Greystar

I have not received in to my account any reimbursement from Greystar Corporation at this time; date today 3/4/2016 time 11:44 PM

As Ms. [redacted] states in her response to complaint: [redacted], a revision to her original depositaccounting was completed after it was determined that an amount of $62.50 was owed to Ms. [redacted].No money reflects as owing. As Ms. [redacted] has clearly not received the refund from GreystarManagement Services/[redacted] the accounting team is researching the check todetermine whether or not it has been cashed. If the check is found to be outstanding, the check will bevoided and re-issued to Ms. [redacted].With Regard,
Paige S[redacted]

I am responding to the above complaint on behalf of Greystar Management Services LP. Ourteam charged the appropriate fees as determined by invoices for work performed for thecleaning and painting of the vacated unit. As the problems did not exist upon move-in theresident(s) were held responsible as...

per their signed lease. The utility fee proration of $49.45 iscorrect based on the proration formula of: $32.25/30 days= $1 .075; $1 .075 x 46 days of the billperiod = $49.45.As the above disputed charges are true and legal as per the complainant's lease, we wi ll notrefund the requested amount of $106.71. Should you require further information please feelfree to reach me.Sincerely,
John C[redacted]Regional Property Manager[redacted]Portland, OR 97201[redacted]@greystar. com

Ms. [redacted] lived at Silverdale Ridge in 2 different apts.   The first one from 9/17/11 to 6/30/13.  When she moved from that apartment she was charged $75.00 for carpet cleaning along with other items.  When she moved in she was told, verbally and in writing, that the total...

monthly charges would include an assigned parking space.  Effective 6/1/12, she requested and was granted permission to exclude the parking space and charge each month, although it was agreed upon in her rental contract.  The second apartment was from 7/1/13-3/31/15 and she was charged $60.00.  The notice to vacate and the contract that she signed, (all three of them) state that carpet cleaning by a professional vendor is required and will be deducted from the security deposit.  Even if Ms. [redacted] vacated on 3/30, she had a contract thru 3/31/15 that she agreed to pay rent for.  No refund for the rent is due to her.  And I feel it's necessary to question why she would wish to transfer to another apartment and stay for an accumulated 3 1/2 years in the same community that she is now claiming to be unhappy with.  Please dismiss this complaint as fraudulent and slanderous for unknown reasons.

Complaint: [redacted]I am rejecting this response because:
 
I stated very clearly my position on each of these items and I am honest, and truthful. If there was damage done by me, I would take full responsibility and pay. Something went wrong with your record keeping, in fact you inherited no records from previous owners who did not repair the so called "floor damages" and just sealed and painted over it, for example.
I have the set of photos that you took post moving out; and I have some photos I took right before moving out. Both sets, can be provided to an industry governing agency or the general public for assessment. 
 
 
Sincerely,[redacted]

To Whom It May Concern:Our property was and continues to follow standard procedure- all prospects are subject to screeningonce an application has been turned in. A $300 Administrative Fee is required to be paid up front withthe Application Fee of $40 in order to reserve/hold an apartment home. The...

administrative fee isconsidered refundable ONLY in the case of a denied application.The applicant in question submitted her application on July 17th. Screening results were returned to theleasing office on 20th with a fraud alert. Our team spoke with the applicant regarding the result, andthen made additional efforts to see if there was an error in the report. A final decision was made on the24th of July. The application was considered denied. After notifying the applicant of this decision, theDeposit Accounting was completed and sent to corporate same day.A refund check in the amount of $300 was cut and sent on August 2"d to the Kent address on file.Document attached as evidence. In any case, we do apologize for any miscommunication that may haveensued during this situation. If the applicant has since had an address change, we would like to re-cutthe refund check and have it sent priority to the applicant's new address.We would like to move forward in resolving this matter as quickly as possible. Sincerely,Damara F[redacted]Community Manager

To Whom It May Concern:Mr. [redacted] moved out of our apartment homes owing money for damages and cleaning.There was a clerical error and a letter was sent to Mr. [redacted] stating he would receive arefund. As soon as the error was caught a new statement was sent immediately and aphone call to Mr. [redacted] was made...

giving him the name and number of the representativein charge of his account so they could explain any questions he may have regarding thisissue.Sincerely,
[redacted]Community Manager[redacted]

Thank you for your email.  Please let us know the name of the community that you resided at for further assistance.  We will be happy to help resolve any issues.

Mr [redacted] toured an available apartment at Boathouse on Saturday May 21st 2016. During the tour he was informed of our screening requirements and was informed of our application process of a thorough credit and criminal background check that cost $42 per applicant. He was instructed should he...

decide to apply for apartment #215 at Boathouse he can do so online. Mr [redacted] was also informed that upon his screening approval a holding fee in the amount of $300 was required to continue holding the apartment until his desired move in date of July 9thy, 2016 at which time the holding fee would be applied towards his move in security deposit.  He then left the office and began the application process later the same evening at an offsite location. While applying for the apartment Mr [redacted] acknowledged the attached statement indicating our consistent cancellation policy. He decided to proceed further and upon his application approval, based on the information he submitted in the application, he submitted his $300 holding fee on May 25th, 2016.
 
On June 16th, Mr [redacted] submitted an email request to cancel his application as his moving needs had changed requesting his payment returned. Due to remaining consistent with Fair Housing guidelines his request was denied and the holding fee was forfeited. He was informed of this decision on multiple occasions where he threaten negative reviews. While we understand his frustration in regards to his holding fee not being refunded, however this is a policy that we consistently follow due to our Fair Housing guidelines, as well as the conversations that we have with our prospects up front when they apply. Additionally, applicants  see this information outlined clearly on the application process completed and signed agreeing to this policy.

Hello [redacted],
Please see below, I have broken down my responses for clarity based on your reply.
Floor Damage: The photos taken upon move out show areas on the floor that suffered irreparable water damage and gouging (beyond what would be expected as “normal wear and tear.” We hold the same standard for the condition of the home -including flooring- for each new move in, and if these damages had been present at the move out prior to your tenancy, would have been repaired at that point. This is corroborated by your move in inspection form, which does not note any damage being present to the floor upon your move in. I hope to also reiterate that [redacted] in no way profits from move out charges, the reimbursement requested of a resident is the amount due from the property to the vendor for the repair. In addition, replacements do not occur unless we are unable to repair the existing flooring.
Curtain Replacements: Like flooring, the condition of blinds is held to the same standard for all new move ins. The photos taken clearly indicate extensive damage that was irreparable, resulting in full replacement. Again, no damage to the blinds was noted on your move in inspection form, and the apartment home would not have been delivered to you on your move in date with blinds in that condition. The cost passed along to you was in the amount incurred to the community.  If you email me directly, I would be happy to respond with the photos of the damage.
Duplicate Utility Charges: Again, this is not a duplicate, but rather the last billing cycle of your tenancy. Because utilities are based on usage, they are billed in arrears.  Upon review of your move out statement, the only utility charges that still show as outstanding are for December of 2015, and January 1 – 14 of 2016. Your last payment for utilities was submitted on 1/5/16, and was for the usage period of November 2015. I am happy to provide a copy of your complete ledger should you like it for your records.
 
Thank you,
CyanPDX Management

Dear Ms. [redacted],We apologize there was some confusion on your move out statement. When we walked your apartment we found multiple pet stains on the carpet and pad. We pulled the carpet back and took some photos that we would be happy to share with you and we can provide the invoice...

from the carpet company if you need it.I'm un aware of the conversation that took place regarding cleaning your carpets. Our lease agreement states you are liable for any damages caused by your pet to include carpet replacement.Please let me know if you would like any of the above mentioned documentation.
Sincerely,
 
Jamie T[redacted]

Complaint: [redacted]I am rejecting this response because:1. "Floor Damage":
I did notice the discoloration, gouges on the floor UPON moving in. They were there when I moved in. As I am not a licensed building inspector, rather just a tenant, I assumed them to be acceptable to the management company at the time; as they applied a sealer over the gouges and worn areas. I was not expecting a brand new floor therefore checked off all items on the move in form. My only furniture consist of two items: a 2 feet x 3 feet table and a padded fabric floor chair (without legs); both of which were always located near the windows, no where near the gouges. There was nothing for me to drag around to cause damages. It was a wide open floor with nearly nothing on it. A month ago when I told the office manager Janiell that those were there upon moving in, she responded that they have NO record of pre-existing conditions as the ownership and management of the apartment have changed. This floor improvement should not have been done at my expense.
2. "Curtain Replacements"
I was shown the pictures of the curtains after I moved out. I would like someone to explain to me what could have caused these marks other than poor storage in building maintenance rooms. The marks on both curtains are identical which would be very difficult (repeating patterns) for any resident to create on hanging curtains.  Maintenance should be held accountable for the condition of these curtains. 
3. Duplicate Utility Changes
I already paid December's utility charges after seeing the amount in the apartment's electronic billing system. Therefore, one of the three sets of the allocations is duplicate. I will need more time to dig into my bank's transaction records to verify.Sincerely,[redacted]

The check has been issued and mailed. Please see the attachment.

Complaint: [redacted]I am rejecting this response because:When I was contacted in writing by Greystar the issue involved my alleged failure to give a 30 day notice prior to moving; which I had given. The 30 day notice was on file at the local office of [redacted] apartments and allegedly had not been sent to Greystar. The person at Greystar I contacted when I received the letter, Jim, yelled  at me quoting my contract and asking me repeatedly if I had a copy of my contract which I did. He did not offer to listen to me until we had argued for at least ten minutes and then he said he would have to contact someone regarding the lease. When I called the local [redacted] manager she refused to speak with me on the matter. I contacted [redacted] the following day and spoke with a woman by the name of Heather who acknowledged that she knew me and went into my files. She said the 30 day notice was on file. Heather further stated that Greystar would need to contact her or the manager and request the notice. She stated that she could not call Greystar on my behalf or send the notice even though the notice was on file and the local office knew I had a three month lease.  (Jim had stated he would get back to me on the matter and never did so.)After filing a report with you, Revdex.com,  a woman named Alicia O[redacted] contacted me stating the matter had been resolved and that indeed I had a 30 day notice in accordance with my 3 month lease. She further stated however, that they would need to do an accounting prior to sending me a notice of resolution because I might owe something. I advised her that I did owe for the utilities.Utilities apparently at that time, were billed quarterly. I was told by a Brittany and Nathan  that the utilities would be deducted from the deposit I made when I moved in to [redacted]. I had repeatedly asked for a utility bill from [redacted] and was told not to worry because it would be calculated at the end of my 3 month lease and deducted from the deposit.  Greystar, when they billed me for failure to give a 30 day notice, stated in writing that I owed $237. 50 in utilities that would be deducted from my $300 deposit. No other charges were in the bill.While Alicia O[redacted] indicates that they have resolved the issue I have not received anything in writing and feel that their response was vague. Given my experience with Greystar I feel uncomfortable with their response and the fact that I have not received a refund or a letter confirming that this matter is resolved. In fact, I am owed a refund of $62.50 by Greystar. Greystar has been inconsistent with their communications in this matter and the facts regarding the inappropriate billing.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The business is again saying that they have re-sent the refund, (as they have twice before) but I have not received anything from them. I have a secured mailbox and have no problem receiving mail from anyone else. Can they send the check via certified mail so that it has a tracking number I can follow?
Sincerely,
[redacted]

Applicant [redacted] applied for an apartment sight unseen on 12/19/2016. Upon the apartment becoming available to view, it was discovered that the apartment did not have floor to ceiling windows as she had been told. The apartment did have high ceilings as described as this was a penthouse level...

unit and all units on this level have high ceilings. The floor to ceiling windows were a deal-breaker for the transaction, and since it was a mis-communication of the correct information on the part of the office staff, it was agreed that her application fee, administrative fee, and security deposit (holding fee) would be refunded to her. The application fee is non-refundable in most cases and typically, after 48-hours the administrative fee becomes non-refundable as well. This is why only the $300 was refunded initially by the assistant manager who was following policy of how things are typically handled with regards to refunded application monies. The additional $345 was processed by our accounting team once [redacted] reached out and was sent to the address on file. Once it was discovered that the additional refund had not reached her; the refund was re-processed, address was double checked, and refund was sent out again.     Kind Regards,   Amber *. R[redacted] | Community Manager Viktoria | 1915 Second Ave | Seattle, Wa 98101 o 206.728.1915 | f 425.228.3316 | [redacted]@greystar.com

Complaint: [redacted]I am rejecting this response because:
On July 22, 2015 Alicia O[redacted], Manager of Advantage Solutions Receivables Greystar, assured me a refund, if due, would issued by [redacted]. Alicia further stated that Greystar had closed my case and [redacted] would be responsible.
Paige S[redacted] now states that I am due a $62.50 refund and that her department is checking into the matter to determine if a check was cashed. I can assure you that I have not received or cashed a refund check.
It is now almost 90 days since I left the apartment after providing a 30 day notice on May 1, 2015.  I have not received my refund or any written communication, other than emails, stating that I do not owe Greystar or [redacted] any money  and that they owe me $62.50.When I receive a refund check I will consider this matter closed. 
Sincerely,[redacted]

The above matter has been resolved finally. After I told them I reported them to Revdex.com, they finally had someone call me. However, I would like my complaint to be on their record to hopefully help others that are thinking of renting with them, to be aware. Thank you. [redacted]

This is in response to a recent complaint filed, ID [redacted].
 
The initial move out refund was issued on July 15, 2016, in the amount of $988.41, check number [redacted].  A corrected forwarding address that was provided by the resident on August 11, 2016, and the a stop payment was placed on...

the original check.  The replacement check was mailed out on Monday, August 15, 2016 and this was communicated to [redacted].
 
Thank you!
 
Trisha B[redacted] | Regional Property Manager
Greystar | 1500 SW First Avenue | Suite 1020, Portland, OR 97201
o 503.459.5937 | [redacted]greystar.com | greystar.com