Grizzly Industrial Inc

The customer placed several orders for tho item at the $price over the past two weeks, and has received all but the last orderThe pricing error is an *** issueWe have refunded the customer in full for the one order he had after we discovered the errorWe are unable to honor the
incorrect price going forward

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We are not sending any correspondence of any kind to this customer at the address or e-mail address provided with the orderWe have no other customer files under her nameIf she has signed up with us under a different address/e-mail address, she merely has to unsubscribe by clicking the link on our website

The customer in this instance has a long history of using extremely abusive language to our technicians and customer service agentsWe strongly believe that our employees should not be treated this way, and we have a company policy of ceasing to do business with any individual or company who is
abusive to an employee.We have met, and will continue to meet, all our warranty obligations to this customer, but we will not be accepting future business from themWe also will not be offering a refund on the customer's used equipment

Complaint: ***I am rejecting this response because:It was not several orders I was able to receiveIt was only TwoI did speak to Grizzly customer service on multiple occasions about the different orders I had made and was not shipped due to the items not being in stockThe clear issue I have with this last order was the fact that the item had been paid for in full and was on my local delivery truck to be deliveredThat is when Grizzly chose to contact the UPS carrier and have the item that I already paid for to be rerouted back to themselvesI did not want or ask for a refundI simply wanted the item I paid forI am positive that Grizzly has copies of the multiple telephone conversations that I had with their customer service representatives and that they would show where the low price that was being offered on the *** website was discussed numerous timesSincerely,*** ***

Complaint: ***
I am rejecting this response because:Order was placed on 1-1-2018order was changed by company on 1-2-without authorization.company sent email out after hours they where cancelling orderhours later received new email from Grizzly stating product was available for the original purchase price of $????i have copies of all correspondence
Sincerely,
*** ***

We refunded the customer in accordance with our return policy and charged the actual shipping cost to returnOutbound shipping is flat rate, so in this instance the customer was charged less than it cost us, so he received a dealAt this point, since the customer has been refunded, we consider the
matter closed

The customer owns a Gtable sawWe recently discovered a defect in the motor pulley which required us to do a safety recall through CPSCOnce reported, no action can take place until the CPSC reviews and approves the fixWe informed all purchasers of the recall, gave everyone the option of
receiving parts for the fix, or returning the saw for a full refundOur initial estimate was that we would be able to send out the parts on 6/15/We did not receive approval from the CPSC until 6/19/We shipped all the replacement parts by UPS Ground that dayThe customer has received the replacement part, and has chosen not to return the saw for a refundWe are not offering compensation in this instance

Complaint: *** Everything she is saying I have already heard, there is no resolution, this company is not customer focused and is not searching for an acceptable answer Let me be clear, I attempted to order this item around days ago and when I found out I had to be home, I called and was told someone had to sign for it so I didn't submit my orderI continued to get emails from them regarding the order so I called again when my spouse and I were on our way to MilwaukeeI asked if there was a Grizzly store in WI that we might be able to pick it up from and I was told to go to ***.com, order it and request delivery to the storeI called the store and they said they would accept itThey then proceeded to bill my credit card and messed up the transactionMy credit card company shut down my card because of it and the next day I was embarrassed when I went to get gas and found my card to be declined!! I then had to get my card reactivated and called *** again to place the orderThey did that and then I got the last straw, the email from Grizzly saying they won't ship to the storeAfter all of this and 6-days later it was just too muchLook, my spouse and I are professional people in customer related industries so we know what resolving an issue is all aboutThis company keeps asking if they can ship to our work, the answer is noI've told them we live miles from where we work so running home to accept is not an optionI want resolutionI'm not sure what part they don't understandMy next call is to their president! My time is important to me and I've wasted way too much with this and they have embarrassed me Thank you
I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I placed different orders for this item and only Two of the five were honoredThe first order was honored for one of this itemAfter it arrived I then placed a second order for Two of these items and they were shipped after I informed that they shipped I ordered Four more and after a few days I was emailed by Grizzly that my order was cancelled because it was out of stockI called Grizzly and spoke to customer service that same day because the *** website said it was availableThe customer service from Grizzly informed me that it was a mistake and they should be getting a shipment at that price somewhere between the 5th and 9th of NovemberI was told on the phone at that time that if I tried ordering it directly through them then they could hold the order until the items came inThe order that was done through *** had to be cancelled because of ***'s rules of when the item would need to be shipped out byI understood and told the customer service representative that would be fine and that I would like to place the order through them then at a quantity of FourThe representative said that they would need to have a supervisors approval for that many and at that low of a priceI told them that would be fineThen the representative said that the approving supervisor wasn't available and they would call me backAfter a few days I was called back and told that they didn't have Four in stock at that priceThey only had one at that price in stock and one more for $available for purchase at that time but they should be getting more shortlyThe approving supervisor for the order of Four should be calling me any daySo I went back to the *** website and ordered One as I told by Grizzly customer service would be availableThe item was paid for and was being shipped to meOn the same day when the order of One was being shipped I once again saw on the *** website that the item was available again so I made a last attempt to place an Order of Two more but a few days later I was sent a message that the item was out of stock. However on the day that the package of One was out for delivery a different representative contacted me from Grizzly and said that they would not honor an order of Four at that priceThen immediately afterwards I received a notification from UPS that the package of the One item that was out for delivery that day was sent a request from Grizzly to do a change of address for the package and have it sent back to themselvesI strongly feel that this was dirty and underhanded and even possibly illegal. Sincerely,*** ***

The customer has his order, and it delivered in good conditionThe delivery was delayed by the carrier's broken equipment, which was unfortunate, but the carrier is unwilling to refund the shipping charges for a delivery which they performedWe have provided the customer a $
gift certificate as a goodwill gesture, and we offered to ship with a different carrier on future purchases, and cover the additional costsThe customer has his gift certificate, and at this time we do not believe there are any outstanding issues to address

We are not disputing that the customer called usThe customer spoke on the phone to entry level customer service representatives who do not have any authority to approve compensationThere was no agreement on our part to offer compensationIf there was, we would have made the offer in writingWe consider this matter closed

Complaint: ***I am rejecting this response because: Per the letter from the business, their offer of a refund is a liethey know the machine is used, made obvious by their replacement of defective parts, but their letter clearly states that no refund will be made if the machine is not in "new, unused condition" I didn't write their letter or set the conditions, they did; I didn't set the conditions for a refund, again they did and put them in writing.I'll accept their refund when they provide me assurance that they will, in fact provide one, in writing, including shipping I didn't make the defective machine or cheap replacement parts, nor did I promise a warranty only to renege when it became necessary.I want a full refund and will return their defective "machine" when I have a written assurance that the refund will be made At this point I don't trust Grizzly, they say one thing and put something completely different in writing Their offer here is meaningless in the shadow of a completely contradictory letter If I send the machine without assurances of their offer, I fully expect Grizzly to keep their defective product and use their policy as stated in the letter as an excuse to not pay. They simply could have replaced the defective motor, it would have been cheaper for them to do so Instead they insist on offering a refund that would cost them more were they to actually keep their word.I want a letter stating that Grizzly will issue a full refund including shipping both ways within business days of their receiving the machine along with a return label They have now made the offer, I simply want them to keep their promise They have given me no reason to trust them through their actions with what should be a simple matter of taking care of a customer in an appropriate manner as promised by their written warranty,Sincerely,*** ***

This particular customer has been abusive to a number of our employeesAs a result, we are no longer willing to accept any new business from this customerWe have sent replacement parts to the customer, as well as offered to take his machine back for a refundThe refund offer still
standsWe are unable to offer any other solutions at this time

Unfortunately, the bullets.com website had an issue where stock was not being depleted by the orders taken. This has been corrected, but as we actually do not have any more stock of the item that the customer is requesting, we are unable to fill the order. The customer's credit card was...

not authorized or charged.

Complaint: [redacted]
I am rejecting this response because:It was a phone conversation and I can pull up my Verizon billing to prove it if you deny our phone conversations.
Sincerely,
[redacted]

Attached documents show proof of price, evidence of payment, proof of charge initiated with my financial institution, and finally an email from the business more then 24 hours after my order was placed and charged. I spoke with them via phone earlier yesterday morning and was told my order would remain on hold until this investigation was completed and after the business contacted me but some how that was not done because they are trying to get away with false advertisement and price changing. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

A keying error resulted in the above mentioned item being offered on-line for $169.00 rather than the actual price of $1795.00. Upon discovery of the mistake, we cancelled all the orders and sent all customers the following e-mail:   'Subject: Price Error – ST1012 15” Planer – Order...

Canceled Thank you for your recent order for a ST1012 15” Planer.   The price for this item was listed as $169.00 in error, the correct price is $1795.00.    Please note that we have canceled your order, and your credit card/payment account will not be charged.  We apologize for this mistake.  if you would like us to process your order at the correct price of $1795.00, please reply to this email.'   We have not charged anyone the increased price, and would not without permission. When the orders uploaded from the web, the correct pricing was applied and that is what the customer saw, prior to the cancellation.

We have fully researched all e-mails and order notes concerning this customer's order. Had an offer of compensation been made, it would have been made in an e-mail. No such offer was ever made, nor would it ever be our policy to make such an offer based on this particular situation.Our e-mail...

correspondence with the customer clearly indicated to the customer that it was not possible to suppress the billing information. We have retained copies of all e-mails.We respectfully decline the customer's request.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]