Greystone Property Management Corporation

I filled out an application and submitted on July 21, and was given a hour approval window by the unprofessional staffThis is not the first time I've applied, ut took nearly months the last time which by the time they approved me I had already signed another month lease with my current landlordThought Id give them another shot and of course its the same ***They dont answer the phones, the few times they do they blame things on compliance and Tuesday is always the timedrame and when Tuesday gets here...they have NOTHING! They have a sign saying move in before school, well...school has started and this is advertisement and horrible business practiceStop blaming compliance and take accountabilityThe only reason Im trying to move here is because its near a trusted sitter....otherwise, the laziness this company wreaks is simply pathetic and they should not be in business periodI even called corporate once and got attitude because I asked for the Regional Property Manager, which you would thinks thats the route to go when you cant get proper customer service on site but I see that the ball is dropped from the topI didnt even bother contacting corporate this time around, hopeully this review helps others looking for a home and *** maybe even the company itselfBTW, the property is *** *** in ***, IN

Please see attached response.GREYSTONE PROPERTY MANAGEMENT CORPORATION CRAIG ST. SUITE 240 IND IANAPOLIS, IN 46250 PHONE: 317.594.0204 FAX: 317.594.0152 November 9, 2016 To Whom It May Concern: This is in response to
case ID *** that was filed by Ms*** *** with the RevDex.com in regards to *** *** ** *** Apartments in *** ***. We received a work order request from Ms*** on October 5, that was submitted via email. Issues that were expressed in this email by Ms*** have all be rectified with the exception of the dryer vent cleaning, which had been awaiting a response from the consumerThe Property Manager of the *** ** *** sent a letter on October 17, to Ms*** that stated all work had been completed, with the exception of the dryer ventIn this letter, it was also asked that Ms*** contact the office so that she could sign a release that would allow the property to move the dryer in order to complete the requested dryer vent cleaningIt was also stated in this letter that the Property Manager offered to personally walk the apartment with Ms*** to ensure that everything was taken care of. We have also made attempts to paint Ms***’ apartment without any response. We do not feel that offering the reimbursement that Ms*** is requesting is warranted at this time due to the property making the effort to take care of or already completing all of her maintenance needsWe also do consider this to be a closed issueWe would be happy, however to paint the apartment that Ms. *** resides inShe may schedule this by contacting the property office at 502-499-1177. Please feel free to contact me at Kelley.J***@greyco.com if you have any additional questions or if I can be of any further assistance to you. Sincerely, Kelley J*** Regional Property Manager Greystone Property Management Corporation

I tried calling twice on Friday and was not able to get through. I wanted to reach out to you to see what suggestion you may have to resolve the issue with Ms*** as I thought it was resolved. If you would like to call me, I can be reached at (913) 850- Thanks Bertha J***, TCS, HCCP, CAM | Regional Property Manager Greystone Property Management Corporation | www.greyco.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I originally placed the order 09/12/it was stated that I needed a new piece to be put in the AC unit then they didn't order the new unit until Wednesday so please explain to me why wasn't this handled properly? My AC unit wasn't fixed until 09/and I was never offered another unit or wall unit! I'm not letting this go and sweeping this under the rug I will do whatever I have to do to make sure this gets handled because this poor service!
Regards,
*** ***

At Greystone Property Management Company, and Lynn Lake Apartments we believe in treating our residents like family and we take every complaint to heart. It is always upsetting to us when we find that we have failed to meet the expectations we have established for ourselves.
Pursuant to the residents request in this situation, they were released from the obligations of their lease agreement, with no lease termination fees and will remain in good standing with the community should this former resident consider living at the property in the future We are completing the final accounting on this address and will be providing the former resident with their statement of final accounting in the next few days. Thank you for passing this information along, and please let me know if there is anything more we can do to support the quick resolution of this matter Sincerely , Michelle J*** Regional Manager Greystone Property Management Corporation Craig Street, Suite Indianapolis, Indiana Direct: *** Main Office: 317-594-Fax: 317-594-Michelle.***@greyco.com www.greyco.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appearIf this was my first issue with my air I would completely understand but this same problem has happened 4 or more times already and I've asked for a new unit before! I am really trying to be reasonable with you guys but it's as if you don't want to take responsibility for your poor service. The office never has freon so we have to wait on that then we have to wait on the part then we have to wait for the unit! If this was the first time I would understand but I've had problems with my air since I've been here! Not to mention even after I got the new unit it froze from not being installed properly so that was another night of no air but no big deal! But this air problem has been consistent not just a one time thing!
Regards,
[redacted]

Upon receiving your letter dated...

8/26/2014 we
inspected Mr. [redacted]’s apartment on August 27, 2014 to determine if the a/c was
or was not working.  During that
inspection Mr. [redacted] told our maintenance technician that his a/c was working
properly.  The maintenance technician
stated to Mr. [redacted] that upon inspecting the apartment he would get better air
flow if he moves the mattresses that were on the floor to another area and off
the floor vents.   The maintenance
technician left a copy of the service request with Mr. [redacted].  A copy of the work order is included w/o #[redacted].  There
were no other work orders in our system for Mr. [redacted] for any prior a/c
issues.  Should you have any questions
please feel free to contact my office.
 
 
Best Regards,
 
[redacted]
Regional
Property Manager
Greystone Property Management Corporation
[redacted]@GreystonePMC.com

This is a response to the claim made by [redacted] regarding maintenance issues and...

refund for over payment. The following items were completed on:
·      9/5/14 - kitchen leak fixed.
9/21/2014 - new stove installed.
·      9/23/14 - The toilet was inspected and appeared to be working fine.
9/24/2014 - The main drain of the building was cleared by [redacted].
·      9/23-9/24/14 -The ceiling crack was repaired and painted by [redacted] Co.
Ms. [redacted] was charged a new deposit plus rent for the new apartment rented at [redacted], Indianapolis, IN 46227 prior to moving from her old residence located at [redacted] Dr. Indianapolis, IN 46227. Her refund check was cut and mailed on September 8, 2014 however, Ms. [redacted] stated she did not receive her refund so our accounting department did
a stop payment and re-issued the check on 9/25/2014 for the resident to pick up the check at the rental office. A copy of the work order for Ms. [redacted] apartment is included along with
copies of our check registry's showing the checks being cut. Should you have any questions please feel free to contact my office.
Best Regards, 
Melissa [redacted]
Regional Property Manager
Greystone Property Management Corporation
m[redacted]@greystonepmc.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I originally placed the order 09/12/16 it was stated that I needed a new piece to be put in the AC unit then they didn't order the new unit until Wednesday so please explain to me why wasn't this handled properly? My AC unit wasn't fixed until 09/16 and I was never offered another unit or wall unit! I'm not letting this go and sweeping this under the rug I will do whatever I have to do to make sure this gets handled because this poor service!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they will not be satisfactory because you guys do not want to take responsibility for your part. I have a new unit and my AC still keeps going out no air since I got home this Friday. Something has to be done about this! You guys have never even completed my work order since I've moved in and I've complained about that now you want me to be financially responsible for having to leave my apartment that I just paid rent for for a week and be ok with that. That will never be acceptable!
Regards,
[redacted]

Our Management team met with Mr. [redacted] on Tuesday, July 25 as scheduled to review the detail of his concerns with his home and the community. The following items were addressed with the Manager during this meeting:
• Living Room Light not working
• Toilet running
• Drywall repair due to installation of new HVAC
These items with the exception of the drywall repair were completed on Thursday, July 27th. The drywall repair will be completed on August 3, 2017.
The remaining items in Mr. [redacted]’s response were not mentioned in the meeting with the management team on the 25th, nor were they mentioned on the 27th while maintenance was working in his home.
Our maintenance team will address these additional items while completing the drywall repairs in the apartment on August 3rd.
[redacted] Apartments like all other Greystone properties are expected to conduct weekly lighting checks and vehicle inspections regularly. This team is coordinating an action plan to identify and address any lighting issues on the property and we have requested the towing company for the property to do regular patrols for vehicles that are parked in violation of the parking guidelines in our lease agreement.

Please see attached letter.GREYSTONE PROPERTY  MANAGEMENT CORPORATION  8383 CRAIG ST.  SUITE 240 INDIANAPOLIS, IN 46250  PHONE: 317.594.0204  FAX: 317.594.0152 September 30, 2016 To Whom It May Concern: This is in response to case ID [redacted] that was filed by Ms. [redacted] with the Revdex.com on September 20 2016 in regards to [redacted] Apartments.  Ms. [redacted] submitted a work order to the office on September 12, 2016 claiming that her A/C was not cooling. After one of our maintenance employees trained in HVAC visited the apartment, it was determined that a new A/C unit would need to be ordered. This new A/C was installed and confirmed to be working properly on September 16, 2016.  Please feel free to contact me at Bertha.J[redacted]@greyco.com if you have any additional questions or if I can be of any further assistance to you.  Sincerely,  Bertha J[redacted] Regional Property Manager Greystone Property Management Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They didn't send out notices even neighbors told me there were no notices sent out that all they did was just post these by the mailbox and I was unaware of where my mailbox was for at least a month. They are lying about having several notices around the property they told me they sent 7 notices to my home but I didn't receive not one of them which is odd . Who would lie about receiving a notice and who would want to lie knowing they would be towed and would have to pay the expenses to get out 40 others had the same issue. I don't see what's so hard in giving me money back or putting it towards my rent even after parking permits are issued there is still no where to park . I am a tenant and still have no where to park . They need to have more tenant parking im not paying for car ports or garages it should already be included in the rent for the amount we pay here 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear
If this was my first issue with my air I would completely understand but this same problem has happened 4 or more times already and I've asked for a new unit before! I am really trying to be reasonable with you guys but it's as if you don't want to take responsibility for your poor service. The office never has freon so we have to wait on that then we have to wait on the part then we have to wait for the unit! If this was the first time I would understand but I've had problems with my air since I've been here! Not to mention even after I got the new unit it froze from not being installed properly so that was another night of no air but no big deal! But this air problem has been consistent not just a one time thing!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they will not be satisfactory because you guys do not want to take responsibility for your part. I have a new unit and my AC still keeps going out no air since I got home this Friday. Something has to be done about this! You guys have never even completed my work order since I've moved in and I've complained about that now you want me to be financially responsible for having to leave my apartment that I just paid rent for for a week and be ok with that. That will never be acceptable!
Regards,
[redacted]

RE:      Revdex.com- Response Property Name: [redacted] Case ID# [redacted]     At the request of the residents of [redacted] Apartments and to address the numerous parking complaints in our leasing office, the parking permit requirements were put into place on May...

26, 2017.   Several notices were provided to the residents in this time frame to allow ample opportunity to obtain and display a parking permit in their vehicles.   In addition, there are multiple signs throughout the property identifying the parking policy and that vehicles parked without a permit will be towed at the owners expense.    Visitor parking is identified throughout the property as well, and we also offer additional parking options such as garages and carports that can be assigned at the residents request for a monthly fee. Written notice of the parking policy was given to the resident and posted throughout the community.  The purpose of this parking program is to ensure all residents have equal parking options.   Parking on the property is difficult for residents when non-residents or guests are parking their vehicles in spaces close to the buildings.