Greystone Property Management Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear If this was my first issue with my air I would completely understand but this same problem has happened or more times already and I've asked for a new unit before! I am really trying to be reasonable with you guys but it's as if you don't want to take responsibility for your poor serviceThe office never has freon so we have to wait on that then we have to wait on the part then we have to wait for the unit! If this was the first time I would understand but I've had problems with my air since I've been here! Not to mention even after I got the new unit it froze from not being installed properly so that was another night of no air but no big deal! But this air problem has been consistent not just a one time thing! Regards, [redacted]

Please see attached letter.GREYSTONE PROPERTY MANAGEMENT CORPORATION CRAIG ST SUITE INDIANAPOLIS, IN PHONE: FAX: September 30, To Whom It May Concern: This is in response to case ID [redacted] that was filed by Ms [redacted] with the Revdex.com on September in regards to [redacted] Apartments Ms [redacted] submitted a work order to the office on September 12, claiming that her A/C was not coolingAfter one of our maintenance employees trained in HVAC visited the apartment, it was determined that a new A/C unit would need to be orderedThis new A/C was installed and confirmed to be working properly on September 16, Please feel free to contact me at Bertha.J [redacted] @greyco.com if you have any additional questions or if I can be of any further assistance to you Sincerely, Bertha J [redacted] Regional Property Manager Greystone Property Management Corporation

This is a response to the claim made by [redacted] regarding maintenance issues and refund for over paymentThe following items were completed on: · 9/5/- kitchen leak fixed 9/21/- new stove installed · 9/23/- The toilet was inspected and appeared to be working fine 9/24/- The main drain of the building was cleared by [redacted] · 9/23-9/24/-The ceiling crack was repaired and painted by [redacted] Co Ms [redacted] was charged a new deposit plus rent for the new apartment rented at [redacted] , Indianapolis, IN prior to moving from her old residence located at [redacted] DrIndianapolis, IN Her refund check was cut and mailed on September 8, however, Ms [redacted] stated she did not receive her refund so our accounting department did a stop payment and re-issued the check on 9/25/for the resident to pick up the check at the rental officeA copy of the work order for Ms [redacted] apartment is included along with copies of our check registry's showing the checks being cutShould you have any questions please feel free to contact my office Best Regards, Melissa [redacted] Regional Property Manager Greystone Property Management Corporation m [redacted] @greystonepmc.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.they will not be satisfactory because you guys do not want to take responsibility for your partI have a new unit and my AC still keeps going out no air since I got home this FridaySomething has to be done about this! You guys have never even completed my work order since I've moved in and I've complained about that now you want me to be financially responsible for having to leave my apartment that I just paid rent for for a week and be ok with thatThat will never be acceptable! Regards, [redacted]

Upon receiving your letter dated... 8/26/2014 we inspected Mr. [redacted] ’s apartment on August 27, 2014 to determine if the a/c was or was not working. During that inspection Mr. [redacted] told our maintenance technician that his a/c was working properly. The maintenance technician stated to Mr. [redacted] that upon inspecting the apartment he would get better air flow if he moves the mattresses that were on the floor to another area and off the floor vents. The maintenance technician left a copy of the service request with Mr. [redacted] . A copy of the work order is included w/o # [redacted] . There were no other work orders in our system for Mr. [redacted] for any prior a/c issues. Should you have any questions please feel free to contact my office. Best Regards, [redacted] Regional Property Manager Greystone Property Management Corporation [redacted] @GreystonePMC.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They didn't send out notices even neighbors told me there were no notices sent out that all they did was just post these by the mailbox and I was unaware of where my mailbox was for at least a month. They are lying about having several notices around the property they told me they sent 7 notices to my home but I didn't receive not one of them which is odd . Who would lie about receiving a notice and who would want to lie knowing they would be towed and would have to pay the expenses to get out 40 others had the same issue. I don't see what's so hard in giving me money back or putting it towards my rent even after parking permits are issued there is still no where to park . I am a tenant and still have no where to park . They need to have more tenant parking im not paying for car ports or garages it should already be included in the rent for the amount we pay here Regards, [redacted]

Our Management team met with Mr [redacted] on Tuesday, July as scheduled to review the detail of his concerns with his home and the communityThe following items were addressed with the Manager during this meeting: • Living Room Light not working • Toilet running • Drywall repair due to installation of new HVAC These items with the exception of the drywall repair were completed on Thursday, July 27thThe drywall repair will be completed on August 3, The remaining items in Mr***’s response were not mentioned in the meeting with the management team on the 25th, nor were they mentioned on the 27th while maintenance was working in his home Our maintenance team will address these additional items while completing the drywall repairs in the apartment on August 3rd [redacted] Apartments like all other Greystone properties are expected to conduct weekly lighting checks and vehicle inspections regularlyThis team is coordinating an action plan to identify and address any lighting issues on the property and we have requested the towing company for the property to do regular patrols for vehicles that are parked in violation of the parking guidelines in our lease agreement

RE: Revdex.com- Response Property Name: [redacted] Case ID# [redacted] At the request of the residents of [redacted] Apartments and to address the numerous parking complaints in our leasing office, the parking permit requirements were put into place on May 26, Several notices were provided to the residents in this time frame to allow ample opportunity to obtain and display a parking permit in their vehicles In addition, there are multiple signs throughout the property identifying the parking policy and that vehicles parked without a permit will be towed at the owners expense Visitor parking is identified throughout the property as well, and we also offer additional parking options such as garages and carports that can be assigned at the residents request for a monthly feeWritten notice of the parking policy was given to the resident and posted throughout the community The purpose of this parking program is to ensure all residents have equal parking options Parking on the property is difficult for residents when non-residents or guests are parking their vehicles in spaces close to the buildings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appearIf this was my first issue with my air I would completely understand but this same problem has happened or more times already and I've asked for a new unit before! I am really trying to be reasonable with you guys but it's as if you don't want to take responsibility for your poor serviceThe office never has freon so we have to wait on that then we have to wait on the part then we have to wait for the unit! If this was the first time I would understand but I've had problems with my air since I've been here! Not to mention even after I got the new unit it froze from not being installed properly so that was another night of no air but no big deal! But this air problem has been consistent not just a one time thing! Regards, [redacted]

From: Amber L*** Sent: Wednesday, November 2, 10:AM To: info Subject: Complaint ID: *** Good Morning- This is in reference to Complaint ID: ***My organization has responded to this consumer several times and she has not found any of our responses to be satisfactoryWith that being said, we were curious to find out how many times we would need to go back and forth before your organization steps in and decides what is appropriate I appreciate your help, Amber L*** | Director of Marketing and Training Greystone Property Management Corporation | www.greyco.com

*** Apartments and Greystone Property Management Corporation continually strives to provide the best customer care to all residents. We are working diligently to resolve this request. Our attempts to resolve this work order resulted in the necessity of trying multiple
alternatives to correct, including installing a portable ac unit over the weekend to help alleviate the temperature in the resident’s home . We currently anticipate full resolution of this concern by installing a new air conditioner on Tuesday, July 25th. We are committed to providing the best customer service to our residents and anticipate full satisfaction of this request, in addition, our management team has coordinated an appointment on Tuesday, July 25th with the resident to discuss any remaining issues to satisfy this request

I apologize again for not notifying your sooner. We mailed a check for $o *** *** on 09/24/2014. It was check number
***

Please see attachment.From: infoTo: *** ***Subject: Fw: Complaint ID: ***Date: Wednesday, November 02, 12:35:PMFrom: Amber L*** Sent: Wednesday, November 2, 10:AMTo: infoSubject: Complaint ID: *** Good Morning- This is in reference to Complaint ID:
***My organization has responded to this consumer severaltimes and she has not found any of our responses to be satisfactoryWith that being said, we werecurious to find out how many times we would need to go back and forth before your organization steps inand decides what is appropriate. I appreciate your help, Amber L*** | Director of Marketing and TrainingGreystone Property Management Corporation | www.greyco.comHome - Greystonewww.greyco.comGreystone is the industry leader in real estate lending, investment, and advisory servicesCraig Street, Suite 240, Indianapolis, IN 46250amber.l***@greyco.com | o: 317.570.3412 * * * * * * * * * * *NOTICE: This e-mail and any attachments contain confidential information that may be legallyprivilegedIf you are not the intended recipient, you must not review, retransmit, print, copy,use or disseminate itPlease immediately notify us by return e-mail and delete itIf this e-mailcontains a forwarded e-mail or is a reply to a prior email, the contents may not have beenproduced by the sender and therefore we are not responsible for its contents.This notice is automatically appended to each e-mailIt is the recipient's responsibility to takemeasures to ensure that this e-mail is virus free, and no responsibility is accepted byGreystone for any loss or damage arising in any way from its use.* * * * * * * * * * *

I moved into my apartment at Lakeside Point at Nora August 31stI came to sign the lease close to closing and Ht why's helping me told me that he had an apartment for me, but he switched it because when he did a walk through it was t goodSo he moved me and assured me this new location was much betterI had to sign the lease and get things squared away before the office closed so he didn't take me to do a walk through before signing the lease
When I came to look at the apartment it was badThe hallway was filled with smoke from a neighbor smoking I have asthma it was a health riskI got into the apartment and the balcony screen door was torn the kitchen dishwasher had mold and standing still water which took month and a half close to months to get replacedThe refrigerator was broken and they replaced it only for that one to be broken as wellFinally ordered a part to fix itThere were roaches coming from under the cabinet and I've called several times and they still pop up in other places
The bathroom hot water comes in an out and when showering the water may not be turned to hot but in the middle of it it's scalding hotThe air conditioner never worked and they never decided to fix it
My heat has been out times now in the dead cold temperatures below degrees and no space heater was provided the second time nor were they able to fix the heat in under hoursI've had to leave my apartment for shelter elsewhereI initially asked to break my lease Because he conditions of the apartment weren't safe or good and it took forever to get them addressed but the *** said no I asked to be moved to a better apartment they said no and at this point I just want out because of the number of issues I've had with them
This apartment Lakeside Point at Nora is the worst apartment I've stayed at in my life
They promise things will be taken care of and they don't take care of them let alone in a timely mannerI hope they revamp all of these apartments or shut down this is horrible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint doesn't start and stop with the acThese buildings ( inside and outside ) are so cosmetically defectiveFor example my refrigerator has a 2xunder one side because the foundation and building is so unevenWhen u turn on a light in the laudry room others go dimMy counters are splitting in my upgraded aptWhen the resident floors below me walks I feel every stepMultiple cars in the parking lots are unsatisfactory ( dead tags, flat tires, illegal or expired tags)Every walkway has a light out, all railings are dirty and with pollen and dead/live bug debrisWe can't open out blinds because the windows haven't been pressure washed in yearsThis property and its continuous turnover in employees and cooperate staff needs immediate and swift attention from Revdex.com and local authorities.
Regards,
*** ***

Please see attachmentFrom: infoTo: *** ***Subject: Fw: Complaint ID: ***Date: Wednesday, November 02, 12:35:PM
"">From: Amber L*** Sent: Wednesday, November 2, 10:AMTo: infoSubject: Complaint ID: *** Good Morning- This is in reference to Complaint ID: ***My organization has responded to this consumer severaltimes and she has not found any of our responses to be satisfactoryWith that being said, we werecurious to find out how many times we would need to go back and forth before your organization steps inand decides what is appropriate. I appreciate your help, Amber L*** | Director of Marketing and TrainingGreystone Property Management Corporation | www.greyco.comHome - Greystonewww.greyco.comGreystone is the industry leader in real estate lending, investment, and advisory servicesCraig Street, Suite 240, Indianapolis, IN 46250amber.l***@greyco.com | o: 317.570.3412 * * * * * * * * * * *NOTICE: This e-mail and any attachments contain confidential information that may be legallyprivilegedIf you are not the intended recipient, you must not review, retransmit, print, copy,use or disseminate itPlease immediately notify us by return e-mail and delete itIf this e-mailcontains a forwarded e-mail or is a reply to a prior email, the contents may not have beenproduced by the sender and therefore we are not responsible for its contents.This notice is automatically appended to each e-mailIt is the recipient's responsibility to takemeasures to ensure that this e-mail is virus free, and no responsibility is accepted byGreystone for any loss or damage arising in any way from its use.* * * * * * * * * * *

Please see attached responseGREYSTONE PROPERTY MANAGEMENT CORPORATION CRAIG ST. SUITE 240
"">IND IANAPOLIS, IN 46250 PHONE: 317.594.0204 FAX: 317.594.0152 November 9, 2016 To Whom It May Concern: This is in response to case ID *** that was filed by Ms*** *** with the RevDex.com in regards to *** *** ** *** Apartments in *** ***. We received a work order request from Ms*** on October 5, that was submitted via email. Issues that were expressed in this email by Ms*** have all be rectified with the exception of the dryer vent cleaning, which had been awaiting a response from the consumerThe Property Manager of the *** ** *** sent a letter on October 17, to Ms*** that stated all work had been completed, with the exception of the dryer ventIn this letter, it was also asked that Ms*** contact the office so that she could sign a release that would allow the property to move the dryer in order to complete the requested dryer vent cleaningIt was also stated in this letter that the Property Manager offered to personally walk the apartment with Ms*** to ensure that everything was taken care of. We have also made attempts to paint Ms***’ apartment without any response. We do not feel that offering the reimbursement that Ms*** is requesting is warranted at this time due to the property making the effort to take care of or already completing all of her maintenance needsWe also do consider this to be a closed issueWe would be happy, however to paint the apartment that Ms. *** resides inShe may schedule this by contacting the property office at 502-499-1177. Please feel free to contact me at Kelley.J***@greyco.com if you have any additional questions or if I can be of any further assistance to you. Sincerely, Kelley J*** Regional Property Manager Greystone Property Management Corporation

Please see attached letterGREYSTONE PROPERTY MANAGEMENT CORPORATION CRAIG ST. SUITE 240 INDIANAPOLIS, IN 46250 PHONE: 317.594.0204 FAX: 317.594.0152 September 30, 2016 To Whom It May Concern: This is in response to case ID *** that was filed by Ms*** *** with the RevDex.com on September in regards to *** *** Apartments. Ms*** submitted a work order to the office on September 12, claiming that her A/C was not coolingAfter one of our maintenance employees trained in HVAC visited the apartment, it was determined that a new A/C unit would need to be orderedThis new A/C was installed and confirmed to be working properly on September 16, 2016. Please feel free to contact me at Bertha.J***@greyco.com if you have any additional questions or if I can be of any further assistance to you. Sincerely, Bertha J*** Regional Property Manager Greystone Property Management Corporation

At Greystone Property Management Company, and Lynn Lake Apartments we believe in treating our residents like family and we take every complaint to heart. It is always upsetting to us when we find that we have failed to meet the expectations we have established for ourselves.
Pursuant to the residents request in this situation, they were released from the obligations of their lease agreement, with no lease termination fees and will remain in good standing with the community should this former resident consider living at the property in the future We are completing the final accounting on this address and will be providing the former resident with their statement of final accounting in the next few days. Thank you for passing this information along, and please let me know if there is anything more we can do to support the quick resolution of this matter Sincerely , Michelle J*** Regional Manager Greystone Property Management Corporation Craig Street, Suite Indianapolis, Indiana Direct: *** Main Office: 317-594-Fax: 317-594-Michelle.***@greyco.com www.greyco.com

From: Amber L*** Sent: Wednesday, November 2, 10:AMTo: infoSubject: Complaint ID: *** Good Morning- This is in reference to Complaint ID: ***My organization has responded to this consumer several times and she has not found any of our responses to be satisfactoryWith that being said, we were curious to find out how many times we would need to go back and forth before your organization steps in and decides what is appropriate I appreciate your help, Amber L*** | Director of Marketing and Training Greystone Property Management Corporation | www.greyco.com