Greystar

We moved out of a Greystar apartment in 2020, none months later in 2021, they indicated that there was damage to the apartment. We had not asked for our $500 security deposit back because knew there was some minor damage. NINE months after moving out, they tell us they want another $790! We disputed their claim in 2021, and don't hear anything. TWO plus YEARS later, they send it to a collection agency! The amount of time this has taken to try to resolve has been RIDICULOUS! They are unhelpful and unresponsive. Beware!

I have not received in to my account any reimbursement from Greystar Corporation at this time; date today 3/4/time 11:PM

The above matter has been resolved finallyAfter I told them I reported them to Revdex.com, they finally had someone call meHowever, I would like my complaint to be on their record to hopefully help others that are thinking of renting with them, to be awareThank you [redacted] ***

Hello [redacted] , Please see below, I have broken down my responses for clarity based on your reply Floor Damage: The photos taken upon move out show areas on the floor that suffered irreparable water damage and gouging (beyond what would be expected as “wear and tear.” We hold the same standard for the condition of the home -including flooring- for each new move in, and if these damages had been present at the move out prior to your tenancy, would have been repaired at that pointThis is corroborated by your move in inspection form, which does not note any damage being present to the floor upon your move inI hope to also reiterate that [redacted] in no way profits from move out charges, the reimbursement requested of a resident is the amount due from the property to the vendor for the repairIn addition, replacements do not occur unless we are unable to repair the existing flooring Curtain Replacements: Like flooring, the condition of blinds is held to the same standard for all new move insThe photos taken clearly indicate extensive damage that was irreparable, resulting in full replacementAgain, no damage to the blinds was noted on your move in inspection form, and the apartment home would not have been delivered to you on your move in date with blinds in that conditionThe cost passed along to you was in the amount incurred to the community If you email me directly, I would be happy to respond with the photos of the damage Duplicate Utility Charges: Again, this is not a duplicate, but rather the last billing cycle of your tenancyBecause utilities are based on usage, they are billed in arrears Upon review of your move out statement, the only utility charges that still show as outstanding are for December of 2015, and January – of Your last payment for utilities was submitted on 1/5/16, and was for the usage period of November I am happy to provide a copy of your complete ledger should you like it for your records Thank you, CyanPDX Management

Mr [redacted] toured an available apartment at Boathouse on Saturday May 21st During the tour he was informed of our screening requirements and was informed of our application process of a thorough credit and criminal background check that cost $per applicantHe was instructed should he decide to apply for apartment #at Boathouse he can do so onlineMr [redacted] was also informed that upon his screening approval a holding fee in the amount of $was required to continue holding the apartment until his desired move in date of July 9thy, at which time the holding fee would be applied towards his move in security deposit He then left the office and began the application process later the same evening at an offsite locationWhile applying for the apartment Mr [redacted] acknowledged the attached statement indicating our consistent cancellation policyHe decided to proceed further and upon his application approval, based on the information he submitted in the application, he submitted his $holding fee on May 25th, On June 16th, Mr [redacted] submitted an email request to cancel his application as his moving needs had changed requesting his payment returnedDue to remaining consistent with Fair Housing guidelines his request was denied and the holding fee was forfeitedHe was informed of this decision on multiple occasions where he threaten negative reviewsWhile we understand his frustration in regards to his holding fee not being refunded, however this is a policy that we consistently follow due to our Fair Housing guidelines, as well as the conversations that we have with our prospects up front when they applyAdditionally, applicants see this information outlined clearly on the application process completed and signed agreeing to this policy

Complaint: [redacted] I am rejecting this response because: On July 22, Alicia O [redacted] , Manager of Advantage Solutions Receivables Greystar, assured me a refund, if due, would issued by [redacted] Alicia further stated that Greystar had closed my case and [redacted] would be responsible Paige S [redacted] now states that I am due a $refund and that her department is checking into the matter to determine if a check was cashedI can assure you that I have not received or cashed a refund check It is now almost days since I left the apartment after providing a day notice on May 1, I have not received my refund or any written communication, other than emails, stating that I do not owe Greystar or [redacted] any money and that they owe me $62.50.When I receive a refund check I will consider this matter closed Sincerely, [redacted]

Applicant [redacted] applied for an apartment sight unseen on 12/19/Upon the apartment becoming available to view, it was discovered that the apartment did not have floor to ceiling windows as she had been toldThe apartment did have high ceilings as described as this was a penthouse level unit and all units on this level have high ceilingsThe floor to ceiling windows were a deal-breaker for the transaction, and since it was a mis-communication of the correct information on the part of the office staff, it was agreed that her application fee, administrative fee, and security deposit (holding fee) would be refunded to herThe application fee is non-refundable in most cases and typically, after 48-hours the administrative fee becomes non-refundable as wellThis is why only the $was refunded initially by the assistant manager who was following policy of how things are typically handled with regards to refunded application moniesThe additional $was processed by our accounting team once [redacted] reached out and was sent to the address on fileOnce it was discovered that the additional refund had not reached her; the refund was re-processed, address was double checked, and refund was sent out again Kind Regards, Amber *R [redacted] | Community Manager Viktoria | Second Ave | Seattle, Wa o | f | [redacted] @greystar.com

Monday, March 29'", 2016Hello Ms***,We appreciate you bringing your concerns to our attention and the opportunity to respond to each and provideclarification on your move out charges.Upon move out, our maintenance team conducts a thorough move out inspection to document any damagesbeyond normal
wear and tear that did not exist prior to move inThese damages are then always compared to themove in inspection form that is completed by the resident at the time of move in, to ensure we are not chargingfor any pre-existing damageBecause we always want to ensure that the apartment home is in pristine conditionfor the next resident, this process is thorough and any damages that are charged to us as a result are passed along.As a gesture of good faith and taking into consideration your long tenancy at *** PDX, we have reversed the fullpainting charged that was assessed.In regards to the flooring and blind replacements, the photos that were taken at move out by our maintenanceclearly show extensive damages that were unable to be repaired, resulting in replacementThese photos indicateareas of irreparable water damage to the wood flooring, as well as gouges, which would not have been presentupon your move inThis is corroborated by your move In Inspection form, thus the cost of the partial flooringreplacement was passed along to youBlinds are also only replaced if maintenance is unable to repair the damagepresent, which was the case hereThe cost to the property for blinds is $each -the cost that was passed alongto youWe in no way up charge either of these items to create a profit, just pass along the cost at move outAsrequested, we forwarded the photo taken at move out and would be happy to do so again for your records.Finally, to address your concern regarding the second set of utility allocations, this is not a duplicate, but rather thelast billing cycle of your tenancyBecause utilities are based on usage, they are billed in arrearsUpon review ofyour move out statement, the billing cycles that appear are for November of 2015, December of 2015, and January1-of 2016.The total amount now due on the account, with the reversed painting charge, is $946.79.Thank you,Cyan/PDX Management***

Mr***,
Please contact my office as soon as possible to discuss how you would like to resolve your situation with your over payment to our office. If I do not hear back from you we will be forced to return your check to you and continue to report your account that is in our office
to the rent bureau and continue to collect interest. We are unable to post the payment you sent us, as it has future rent included in it. We can only accept payments up to the current month due to the fact that if the unit re rents, we cannot accept rent twice. As I stated previously, please contact me as soon as possible to get this resolved
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Forward check to address ** *** *** *** ***
Sincerely,
*** ***

Upon taking over management of* *** we have continued with a RUBS billing method for the water, sewerand trash since each apartment is not metered for individual usage. Themethod is outlined below. How Charges are calculated: All charges from theutility bill deemed allocable
are added together.Charges are pro-rated tomatch the NWP bill days(Total of each bill is divided by the number ofbill days on the Local Utility District (LUD) bill and multiplied by thenumber days NWP is billing the residents for the bill period.)A 20% Common AreaDeduction will be subtracted from the prorated amountThis becomes theNet Amount Available to AllocateThe number ratio numberof Occupants for each unit is multiplied by the number of days the unitwas occupied during the bill period and totaledThe net amount availableto allocate is divided by the sum of the Occupants to derive a dailyoccupant rate.The daily occupant rateis multiplied by the number of occupant’s ratio and then by the number ofdays the unit is billable Current Occupant Ratio: - = 1- = 1.6- = 1.9- = 2.2 The average water, sewer, trash bill was $59.45. Thiscomparable to other communities using a RUBS method for these billings. Unfortunately we do not have any information on how the previous company wasarriving at their billing amounts. We are only charging for the actualusage

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I am
responding to the business inquiry. I lived in *** *** *** in Salem, OregonThough my bigger complaint is with *** and *** at Greystar in Washington who were in charge of my account.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have received a letter about a complaint you received from *** *** about Walden Pond Apartments ID: #*** I want to inform you that Mrs*** is not a co-signer, like she states on
her complaintShe is actually one of four people on a residential lease, which creates joint and several liability among them Mrs*** along with the other three roommates, do have a credit in their account of $We apologize for the inconvenience, but due to our company policy, we are not able to cut a check out for her for the amount of $We have already spoken to Mrs*** to let her know that the credit will stay in her account and will be used towards their next month’s rentThis is the same policy that we follow with all of our residentsPlease feel free to contact us if you have any additional questions or need any additional information Sincerely, Irma R*** Property Manager Walden Pond Apartments

October 22,
To Whom It May Concern:
My name is Nikki H***, Community Director of The Onyx Apartments and direct supervisorof our leasing manager, Cristy R***
It has been brought to my attention, via Revdex.com Compliant ID: *** (***) that as ofOctober 19th *** had yet to
receive her deposit refund of $from our corporateofficeI have been able to confirm that check #*** in the amount of $was mailed outfrom Folsom California on 10/It was mailed to the address she had provided to us and inthe Revdex.com compliant (reference above.) I believe that as of the date I received the compliant,October 22, Ms*** should have received it by nowI have reached out to her viaemail to communicate and confirm the same
Thank you so kindly,
Nikki H***Community Director***

To Whom It May Concern,Thank you for the opportunity to reply to the recent complaint regarding move out charges and bill IngquestionsGrevstar/*** is a reputable company that works hard to communicate transparency of allmatters regarding our customer contracts and resident leases alike.Upon move
out, we never received a forwarding address from the previous residentIt is standardprocedure to use their last known address which is typicolly the apartment home they just moved out ofin the hope that they have submitted a forwarding oddress with the postal officeBoth the statement ofdeposit and the security deposit refund check were returned to the resident In a timely manner,however, they were not forwarded through *** as no forwarding address was on file, Once we wereaware of the issues with the security deposit refund we placed a stop payment on the deposit check,and resent a new refund check via FedE~ on May 4, 2015.In addition, on our notice to vacate form it informs the resident that they are responsible for deletingtheir reoccurring payment as we do not have access to individual residents' portalsBecause thereoccurring payment was not deleted, our system automatically pulled another month's rentThis wasrectified and the resident was walked through the process of deleting the reoccurring payments, and theamount was refunded with the security deposit.At this time, we consider the above matter closed and resolved.Thank you,
*** ***Senior Community Manager

To Whom it may concern,
During our first conversation with Ms***, it was explained to us that she had a month lease, and not a month lease. When this was explained to us, we contacted the property and obtained a copy of the lease agreement. When we obtained the lease
agreement, we verified that the lease was months and not 7. We are now in the process of getting the account revised in order to be in compliance with the lease agreement
Thank you,
Alicia O*** | Manager, Advantage Solutions Receivables
Greystar | PO Box ***
Lynnwood, WA
o *** * ***@greystar.com | greystar.com

Complaint: [redacted]I am rejecting this response because: This shows [redacted] pattern of unethical behavior. The fact that they are so flippant in their demands for more money is frustrating. According to this pattern of behavior, as long as 30 [redacted]s have not passed, they could continue to bill me for charges "accidentally left off" previous bills, and there is nothing I can do (since they threaten to take legal action and report my credit score). While I think this is a good strategy for making more money, I don't think this is an honest business practice.  I don't think the demand for more money was made in good-faith.  Sincerely,[redacted]

Thank you for your residency at [redacted] at [redacted] for bringing this matterto our attention. Our records show your refund was originally processed on August 13, 2015,however was returned due to an incorrect address. The address was updated after your visit tothe Leasing Office on...

January 5, 2016 and the check was reissued on January 14, 2016. Bankrecords show the check was cashed on January 26, 2016.Should you need anything further or have any additional questions, please do not hesitate tocontact us at 503-546-5300.Sincerely,Brenna A[redacted]Regional Property Manager