Although we did not receive the claim number providing a claim file to review, based upon your letter above we can tell you a nine (9) year old catalytic converter would be depreciated.We would be happy to review your specific file if you can provide the claim number you are referencing
The payment made on 11/25/was an online bank payment in the amount of $check#82279570b. On 11/26/Alliance United attempted to debit the scheduled payment in the amount of $and payment was rejected. Our bank sent it through a 2nd time on 12/3/and payment was debited from your account. I will be placing in the mail today a copy of the returned items report from our bank which shows the payment on 11/26/was returned. If you have further questions after reviewing this report please contact our office
We received the email below from the Revdex.com asking us to respond to your Revdex.com complaint however it appears their website is not functioning properly. As such, we are contacting you directly. We were able to pick up the claim number
from their website and would like to address your concerns. Our file indicates Edward Ruiz called you today, the 22nd. He provided your voicemail with his callback information. He indicated we are pending the estimate of repairs on your vehicle at this time. However, the most recent file note of the 22nd reveals your estimate has been received and was reviewed by our staff today at 3:13pm. I believe our adjuster Maureen Leahy is anxious to share this information with you tomorrow. She can be reached directly at ###-###-####. I have included her in this email. *** ***Alliance United Insurance Company
We received a call from you on 12/26/to inquire about your refund. Our system notes show you requested to speak with a supervisor and one was not available. Customer Service offered to have a supervisor return your call and you refused.As requested, your policy was cancelled
effective 12/15/2014. A refund in the amount of $was credited back to your account on January 3, 2015.Please let me know if I can be of further assistance.Sincerely,*** ***Alliance United Insurance
Our Customer Service Department spoke with you on 1/9/and advised you elected to make payments on your policy by electronic funds transfer. Customer Service explained a withdrawal was scheduled 11/26/in the amount of $and you also made a check payment in the amount of
$60.62. A stop payment was placed by you for payments to our company which means the next scheduled payment will be returned. To avoid cancellation you will need to submit a payment before the due date of 1/26/2015.If you have any further questions please contact our Customer Service Department
Complaint:
I am rejecting this response because:I was never told that this would not be covered in the many times that I spoke with JaimeI kept getting told to pay for it and send in the invoiceI would never had to have the rental car or have the car insured it it weren't for the damage caused to my car by their clientI feel I am owed the money that I have paid out for the rental carIf there are stipulations when a rental car in involved Alliance should identify those stipulations and make people aware If I had know then I would not have added insurance (and unfortunately would have been breaking the law since the car would have been uninsured)Their client was at fault and I should be reimbursed for all money's that I had to pay out of pocket
Regards,*** ***
Our adjuster and our adjusters supervisor have explained our insured's policy limits directly with our insuredShe can expect to receive a partial denial letter via U.S.P.S shortly
Complaint:
I am rejecting this response because:
My questions still have not been answered entirelyJoshua still refuses to answer emails or phone callsI have sent multiple emails over the last few days and no response
Regards,
*** ***
Thank you for your corrected address and we are currently working to resolve a coverage issueThis means that there currently exists a question as to whether or not coverage exists for thisaccidentPlease be advised that our investigation, handling, defense, orsettlement of this claim does not
constitute an admission of coverage under ourinsured’s insurance policy.Since the possibility exists that there may not be coverage to pay for yourdamages, you may wish to consider proceeding through your own insurancecompany to repair your vehicleAdditionally, please keep in mind that you havea duty to mitigate your damagesShould coverage be found to be in order, youmay not be compensated for expenses that could have been avoided through theuse of reasonable measures.Alliance United Insurance Company will investigate this claim subject to thisreservation of rightsPlease feel free to contact me if you have any questionsregarding this letter or if you have any documentation available to assist us inclarifying this question of coverage
Complaint:
I am rejecting this response because: Alliance United insurance wrote me an email yesterday that your website was down so they had to communicate directlyThey said an *** *** contacted & left a voicemail on the situation, which is untrueThen Mike McTighe from Alliance said that *** *** recieved the estimate info as of 313pm Jan & is anxious to call us tomm, which is today with the newsShe could of called yesterdayThis has been weeks going onTheir policy holder faultVery bad businessMy mom will be this year, I her daughter Elizabeth am never have we had to contact Revdex.com beforeThis company should be under investigationAll we want is an esitmate on the damage & repair or a checkThat's not too much to ask
Regards,
*** ***
Kindly provide your claim number so we may respond accordinglyPlease be kind enough to copy/past your original complaint to your response as the Revdex.com website only allows us to see what is posted
We are in receipt of your rental billing faxed to us on 12/09/2014. It appears the daily rate of $152.00 plus tax at 9.0% would be $165.68.You elected to purchase (DW) or Damage Waiver, (PAI) Personal Accident Insurance and (RAP)...
Rental Auto Protection?Our insured's policy will not allow us to afford these additional coverages you elected to purchase. Kindly contact [redacted] at ###-###-#### X#### should you have any additional questions.We have asked him to call you as well to explain the above.
We have provided a copy of your email to our adjuster and his supervisor.Our records reveal you have had the opportunity to speak to our adjuster and have your questions answered since the filing of your complaint on 4/17/2015 3:13:32 PM. Thank youplease contact the handling adjuster should you have...
any additional questions.[redacted], [redacted]@allianceunited.com ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10555458, and I have sent an email to the contact at Alliance United with their case number, as he requested it. Thanks so much for...
sending a message to this company, I do hope they will step up to the plate and accept responsibility and liability for the woman they insure, who caused the accident...right now she and Alliance United haven't spend one cent in repairing my car or reimbursing me the rental car bill I had to pay. I checked the Alliance website, and there are so many people in the exact same situation as I...you should review them....based on that, I have no idea how they have a good rating...with Revdex.com.
I appreciate your help with this situation and I hope Alliance United steps up to the plate and resolves this matter. Thank you...
Regards,
[redacted]
Claim 242616Betterment is taken on parts that do not last as long as the vehicle and have to be replaced during the life of the vehicle. The percentage of depreciation is based upon the life expectancy of the part. Betterment may also be taken if the part being repaired or replaced has pre-existing...
damage.If you have nay questions, please call [redacted] Rachael OchoaClaims Representative###-###-#### Ext: 6680
Although we did not receive the claim number providing a claim file to review, based upon your letter above we can tell you a nine (9) year old catalytic converter would be depreciated.We would be happy to review your specific file if you can provide the claim number you are referencing
The payment made on 11/25/was an online bank payment in the amount of $check#82279570b. On 11/26/Alliance United attempted to debit the scheduled payment in the amount of $and payment was rejected. Our bank sent it through a 2nd time on 12/3/and payment was debited from your account. I will be placing in the mail today a copy of the returned items report from our bank which shows the payment on 11/26/was returned. If you have further questions after reviewing this report please contact our office
Kindly provide the claim number so we may respond accordingly
We received the email below from the Revdex.com asking us to respond to your Revdex.com complaint however it appears their website is not functioning properly. As such, we are contacting you directly. We were able to pick up the claim number
from their website and would like to address your concerns. Our file indicates Edward Ruiz called you today, the 22nd. He provided your voicemail with his callback information. He indicated we are pending the estimate of repairs on your vehicle at this time. However, the most recent file note of the 22nd reveals your estimate has been received and was reviewed by our staff today at 3:13pm. I believe our adjuster Maureen Leahy is anxious to share this information with you tomorrow. She can be reached directly at ###-###-####. I have included her in this email. *** ***Alliance United Insurance Company
We received a call from you on 12/26/to inquire about your refund. Our system notes show you requested to speak with a supervisor and one was not available. Customer Service offered to have a supervisor return your call and you refused.As requested, your policy was cancelled
effective 12/15/2014. A refund in the amount of $was credited back to your account on January 3, 2015.Please let me know if I can be of further assistance.Sincerely,*** ***Alliance United Insurance
Kindly provide the claim number allowing us to respond accordingly
Our Customer Service Department spoke with you on 1/9/and advised you elected to make payments on your policy by electronic funds transfer. Customer Service explained a withdrawal was scheduled 11/26/in the amount of $and you also made a check payment in the amount of
$60.62. A stop payment was placed by you for payments to our company which means the next scheduled payment will be returned. To avoid cancellation you will need to submit a payment before the due date of 1/26/2015.If you have any further questions please contact our Customer Service Department
Complaint:
I am rejecting this response because:I was never told that this would not be covered in the many times that I spoke with JaimeI kept getting told to pay for it and send in the invoiceI would never had to have the rental car or have the car insured it it weren't for the damage caused to my car by their clientI feel I am owed the money that I have paid out for the rental carIf there are stipulations when a rental car in involved Alliance should identify those stipulations and make people aware If I had know then I would not have added insurance (and unfortunately would have been breaking the law since the car would have been uninsured)Their client was at fault and I should be reimbursed for all money's that I had to pay out of pocket
Regards,*** ***
Our adjuster and our adjusters supervisor have explained our insured's policy limits directly with our insuredShe can expect to receive a partial denial letter via U.S.P.S shortly
Our records reveal you spoke to the handling adjuster on 3/25/9:20:AM
Complaint:
I am rejecting this response because:
My questions still have not been answered entirelyJoshua still refuses to answer emails or phone callsI have sent multiple emails over the last few days and no response
Regards,
*** ***
Thank you for your corrected address and we are currently working to resolve a coverage issueThis means that there currently exists a question as to whether or not coverage exists for thisaccidentPlease be advised that our investigation, handling, defense, orsettlement of this claim does not
constitute an admission of coverage under ourinsured’s insurance policy.Since the possibility exists that there may not be coverage to pay for yourdamages, you may wish to consider proceeding through your own insurancecompany to repair your vehicleAdditionally, please keep in mind that you havea duty to mitigate your damagesShould coverage be found to be in order, youmay not be compensated for expenses that could have been avoided through theuse of reasonable measures.Alliance United Insurance Company will investigate this claim subject to thisreservation of rightsPlease feel free to contact me if you have any questionsregarding this letter or if you have any documentation available to assist us inclarifying this question of coverage
Complaint:
I am rejecting this response because: Alliance United insurance wrote me an email yesterday that your website was down so they had to communicate directlyThey said an *** *** contacted & left a voicemail on the situation, which is untrueThen Mike McTighe from Alliance said that *** *** recieved the estimate info as of 313pm Jan & is anxious to call us tomm, which is today with the newsShe could of called yesterdayThis has been weeks going onTheir policy holder faultVery bad businessMy mom will be this year, I her daughter Elizabeth am never have we had to contact Revdex.com beforeThis company should be under investigationAll we want is an esitmate on the damage & repair or a checkThat's not too much to ask
Regards,
*** ***
Kindly provide your claim number so we may respond accordinglyPlease be kind enough to copy/past your original complaint to your response as the Revdex.com website only allows us to see what is posted
We have asked your adjuster to call you todayWilliam Laing can be reached at ###-###-#### X
We have asked Joshua to call you today
We are in receipt of your rental billing faxed to us on 12/09/2014. It appears the daily rate of $152.00 plus tax at 9.0% would be $165.68.You elected to purchase (DW) or Damage Waiver, (PAI) Personal Accident Insurance and (RAP)...
Rental Auto Protection?Our insured's policy will not allow us to afford these additional coverages you elected to purchase. Kindly contact [redacted] at ###-###-#### X#### should you have any additional questions.We have asked him to call you as well to explain the above.
We have provided a copy of your email to our adjuster and his supervisor.Our records reveal you have had the opportunity to speak to our adjuster and have your questions answered since the filing of your complaint on 4/17/2015 3:13:32 PM. Thank youplease contact the handling adjuster should you have...
any additional questions.[redacted], [redacted]@allianceunited.com ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10555458, and I have sent an email to the contact at Alliance United with their case number, as he requested it. Thanks so much for...
sending a message to this company, I do hope they will step up to the plate and accept responsibility and liability for the woman they insure, who caused the accident...right now she and Alliance United haven't spend one cent in repairing my car or reimbursing me the rental car bill I had to pay. I checked the Alliance website, and there are so many people in the exact same situation as I...you should review them....based on that, I have no idea how they have a good rating...with Revdex.com.
I appreciate your help with this situation and I hope Alliance United steps up to the plate and resolves this matter. Thank you...
Regards,
[redacted]
Claim 242616Betterment is taken on parts that do not last as long as the vehicle and have to be replaced during the life of the vehicle. The percentage of depreciation is based upon the life expectancy of the part. Betterment may also be taken if the part being repaired or replaced has pre-existing...
damage.If you have nay questions, please call [redacted] Rachael OchoaClaims Representative###-###-#### Ext: 6680