We continue to get "Open Safety Recall" notices for a recall issueEvery time we call to schedule an appointment we are told parts are not available
My wife and I purchased a Jeep Cherokee from Greenway on 03/09/Over approximately the last year we have received numerous Mail communications for an "Urgent Safety Recall" on our vehicle regarding "Recall:STransaxle Range Sensor Wire Harness"Each time we have received this notification, we have called to schedule the Service Appointment but have been told, each time, the parts are not available to do the workI was just on the website looking for contact info to complain about this and an "Angela A." Customer Service Rep automatically appeared on my screen asking if she could helpI asked he for the General Managers name and her typed repose was "I don't see that information on file" and immediately hung up on our communicationVery unprofessional to say the leastAs this issue was first brought to our attention, I believe
Unethical business practices Charging fees without disclosure before repair & charging for related issues on a safety recall
My experience with this dealership started a couple of years ago I have a Dodge Durango which had a horrible squeaking noise from under the dash I took in to the dealer and they said it was a loose screw under the dash and because they had to remove the entire dash, the labor was almost $ It was paid This is a known problem with Durangos months later it started again I took it back to the dealer and to my surprise, they said it was not the same issue but now I had to replace the hood latch which was another $ I left as I felt like they were just trying to get more money from me and not honor their warranty on their work This past weekend, I was driving on the highway and suddenly my car battery light came on A few minutes later, the battery light dimmed and the car began to become non responsive and totally shut down at 55mph
I purchased a Nissan Frontier that had dry rotted tires, this caused a car accident that could have cost me and my fiancé our lives
Their POOR INSPECTION almost cost me my LIFE!
My fiancé and I purchased a truck from greenway just over a month agoBeing that it was a $25k vehicle from a "reputable dealer" and was only a years old, we did not expect to have any issues
After purchasing the vehicle they informed us they still needed to preform a proper inspection which we would have to set up an appointment forWe brought the truck back a week later to have it done and got an all clear
We then had to return additinal times to pick up temp tags and then they had to mail me a dealer tag due to the fact that they still had not received my new tag!
Now, while this was all huge headache, I could not have even imagined what was yet to come
From the day I purchased the truck the tires would not hold air for more then a few daysWhile driving 70mph down the tu
I was charged $and received no resolution or customer service satisfactionI was given the runaround, no repair, no refund, no title
I went to the Greenway Dodge, Chrysler, Jeep dealership and they sold me a new car that turned out to have many safety hazard open recalls from the Dodge manufacturerUnder high pressure, I signed all the papers and made the full paymentFew days after the sale was done, the sales representatives contacted me and urged me to immediately bring back the brand new car to their service department to get it serviced and fixed to safety standardsBasically, I was defrauded on a new car that should not have been sold to me in the first placeAfter that point, I was given the biggest run-around, especially when I let them know that all I want at that point is to cancel out the sales deal and get my money back since the car has all these safety hazard issues and they had it back in their property, and I asked them to refund me the money that they
Bought a car from Greenway Dodge Chrysler Jeep in orlando Fl June They did not have the second key that goes with it said they would mail it
Bought a car from Greenway Dodge Chrysler Jeep Orlando Fl June 3, John A*** said they would mail the extra key to me since I live so far away because they did not have itIt is almost october NO KEY! Called there office many times no return calls Finally had no choice but to call corporateTalked to Amber September 22nd she said she would copy us on an email and send to John A*** and Steven P*** NEVER got confirmation Called back talked to Tracy she said we could go to another dealer ship get our key and gave us a link to send bill LINK DOES NOT WORK! Called Back got Jerome he said computer not working what a joke Now talking to Wendy This is ridiculous
The overall customer service and their ability to perform a repair in the amount of time they said initially is horrendous
Through the course of the years I owned my vehicle, I have been to this dealership over times for repairsThey are never available to fix an issue correctly the first time, the second time, or in the time-frame they saidOne time I left the shop after a repair for a front axel and less than a week later, my brakes went out completely because they didn't properly secure the brake lines, causing it to rub the inside of my vehicles rim until it eventually burst while I was drivingI have a dodge with 41k miles
That's just an example of one issue I encountered dealing with this service center at this dealership
This nost recent issuemy car consistently breaks down because of a transmission issueI bring in my vehicle on Sunday 2/5/where they don't look at my car until Tuesday 2/7/They call me tuesday to explain the issuea $
My car was brought in for a recall and the dealership did services they should not have done and it caused damages to my car
I received in the mail a letter pertaining to a recall on my Dodge Journey for a plastic beauty cover in which covers the engine and was ask to bring it to a Chrysler locationI brought it to Greenway on 2/2/and without permission they did a diagnostic test, a wheel alignment, and tire pressure they claimed I needed two filters and my computer to be updatedWhen they did the diagnostic it completely did something to my car in which did not run the same little by little my computer in the car went crazyWhen my husband took the car back on 2/4/explaining to them that the car turned off on him and how the computer is giving out the first thing they ask is if he has money (or) would like to open a credit card with themThey refused to fix the problem and first blamed it was my alternator then said maybe it's your battery and because he was upset
Vehicle has been at this location for weeks, and in order for me to get any info or update on my vehicle I have to constantly call and leave vm
My Vehicle was towed to this location on 2/I have a Champage color Chrysler yr under lifetime warrantyI was not contacted or notified who would be assigned to my car , I waited a few days assuming since I wasn't contacted that they were getting a overview and would contact me with information to further assist with servicing my carOn 2/23/I contacted the location and was asked who my service rep was which I was never advised, And was later transferred to a rep by the name of Travis, whom stated he tried calling , I never received a call and was never left a vm with the service rep stating who he was and or what the call was forChrysler road side service sent my info over which I provided my best contact and emailHowever when I spoke to Travis he stated there would be a diagnostic done on the car to identify the iss
leased car with 10,000$downsigned contract 11/now want they want to change the contract to more a month$ and increase the gross cap cost
on 11/my son and I after numerous hours of number crushing @ greenway dodge signed a lease for a dodge chargeri was called about a week agoi was told there was a refund due to us putting too much down payment, that I and my son needed to resign a contractupon my arrival last night I spoke to one of the finance agentsi was told I was to be cut a 300$ checkOur payments would go up from to a monththe 300$ would not cover the increase of the monthly payments which I was told it wouldin addition this new contract also had an increase in the gross capital cost from 37,to 39,and no change to the downpayment of 10,000$I did not sign the new contract
I traded in my Honda Van for a Ford FusionThe tag was kept by the dealershipNow someone is using my OLD TAG to violate the law
I traded my Honda van in for White Ford FusionWhen I made the deal April the sales rep told me they would give me another tag in the finance officeHe helped me put the temp tag on th Fusion and he kept my old hard plate on the van to take to auctionA few weeks later I started receiving toll violationsGreenway has been paying the toll violations but have put absolutley NO EFFORT into fixing this situationThey point the finger to everyone elseI have three small children 7yo, 8yo, and 10yoWhat if whoever stole my tag at this dealership commits murder or robs a bank or something? The police will bust in my door and point guns at my three small children and myself for something I have absolutely NOTHING to do withI sleep on the oposite side of the houseWHat if I cannot get to my screaming children? NO ONE will help m
I am dissatisfied with the sales practices used by the dealer sales/finance dept they are not patient or honest
on aug24, my husband went to the dealer with a letter we received that they could assist us with refinancing our current vehicle for a lower payment they talked him into doing a better deal for him taking our dodge avenger and trading it in for a new vehicle they said he could get lower car payments in the new vehiclei was at work during this timethe sale person/finance alex said that if I had better credit we should put the vehicle under my name though I was not therethey did alot of paperwork and ran my credit and obtained a loan under my name they did all the paperwork, registered the vehicle, all the transfers and tag and let my husband drive the vehicle off the lot and home while it was going under my name and I was not present or even sure I would like the vehicle they had my husband sign and initial all the paperwork not even taking t
DOWNRIGHT WRONG AND UNFAIR
I bought a Dodge Journey and was told I had a two year warranty on parts and maintenance, I bought the suv in October I've had it now for almost six months thy said it was a certified vehicle it does have a certification sticker on the windshield, my radiator started leaking I took it in for service they told me I need a new radiator and a flush and it's not covered by the warrant it would cost me $1,to fix it and thy showed my a list of things that's wrong with the car, I have several oil leaks not covered, I need thermostats they are covered plus a engine mount that is covered to, but with a $ deductible out of pocket, and I need sway bar links $ not covered plus I need a valve cover Gasket not covered plus a Timing cover Gasket also not covered, Total bill would be $3,out of pocket that is so wrong and unfair
Took my dodge charger in perfect working condition for an oil change on May 17th, when they gave it to me it would not start
I took my dodge charger R/T which was running in perfect condition for an oil change on Tuesday, May 17th, to the Dodge dealer on East Colonial Drive, Orlando FL and when they brought out the car, the car wouldn't startOne of the workers came out and tried to start it and since the car wouldn't start he put some either in the engine and started accelerating it in while the car started making a out of noise, but died after making a very loud noiseThey pushed the car back into the garage after I suggested the checked it with their machine and they came out and said it looked like cylinder #was not working They still have the car and are giving me the runaround not telling me what the problem is or fixing it
Greenway Chrysler Jeep Dodge on East Colonial Drive does not provide "after sale" customer service After purchasing a Jeep Grand Cherokee complete with service plan, Greenway Chrysler Jeep Dodge would not return phone calls when I attempted to have mandatory recalls serviced Greenway Chrysler Jeep Dodge Incdid not have the recall parts in stock and refused to notify me when they arrived in stock After numerous calls to speak to a service manager and then dealership manager, I NEVER received a call and NEVER spoke to a manager Upon finally bringing the vehicle in to have it serviced, we were greeted by a courier and asked to write our service needs on a blank piece of paper We were NEVER greeted by a service writer or manager It is clear to me that once Greenway Chrysler Jeep Dodge has a customer's money, all service stops
I was in the market to purchase a Jeep and was lured by the $Match Your Tax Refund sale (attached)$was not offered
I was in the market to purchase a Jeep and I was lured by the "match your tax refund" offer by Greenway Dodge, up to $(attached) I picked several Jeep Wranglers I liked on-line, chatted with a sales person on-line and even called the dealership to CONFIRM that the Jeep Wrangler deal was correct and I would receive up to $off the MSRP I drove minutes to get to Greenway Dodge with all required paperwork to purchase a Jeep I was sadly disappointed; after about an hour at the dealership I was told that I would only get, the most, a $discount and that the model I wanted is not included in the sale What a scam, I would have never drove all the way if I knew how misleading they were The sales manager even spoke down to me and asked "do you think this stuff is free"? What kind of customer service is that???
Thank you!!
I traded in my vehicle on 6/9/at Greenway The loan did not get paid off until 7/3/which has now flagged my credit report as a day late
I traded in my vehicle on 6/9/at Greenway The loan did not get paid off until 7/3/which has now flagged my credit report as a day late Which has now dropped my credit score significantly I want this corrected with the credit bureaus as soon as possible
Damage to a lease turn in vehicle and financing concern
I turned in a leased Dodge Charger to this dealership and received paperwork from them that there was no excess wear and tear (damage) to the carOver a month later I received notice from the financing company stating the car had not be turned inAfter communicating with the dealership they indicated that the car had just recently been sent back to the financing company (Chrysler Financial)for turn inI then received a statement from Chrysler Financial stating that I owed an excess of $for excess wear and tear (damaged) to the front bumper, dent in the door and a lease turn in feeI contacted Chrysler Financial about this as I was under the understanding this fee was waived if you lease another dodge vehicle, which I didThey informed me that this is only true if your new lease is completed through Chrysler FinancialThis was not explained to me at the time of leasing the vehicle and I was not given an option
I purchased the car and there was an issue with the a/cthey said they fixed it and then I found out they did not fix it right
in august of I purchased a chrysler and took the car for the test drive and we found out that there is a problem with the locks and the a/c so they told me to bring it back and they gave me a rentalthey kept the car for almost weeks and then I was able to go get the careverything seemed to be fine so I was happybeginning of I started noticing a noise from the a/c so I told them about it and took it in for an estimate on one thing and asked colleen to look at the a/c while it was therewhen I picked the car up she said she did not hear anything so I took the car and had another shop look at it and they said the compressor was badthey would have to do the entire system if it was to be done rightthey told me that the compressor was either defective or they did not flush the system out and put a new dryer on the systemi work for
This dealership is great at sales and terrible at customer service and protecting personal information of their customers
The management never calls anyone back after they verbally commit to doing so nor after receiving a voicemail from you as a customerI purchased a car 5/6/with a cash down paymentWhen they mailed me the tax form for my down payment I received another customer's information, meaning my personal information went to someone else as wellAt the point of sale they make you sign that your info wont be released, yet my personal info including social, date of birth, etc was sent to another customerComplete violation of my privacy and against the lawThis was never corrected and no measures to protect my identity were offeredSecond, when I called to ask about my registration a few weeks later the "tag" lady didn't even access my file just rushed me off the line saying it will be mailed and nothing ever was received in the mailI had to take my car for service
We continue to get "Open Safety Recall" notices for a recall issueEvery time we call to schedule an appointment we are told parts are not available
My wife and I purchased a Jeep Cherokee from Greenway on 03/09/Over approximately the last year we have received numerous Mail communications for an "Urgent Safety Recall" on our vehicle regarding "Recall:STransaxle Range Sensor Wire Harness"Each time we have received this notification, we have called to schedule the Service Appointment but have been told, each time, the parts are not available to do the workI was just on the website looking for contact info to complain about this and an "Angela A." Customer Service Rep automatically appeared on my screen asking if she could helpI asked he for the General Managers name and her typed repose was "I don't see that information on file" and immediately hung up on our communicationVery unprofessional to say the leastAs this issue was first brought to our attention, I believe
Unethical business practices Charging fees without disclosure before repair & charging for related issues on a safety recall
My experience with this dealership started a couple of years ago I have a Dodge Durango which had a horrible squeaking noise from under the dash I took in to the dealer and they said it was a loose screw under the dash and because they had to remove the entire dash, the labor was almost $ It was paid This is a known problem with Durangos months later it started again I took it back to the dealer and to my surprise, they said it was not the same issue but now I had to replace the hood latch which was another $ I left as I felt like they were just trying to get more money from me and not honor their warranty on their work This past weekend, I was driving on the highway and suddenly my car battery light came on A few minutes later, the battery light dimmed and the car began to become non responsive and totally shut down at 55mph
I purchased a Nissan Frontier that had dry rotted tires, this caused a car accident that could have cost me and my fiancé our lives
Their POOR INSPECTION almost cost me my LIFE!
My fiancé and I purchased a truck from greenway just over a month agoBeing that it was a $25k vehicle from a "reputable dealer" and was only a years old, we did not expect to have any issues
After purchasing the vehicle they informed us they still needed to preform a proper inspection which we would have to set up an appointment forWe brought the truck back a week later to have it done and got an all clear
We then had to return additinal times to pick up temp tags and then they had to mail me a dealer tag due to the fact that they still had not received my new tag!
Now, while this was all huge headache, I could not have even imagined what was yet to come
From the day I purchased the truck the tires would not hold air for more then a few daysWhile driving 70mph down the tu
I was charged $and received no resolution or customer service satisfactionI was given the runaround, no repair, no refund, no title
I went to the Greenway Dodge, Chrysler, Jeep dealership and they sold me a new car that turned out to have many safety hazard open recalls from the Dodge manufacturerUnder high pressure, I signed all the papers and made the full paymentFew days after the sale was done, the sales representatives contacted me and urged me to immediately bring back the brand new car to their service department to get it serviced and fixed to safety standardsBasically, I was defrauded on a new car that should not have been sold to me in the first placeAfter that point, I was given the biggest run-around, especially when I let them know that all I want at that point is to cancel out the sales deal and get my money back since the car has all these safety hazard issues and they had it back in their property, and I asked them to refund me the money that they
Bought a car from Greenway Dodge Chrysler Jeep in orlando Fl June They did not have the second key that goes with it said they would mail it
Bought a car from Greenway Dodge Chrysler Jeep Orlando Fl June 3, John A*** said they would mail the extra key to me since I live so far away because they did not have itIt is almost october NO KEY! Called there office many times no return calls Finally had no choice but to call corporateTalked to Amber September 22nd she said she would copy us on an email and send to John A*** and Steven P*** NEVER got confirmation Called back talked to Tracy she said we could go to another dealer ship get our key and gave us a link to send bill LINK DOES NOT WORK! Called Back got Jerome he said computer not working what a joke Now talking to Wendy This is ridiculous
The overall customer service and their ability to perform a repair in the amount of time they said initially is horrendous
Through the course of the years I owned my vehicle, I have been to this dealership over times for repairsThey are never available to fix an issue correctly the first time, the second time, or in the time-frame they saidOne time I left the shop after a repair for a front axel and less than a week later, my brakes went out completely because they didn't properly secure the brake lines, causing it to rub the inside of my vehicles rim until it eventually burst while I was drivingI have a dodge with 41k miles
That's just an example of one issue I encountered dealing with this service center at this dealership
This nost recent issuemy car consistently breaks down because of a transmission issueI bring in my vehicle on Sunday 2/5/where they don't look at my car until Tuesday 2/7/They call me tuesday to explain the issuea $
My car was brought in for a recall and the dealership did services they should not have done and it caused damages to my car
I received in the mail a letter pertaining to a recall on my Dodge Journey for a plastic beauty cover in which covers the engine and was ask to bring it to a Chrysler locationI brought it to Greenway on 2/2/and without permission they did a diagnostic test, a wheel alignment, and tire pressure they claimed I needed two filters and my computer to be updatedWhen they did the diagnostic it completely did something to my car in which did not run the same little by little my computer in the car went crazyWhen my husband took the car back on 2/4/explaining to them that the car turned off on him and how the computer is giving out the first thing they ask is if he has money (or) would like to open a credit card with themThey refused to fix the problem and first blamed it was my alternator then said maybe it's your battery and because he was upset
Vehicle has been at this location for weeks, and in order for me to get any info or update on my vehicle I have to constantly call and leave vm
My Vehicle was towed to this location on 2/I have a Champage color Chrysler yr under lifetime warrantyI was not contacted or notified who would be assigned to my car , I waited a few days assuming since I wasn't contacted that they were getting a overview and would contact me with information to further assist with servicing my carOn 2/23/I contacted the location and was asked who my service rep was which I was never advised, And was later transferred to a rep by the name of Travis, whom stated he tried calling , I never received a call and was never left a vm with the service rep stating who he was and or what the call was forChrysler road side service sent my info over which I provided my best contact and emailHowever when I spoke to Travis he stated there would be a diagnostic done on the car to identify the iss
leased car with 10,000$downsigned contract 11/now want they want to change the contract to more a month$ and increase the gross cap cost
on 11/my son and I after numerous hours of number crushing @ greenway dodge signed a lease for a dodge chargeri was called about a week agoi was told there was a refund due to us putting too much down payment, that I and my son needed to resign a contractupon my arrival last night I spoke to one of the finance agentsi was told I was to be cut a 300$ checkOur payments would go up from to a monththe 300$ would not cover the increase of the monthly payments which I was told it wouldin addition this new contract also had an increase in the gross capital cost from 37,to 39,and no change to the downpayment of 10,000$I did not sign the new contract
I traded in my Honda Van for a Ford FusionThe tag was kept by the dealershipNow someone is using my OLD TAG to violate the law
I traded my Honda van in for White Ford FusionWhen I made the deal April the sales rep told me they would give me another tag in the finance officeHe helped me put the temp tag on th Fusion and he kept my old hard plate on the van to take to auctionA few weeks later I started receiving toll violationsGreenway has been paying the toll violations but have put absolutley NO EFFORT into fixing this situationThey point the finger to everyone elseI have three small children 7yo, 8yo, and 10yoWhat if whoever stole my tag at this dealership commits murder or robs a bank or something? The police will bust in my door and point guns at my three small children and myself for something I have absolutely NOTHING to do withI sleep on the oposite side of the houseWHat if I cannot get to my screaming children? NO ONE will help m
I am dissatisfied with the sales practices used by the dealer sales/finance dept they are not patient or honest
on aug24, my husband went to the dealer with a letter we received that they could assist us with refinancing our current vehicle for a lower payment they talked him into doing a better deal for him taking our dodge avenger and trading it in for a new vehicle they said he could get lower car payments in the new vehiclei was at work during this timethe sale person/finance alex said that if I had better credit we should put the vehicle under my name though I was not therethey did alot of paperwork and ran my credit and obtained a loan under my name they did all the paperwork, registered the vehicle, all the transfers and tag and let my husband drive the vehicle off the lot and home while it was going under my name and I was not present or even sure I would like the vehicle they had my husband sign and initial all the paperwork not even taking t
DOWNRIGHT WRONG AND UNFAIR
I bought a Dodge Journey and was told I had a two year warranty on parts and maintenance, I bought the suv in October I've had it now for almost six months thy said it was a certified vehicle it does have a certification sticker on the windshield, my radiator started leaking I took it in for service they told me I need a new radiator and a flush and it's not covered by the warrant it would cost me $1,to fix it and thy showed my a list of things that's wrong with the car, I have several oil leaks not covered, I need thermostats they are covered plus a engine mount that is covered to, but with a $ deductible out of pocket, and I need sway bar links $ not covered plus I need a valve cover Gasket not covered plus a Timing cover Gasket also not covered, Total bill would be $3,out of pocket that is so wrong and unfair
Took my dodge charger in perfect working condition for an oil change on May 17th, when they gave it to me it would not start
I took my dodge charger R/T which was running in perfect condition for an oil change on Tuesday, May 17th, to the Dodge dealer on East Colonial Drive, Orlando FL and when they brought out the car, the car wouldn't startOne of the workers came out and tried to start it and since the car wouldn't start he put some either in the engine and started accelerating it in while the car started making a out of noise, but died after making a very loud noiseThey pushed the car back into the garage after I suggested the checked it with their machine and they came out and said it looked like cylinder #was not working They still have the car and are giving me the runaround not telling me what the problem is or fixing it
Greenway Chrysler Jeep Dodge on East Colonial Drive does not provide "after sale" customer service After purchasing a Jeep Grand Cherokee complete with service plan, Greenway Chrysler Jeep Dodge would not return phone calls when I attempted to have mandatory recalls serviced Greenway Chrysler Jeep Dodge Incdid not have the recall parts in stock and refused to notify me when they arrived in stock After numerous calls to speak to a service manager and then dealership manager, I NEVER received a call and NEVER spoke to a manager Upon finally bringing the vehicle in to have it serviced, we were greeted by a courier and asked to write our service needs on a blank piece of paper We were NEVER greeted by a service writer or manager It is clear to me that once Greenway Chrysler Jeep Dodge has a customer's money, all service stops
I was in the market to purchase a Jeep and was lured by the $Match Your Tax Refund sale (attached)$was not offered
I was in the market to purchase a Jeep and I was lured by the "match your tax refund" offer by Greenway Dodge, up to $(attached) I picked several Jeep Wranglers I liked on-line, chatted with a sales person on-line and even called the dealership to CONFIRM that the Jeep Wrangler deal was correct and I would receive up to $off the MSRP I drove minutes to get to Greenway Dodge with all required paperwork to purchase a Jeep I was sadly disappointed; after about an hour at the dealership I was told that I would only get, the most, a $discount and that the model I wanted is not included in the sale What a scam, I would have never drove all the way if I knew how misleading they were The sales manager even spoke down to me and asked "do you think this stuff is free"? What kind of customer service is that???
Thank you!!
Was promised equipment that never came
Vehicle was missing some major equipment, this was brought up during sale and was promised new equipment
I traded in my vehicle on 6/9/at Greenway The loan did not get paid off until 7/3/which has now flagged my credit report as a day late
I traded in my vehicle on 6/9/at Greenway The loan did not get paid off until 7/3/which has now flagged my credit report as a day late Which has now dropped my credit score significantly I want this corrected with the credit bureaus as soon as possible
Damage to a lease turn in vehicle and financing concern
I turned in a leased Dodge Charger to this dealership and received paperwork from them that there was no excess wear and tear (damage) to the carOver a month later I received notice from the financing company stating the car had not be turned inAfter communicating with the dealership they indicated that the car had just recently been sent back to the financing company (Chrysler Financial)for turn inI then received a statement from Chrysler Financial stating that I owed an excess of $for excess wear and tear (damaged) to the front bumper, dent in the door and a lease turn in feeI contacted Chrysler Financial about this as I was under the understanding this fee was waived if you lease another dodge vehicle, which I didThey informed me that this is only true if your new lease is completed through Chrysler FinancialThis was not explained to me at the time of leasing the vehicle and I was not given an option
I purchased the car and there was an issue with the a/cthey said they fixed it and then I found out they did not fix it right
in august of I purchased a chrysler and took the car for the test drive and we found out that there is a problem with the locks and the a/c so they told me to bring it back and they gave me a rentalthey kept the car for almost weeks and then I was able to go get the careverything seemed to be fine so I was happybeginning of I started noticing a noise from the a/c so I told them about it and took it in for an estimate on one thing and asked colleen to look at the a/c while it was therewhen I picked the car up she said she did not hear anything so I took the car and had another shop look at it and they said the compressor was badthey would have to do the entire system if it was to be done rightthey told me that the compressor was either defective or they did not flush the system out and put a new dryer on the systemi work for
This dealership is great at sales and terrible at customer service and protecting personal information of their customers
The management never calls anyone back after they verbally commit to doing so nor after receiving a voicemail from you as a customerI purchased a car 5/6/with a cash down paymentWhen they mailed me the tax form for my down payment I received another customer's information, meaning my personal information went to someone else as wellAt the point of sale they make you sign that your info wont be released, yet my personal info including social, date of birth, etc was sent to another customerComplete violation of my privacy and against the lawThis was never corrected and no measures to protect my identity were offeredSecond, when I called to ask about my registration a few weeks later the "tag" lady didn't even access my file just rushed me off the line saying it will be mailed and nothing ever was received in the mailI had to take my car for service