer may have had, but unfortunately we do have our own Policy's to follow as well as it is the customers duty to read over all terms and conditions upon signing the contract.
Thank you for your understanding, 
Greenshield Pest Control

The Revdex.com
Dear Sir or Madam:
After reviewing Revdex.com Case #[redacted], we have reviewed and
[redacted] copies of all information regarding [redacted] and [redacted]s account with us. Also
see notes on all documents...

[redacted] with this paper for a better understanding. The [redacted]s signed a
12mo. contract with Greenshield Pest Control in July 2013. In the contract it states the service
plan is titled for one year with an Initial Service followed by three remaining services which will complete her
contract after the third service originally due to take place in April. All of The [redacted]s services have
taken place on a Saturday with the exception of the 10/1112013 (Friday) and customer was at
home for us to provide inside and outside services and there is also a signature at bottom of invoice.
As you will see ** the copies of invoices no notes were made of [redacted] asking or having any
questions about services not being done on a Saturday. In her statement about Januarys service
Greenshield Pest Control was closed on Thursday, January 16th due to inclement weather conditions (heavy
snow) and opened on that Monday, January 20th. [redacted] was contacted that Monday moming and all
customers services were rescheduled including [redacted]s. With the customer wanting services
done on Saturdays her appointment was moved to the next available Saturday that someone was
working in the area. Customer was not home on 02122/2014 but the service and payment were voided to
accommodate with [redacted]s schedule and was rescheduled on 03/22/2014. This issue was never
brought to our attention other than [redacted] needing to reschedule. If Greenshield was aware of
[redacted] being upset over any issue's we do apologize and it was not brought to any staff members
attention until receiving a letter from The Revdex.com. [redacted] is only due for one more
service in her contract but Greenshield Pest Control has not been notified by [redacted] of
wishing to cancel/stop service. If there is anymore questions or concerns we
would be happy to help!
Sincerely,

Mrs [redacted] originally spoke with one of our office staff, [redacted], about services. [redacted] would have explained that it is a year service agreement and about the cancellation fee. I know because I hear her do it almost every day. It is also stated on the service agreement that Mrs. [redacted] signed....

We are very open about our policies and are willing to compromise with customers when we are able to. We are just asking for what we discounted off of her initial service because she is breaking her end of the agreement.

Mrs [redacted] originally spoke with one of our office staff, Maggie, about services. Maggie would have explained that it is a year service agreement and about the cancellation fee. I know because I hear her do it almost every day. It is also stated on the service agreement that Mrs [redacted] signed....

We are very open about our policies and are willing to compromise with customers when we are able to. We are just asking for what we discounted off of her initial service because she is breaking her end of the agreement.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Because they damaged my inside cabinet with their products that they rub on it,if they did not put anything my inside cabinet will be fine. I'm rejecting  their response that "we did not damaged her cabinet". I'm 100 % positive they did damaged it.My family knows that they did.About the agreements?They didn't even give me any copy of their agreements until I told them that I will stop their service because I don't want more furniture to be damaged.I want them to fixed it or else I will not continued the service and pay the cancellation fee that never discussed when they come and get customer.My cabinet needs to be fixed.This is a brand new house.We just bought it a year ago,and all is fine when we checked it.no damaged at all just when they come and treat my home.Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Tech. in which I started serviced with stated that he has customer ALL the time that start and stop service just fine as they need and when asked Tech stated there are no fees for doing so. Your tech is the representative I started the service with on good faith based on my conversation with him. Your company operates no better than [redacted] as clearly you have a customer advising you that she was advised customers can start and stop a service as needed and without fees only to be charged a fee. At the time of the service the agreement was signed based on the verbal conversation with the tech who serviced the property. In good faith and seeing the clear discrepancy of the servicing in what your tech advise your customers vs. a paper agreement which some customers might not read your company chooses to assess fees and not seek to see your customer point of view. Your judgment based off a paper vs. what your company representatives are advising your customers is sadly the worst customer experience I have had since relocating to the Richmond area. Allowing your employees to misrepresent your company and it's services while holding firm to a piece of paper states what your company vision is based on which is not about the customer but sadly about the money.
Regards,
[redacted]

We are surprised to read 3 negative reviews about Greenshield. Anytime we have an issue, they respond. We get a postcard letting us know when they'll be here and if we need inside service at that time to call them. They have been consistently attentive and responsive. Would not hesitate to recommend them to our friends.

Review: I signed a contract to have Greenshield provide pest control for my townhouse for a year. They promised to spray a great deal of my house including the entire perimeter, garage, attic, along the pipes, along the baseboards in my house and so on. They missed their first appointment without even calling to let use know. I had to call myself to schedule a second appointment for my first treatment. The guy they sent out didn't spray the garage at all, didn't even go into the attic, sprayed none of the pipes and only sprayed a single short burst at a single point along the baseboards in a few rooms in the house. Now I've found myself charged for a second treatment that never took place. They claim to have come on 5/23 at 9 am, but my wife was home and no one came by. I called to cancel my service, they refuse to refund the $89 for the treatment that never took place and also want to charge me $100 for them to not continue to charge me $89 every few months to provide absolutely nothing.Desired Settlement: Firstly I should be refunded for the $89 I was charged for a service that never took place. I think it's outrageous to try to charge me $100 to cancel future charges for no service, but I understand I signed a contract and if they can't do the right thing and just stop charging me for nothing, then they could at least apply the $89 they already took from me towards the $100 charge that I really don't feel is warranted in the first place.

Business

Response:

Revdex.com spoke with the business regarding this case. The business trucks have trackers to show they are at the location of the appointments. In the event a service is to be performed and no one is home or comes to the door an outside service can still be done as requested. The customer did not wish to continue the full contract and was charged the $100 fee to cancel. Here is a copy of the Service Agreement that Mr. [redacted] signed. The credit numbers have been blacked out for the customer's protection and an arrow has been placed by the clause about cancellation.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is no offer, at all. They simply provided a copy of my service agreement. Once again they refuse to even put any effort into resolving my complaint or give any thought into the matter other than the fact that they want money. They haven't even made an attempt to apologize for their terrible service and have only attempted to make this out to be my fault and my problem. Apparently they feel that my agreement is only to give them money and not for them to provide service. They have still not offered any compensation for the service I was charged for and never received, nor have they offered compensation for the pathetic service that fell far below what they promised that I received during their first treatment. When I attempt to call into their office and ask for a manager they pretend that they cannot hear me and then hang up. I know my connection is fine because I can call other people just fine.At this point with how they've treated me and responded to the situation, I expect a FULL refund for EVERY charge they have made against my account including the first service where they didn't live up to the quality of service they represented, the second service that I was charged for and never received, and the $100 cancellation fee I was charged the day I expressed my original concerns to Greenshield despite the fact that I have not yet submitted the cancellation form that they supposedly require in order to cancel a contract. I also expect that all records of my personal information, especially credit card information, will be destroyed on their end as I don't want my information handled by a group of such dishonest individuals.

Regards,

Review: Our service technician, [redacted], has always been very professional. The office staff, however, lacks the necessary skills in order to meet basic customer service needs. On the 21st of November, I called to cancel our subscription with Greenshield. The lady who answered the phone was very rude and told me we had to provide a 30 day notice before we could cancel our contract. I told her that was fine but to please reschedule our upcoming service on the 22nd of November to a later date, because we were leaving town for the holidays. We had no further contact with the company till the 3rd of December, when they showed up unannounced to treat the outside of our home. I called back to request service on the inside of the house and the service was performed on the 4th of December. Upon review of our bill, we were being charged an additional $20 for an unknown/unwanted service. When I called to question the charge, the lady was once again extremely rude and said the charge was for the termite service. I explained to her that the termite service had been canceled the previous billing cycle and we were informed that we would no longer be charged for that service. We have been with Greenshield for over three years and always received excellent service. Its not until we wanted to cancel our contract that we started receiving problems from the office staff.Desired Settlement: As stated on our bill, our 30 day notice was given on the 22 of November. I would like to see my bill adjusted to the correct amount of $75 instead of $95. As far as the unprofessionalism of the office staff, I would suggest hiring someone who is better able to handle customer service calls. In the future, if we needed the service again, we would not go with Greenshield, because of her poor attitude.

Business

Response:

To Whom It May Concern,

When spoken with [redacted] on the 21st of November she did not want to cancel her account that she just wanted to wait until spring time to start

services again. We do not normally put accounts "on hold" but to benefit

the customer and keep there business I had agreed and let customer put

her account on hold until Spring of 2014 after her retreat on December 4th. Our policy is that if a customer wishes to cancel all services Greenshield needs a 30 day written notice prior to the next scheduled service date. Customer called to cancel a day before her service, not meeting the requirement which would make the customer still liable for that last service. However, it was not brought to my attention during that phone call there was an issue with her bill and added fee of $20.00 to her invoice. Whom ever had set this account up did not note on invoices that $75.00 was for General Pest Service and $25 for Termite Warranty. It is just noted as $95.00. After taking a look at this account. $95.00 payments should have stopped April of 2013. Customer continued to pay $95.00 in July and September services. Customer had never addressed the issue until now, November of 2013. At the customers request I have fixed the payment which is now $75.00. I also was not rude or showed any unprofessionalism customer was polite to me as I was to her, and at customers request I have took the $95.00 charge off the bill and the charge is now at $75.00 for November 2013 service.

If there is any questions please feel free to contact me at our office at [redacted]

Thanks!

Greenshield Pest Control

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

I have had Greenshield Pest Control for several years. My original agreement with the sales representative was for service every 4 month. The company eventually started coming every 3 months or less. When I recently attempted to reschedule my treatment for 3 weeks later the spokesperson told me I had to pay for the service that was scheduled even if they did not treat my house. The company came out on several occasions and treated just the outside because nobody was home. They always said we could call back and get the inside done, but why would I do that? Why can't they just come when it is convenient to me? I am the customer, I do not think I should pay for any service that was given and I should be able to reschedule to meet my needs and not be forced to meet their schedule. Not happy with the company attitude.

Review: When your service contractor came out to our home on the above mentioned date he treated the outside and the inside of our home and completed his job in less than 10 min which I thought was correct because I am not familiar with Pest Control. After the treatment your service provider asked me for my credit card information which I provided him with to make my first payment and also asked about the offered invoice option. The information which was giving to me was the first payment was to be paid on the spot and the following up treatments would be billed. After the second treatment from a different provider I found out that the service I am paying for includes way more than just walk around my house and spray, so I asked about if this was included in my treatment and he said this is included in the price. After this information I was given I contacted your office and the Service Person on the phone was rude and not friendly at all and only offered me to send out another person which I told her was not needed after the last treatment just being done 2 days ago. The same day I checked my bank account and I had to find out that your service personal debited my account without authorization and I contacted her again and she was rude and unfriendly and did not offer me my 35 Dollar charge which occurred because of her doing. Last but not least I called her again on the 3 of December and complaint again about the first treatment and she hung up the phone on me the first time continued to be rude and arrogant, threatened me to call the authorities on me if I would attempted to show up at the office to talk to her supervisor or manager and that she had to no time to deal with me she needed to take care of her customers.

On your website I found the promise giving to your customers

he Greenshield Service is guaranteed. If you continue to experience pest problems after a regularly scheduled service, GreenShield will return and retreat your home for free.

If this re-treatment does not get the results you desire. GreenShield will either return and solve your pest problem or refund your last regular service payment.

This GUARANTEE ensures your complete satisfaction.

With the behavior from the sales representative/ sectary I can no longer be accepted to do business with the company which include unauthorized charges of my accounts and threating me on the phone with the police if I want to complain about her to her supervisor or owner of the business.

I will pay for the last treatment in November which is a 75$ charge and will end the contract without a penalty payment due to the above mentioned reason. No customer can be expected to stay in a contract with being threatened to get the police on them called if they complain about the serviceDesired Settlement: Above is the letter which I have send to the company, which explains my point of you!

Business

Response:

To Whom It May Concern,

Customer stated she called and complained on July 9th about the July

service, however her July service was not preformed until July 29th. Customer did not call in until after July 29th to complain about service around the outside not being "all the way done" and was not going to pay for the July service because she did not see him preform in all the areas the invoice said was treated. I offered to send someone back out there for a free retreat and she said would talk to husband and call back because she might cancel the services all together. Customer never called back to set up free re treatment so services went on. Customer had a service in September, which she had paid for we never heard anything from this customer again until technician went out to treat on 11/27/2013. On 12/03/13 at 4:01pm Customer called asking about past due balance said she paid for September service. I had told her the check she gave to the technician was applied to the July service that was never paid for. Customer said she was not going to pay for (july) service because it was (in her words) "half a**" I explained that I offered for us to come back out and retreat but had never heard back from her sence she said she was going to talk to her husband to see what he had wanted to do. Explained to the customer that she was liable for that service and that payment, which she agreed to pay for when signing the contract. Customer said said she was going to get a lawyer and (in her words) "sue your sorry a**". Customer kept ranting and yelling that she was not going to pay for service that was not done and that she did not see anything get done on July service. After about 20 minutes of listening to the customer yell I Told customer that I was not going to sit on the phone and be talked to in that manner. Customer asked to speak to a manager I told her that was me whom she was speaking to. After not being happy that I was the "manager" she was speaking to she had asked to speak to a supervisior, I told the customer no one was available at that time (in her words) customer said "oh yeah, right I don't believe that" After that being said she had then asked to speak to an owner I told customer there was no one else in the office that was available to speak with her and I'd be happy to get someone to return her call. Customer then said back to me, in exact words "Your address is available on Google, I'm sure if I come there I can find someone to talk to other than you." I then said back to the customer "Thats not necessary I'm the only one that is available here". Customer starts yelling and screaming again about service and threatend to show up to the office. So after about 30 minutes of trying to work with customer and being yelled for almost 10 minutes. I told her I would rather solve the issue when she was calm (while she was still yelling), Customer would not stop yelling, So I disconnected the call. Customer called right back, and as soon as I picked up phone before me even putting the phone to my ear I could hear her yelling. The Customer said to cancel her service, told customer about cancellation fee, customer starts going off again because she said the sales rep that had came to her house told her there was no cancellation fee and that if any service was not complete she would not have to pay for it. With that being said finally hangs up for the last time at 12/03/13 4:44pm

Customer ALSO stated that service is never to be done inside because she

does not have any problems inside because she keeps her house clean, so only outside is to be done every time. When customer stated service was half done, and that she did not see him preform in all the areas that's stated on the invoice, I took it upon myself to search for the July 29th invoice to see if Technician marked off everything that was suppose to be done on the outside that day. After looking at the invoice all areas were marked off that were treated with "[redacted]" signature at bottom of the invoice. Customer was just trying to get out of payment by saying service was not all the way done and that she didn't him treat all the areas. Attached is a scanned copy of her invoice.

Thanks,

Greenshield Pest Control

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To whom it may concern,

The last message I have received, I have to make a

correction statement, I never complaint about the 2nd treatment

which was provided on the 29th of July I complaint about the first

treatment which was completed around Mid-May. I called the Greenshield Pest Control

office right after I checked my bank account on the 30nd of July I

believe when I found out that an debit was made to my account in the amount of

$75.00 which was not authorized by me and which cost me a penalty of $35.00

because the funds were not available in the this particular account at this

time. When we signed up for the service from Greenshield Pest Control at our

door we were insured due to my husband’s service in the military that we would

get billed either on the 15th or the 1st of each month

which was fine with us. When the first treatment was completed at our house I

got told that payment had to be made at the same time as the service was done,

that is when I provided the worker with my card information and got insured the

next service will be billed and could be paid with check or card after invoice

is received. I never signed a form authorizing Greenshield Pest Control to debit

my account with automatic payments. I have complaint about this with the

service person from Greenshield Pest Control with this call I also complaint

about the first treatment which was done around Mid-May which the service was

not provided completely probably. I found this out after I had a nice talk with

[redacted] the other technician which came out for the second treatment. I had to remove the spider webs myself and so

on which was included in my payment which can be found on the invoice

Greenshield Pest Control provided. I

complaint about this with the service desk and she was rude and loud on the

phone and did not care about the debit which was made unauthorized to my

account all she said was next time I would get billed she also told me that she

would send someone out again but I asked her for what I just had a treatment

done 2 days ago and was satisfied with this and that I was not satisfied with

the first treatment because certain services were not completed which were paid

for. The person at the service desk just replied harsh with well you will not

have to worry about the first technician coming out anymore because of the way

he handled his job. Not satisfied with the reply I got I told her she owned me

$35.00 for the unauthorized charge plus I would not pay for a full service if

not completed. After I got off the phone with the service person my sister just

told me that she would never let someone disrespect her like this on the phone

and she recommended that I would talk to a manger. When the technician came out

in September I provided him with a check of $75 after the treatment was

completed which shows my will to pay for my services when I am satisfied. I

also send out a check for the November treatment which is already cashed in from

Greenshield Pest Control. The statement giving from the service person which

works at the desk at Greenshield Pest

Control that she talked to me for 10 were I was screaming and yelling is

incorrect because the first call was about 1min long and as soon as I told her

that I already called her about this issue she hung up the phone and yes I

called her back never screamed but spoke with and voice of authority which was necessary

after she started screaming and accusing me of not trying to pay my bills. I

don’t like to get treated like that from businesses I provided with my hard

earned money so I asked for her supervisor and she replied I have to deal with

her which my reply was then I would like to talk to a manager or owner and she replied

they are not in and that she is not giving me their phone numbers. All I asked

her to is that they would contact me so I can express my problem to them. The service

persons reply was” I can leave a message and if he calls you back he does and

if not he doesn’t” whit that statement giving to me I knew she will never relay

the message to her [redacted]. Which I told her that I would come to the office to

solve the problem with the owner which the service personal said “ If I would

show up I could be sure of that she would call the authorities on me”. I was so

shocked that someone working in customer service can talk like this that I said

I will get legal advice to solve this problem with the Company. I am still

waiting on a reply from my letter which was addressed to the owner of Greenshield

Pest Control which she signed for and cashed

the payment for my November treatment. All I wanted was my $35 back from the

unauthorized debit to my account and that I would not have to pay for something

I have not received and got threatened like this which I had no other choice

then tell her that I cannot do business with a company which treats me like

this when problems arise. I have records indicating with other people how she

treated me on the phone Messaged were send at 4:13 PM on the 3 of December asking

for advice about this problem with a complete explanation of what happened to

me.

Attached

Regards,

Review: I did not request pest control service for the entirety of a year. When the Green Shield representative initially came to my home to enroll me in their services I was only presented with a form which did not detail the terms of the contract. I was told it was for one month of spraying and I was encouraged to continue utilzing their services; however, it was in no way brought to my attention that I would be required to pay for services for one year. Green Shield Pest Control serverly misinformed me of the details within agreement by not providing me with the full documentation of the "contract". On December 23, 2013 I recieved an invoice in my mail box informing me that I owed $75 immidieatly for services rendered while I was not at my home. I was not informed of their arrival at anypoint prior to recieving this bill. I have no evidence that they actually sprayed the outside of my home. From December 23,2013 to January 13, 2014 I called daily leaving voicemails with no response. Finally on January 13, 2014 on my sixth time calling for the day I was able to speak to a representative. This representative was not meeting me needs so I requested to speak to a supervisor. I was rudely informed that she was the supervisor. I then asked to have a phone number to a higher headquarter office to make my concerns heard. She told me I was not allowed to contact anyone else other than her. All in all, I feel GreenSheild Pest Control is ripping me of for services not rendered and threw me into a contract in which I certainly did not request not to mention the attitude of the representative.Desired Settlement: I would like Green Shield Pest Control to end the contract without charging me a $100 fee for ending a contract in which I was not informed of. Additionally I think Green Shield should call customers prior to services being rendered and actually have the contract be filled out and have the whole contract in front of the customer prior to requesting that the customers sign it. I do not want to be charged for services I did not request and I do not want to have to wait 3 weeks to have my concerns answered by a rude GreenShield Pest Control representative.

Business

Response:

To Whom It May Concern,

Review: Our contract started on 7/13/13. Our experience with Greenshield Pest Control has been anything but "pleasant" or professional. To start, we had requested our service to occur on Saturdays as "we work" during the week and cannot be home to accommodate a weekday service. We were told this was not an issue, but has been an issue ever since. The service techs have shown up during the week on multiple occasions when we didn’t even know they were coming. The first time my daughter happened to be home so she let them in. That is not preferred as my husband or I would like to be there. The 2nd time I happened to be home (still not knowing they were even coming or I would have rescheduled it for a Saturday) but I was walking out the door so I told the tech we needed to reschedule and I had no idea he was even coming. This is when he told me we were supposed to be receiving post cards, that I had never received previously. I called the office and had a service date for a Saturday in January, 2014. Well Saturday came and the technician did not (after we waited around because they sure don’t call to cancel when it’s not convenient for them). Mind you it had snowed a few days prior so when I called that Saturday after they didn’t show and got their answering machine, it stated that due to the inclement weather on Thursday the office was closed. It did not state anything about the Saturday (two days later) One would think that as [redacted] or [redacted], you would call your customers to reschedule if you cannot make it, not have your customers have to call you to see where you are? So I left my message on the answering stating the tech was a no show, no call. I then received a return call the next business day saying they would be out in February (was a voicemail message). Well the date they stated again was not going to work with my schedule so I had to call and left a detailed message stating that date didn’t work and my next available Saturday date is in March. Well they only got part of my message so they showed up on the Saturday that I said would not work. They sprayed the front yard only because they couldn’t get in the back yard or the house but still want their full $85 payment. (Mind you, I received a post card with a service date of February 25th and the tech showed up on Saturday the 22nd? I have both a dated invoice and the post card.) No one was home and the tech left an invoice in my mailbox. I again called the office, left a message and requested a “[redacted]” and the same lady always calls back and when I told her what happened, she said my message was cut off on the answering machine so she didn’t get the date I requested of 3/22/14. She stated the service tickets automatically get printed out and she would void this invoice and not charge us until our upcoming visit. I at this point told her that their scheduling system was horrible and this relationship with their company was not working out! I told her that we would not be renewing our contract with them and she verified that as of July they would not come back out. I don’t want their service now but unless I can get out of this contract to avoid the $100 cancellation fee, I’m stuck unless I file in small claims court which may be an option that I am persuing.

Another issue with them is one of the technicians that came out through poison (looks like kitty litter) all over my garage, front porch & back deck. I have small children and pets living in my house! We had to sweep the poison away! We had to have a re-treat and the technician that came out for the retreat even stated that the previous technician should not have done that! Because of this we had requested this technician not be sent back out to our house, but he showed up again!

My concerns: Their scheduling system is horrible, the don’t know how to manage their customers, customer service is lacking, they mail me post cards to confirm dates (what happened to calling customers to confirm?), we still had spiders and their technicians may need a little more training.Desired Settlement: Get out of the contract!

Business

Response:

The Revdex.com

Dear Sir or Madam:

After reviewing Revdex.com Case #[redacted], we have reviewed and

[redacted] copies of all information regarding [redacted] and [redacted]s account with us. Also

see notes on all documents [redacted] with this paper for a better understanding. The [redacted]s signed a

12mo. contract with Greenshield Pest Control in July 2013. In the contract it states the service

plan is titled for one year with an Initial Service followed by three remaining services which will complete her

contract after the third service originally due to take place in April. All of The [redacted]s services have

taken place on a Saturday with the exception of the 10/1112013 (Friday) and customer was at

home for us to provide inside and outside services and there is also a signature at bottom of invoice.

As you will see ** the copies of invoices no notes were made of [redacted] asking or having any

questions about services not being done on a Saturday. In her statement about Januarys service

Greenshield Pest Control was closed on Thursday, January 16th due to inclement weather conditions (heavy

snow) and opened on that Monday, January 20th. [redacted] was contacted that Monday moming and all

customers services were rescheduled including [redacted]s. With the customer wanting services

done on Saturdays her appointment was moved to the next available Saturday that someone was

working in the area. Customer was not home on 02122/2014 but the service and payment were voided to

accommodate with [redacted]s schedule and was rescheduled on 03/22/2014. This issue was never

brought to our attention other than [redacted] needing to reschedule. If Greenshield was aware of

[redacted] being upset over any issue's we do apologize and it was not brought to any staff members

attention until receiving a letter from The Revdex.com. [redacted] is only due for one more

service in her contract but Greenshield Pest Control has not been notified by [redacted] of

wishing to cancel/stop service. If there is anymore questions or concerns we

would be happy to help!

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This company may have a lower price than its competitors and friendly door-to-door salesman but once you sign a contract they disappear. No one ever answers the phone and after a dozen phone messages I still cannot get a call back. I make it clear that I am trying to make a payment and they still won't call me back! Imagine if I had a real issue!!!! Please do not use this company! I would like to add that my neighbor has has numerous charges by this company to her credit card and can not get in touch with anyone to resolve this!

The sales reps were very friendly, but the service was terrible. I kept having problem after problem and they never fixed it. They would pretend to care about my concerns and then do nothing. This company seems terribly disorganized and customer service is not a strong point in their service.