Greg Barker Irrigation, Inc.

As per Mrs [redacted] requested first available delivery day, she was available anytime from the 27th. Which is also not true, we got there on 08/02 and she was not even in **, more than enough reason to put her belongs in storage and charge storage fee and re-delivery. but we worked this out with her and waited till monday. We NEVER promised to hang any mirror on the wall since this is not our job and we are not liable for this. All the packing material left behind belongs to Mrs. [redacted] and its not our job either to take it back, we as a courtesy dispose to clients when is possible on their on garbage receptacle, which was not available.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554563, and find that this resolution is satisfactory to me. However, we were never advised not to have our items loaded onto the truck. My husband helped the movers and we were all packed. Standard padding should have been provided.  We are filling out the documentation to hopefully reimburse us for the loss and damage.

All services agreed were performed. Any misplaced item is due to Mrs. [redacted] were not present at delivery and didn't have anyone assigned to guide the movers. Any damage related she has to contact our claim department and they will handle it accordingly. Thanks.

Mr. [redacted]We have received your complaint and is effectively consulting all the responsible parties to give you an accurate and reliable answer.for your record Alessandra B no longer works with Fastway Moving. We're gathering as much information as possible in order to give you theanswer you...

requested.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We tried to contact the client a few times to resolve the issues and we are waiting for him to call us back.

Complaint: [redacted]
I am rejecting this response because:  I have the phone records to prove I spoke to the mover on Sunday and Monday.  Again I was not given 24 hours notice of delivery even if I was or was not in [redacted].  24 hours notice would have been after 2:00 pm on Sunday not Sunday morning.  I am not surprised at all by the companies response.  I will send the record of incoming and out going phone calls for Sunday and Monday with the movers phone number at any time to prove that my statements are true.   I also have pictures of how my apartment was left which has nothing at all to do with whether I was at home or not. Their also was no excuse for not putting my television back on the base as it was removed by Fastway Moving. Also Fastway promised to put a heavy and expensive mirror back on the wall.  I left instructions and it was just placed on the floor.  I paid for services that were not rendered.  If you are professional movers getting paid, you discard your trash.   I also have pictures of the proximity of where the dumpster is in relation to the building I reside in. I hope others will read this before deciding on this company to move your precious belongings. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  If the movers had not been negligent my belongings would not have been damaged in the first place.  If the movers would have disposed of the trash, they would not have had to pile up furniture and boxes.As a result they should be responsible for the loss and damage of my belongings.  The dumpster is visible from the front of the building.  The mover had no excuse for not providing services that was promised to me.
Regards,
[redacted]

Mr. [redacted],I understand you'll be successful in providing me answers requested.  Keep in mind I no only need answers, but I have also made requests and ultimately I have indicated that I am more interested in receiving my House Hood Goods (HHG) in the agreed destination.You must have records from your sales-dept even though Mrs. B is no longer be with Fastway.    Through this process Fastway provided me the Fastway Ordem N°: [redacted] and Fastway DataStatus as per records below And the Fastway DataStatus [redacted].  Depósito [redacted].  Trânsito [r...⇄ Em processo [redacted]Please let me know if you need any records from Fastway and I.  I have records from your Sales-dept, Financial-dept, Operation-dept, Administration-dept, Insurance-dept, in addition to all paperwork, and notes from your general manager Teo A.  Can you please provide a time-line to solve this?  Regards,[redacted]