Griffin Fast Lube, LLC

Mr [redacted] and I had a good conversation on 4/7/We will be refunding him for his serviceWe will be working to correct the issues so that they do not occur againWe will be working to improve our service so to be worthy of Mr [redacted] 's business in the future, even if he chooses to not return to us

Our company completed all the necessary work on her vehicle and resolved the issue

Regarding [redacted] 's claimWe contacted Bimmer Haus automotive and spoke with Pat P [redacted] the service writerI asked Pat if anything they fixed on Mr [redacted] 's vehicle was caused by the service we performed and he said absolutely notPat had also informed Mr [redacted] of that factOut of trying to please the customer we offered to pay for his skid plate and hardware kitMr [redacted] said that if we were not going to pay for everything then he didn't want anythingNothing we did caused his motor mount to fail, valve cover gasket leak, oil pan gasket leak and other o-rings to leak

Complaint: [redacted] I am rejecting this response because: Hanover Insurance (Jiffy Lube) is playing games Dragging their feet and trying to say they put the filter in right and so they are not at fault( Jiffy Lube) The filter was not right for my car and they are trying push this to filter manufacturer They should stand behind what they do They can ceal with the filter maker I shouldn't have to I am filing a lawsuit Sincerely, [redacted]

We have contacted the customerShe is taking the vehicle to have the tire pressure checkWe do apologize for any inconvenience that has resulted after our service

The damage to the vehicle did not occur in the Jiffy Lube service baysThe area of the vehicle where the small paint chip is located is not near an area where our employees workWe also do not have tools in the upper bays of our facilityAll the tools are in the lower bays and we would have no reason to bring them to the upper bayThe damage appears to be a door ding

We will agree to refund the $

This is in response to the claim [redacted] has submitted to the Revdex.com The damage to the oil pan was covered by the companyMr [redacted] did not pay anything out of pocket for the replacement of the oil panHe did not receive an invoice due to the bill was paid by the company The damage to the oil filter casing was covered as part of the extended warrantyMr [redacted] did not pay anything out of pocket for the replacement of the oil filter casing We have tried to work with Mr [redacted] on resolving the issueDuring this time Mr [redacted] has requested that we install a 2” lift on his vehicle to “Make him Happy” which is outside the scope of work we performHe has also asked our customer service representative to “think outside the boxMake me Happy” which turned the conversation down an odd path that left our representative feeling uncomfortable The company understands the frustration of the situation and would like to still offer $

Complaint: [redacted] I am rejecting this response because: The timeframe doesn't work for meAfter submitting this complaint I contacted them to have brought in as soon as possibleI brought it in today this morning and what I wanted to add in additional this is one of the mechanics I spoke with wasn't very helpful and when I was getting ready to leave with the ride that I had, he got into my car in a parking lot and basically drove way too fast made a sharp turn into the garage and my tires were squealing out as he was pulling into the garage So I am rejecting the offer because of the timeframe, the only reason at all that I am bringing it back is because it is covered under warranty on the service that they have given even though it wasn't satisfactory and I wanted to add that note Sincerely, [redacted]

We can not accept liability for situation when we have not seen the vehicleOur company's limited warranty states that the vehicle must be returned to the Jiffy Lube where the repairs took place (as seen on the back of the Jiffy Lube invoice)

We have been in contact with the customer to make sure we get everything handledWe will be doing a second inspection on the repair done to make sure it's a perminate fixIf not we will discuss other options with the customerThank you

To whom it may concern: We apologize for the delays in getting your vehicle in and looked atOur service center has been really busy and we were not able to get you vehicle in to diagnose the issue on the vehicleWe have instructed our head mechanic to make your vehicle a priority and to give it his undivided attention to diagnose the misfireThis issue is not one that can be found in an hourIt will require much testingWe will not charge you for the diagnosis and if the issue is with a repair we performed, we will repair the issue free of charge for youPlease bring the vehicle back to us and we will get to work on your vehicle Thank you,

An independent investigation was done in this situationJiffy Lube had no say as to the final decision of the insurance companyThe investigation found that the oil filter was installed correctly, as per the Hyundai dealershipThe filter was also found to be the correct one for the vehicle

Complaint: [redacted] I am rejecting this response because: The insurance company knows the and has admitted that I have it recorded I should not have to be responsible for an inferior filter I bought the oil change and filter from Jiffy Lube I feel they should deal with the defective filter When you use a product from Jiffy Lube they should stand behind it Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

To whom it may concern:We are aware of this situation and do recognize an error on the invoice in the amount of $that was over chargedThis mistake was caused by an employee imputing the wrong information into the computer which, in turn only discounted the service $instead of $
The amount paid would only have been taxes and fees, as well as additional services purchasedIn this case the customer choose to purchase an air filter for the price of $plus taxThese services were necessary and was performed properlyAn air filter is a maintenance item that will need to be replaced oftenWe have informed the customer prior to receiving this notification from the Revdex.com that we would refund them $to their credit cardIF the refund fails, then a check will have to be issued and mailed to themWe will send customer a copy of the refund receipt when the transaction has taken placeThank you,Griffin Fast Lube

Mr***, Thank you for contacting us through the Revdex.comWe are the local Jiffy Lube ownership and we are currently speaking with our employee to learn what is going on Could you drop off your vehicle this Friday (7/222/16) in the morningWe will have our lead technician look the
vehicle over and figure out what is going on and determine how we can ultimately get this situation resolved Thank you, Customer Service and claims [email protected]

Mrs***After a second review of the claim we have found that there was no tools or equipment in the area of your vehicle that could have caused this type of damageYou mention impact sockets used for tire rotations and other tools that could cause damage if droppedThe vehicle was serviced on bay one which is the closest to the customer lounge and does not have a tire rotation lift or any other tools that could possibly hit the vehicleWe keep that area clear so customers can walk freely in to the lounge from their vehicleThe sound caused from this type of damage would have also been heard from the lounge, no mention of hearing loud bangs around your vehicle have been claimedThis damage is more than likely cause by a rock hitting hit while driving under conditions or parked in an area under construtionThere is a lot of construction going on in the area causing debris to be on the road way and parking lots. We understand your frustration with this situation but we are not at fault for the damage to your vehicle

When performing the service on Mr***'s vehicle our technician removed the oil filter from the vehicle and inspected the housing, they discovered damage to the internal part of the oil filter housingThis is a common failure on this vehicle, and that is why our employees are instructed to inspect
for damage before installing the new oil filterIf a vehicle is driven with this part damaged, internal engine damage could occurWe can not know if there is damage until the oil filter is removedWe advised Mr*** to tow his vehicle to a repair shop and not to drive it, so as to not risk engine damageWe also did not charge Mr*** for the oil change that was performedWe understand the inconvenience of not being able to drive one's vehicle and for this reason we did not charge the customerWe suspended the service because of damage our employees discovered, had they not inspected this vehicle properly and not caught the damage to the vehicle, more severe engine damage could have occurredWe feel that we handled the situation fair and professional and acted in the best interest of our customer

Complaint: ***
I am rejecting this response because:The initial response I received via email prior to my filing this complaint was rude and unprofessional at bestBasically calling me a liar. You need to learn how to treat people with respectThe employee who forced me to buy an item I did not need should be retrained on what constitutes "necessary" in regards to repair, not to mention customer service skills.
Sincerely,
*** ***