Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
ATT: [redacted] *** Trade Assistant Answer to Complaint ID # [redacted] Precision Scape Eagle Rd Kirtland, OH The patio was installed as agreedThe customer was informed verbally that there was a potential problem with the patio drain which she acknowledged Our sales person made a mistake by failing to have the customer acknowledge the drain problem in writing on the orderSince we do not have written confirmation, we will do the right thing and repair the problem at no cost to the customer The customer has been called today to explain the situationA date will be scheduled next week (weather permitting} for us to repair the drain problem The other issue raised in the complaint was that the customer has not been reimbursed for her $out of pocket expenseWe have been waiting for customer to send us a copy of her receipt so we can
Response taken over the phone on 7/1/at 10:34AM by Revdex.com staff (**) [redacted] alleges he went over the job with the consumer at the time of completion and the consumer was very happy with the jobHad the consumer not been happy he would not have paid himMr [redacted] stated he was surprised because the consumer had not been in contact with him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI was NOT MORE THAN SATISFIED I spoke with [redacted] and told him that I was NOT happy with the top soil that was in fact FILL DIRT filled with rocks and stones and gravel and twigs Even his workman said that the soil was not quality I told him I would withhold the payment until it was corrected He asked me to pay the workman and that he would take care of the problem So I paid in GOOD FAITH [redacted] called and said he'd be out to take care of it But I have not seen him since he got paid He does NOT return my phone calls even though he said in his last message here that he would take care of it I did not ask for a Refund if he made good on his word I only asked for a refund if he refused to fix the problem so that I could hire someone else to do it I simple want this mess cleaned up I am disabled cannot afford to have this matter taken care of with another contractor I am merely asking [redacted] to be good to his word, have some integrity and complete my job I just want him to come over and see the problem and fix it He made an appointment with me for last week on Saturday, June at 10:in the morning and he never showed, and he didn't call I rearranged my day to accommodate his schedule and he didn't even have the courtesy to call me He is causing me undue stress that I don't need Please I need help getting this resolved Regards, [redacted]
We completed the job at [redacted] on May 14-thShe was very happy with the job except that she did not like the topsoilWe used the same topsoil that he had used in every job and we only buy the product from the same company., [redacted] I had talk to Mis [redacted] that when we have a spare moment will go and put some more topsoil on the beds of her property As soon as we do that we will let you know Best Regards, [redacted]
I think I already replaid to these complaimentsI just want you to know that these jobs are completed to the customers sadisfaction and all promissed that were going to call Revdex.comReasons for delays were weather conditions and car
repairs. Best regards from Precision Scape, *** ***
This message is to inform you that due to some difficulties were having with staffin, weather and machineries we got backed up with workAs we completed the project we will inform you dailyThis job was completed to the customers satisfaction and promised to call
Revdex.com. Best Regards *** *** Don't hesitate to call*** *** email at ***
Precision Scape power-thatched, fertilized, top dressed & strawed my lawn about months agoMy lawn came in beautifulWhen I called back to ask a question about seed..,they came back free of charge & re-seeded a couple small bare spots I hadGreat guys.., Great work!!!
I had Andi give me an estimate in March of for mulching the front and backyards; edging all of the beds; fixing my brick pavers walkway from front to the backyard(which the edging for the pavers was all coming up and needed to be reset and many pavers were out of place, too); an area in my front and side yard(where mounds of dirt were piled up from gutter drain tile work that I had completed last fall(this area needed the dirt hauled away, topsoil put down, grass seeded and then straw put down over the seeded area) and spring clean up of the whole yard Andi told me he would start work on a certain week in April and of course, it depended on the weather If it had been rainy, that would change the start time Luckily, the weather was good and they started on time I had called for the State of Ohio to mark the utilities and I called Andi to have him call and he called and the utilities were marked in case the edging would have cut into the utilities Andi's work crew completed the work in one day and it was a Saturday, tooAndi did a great job, the brick pavers walkway looked great and the front where the dirt mounds were, the seeded area grass came in perfectly, it took several weeks and I watered every day, twice a day for several weeks, too I watered the grass seeded area in the morning and evening, for several weeks I had previous landscapers try hydro-seeding and seeding, but no grass came up But Andi put topsoil and seeded and the grass came in thick and full after a few weeks Andi did a great job with the spring clean up of the yard, the mulching of the beds was very nice and gave the yard a nice look We were very pleased with the work and with Andi's workers, they did a great job! We would use Precision Scape/Andi again for any landscaping needs at our house in the future
Response taken over the phone on 7/1/at 10:34AM by Revdex.com staff (**)
*** *** alleges he went over the job with the consumer at the time of completion and the consumer was very happy with the jobHad the consumer not been happy he would not have paid himMr*** stated he was surprised because the consumer had not been in contact with him
The job is schedule to be completed tomorrow. We spoke with the home owner today and we also will let you know when is completed. Best regards from Precision Scape Inc, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** When I first called Mr*** from an add I had received, he came out the same day He came back again to collect the depositSince then calls have not been returned An appointment that was made for Saturday morning, June at 10:was not kept He did not show up and didn't return my calls He did not call to say why he didn't show up and has not returned calls since other landscapers have confirmed that the soil that was put down is NOT top soil, but it is FILL DIRT filled with weeds I have photos of what it looks like
I have invited him out to see the condition of the soil and he hasn't responded I have given Mr*** several options and he has not responded I leave messages on his voice mail daily to please call me to settle this
Option I want the fill dirt he installed removed and replaced with quality top soil that I paid forOption I want a refund of $to have it removed by another company plus the cost of top soil (I don't know the cost yet)
Mr*** is not reliable He does not keep his word I paid him the balance based on his promise to complete the job to my satisfaction I have stayed home waiting for him to show up or return my calls I am not able to take this to small claims court I am on Social Security and cannot afford to pay someone else to do this work My yard looks terrible because of him Please help me resolve this Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was NOT MORE THAN SATISFIED I spoke with *** *** and told him that I was NOT happy with the top soil that was in fact FILL DIRT filled with rocks and stones and gravel and twigs Even his workman said that the soil was not quality I told him I would withhold the payment until it was corrected He asked me to pay the workman and that he would take care of the problem So I paid in GOOD FAITH *** called and said he'd be out to take care of it But I have not seen him since he got paid He does NOT return my phone calls even though he said in his last message here that he would take care of it.
I did not ask for a Refund if he made good on his word I only asked for a refund if he refused to fix the problem so that I could hire someone else to do it I simple want this mess cleaned up I am disabled cannot afford to have this matter taken care of with another contractor I am merely asking *** *** to be good to his word, have some integrity and complete my job I just want him to come over and see the problem and fix it He made an appointment with me for last week on Saturday, June at 10:in the morning and he never showed, and he didn't call I rearranged my day to accommodate his schedule and he didn't even have the courtesy to call me He is causing me undue stress that I don't need
Please I need help getting this resolved.
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below*** *** did show up with his crew and did work for which we paid him another $800. However, we are far from satisfiedInstead of hauling away the cleared material at the back of the property it was simply dumped on the pathway leading to our leaf pile - something we now need to work on. The driveway was not edged at all (which we had discussed and *** said it was no problem) - my wife and I took care of that ourselves the weekend before last. We had to wait so long for the service to be completed that my wife had just finished edging, weeding and mulching one of the flowerbeds herself (on top of which they dumped more mulch and claimed to have done it all themselves). The flowerbeds do not look edged and one whole area of plants were not trimmed - instead the lower branches are simply buried in mulch. We had expressly detailed that all pavers and decorative stones in the beds were to be removed and replaced after mulching since over time they have sunk into the ground; this did not happen and they became even more buried in dirt and mulch. The beautiful newer (only installed a year ago) brick paths that we had are stained from the black mulch*** never returned to look at the work his crew did - but each time we had spoken to him prior to the work he stressed how "pleased we were going to be with his work." No way - it has created more work for us to clean up and will take some effort to undo some of the damage. The more we look at it the more we regret hiring PrecisionScape
Regards,
*** ***
From: *** *** ***Date: Mon, Jun 8, at 10:PMSubject: ID***To: *** ***Dear ***, We are responding to the complaint of ***
***Due to the weather condition and staffing problems few of our jobs were delayedI had called *** *** to schedule her job and she had not responded back as todayWe had schedule her job this upcoming week Best Regards, Edmira S***
I live in a residential section of South Euclid, Ohio and my neighbor used this company I did not use them myself but affected by them in a negative way My neighbor ( and friend) who lives across the street from me had them dig out a small tree They parked in the street on the wrong side of the street and in front of my driveway completely blocking me in There was plenty of parking available Why they parked in front of my driveway is beyond me When I asked them to move, I asked the guy to tell the driver that he can't block peoples driveways he was indignant with me Instead of moving the vehicle he sat in the vehicle and read some paperwork while I was waiting in my vehicle for him to move Some time went by and then told me he didn't have the keys I was mad and called the police Forty-five minutes later they finally let me out and as I drove away the worker flipped me the bird The police had not arrived yet, so I called them and they had a talk with them while I was gone
We completed the job at *** *** *** *** on May 14-thShe was very happy with the job except that she did not like the topsoilWe used the same topsoil that he had used in every job and we only buy the product from the same company., *** I had talk to Mis
*** that when we have a spare moment will go and put some more topsoil on the beds of her property As soon as we do that we will let you know Best Regards, *** ***
Consumer's update by telephone/Revdex.com staff/**
Consumer states the matter was resolved The company refunded her out of pocket expense she paid another landscaper Thanks Revdex.com for assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have used Precision for the last three years doe spring cleanup and mulch The have always been prompt and courteous I plan to use them next year
ATT: [redacted] *** Trade Assistant Answer to Complaint ID # [redacted] Precision Scape Eagle Rd Kirtland, OH The patio was installed as agreedThe customer was informed verbally that there was a potential problem with the patio drain which she acknowledged Our sales person made a mistake by failing to have the customer acknowledge the drain problem in writing on the orderSince we do not have written confirmation, we will do the right thing and repair the problem at no cost to the customer The customer has been called today to explain the situationA date will be scheduled next week (weather permitting} for us to repair the drain problem The other issue raised in the complaint was that the customer has not been reimbursed for her $out of pocket expenseWe have been waiting for customer to send us a copy of her receipt so we can
Response taken over the phone on 7/1/at 10:34AM by Revdex.com staff (**) [redacted] alleges he went over the job with the consumer at the time of completion and the consumer was very happy with the jobHad the consumer not been happy he would not have paid himMr [redacted] stated he was surprised because the consumer had not been in contact with him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI was NOT MORE THAN SATISFIED I spoke with [redacted] and told him that I was NOT happy with the top soil that was in fact FILL DIRT filled with rocks and stones and gravel and twigs Even his workman said that the soil was not quality I told him I would withhold the payment until it was corrected He asked me to pay the workman and that he would take care of the problem So I paid in GOOD FAITH [redacted] called and said he'd be out to take care of it But I have not seen him since he got paid He does NOT return my phone calls even though he said in his last message here that he would take care of it I did not ask for a Refund if he made good on his word I only asked for a refund if he refused to fix the problem so that I could hire someone else to do it I simple want this mess cleaned up I am disabled cannot afford to have this matter taken care of with another contractor I am merely asking [redacted] to be good to his word, have some integrity and complete my job I just want him to come over and see the problem and fix it He made an appointment with me for last week on Saturday, June at 10:in the morning and he never showed, and he didn't call I rearranged my day to accommodate his schedule and he didn't even have the courtesy to call me He is causing me undue stress that I don't need Please I need help getting this resolved Regards, [redacted]
We completed the job at [redacted] on May 14-thShe was very happy with the job except that she did not like the topsoilWe used the same topsoil that he had used in every job and we only buy the product from the same company., [redacted] I had talk to Mis [redacted] that when we have a spare moment will go and put some more topsoil on the beds of her property As soon as we do that we will let you know Best Regards, [redacted]
I think I already replaid to these complaimentsI just want you to know that these jobs are completed to the customers sadisfaction and all promissed that were going to call Revdex.comReasons for delays were weather conditions and car
repairs. Best regards from Precision Scape, *** ***
This message is to inform you that due to some difficulties were having with staffin, weather and machineries we got backed up with workAs we completed the project we will inform you dailyThis job was completed to the customers satisfaction and promised to call
Revdex.com. Best Regards *** *** Don't hesitate to call*** *** email at ***
Precision Scape power-thatched, fertilized, top dressed & strawed my lawn about months agoMy lawn came in beautifulWhen I called back to ask a question about seed..,they came back free of charge & re-seeded a couple small bare spots I hadGreat guys.., Great work!!!
I have used Precision for the last three years doe spring cleanup and mulch
The have always been prompt and courteous I plan to use them next year
I had Andi give me an estimate in March of for mulching the front and backyards; edging all of the beds; fixing my brick pavers walkway from front to the backyard(which the edging for the pavers was all coming up and needed to be reset and many pavers were out of place, too); an area in my front and side yard(where mounds of dirt were piled up from gutter drain tile work that I had completed last fall(this area needed the dirt hauled away, topsoil put down, grass seeded and then straw put down over the seeded area) and spring clean up of the whole yard Andi told me he would start work on a certain week in April and of course, it depended on the weather If it had been rainy, that would change the start time Luckily, the weather was good and they started on time I had called for the State of Ohio to mark the utilities and I called Andi to have him call and he called and the utilities were marked in case the edging would have cut into the utilities Andi's work crew completed the work in one day and it was a Saturday, tooAndi did a great job, the brick pavers walkway looked great and the front where the dirt mounds were, the seeded area grass came in perfectly, it took several weeks and I watered every day, twice a day for several weeks, too I watered the grass seeded area in the morning and evening, for several weeks I had previous landscapers try hydro-seeding and seeding, but no grass came up But Andi put topsoil and seeded and the grass came in thick and full after a few weeks Andi did a great job with the spring clean up of the yard, the mulching of the beds was very nice and gave the yard a nice look We were very pleased with the work and with Andi's workers, they did a great job! We would use Precision Scape/Andi again for any landscaping needs at our house in the future
Response taken over the phone on 7/1/at 10:34AM by Revdex.com staff (**)
*** *** alleges he went over the job with the consumer at the time of completion and the consumer was very happy with the jobHad the consumer not been happy he would not have paid himMr*** stated he was surprised because the consumer had not been in contact with him
The job is schedule to be completed tomorrow. We spoke with the home owner today and we also will let you know when is completed. Best regards from Precision Scape Inc, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** When I first called Mr*** from an add I had received, he came out the same day He came back again to collect the depositSince then calls have not been returned An appointment that was made for Saturday morning, June at 10:was not kept He did not show up and didn't return my calls He did not call to say why he didn't show up and has not returned calls since other landscapers have confirmed that the soil that was put down is NOT top soil, but it is FILL DIRT filled with weeds I have photos of what it looks like
I have invited him out to see the condition of the soil and he hasn't responded I have given Mr*** several options and he has not responded I leave messages on his voice mail daily to please call me to settle this
Option I want the fill dirt he installed removed and replaced with quality top soil that I paid forOption I want a refund of $to have it removed by another company plus the cost of top soil (I don't know the cost yet)
Mr*** is not reliable He does not keep his word I paid him the balance based on his promise to complete the job to my satisfaction I have stayed home waiting for him to show up or return my calls I am not able to take this to small claims court I am on Social Security and cannot afford to pay someone else to do this work My yard looks terrible because of him Please help me resolve this Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was NOT MORE THAN SATISFIED I spoke with *** *** and told him that I was NOT happy with the top soil that was in fact FILL DIRT filled with rocks and stones and gravel and twigs Even his workman said that the soil was not quality I told him I would withhold the payment until it was corrected He asked me to pay the workman and that he would take care of the problem So I paid in GOOD FAITH *** called and said he'd be out to take care of it But I have not seen him since he got paid He does NOT return my phone calls even though he said in his last message here that he would take care of it.
I did not ask for a Refund if he made good on his word I only asked for a refund if he refused to fix the problem so that I could hire someone else to do it I simple want this mess cleaned up I am disabled cannot afford to have this matter taken care of with another contractor I am merely asking *** *** to be good to his word, have some integrity and complete my job I just want him to come over and see the problem and fix it He made an appointment with me for last week on Saturday, June at 10:in the morning and he never showed, and he didn't call I rearranged my day to accommodate his schedule and he didn't even have the courtesy to call me He is causing me undue stress that I don't need
Please I need help getting this resolved.
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below*** *** did show up with his crew and did work for which we paid him another $800. However, we are far from satisfiedInstead of hauling away the cleared material at the back of the property it was simply dumped on the pathway leading to our leaf pile - something we now need to work on. The driveway was not edged at all (which we had discussed and *** said it was no problem) - my wife and I took care of that ourselves the weekend before last. We had to wait so long for the service to be completed that my wife had just finished edging, weeding and mulching one of the flowerbeds herself (on top of which they dumped more mulch and claimed to have done it all themselves). The flowerbeds do not look edged and one whole area of plants were not trimmed - instead the lower branches are simply buried in mulch. We had expressly detailed that all pavers and decorative stones in the beds were to be removed and replaced after mulching since over time they have sunk into the ground; this did not happen and they became even more buried in dirt and mulch. The beautiful newer (only installed a year ago) brick paths that we had are stained from the black mulch*** never returned to look at the work his crew did - but each time we had spoken to him prior to the work he stressed how "pleased we were going to be with his work." No way - it has created more work for us to clean up and will take some effort to undo some of the damage. The more we look at it the more we regret hiring PrecisionScape
Regards,
*** ***
From: *** *** ***Date: Mon, Jun 8, at 10:PMSubject: ID***To: *** ***Dear ***, We are responding to the complaint of ***
***Due to the weather condition and staffing problems few of our jobs were delayedI had called *** *** to schedule her job and she had not responded back as todayWe had schedule her job this upcoming week Best Regards, Edmira S***
I live in a residential section of South Euclid, Ohio and my neighbor used this company I did not use them myself but affected by them in a negative way My neighbor ( and friend) who lives across the street from me had them dig out a small tree They parked in the street on the wrong side of the street and in front of my driveway completely blocking me in There was plenty of parking available Why they parked in front of my driveway is beyond me When I asked them to move, I asked the guy to tell the driver that he can't block peoples driveways he was indignant with me Instead of moving the vehicle he sat in the vehicle and read some paperwork while I was waiting in my vehicle for him to move Some time went by and then told me he didn't have the keys I was mad and called the police Forty-five minutes later they finally let me out and as I drove away the worker flipped me the bird The police had not arrived yet, so I called them and they had a talk with them while I was gone
We completed the job at *** *** *** *** on May 14-thShe was very happy with the job except that she did not like the topsoilWe used the same topsoil that he had used in every job and we only buy the product from the same company., *** I had talk to Mis
*** that when we have a spare moment will go and put some more topsoil on the beds of her property As soon as we do that we will let you know Best Regards, *** ***
Consumer's update by telephone/Revdex.com staff/**
Consumer states the matter was resolved The company refunded her out of pocket expense she paid another landscaper Thanks Revdex.com for assistance