Greystone Management Solutions

Revdex.com:At this time, I have not been contacted by Greystone Management Solutions regarding complaint ID [redacted] .Sincerely, [redacted]

[redacted] *** was a new applicantHis application was not processed straight away as NYCHA does not accept new applications until the renewal period is over, which typically ends June *** [redacted] application was processed and a permit was mailed to him on June ***.A member of our customer service team reached out to [redacted] and informed him that NYCHA has accepted his request and will issue him a refund for the full amount he submitted Thank you,

We appreciate [redacted] 's frustration and are continuing to follow up in that development with enforcement efforts

We have attempted to contact the customer by phone to follow up with this complaintWe understand that unauthorized parking is an issue and have increased our enforcement efforts at this lotPlease note that the facility’s property manager has the authority to call the towing company and have the vehicle removed during business hoursThe customer should continue to leave a message on the unauthorized vehicle line if there is a car parked in her space after business hours and Greystone will attempt to have the vehicle towed as quickly as possible.Sincerely,Greystone Parking Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:[Your Answer Here]Thank you, for your timely response however my issue has not been resolved Cars are still parked illegally in front of my spot As I have expressed to the company when they have contacted me, their employee is allowing them to parkTwo of the people who are constantly parking in front of the cars has told both the guy who comes to check the parking lot that they are not walking from [redacted] when their building is right hereThe contract states that you have to be parked in your assigned spot and not blocking any oneI would like the company to honor the contract and not be subjective when it come to who and when they will ticket and tow In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have attempted to contact the customer by phone to follow up with this complaintWe understand that unauthorized parking is an issue and have increased our enforcement efforts at this lotPlease note that the facility’s property manager has the authority to call the towing company and have the vehicle removed during business hoursThe customer should continue to leave a message on the unauthorized vehicle line if there is a car parked in her space after business hours and Greystone will attempt to have the vehicle towed as quickly as possible.Sincerely, Greystone Parking Services

A request for a refund for *** *** was submitted to the New York City Housing Authority on July *** The request was received and is currently being processed by the AuthorityIt was relayed to *** *** that such refunds take time but we can assure his the refund is in processing and he should receive it shortly. Thank you

I had been waiting for a week to get the link they claim you get to start making payment haven't got it yet, I spoke to the young who answer the phone she told me, I will get a link that day through emailI waited all day no payment link cameI called the next day I spoke to the same person to be put on hold for minutes to figure she hanged up the phone on meI waited two day to pass then call the third day dialed like five times to get someone to answer, it was the same person I spoke three days prior she told me hold on, right after that she hanged up the phone I called back four time right after no answer all I was asking was simple questionShe blatantly hangs up the phone on customersYou got keep calling several times and hope someone will answer Very bad customer service you don't treat people that waySomeone please address this issue and fix itThank you

At this time, I have been contacted directly by Greystone Management Solutions regarding complaint ID ***, however my complaint has NOT been resolved because: There are still cars parked in front of my car as we speakGreystone has contacted me, however they only went over policies and procedures in which I am following and they are notThe same cars has been blocking my spot for days now and no one has ticketed them or towed the carsthe last time I sent an e-mail I sent you pictures of the carsAt this point I do not know what to do because the people that are continuously parking illegally are becoming annoyed with me and I don't want my car further vandalized for my constant calls to Greystone and the management office about the issue
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Greystone Management Solutions regarding complaint ID ***
Sincerely,
*** ***

We spoke to the customer who informed us she received her permit and needs no assistance at this timeThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have responded via email directly to [redacted] and sent extra field staff to her development to observe the unauthorized vehicle activity and order any necessary towing of vehicles.
Thank you.

Please do not trust these people.
[redacted] them and see all the news stories of their incompetence. They were somehow contracted by [redacted] to oversee the parking lots yet somehow fail at their only responsibility.
The application process will take months. They take 3 weeks to respond to emails. There is zero accountability on their end. They blame [redacted], [redacted] blames Greystone. For this great service, you get the privilege of paying 5x what the parking fee was prior to their involvement. You, as the little guy, get screwed. In 2015, they must operate via stone age technology. Every step of the process is backwards and inefficient.
My advice to you if you unfortunately have to deal with them. Expect month long waits for anything, communicate via email so you have a record of everything and pay with a credit card so you at least have some recourse when they FAIL to provide a service you paid them for.

I have lived in [redacted] apts for 3 years, today after working all night I came home to no place to park. The it manager closed half the parking lot on Saturday when all the transients she allows to crash here filled the lot, again. 78 units figure out who lives here **. Moved my car 4 times before I could get to sleep, why do I pay rent if I can't park. SPENT THE DAY AT A MOTEL! because I could not go home. sincerely , [redacted] apt# [redacted]

Revdex.com:
I received my original application back with the stamp stating it was received on May *, 2014 and REJECTED on June **, 2014, with a postmark for June **, 2014. I then reprinted and sent out a completed application package including the auto registration, and US...

Postal Money Order for $60 via Certified Mail which I paid $6.49 for with a signature return card attached on June **, 2014. The tracking information states it was sent out for delivery on June **, 2014 and had no more information to follow afterwards. 
I am still waiting for my permit, I still haven't received the signature card, and I am now currently out of $66.49 until I figure out whom has this envelope in their possession.
 
At this time, I have not been contacted by Greystone Management Solutions regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Greystone Management Solutions regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]Thank you, for your timely response however my issue has not been resolved.  Cars are still parked illegally in front of my spot.  As I have expressed to the company when they have contacted me, their employee is allowing them to park. Two of the people who are constantly parking in front of the cars has told both the guy who comes to check the parking lot that they are not walking from [redacted] when their building is right here. The contract states that you have to be parked in your assigned spot and not blocking any one. I would like the company to honor the contract and not be subjective when it come to who and when they will ticket and tow.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have contacted the customer and explained the waitlist
process.  Customers who apply to be added
to the waiting list are called off in the order in which they apply, with
residents getting precedence over non – residents .  Greystone is unable to provide a time frame for
when a...

customer may be called of the waiting list and offered a space. However [redacted] is near the top of the waiting list and we expect to have a vacant space
to offer her shortly. We have relayed this information to her. Sincerely,Greystone parking Services