Grossinger Autoplex, Inc.

Initial Business Response /* (1000, 5, 2015/04/03) */
Contact Name and Title: *** *** Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
The client did not purchase any of the recommended servicesThere were no records in GM system of any of these services being
performedThe services were recommended based on age and mileageThe transmission fluid cannot even be inspected - there is no dipstickIt has to be drained
There were absolutely no intentions to deceive the clientWe suggest items, and clients have the option to declineThis client declined

Liars and cheatsBrought in my *** *** coupe for oil consumption issuesWas told everything looked fineI asked about any options that could look more in depth because something was obviously wrongI went through 5quarts in 2000miI was told by service manager Larry that there was nothing to do because I have not had 7-oil changesMy car is at milesThe manual says oil change every I get it done every You can do the mathAfter battling with him for hours I finally got him to contact *** motors (Larry, isn't that supposed to be step one?) they said to do an oil consumption testThe required paperwork that *** motors of America says is supposed to be complied with was never started!! Later, about miles into the consumption test I checked the oil and it was 1qt low and dirty! I called, took it in, hours later get a call and am told that the oil was not low, that it was in fact full! Now how can that be? I told them not to move the vehicle so I could check it myselfWhat did they do? Move itI immediately took it to Green Family dealer in Molin, IL and immediately they found a bad PCV valve(Did Grossinger even look!?)When I asked to speak to the manager, Kenny ***, I was ignored for daysFinally receiving a call from none other than Larry againOnly to be told that my concerns were accusations and that there would be no helpI have yet to be contacted by Mr***And refuse to speak with LarryI'm tired of all the liesI advise you, if you want *** quality and poor customer service go to GrossingerShady shady people

Complaint:
I am rejecting this response because:
I DO NOT TRUST YOUR SERVICE DEPARTMENT in this dealership, I will take my car to another place to see if the work was doneI have not, nor will I open the box, because once I touch it there will be evidence of fingerprints, and now there are none and everything is very dustyI will go to another service center and if they determine the filter was not changed I will sue you in small claims courtwould the dealer like to see the photos and explain how their technician managed to change the engine air filter with our disturbing any of the dust?
Xristos ***

To whom it may concern,The above mentioned customers refunds has been sent to their leinholder. Thank youD***Grossinger Autogroup

Initial Business Response /* (1000, 5, 2015/01/22) */
Dear Mr***,
Thank you for visiting our dealership in LincolnwoodWe know that you had been working with local dealers in the areaWe are sorry to hear we were unable to consummate a leaseOur general manager, ** *** did meet his
promise by $with a sale price of $Mr*** agreed to lease the vehicle at a payment of $over thirty months allowing twelve thousand miles a yearAt the time of signing the lease contract Mr*** was informed by a person he called on the phone, that the line on the, LAW 100-IL-lease 6/under "Gross capitalized cost", should equal the agreed upon price of $However, the line is the gross line, not the net capitalized lineMr*** wanted the gross line not to reflect the factory rebate which must be taxed in the state of IllinoisMr*** did not agree to the Illinois disclosure and decided to decline the leaseWe appreciate that you gave us the opportunity to earn your businessHowever, we decline to compensate you five hundred dollars for the current Internal Revenue Service mileage
Respectfully,
*** ***
Operations Manager
XXX-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/02/17) */
I never received any further response from anyone concerning this complaint after the initial filingI do not agree with ***'s account of the transactionThe objective was to increase the price of the vehicle with the lease agreementIf this was not the case why didn't they just sell us the car at the agreed upon priceThe salesman told me they were going to loose money on the sale of the vehicleI believe they were exceedingly creative with their lease numbers and got caughtAdditionally, I did not request compensation in the amount of $It seems like business as usual in the crooked city

Initial Business Response /* (1000, 5, 2014/11/19) */
Complaint Case #: XXXXXXXX
Consumer: *** ***
We are in receipt of the above mentioned complaintOur office has reached out to Ms*** and awaits her replyGrossinger would like to apologize for any inconvenience Ms***
has experiencedEvery retail used car is sent to a third party vendor for detailingWe are in communication with the vendor to better improve our quality control processMs*** negotiated the price of the vehicle $1,less than advertised, agreed to the vehicle's condition sold "AS IS", brought the vehicle to her technician and stated she had financing set up through her own lenderOur finance department offered financing through our lenders since Ms*** did not have funds to pay for the vehicle at time of deliveryAs a courtesy to Ms*** we extended the opportunity to pay us free of interest on $15,for five days after she took delivery of the vehicleMs*** signed a "We Owe" document stating, "Sold as is and Nothing Owed"In addition, a "Used Car Buyers Guide" is signed "As Is and Shown"We would gladly reimburse Ms***'s for the violation she receivedWe ask for proof of paymentMs*** indicated we made a good faith offering of free oil changes and Ms*** declinedWe decline her arbitrary request for $for a "for the potential issue" that never occurredWe are eager to resolve this matter quickly
Thank you,
*** ***
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 13, 2014/12/09) */
I have not been contacted at all by the business in regards to receiving the $
Final Business Response /* (4000, 15, 2014/12/15) */
Dear Ms***,
Please mail a copy of your cancelled check and the ticket to *** Autoplex at NMc Cormick Blvd., Lincolnwood, Illinois XXXXX, to the attention of *** ***Once received we will issue issue reimbursement for the ticket
Thank you,
*** ***
XXX-XXX-XXXX
***@***.com

Initial Business Response /* (1000, 5, 2014/04/07) */
I want to speak to Ms *** I left a message on her voicemail
Please ask her to call *** *** XXX-XXX-XXXX

Complaint: ***
I am rejecting this response because:
I called the manager and asked him when we could come in to get our trade and pick up.our check and he said he would continue the dispute through the Revdex.com
I they don't have a cashable contract they cannot hold our money and force us to buy a car under their financing terms14% apt is not what we signed up for
PPlease assist
Thank you
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/29) */
*ear Mr*** and Ms***,
We are in receipt of the above mention complaintMr*** purchased a *** *** with 143,milesRepairs to the vehicle were completed as promised to Mr*** The vehicle was
sold "AS IS' with no express or implied warranties or representationsMr*** acknowledged the terms of the purchase by signing the bill of sale and the FTC Buyers GuideIt states, "You will pay all costs for any repairsThe dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle."
Thank you for your continued support
***
Grossinger Autoplex
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business because I did not receive a good vehicle for the money I paidAlso, I dealt with a Spanish sales rep, my English reading/writing skills are poor and I am only able to file this compliant with the help of my sister-in-lawI asked for a bilingual finance rep but when it was time to sign the contract the finance rep did not speak any Spanish and I did not fully understand everythingI also know that I was promised a vehicle in good condition and contrary to Grossinger's response, I was promised a 2-year warrantyI do not believe the vehicle was sold to me in good faith and I believe that the sales rep knew that I was purchasing a lemon and declined to inform me of the real condition of the vehicle before I purchased itAfter discovering that the vehicle wasn't worth what I paid, I went to the company on several occasions, trying to speak to someone about my purchase and one sales rep mentioned that the vehicle I purchased was actually going to auction and should have never been sold to meIt is not fair that they took my money and sold me a vehicle that I can no longer drive after only monthsGrossinger did not care to comment on how their sales rep/finance manager had me sign an additional contract with a different lender and a different interest rate without explaining it to meNot once did they mention I was signing a different contractI want a vehicle that is worth what I'm paying because I deserve that muchI was misled into a bad purchase and I'm sure they would not wish this on themselves or their familyI have to pay four years for a lemon vehicle that I'm unable to driveI did not know that I had any rights in this situation, which is why my complaint is delayed, but I only ask for a fair and just purchaseI have also filed a complaint with the Attorney General's office about your unfair business practices and I will also ask around to find out how many other customers were tricked into purchasing lemon vehicles with unbelievable high interest rates and large cash money downI want what I am owedI only ask to give this vehicle back in return for a vehicle in good condition of equal pricing
Final Business Response /* (4000, 9, 2015/06/18) */
Contact Name and Title: *** ***
In response:
We have offered to the customer a discounted repair estimateTo be clear, cars that are designated to go to the auction are done prior to the car being displayed on the lot, so therefore, a car is destined for the auction without a customer looking at it as they are moved off the lot and put in separate storage for auction transportationIn reviewing the paper work the customer bought the car as isFor the customers benefit at delivery we replaced multiple items at his request in excess $3,which we completed to his satisfactionWe stand committed to give the customer the repairs needed at our costWe are also willing to sit down with the customer to seek a resolution that is mutually agreeable
Thank you

Unscrupulous
I called about a specific car I was interested inThey assured me that it was available for saleDuring the process I dealt with employees including John *** the director of sales I agreed to pay the advertised price and put down a $5,deposit and made arrangements to come the next week with the balanceThe next day I got a call from another employee of Grossinger who told me that the car had previously been soldI tried to call *** to have him explain what happenedHe never returned my call

Dear Xristos *** & Revdex.com of Chicago Office,We apologize you feel this way about our Grossinger Service Department. Our goal is not only to grow our business but to maintain our current customers. Once our service department heard of the customer's concern we promptly retrieved the filter from the technician and placed it in the service manager's office. Customer was invited to bring their vehicle in to inspect the new filter and at the same time inspect the filter we removed from their vehicleThe next we heard from the customer was through your office. We regret to inform you at this time we deny refund for services rendered or a gas card. Thank you.Chris ***Service ManagerGrossinger Autoplex847-745-

Contact Name and Title: CHRIS ***
Contact Phone: ***
Contact Email: C***@GROSSINGER.COM
THE AIR FILTER WAS REPLACED.THE CUSTOMER IS GOING BY THE DUST ON THE COVER HOUSING AS EVERYTHING UNDER THE HOOD WAS FULL OF THE AMOUNT OF DUST.OUR SERVICE MANAGER KEVIN
*** WENT AS FAR AS TO PUT THE OLD FILTER ON HIS DESK.SINCE THEN,THE CUSTOMER HAS GIVEN THE DEALER A TERRIBLE SURVEY BECAUSE OF WHAT HE IS ASSUMING INCORRECTLY AND NOW THIS Revdex.com CASE OVER A $AIR FILTER THAT THE DEALER REPLACED.THE COOLANT LEVEL WAS NOT LOW BUT AT THE MARK IN THE DEGAS OVERFLOW BOTTLE.THE WIPER FLUID,IF ANYTHING SHOULD HAVE BEEN TOPPED OFF BUT THAT IS DONE BY OUR PORTERS NORMALLY WHEN THE CAR IS BEING WRITTEN IN THE SERVICE DRIVE.PLEASE CONTACT ME FOR FURTHER INFORMATION.THIS CUSTOMER HAS DAMAGED OUR CSI FOR THE MONTH IN OUR ZONE AND OUR REPUTATION ONLINE

To Whom it May Concern:Mr*** and his brother came in on Saturday 05/28/looking to buy a car Customer was here for hours negotiating a de** with a fluent Spanish sales person that was doing all the negotiation in Spanish Customer purchased a new *** *** Vin #
***The purchase included a trade and a $down payment After completion of the paper work, customer didn’t have his check book on him , customer went home and brought back the down payment for the car Delivery of the vehicle was done with a Spanish speaking delivery specialistOn 06/03/we got a call from the lien holder stating that a 3rd party called and said that their uncle don’t work and can’t afford the car We tried to call the customer to see what have happened we got no call back. On Monday, June 6,2016, the 3rd party called Grossinger asking for a refund for the transactionHe was advised they need to come in and talk to the finance manager Customer came in the afternoon with the 3rd party that claimed he is in the car business as well and that he was the one who called the bank and canceled the contractAfter further discussion, negotiated for his Uncle and demanded we sell him the car for invoice less hold back less $We tried to explained to the customer that the way the de** was negotiated was on a tagged unitThe customer was given a price of invoice less rebate which equate to $The third party wanted to negotiate the price for the extended warranty which we also did and offed it to them at a discounted price so that the agreed toThe customers issues is they wanted the same rate they had with the first bank but we were not able to do secure a loan through them because the third party called and provided the bank information The customer refused to go with the other bank and walked awayHe left the car in front of the dealership took the keys and his plates with him and never heard from the customer again until this complaint Please have the customer contact me directly (*** and ask for ** ***. Sincerely,** ***s Gener

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Once again, I did not sign any documents until I was in the financing officeWhen the deal was taking place it was directly with the sales manager who contacted *** *** directly regarding an approval for a loanIf I signed that form it was AFTER the deal was set with my own lender, but yes I would like the hard inquires removed from my credit report (that was the *** and only thing I asked for)I did not want to take it to the Revdex.com and its unfortunate that I had to because the staff was re*** nice and I have a great carI wanted this to be taken care of and every*** pointed back to the dealership who did not want to help me and in fact stated "I can take it to the Revdex.com." Please just remove them from my credit report.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/12/05) */
Our office has processed a check for the service contract refund in the amount of $856.75. We will express mail the check to [redacted].

To Whom It May Concern:Grossinger Autoplex is in response to the above mentioned complaint.  A refund check number [redacted] in the amount of $3245.46 issued on March 7, 2018 was sent to Ms. [redacted] and Mr. [redacted] lienholder [redacted].  A supplemental check in the amount of$654.54 will be...

mailed the week of March 23, 2018 to [redacted].  Both checks will equal the total sum of the warranty premium of $3900.00. Thank you,Sean [redacted]Business ManagerGrossinger Auto Group###-###-####

To Whom it May Concern:Client came in on Saturday 10/28/2017 looking for a specific vehicle, 2014 [redacted] which was advertised for $27885.00, client was an out of state buyer from Indianapolis IN.  After being attended to and viewing the vehicle including a test drive.  Client offered us,...

$24000 which was declined.  We agreed to $27250.00 plus taxes and fees.  We proceeded with the paperwork.  Customer mentioned that he has a pre-approval letter from [redacted] in which he provided to us.  It was not an approval on the particular vehicle he looked and wanted to purchase.  We explained to the client that a backup contract must be done in the case his approval does not finalize for any unforeseen reasons.  He agreed, hence, he provided a signed credit application.  All the paperwork was completed and the client was waiting patiently in the waiting area.  After 20 or so minutes, client approached the front desk and asked to speak with the salesman. Client stressed that his credit score has gone down due to multiple inquires.  We sat the client down explained that a finance manager will come speak with him.  A short time later, a finance manager approached the client, listened to all his concerns and provided all the answers for the second time.  We explained repeatedly that his pre-approval letter was not an actual bank check or a finalized approval on the vehicle he was interested in, therefor, a backup contract with another financial institution must be filled out and in the case his financing does not finalize.  Furthermore, we touched on the fact that the client is looking at a third-party credit monitoring application that is not accurate with credit score. Client asked to give him all his copies including the Drives License copies in which we complied, the client continued being unhappy and proceeded to exit the dealership.  In an attempt to help since it was a long drive back, we informed him that we secured a better rate vs what he was offered and he declined.  Attached are the paperwork including a signed credit application.  Below is the portion the customer signed allowing us to run their credit. Thank you[redacted] General Manager[redacted]

To Whom It May Concern:We are in receipt of the above mentioned complaint. The customer contacted our BDC inquiring about a car. They asked if they could be approved for a loan. They submitted an online credit app. When they arrived they came through the Cadillac showroom to the sales desk....

 They were looking at the Enclave, we asked if they needed help. They told us they were here to see Phoenix. We told them she had gone home for the night and we offered our assistance. The car they came in on was sold about a half hour prior. The customer was still in the finance office at the time. Martize our sales manager told them the car was sold and offered to show them some other cars that would fit what they are looking for. Matt [redacted] took them outside to show them cars. After seeing the cars they decided none of them work. I was told she did not like any of the cars and they just walked off. The following day the customer called to express her experience and I called her back. I apologized for her poor experience and explained we don't hold cars they are first come first serve basis.  There was no wrong doing on our part and I expressed we are sorry for her poor experience. The phone call was disconnected. She called back and spoke with a sales manager, Arsany.  He reiterated we do not hold cars and the vehicle was sold and she hung up. Grossinger cannot remove the credit inquiry since the customer submitted the authorization online.  We are truly sorry the customer was dissatisfied with their experience and apologize for any inconvenience this may have caused them. Sincerely,Ric [redacted]Sales ManagerGrossinger Autoplex847-674-9000

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Once again, I did not sign any documents until I was in the financing office. When the deal was taking place it was directly with the sales manager who contacted [redacted] directly regarding an approval for a loan. If I signed that form it was AFTER the deal was set with my own lender, but yes I would like the hard inquires removed from my credit report (that was the [redacted] and only thing I asked for). I did not want to take it to the Revdex.com and its unfortunate that I had to because the staff was re[redacted] nice and I have a great car. I wanted this to be taken care of and every[redacted] pointed back to the dealership who did not want to help me and in fact stated "I can take it to the Revdex.com." Please just remove them from my credit report. 
Sincerely,
[redacted]

To Whom It May Concern;Our office is in receipt of the above mentioned complaint.  It is our understanding after the customer returned to the dealership a few times and we reviewed the numbers they comfortable with the explanation.  If for some reason they are still looking for additional...

information they may contact me at 847-[redacted]. Thank you,General ManagerAl [redacted]Grossinger Autoplex