Griffin's Hub Chrysler Jeep Dodge Ram

This vehicle was brought in without an appointment on 6/12/The customer requested that we install his spare tire - in place of a damaged tire that was not repairableWe installed the spare in our express laneOn 6/17/the vehicle returned with an esp light onWe scanned the system and
found code c140f stored and not activeThis code is set when the transfer case module sees an erratic input from the mode position sensorWe could not duplicate the conditionThis vehicle did have a nrecall performed on it 12/ The recall involved reprogramming the final drive moduleIn the recall - it states that a by product of the update could be a c140f code settingBecause we could not duplicate the condition - we performed the procedure in the recall - which involves clearing the codes several times to eliminate this codeWe performed it as a best guess to try to find a solution to why this code setThis was performed at no cost to the customer On 7/- the customer returned with an abs/esp light onThis time = the only code in the system was c121d - brake pedal travel excessive codeThis code was stored and not activeThe customer was informed that it was a one trip failure - best guess was a pedal sensor replacementThe customer agreed to replace the pedal sensorRepalcement cost was $The customer returned on 8/20/with an esp light on againWe scanned the system - the only code in the system was c140f code - which was the code set the first time in after the spare tire installationThe customer was put into a rental car at the dealerships expense for two daysAfter working with technical asistance - futher research - determined that the spare tire was one p-metric size different then the other wheelsThe difference in size - caused an erratic input of speed to the transfer case module - which set the c140f code intermittentlyThe original wheel was re-installed and the spare was taken offAs of this date - no futher issue has occurredMrHilgemann was not charged for any repairs that were created by the spare tire installationThe repair of the pedal sensor for code c121d - has no relation to code c140fThe pedal code is directly related to either an electrical failure in the pedal senor circuit or brakes that would be worn out mechanically - causing the pedal to move to farThere was clearly two different issue hereAll codes and repairs are documented on the invoicesWe took responsibility for all the time spent and supplied a rental for the customer when addressing the incorrect spare tireThe customer should take some responsibility for having an incorrect size spare with his vehicleWe are going to decline any refund at this time - due to the fact that the only charges the customer incurred - were for a seperate electrical failure in his abs system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Your story and facts are changing. I was never told there are two separate issues. Your company could not figure out what was going on. I was presented fixing the brake pedal sensor would fix my issues. I was even told the brake pedal sensor could be triggering the brake to cause my cruise to stop working and slow down the Jeep. It is obvious you will not take responsibility for a message I was told that proved to not work. Customer service is not high on your priority list especially since I had to use the Revdex.com to get any response. You have now lost a customer. I will make sure my contacts do not make the same mistake. This is the most disappointing experience I have had with a business. Griffin's Hub is not a reputable business that stands behind their work.
Regards,
*** ***

In response to this complaint, this is the 1st notice that I have received from the Revdex.com. *** *** contacted our dealership approximately month after *** *** purchased a Dodge Dart. *** neglected to inform you that when her mother came in , she was accompanied by her
son. They came in together on seperate occasions before they made the purchase. I spoke with *** and she informed me that she has health care power of attorney for her mother. She sent me paperwork from the doctors. *** was actually second on the list. Health care power of attorney has no bearing on *** ***making a purchase. ***'s son was with her at the time of purchase. Our dealership did not see anthing that was wrong or out of the ordinary with ***. We asked *** if someone had durable power of attorney for her mother. She informed me that she did. Upon receiving her paperwork, we noticed that it was dated the day before Italked with ***. It was not in force when *** made the puechase months prior. We cannot ask every customer that walks through our doorto show us their medical records. that would not be legal. We talked with *** to see if we could help them out possibly. They just simply wanted to return the car. They contacted the DOT, and spoke with *** *** and I had several conversations about the situation. The DOT agreed that we were not at fault at all and were really going above and beyond to try to help *** ***. There was no power of attorney in effect at time of purchase, and *** felt that with the son present everything was properly handled. She agreed that there were a few options for the family. *** also felt that there was probably someting else going on within the family for control. *** *** explained the options to *** then informed me that she was closing the complaint. Unfornuately *** is not satisfied with the DOT response. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are still waiting for the cus***er to bring the car back to address his last complaintMy Sales Manager showed me E-mails back and forth with *** and he is sending him right now to come in and get his final issue resolved. *** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You had every intent to deceive people because every game piece, I learned later, was a “winner” The game pieces were deliberately setup to make it look like I had won a new 60” TV The numerous responses & reviews on Yelp, Facebook & elsewhere clearly demonstrate that a large number of people would agree with me that they also felt deceived The fact that you are now blocking myself & others from commenting/reviewing Griffin’s Hub on Facebook show me that you are embarrassed and/or covering up your actions Your response, while not explicitly saying it, continues to reference the fine print at the bottom of the mailer Fine print isn’t the way to run a legitimate company or promotion It’s a way to deceive people
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11903766, and find that this resolution is satisfactory to me.
Regards,
Cheryl P***

MrRobert *** I'm very sorry that you felt our company intentionally tried to deceive you I can assure you that this was not the case Griffin's Hub is very proud of our reputation and status with the Revdex.com Yes, you did need to call the phone number to verify and
they instructed you to come into the event location, our dealership to check the number with the prize board The odds of winning each prize were visible on the mail piece with the verifiable retail values of each prize In the disclaimer, it was also stated that you need to bring in your invitation to the event location to compare your conformation code to prize board to determine your prize Again, I am truly sorry We did not mean to cause you any confusion I have passed this information along to our advertising people If we ever send out another mail piece, we will definitely try to be more clear and specific Thank you, Gary G***

Mr*** ***, I'm very sorry that you felt our company intentionally tried to deceive you I can assure you that this was not the case Griffin's Hub is very proud of our reputation and status with the Revdex.com The odds of winning each prize were visible on the mail
piece with the verifiable retail values of each prize In the disclaimer, it was also stated that you need to bring in your invitation to the event location to compare your conformation code to the prize board to determine your prize Again, I am truly sorry We did not mean to cause you any confusion I have passed this information along to our advertising people If we ever decide to send out another mail piece, we will definitely try to be more clear and specific Thank you, *** ***

We are currently talking to customer we have signed authorization from customer and her insurance company paid the claim dispute ongoing *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** They can give me the car for the advertised price but they won't. No resolution can be obtained I guess. *** ***

We are getting the customer new tires between us and Ultimate truck next week This should satisfy and resolve this concern Thank you, Gary G***

MrDaniel ***, I'm very sorry that you felt our company intentionally tried to deceive youI can assure you that this was not the caseGriffin's Hub is very proud of our reputation and status with the Revdex.comYes, you did need to call the phone number to verify and they instructed you to come
into the dealership and check the number with the prize boardThe odds of winning were visible on the mail piece with verifiable retail values of each prizeIn the disclaimer, it was also stated that you need to bring in your invitation to the event location to compare your conformation code to prize board to determine your prizeAgain, I am truly sorryWe did not mean to cause you any confussionI have passed this information along to our advertising peopleIf we ever send out another mail piece, we will try to be more clear and specificThank you, Gary ***

I am writing in response to a customer complaint sent to our general manager *** *** *** has complained stating we misdiagnosed her vehicleI attached a copy of the repair order from that visit (RO# 230564) the check engine light was on with a code P0455-Evap leak we smoke
tested the vehicle and found no leaks along with pressure testing the evap system and at that time it was holding pressure. Since we could not verify a leak we stated that it could be a possibility the gas cap was leakingSince that visit *** brought her vehicle in twice without complaining of a check engine lightSee RO#'S & On 7/14/she came into my office stating she had a different shop give her a free gas cap and her light came back onI informed her since it has been over months she would need to authorize diagnosis for us to look at itThe check engine light can come on for many reasons and we don't even know if it has the same code as last visitAlso since a shop gave her a gas cap they had laying around there shop we don't know it is even the right part for her vehicle*** did not accept that I will not fix her vehicle free of charge and has contacted youI reviewed this with our fixed ops director and we have decided not to refund her $diagnosis fee. Thanks,*** ***Griffin's Hub Service Manager###-###-####

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business did not contact me to bring the vehicle back after I made the complaintThe vehicle was back before the complaint was made but that did not resolve the issuesPlease re-open the file
Regards,
*** ***

First of all, I do want to apologize to Ms*** if she felt the mailer was deceiving We did send out a large amount of mail and to date this was the only complaint that we have received There was no purchase necessary and everyone who came into the dealership did win
something The different prizes and the odds of winning are in the correct size and font that was mandated to us It clearly states the "verifiable retail value and odds of winning each prize" The mailer clearly states to call and enter your confirmation code In the disclaimer, it also states to bring the invitation to event location to compare your code to the prize board to determine your prize The prize board was clearly displayed Everyone seemed to understand the process Again, if Ms*** thought we were trying to deceive her, I do apologize , but I can assure her that was not our intention We will continue to work hard to insure that our advertising is clear and straight forward as possibleThank you, *** ***, General Manager

The technical facts of what could cause the pedal position sensor failure were correctThat code is not affected by speed input - which is what the different size tire would have effectedIt was presented to the customer that replacing the pedal position sensor would be a place to start - considering it is in the network of the abs systemWe at no time guranteed that it would eliminate the c140f code for the erratic transfer case inputThe vehicle had two seperate conditions - affecting the same system (ABS)The part and labor to replace the pedal position sensor was the only charge to the customerAll the diagnostic time and procedures done to eliminate the issue caused by the different tire size were done at no charge to the customerFor that reason, reimbursement for the pedal sensor replacement will be dclined