We have fully researched all e-mails and order notes concerning this customer's orderHad an offer of compensation been made, it would have been made in an e-mailNo such offer was ever made, nor would it ever be our policy to make such an offer based on this particular situation.Our e-mail correspondence with the customer clearly indicated to the customer that it was not possible to suppress the billing informationWe have retained copies of all e-mails.We respectfully decline the customer's request
We have discovered an error in our Christmas catalog that lists the piece bit set as the piece bit setWe will be sending this customer the piece bit set at no charge
We will contact the customer and apologize for the misinformation she was given by one of our employees, and attempt to find other arrangements that will work for her***, unfortunately, does not allow us to deliver to their storesWe will also address with our employees the misinformation
Unfortunately, the bullets.com website had an issue where stock was not being depleted by the orders takenThis has been corrected, but as we actually do not have any more stock of the item that the customer is requesting, we are unable to fill the orderThe customer's credit card was not authorized or charged
As we have already indicated to the customer, we are willing to accept a return of this machine for repair or replacementThe customer has not done so, and has indicated that he does not want to re-package the machine to ship it back to us
We will continue to offer the customer technical assistance, as we would any customer whether out of warranty or notWe have no record of any communication with the customer during his warranty period regarding the issues he claims, and we log all such issuesWe are not able to offer the customer a refund
Complaint: [redacted] I am reluctant to accept this response because: As you can see in the attached letter FROM the business, the return policy is not what was stated in the latest response.Grizzly can easily rectify this issue by simply stating, in writing, that they do not require the machine being returned be in "unused and in new, resalable condition" as stated in the letter provided with the return labelThe letter when sent with the label establishes the standard set for refund under their warranty.Simply, Grizzly should send another label along with a letter reflecting the policy they stated in their most recent response, this would have resolved the issue in the beginning; frankly their reluctance to clarify this question raises an issue of trust on my part.As soon as Grizzly makes good on their warranty, I'll report it on the Social Media they're so concerned about.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It was a phone conversation and I can pull up my Verizon billing to prove it if you deny our phone conversations Sincerely, [redacted]
The Revdex.com changed the destination e-mails of complaints without telling anyone, so this complaint is quite old.We were able to get the customer's item delivered on a smaller truck, and we refunded his lift gate charge of $as a courtesyWe believe the issue was resolved to the customer's satisfaction a long time ago
The customer is correct, we did send him the wrong item twiceWe are having vendor issues with the item, and did not realize they were not yet resolvedI have had someone call the customer to assure him that we will facilitate a return and full refund
To clarify, the error was [redacted] 's not Grizzly'sThe customer was able to take advantage of the pricing mistake on several ordersWhen the error was discovered, we re-routed all erroneous shipments back to usThe customer has received a full refund
The on-line price of $was a keying errorThe actual price is $Upon discovery of the error we cancelled all of the erroneous orders, and sent all the customers the following e-mail: 'Subject: Price Error – ST15” Planer – Order CanceledThank you for your recent order for a ST15” Planer The price for this item was listed as $in error, the correct price is $ Please note that we have canceled your order, and your credit card/payment account will not be chargedWe apologize for this mistake if you would like us to process your order at the correct price of $1795.00, please reply to this email.' We have not charged any customer a different price for this item, nor would we without permissionWe are very sorry that this error occurred
A keying error resulted in the above mentioned item being offered on-line for $rather than the actual price of $Upon discovery of the mistake, we cancelled all the orders and sent all customers the following e-mail: 'Subject: Price Error – ST15” Planer – Order Canceled Thank you for your recent order for a ST15” Planer The price for this item was listed as $in error, the correct price is $ Please note that we have canceled your order, and your credit card/payment account will not be charged We apologize for this mistake if you would like us to process your order at the correct price of $1795.00, please reply to this email.' We have not charged anyone the increased price, and would not without permissionWhen the orders uploaded from the web, the correct pricing was applied and that is what the customer saw, prior to the cancellation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , we can accept this resolution if Grizzly clarify the followings : 1- Grizzly agrees to pick up and redeliver the ,machine within a firm and reasonable time frame .(not more than weeks) 2- Grizzly agrees to replace the machine if the issue happens again due to poor machine quality 3- [redacted] will not be responsible for transportation Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because in this scenario, Grizzly IS "the carrier." I can only interact with GrizzlyI am not eligible to interact with [redacted] because I do not have a contract with themGrizzly doesTherefore Grizzly is representative of any wrongdoing by "the carrier" and should be the one covering the costs incurred--not me.There has been an intangible loss of money through the time, effort, and frustration that the shipping issues caused me$is not enough to cover these lossesGrizzly should remedy the situation by paying the cost of shipping.This is what being a "better business" requires: a business should treat the public in a fair and honest mannerPushing the costs of mistakes off the business to the consumer does not constitute being eligible to be a "better business" and it is for this reason I reject the response.Sincerely, [redacted]
We have no record of any communication from the customer until this current complaintHad the customer contacted us during his warranty coverage period, we would have been happy to rectify any issues at the timeThe customer is now well out of warranty, so we are unable to offer a refund
Complaint: [redacted] I am rejecting this response because:Please re read the complaintthe hose doesn't stretch to the 20' as stated in your catalog I want to use it at the full length but it will not stay it retracts and pulls off my saw I sent two back because of the problem of the one I opened I understand the return policy you sent me the return label that cost me $ per hose to ship them back $ more than it cost to ship to me you have a product that does not preform as stated in your catalog and you over charge on return shipping Please re read the desired settlement nothing less is acceptadle Sincerely, [redacted]
They have told you they would stop sending me advertisement emails I continue to get them Please have them stop, I have no confidence in this company ***
We have fully researched all e-mails and order notes concerning this customer's orderHad an offer of compensation been made, it would have been made in an e-mailNo such offer was ever made, nor would it ever be our policy to make such an offer based on this particular situation.Our e-mail correspondence with the customer clearly indicated to the customer that it was not possible to suppress the billing informationWe have retained copies of all e-mails.We respectfully decline the customer's request
We have discovered an error in our Christmas catalog that lists the piece bit set as the piece bit setWe will be sending this customer the piece bit set at no charge
We will contact the customer and apologize for the misinformation she was given by one of our employees, and attempt to find other arrangements that will work for her***, unfortunately, does not allow us to deliver to their storesWe will also address with our employees the misinformation
Unfortunately, the bullets.com website had an issue where stock was not being depleted by the orders takenThis has been corrected, but as we actually do not have any more stock of the item that the customer is requesting, we are unable to fill the orderThe customer's credit card was not authorized or charged
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
As we have already indicated to the customer, we are willing to accept a return of this machine for repair or replacementThe customer has not done so, and has indicated that he does not want to re-package the machine to ship it back to us
We have nothing further to add
We will continue to offer the customer technical assistance, as we would any customer whether out of warranty or notWe have no record of any communication with the customer during his warranty period regarding the issues he claims, and we log all such issuesWe are not able to offer the customer a refund
Complaint: [redacted] I am reluctant to accept this response because: As you can see in the attached letter FROM the business, the return policy is not what was stated in the latest response.Grizzly can easily rectify this issue by simply stating, in writing, that they do not require the machine being returned be in "unused and in new, resalable condition" as stated in the letter provided with the return labelThe letter when sent with the label establishes the standard set for refund under their warranty.Simply, Grizzly should send another label along with a letter reflecting the policy they stated in their most recent response, this would have resolved the issue in the beginning; frankly their reluctance to clarify this question raises an issue of trust on my part.As soon as Grizzly makes good on their warranty, I'll report it on the Social Media they're so concerned about.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It was a phone conversation and I can pull up my Verizon billing to prove it if you deny our phone conversations Sincerely, [redacted]
The Revdex.com changed the destination e-mails of complaints without telling anyone, so this complaint is quite old.We were able to get the customer's item delivered on a smaller truck, and we refunded his lift gate charge of $as a courtesyWe believe the issue was resolved to the customer's satisfaction a long time ago
The customer is correct, we did send him the wrong item twiceWe are having vendor issues with the item, and did not realize they were not yet resolvedI have had someone call the customer to assure him that we will facilitate a return and full refund
To clarify, the error was [redacted] 's not Grizzly'sThe customer was able to take advantage of the pricing mistake on several ordersWhen the error was discovered, we re-routed all erroneous shipments back to usThe customer has received a full refund
The on-line price of $was a keying errorThe actual price is $Upon discovery of the error we cancelled all of the erroneous orders, and sent all the customers the following e-mail: 'Subject: Price Error – ST15” Planer – Order CanceledThank you for your recent order for a ST15” Planer The price for this item was listed as $in error, the correct price is $ Please note that we have canceled your order, and your credit card/payment account will not be chargedWe apologize for this mistake if you would like us to process your order at the correct price of $1795.00, please reply to this email.' We have not charged any customer a different price for this item, nor would we without permissionWe are very sorry that this error occurred
A keying error resulted in the above mentioned item being offered on-line for $rather than the actual price of $Upon discovery of the mistake, we cancelled all the orders and sent all customers the following e-mail: 'Subject: Price Error – ST15” Planer – Order Canceled Thank you for your recent order for a ST15” Planer The price for this item was listed as $in error, the correct price is $ Please note that we have canceled your order, and your credit card/payment account will not be charged We apologize for this mistake if you would like us to process your order at the correct price of $1795.00, please reply to this email.' We have not charged anyone the increased price, and would not without permissionWhen the orders uploaded from the web, the correct pricing was applied and that is what the customer saw, prior to the cancellation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , we can accept this resolution if Grizzly clarify the followings : 1- Grizzly agrees to pick up and redeliver the ,machine within a firm and reasonable time frame .(not more than weeks) 2- Grizzly agrees to replace the machine if the issue happens again due to poor machine quality 3- [redacted] will not be responsible for transportation Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because in this scenario, Grizzly IS "the carrier." I can only interact with GrizzlyI am not eligible to interact with [redacted] because I do not have a contract with themGrizzly doesTherefore Grizzly is representative of any wrongdoing by "the carrier" and should be the one covering the costs incurred--not me.There has been an intangible loss of money through the time, effort, and frustration that the shipping issues caused me$is not enough to cover these lossesGrizzly should remedy the situation by paying the cost of shipping.This is what being a "better business" requires: a business should treat the public in a fair and honest mannerPushing the costs of mistakes off the business to the consumer does not constitute being eligible to be a "better business" and it is for this reason I reject the response.Sincerely, [redacted]
We have no record of any communication from the customer until this current complaintHad the customer contacted us during his warranty coverage period, we would have been happy to rectify any issues at the timeThe customer is now well out of warranty, so we are unable to offer a refund
Complaint: [redacted] I am rejecting this response because:Please re read the complaintthe hose doesn't stretch to the 20' as stated in your catalog I want to use it at the full length but it will not stay it retracts and pulls off my saw I sent two back because of the problem of the one I opened I understand the return policy you sent me the return label that cost me $ per hose to ship them back $ more than it cost to ship to me you have a product that does not preform as stated in your catalog and you over charge on return shipping Please re read the desired settlement nothing less is acceptadle Sincerely, [redacted]
They have told you they would stop sending me advertisement emails I continue to get them Please have them stop, I have no confidence in this company ***