Grossinger City Cadillac Chevrolet

We have researched this customer's complaint and I am herein responding.? The customer has the proper warranty and had work done at another [redacted] dealership.? Under [redacted] ' guidelines, the dealership that completed the repair must be the one that submits for warranty reimbursement for the customer.? We do wish that we could assist in this matter but we were instructed as such by [redacted] .? ? ? Sincerely, [redacted] Grossinger?

We have received this previous employee's complaint and have forwarded to our human resource department for research They have found that we have no record of running Ms [redacted] credit historySincerely, [redacted] Grossinger [redacted]

Complaint: [redacted] I am rejecting this response because: I went in and ask fo the front right wheel issue issue to be checked andback breaks to be doneI never gave them permission to work on the front of my car only inspect it and which I paid with the oil change special That included a multipoint inspectionI never authorized the front break work I only authorized the back breaks which was never done it is incredible to think that Grossinger is forcing me to pay for work I never authorizedThey called m and just told me we did your front breaksI called several times to get an update on the front right wheel issue and get getting voicemail no one ever called me to say this is what is wrong in front do you want to get it done? That is proper business practiceAny work done on my car should have been approved by myself and both other businesses are telling me there where no issue with my front breaksThere is no possible way the breaks where rated a in front and in rear breaks last visit yet this visit Grossinger says they were in front and in backBreaks don’t waste that fast and breaks don’t get ok more after two months of usage this dealer is covering up a mistakeIt is very clear to me someone entered the order wrong And I am being pinned with the costNo dealer has ever done the work without asking meI do also recall that they always say calls are recorded then they can find the call me and Richard had it will clearly state my surprise when told they did back breaks and it will show how h hesitated to explainI expect Grossinger to take responsibility for their mistakes Sincerely, Michael ***

Initial Business Response / [redacted] (1000, 8, 2015/05/22) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com I have received this complaint and as the General Manager- I got involved with Ms [redacted] personally and made sure we serviced her to her satisfactionThis was done right after I was informed of her initial experience with our dealershipWe did sell her a vehicle and I believe she is now satisfiedif I can assist her further, I would be more than glad to get involved again

Initial Business Response / [redacted] (1000, 8, 2015/02/09) */ Contact Name and Title: [redacted] - Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We will gladly reimburse Mr [redacted] this amount of $ he is requestingWe appreciate his business and apologize for the confusion that surrounded this transaction

We are not in a position to refund this customer for his brake repairs The work was authorized by the customer as he asked about a coupon for the brakes.? We honored the coupon and also showed the customer his old brakes which were in need of replacement.Sincerely,Steve [redacted] Fixed Operations Director

In answer to this complaint, we have discussed this as? a management team and researched this complaint thoroughly.? Due to the age of the vehicle and the fact that the vehicle sat for so long without being driven, there are multiple issues with the vehicle.? We did properly repair the problem the customer paid for.? In the interest of customer satisfaction and retention, we are going to be heavily discounting any future services that have to do? with other repair areas that the vehicle needs at this point.? We do have the vehicle in our shop currently and are working through some type of settlement with the customer.? Sincerely, [redacted]

In answer to this complaint, we have discussed this as a management team and researched this complaint thoroughly Due to the age of the vehicle and the fact that the vehicle sat for so long without being driven, there are multiple issues with the vehicle We did properly repair the problem the customer paid for In the interest of customer satisfaction and retention, we are going to be heavily discounting any future services that have to do with other repair areas that the vehicle needs at this point We do have the vehicle in our shop currently and are working through some type of settlement with the customerSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The issue is not resolved? The other dealer says it is not their responsibility as well? Who am I to believe? ? I apologize sincerely, but both cases must remain open against both dealerships until one of the two dealerships takes responsibility Sincerely, [redacted] ***

We have received this previous employee's complaint and have forwarded to our human resource department for research? They have found that we have no record of running Ms [redacted] credit history.? Sincerely, [redacted] Grossinger [redacted]

Complaint: [redacted] I am rejecting this response because: it's on my credit report, therefore [redacted] Grossinger needs to RECHECK his records Sincerely, [redacted] ***

Initial Business Response /* (1000, 5, 2014/09/22) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
we have received this complaintThe actual customer that purchased from us is named *** *** unfortunately,
We could not obtain financing for this customer due to the fact that her employment did not verify when the banks contacted her jobWe have recently had to take the vehicle back from this customer and will be refunding all of their down payment as well as reimbursing the customer for a rental car bill so that they could get back to their home townWe made every effort to satisfy this customer and do regret that we were not able to earn their business
Initial Consumer Rebuttal /* (3000, 7, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem was wen I gave my social # to grossinger's recovery team I was told my score would help *** get financed even though I was lightWe were told the car was being financed for the thousand it was advertised for on internet but the bank told us it was being asked to finance thousandPoint being if I would've know they were doing I wouldn't have agreed to my credit being ranAs a result I know have hard inquiries on my reportWhen asked about the price we were continually told it was because her income wasn't enoughWe have yet to receive any refund and have been calling but continue to get the run around from various people from sales to finance and no calls back
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can I have a direct number to whoever is handling this refund? This is the same issue with the car miscommunication/no communicationWe were told to days orginally on the 8th day we called the finance department and there was no notes or mention of the refund with themWe have been calling and calling only to receive the run around from multiple peopleFiling a complaint with Revdex.com Has been are only way of getting an appropriate response
Final Business Response /* (4000, 15, 2014/10/27) */
We did refund this customer the deposit and also the cab fare (the cab fare was done as a good will gesture)The check was mailed and cleared our bank on 9/30/Please let me know if you would like me to provide a digital image of the check
Sincerely,
*** ***
General Manager
XXX-XXX-XXXX

Initial Business Response /* (1000, 6, 2015/08/25) */
Contact Name and Title: Van ***- GM
Contact Phone: ***
Contact Email: ***@grossinger.com
We have received this customer's concerns and have taken care of getting her the $ Her concerns are now taken care of We do apologize
for the delay

We have researched this customer's complaint and I am herein responding. The customer has the proper warranty and had work done at another ** dealership. Under *** ***' guidelines, the dealership that completed the repair must be the one that submits for warranty reimbursement for
the customer. We do wish that we could assist in this matter but we were instructed as such by *** ***. Sincerely,*** Grossinger

We have researched this customer's complaint and I am herein responding. The customer has the proper warranty and had work done at another ** dealership. Under *** ***' guidelines, the dealership that completed the repair must be the one that submits for warranty reimbursement for
the customer. We do wish that we could assist in this matter but we were instructed as such by *** ***. Sincerely,*** Grossinger

Complaint: ***
I am rejecting this response because: I went in and ask fo the front right wheel issue issue to be checked andback breaks to be doneI never gave them permission to work on the front of my car only inspect it and which I paid with the oil change special
That included a multipoint inspectionI never authorized the front break work I only authorized the back breaks which was never done it is incredible to think that Grossinger is forcing me to pay for work I never authorizedThey called m and just told me we did your front breaksI called several times to get an update on the front right wheel issue and get getting voicemail no one ever called me to say this is what is wrong in front do you want to get it done? That is proper business practiceAny work done on my car should have been approved by myself and both other businesses are telling me there where no issue with my front breaksThere is no possible way the breaks where rated a in front and in rear breaks last visit yet this visit Grossinger says they were in front and in backBreaks don’t waste that fast and breaks don’t get ok more after two months of usage this dealer is covering up a mistakeIt is very clear to me someone entered the order wrong And I am being pinned with the costNo dealer has ever done the work without asking meI do also recall that they always say calls are recorded then they can find the call me and Richard had it will clearly state my surprise when told they did back breaks and it will show how h hesitated to explainI expect Grossinger to take responsibility for their mistakes
Sincerely,
Michael ***

We are not in a position to refund this customer for his brake repairs The work was authorized by the customer as he asked about a coupon for the brakes. We honored the coupon and also showed the customer his old brakes which were in need of replacement.Sincerely,Steve ***Fixed Operations
Director

We are not in a position to refund this customer for his brake repairs The work was authorized by the customer as he asked about a coupon for the brakes. We honored the coupon and also showed the customer his old brakes which were in need of replacement.Sincerely,Steve ***Fixed Operations
Director

We have rechecked our records and do no have this record on file

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
I am in receipt of Ms***'s complaint and I apologize for her experienceThe *** financing program is one that has recently gone
through some dramatic changes and I believe these restrictions took place during the time that Ms.*** was purchasing her vehicleI am glad to assist her with her concerns about her plate chargesI am going to reach out to her and see if I can assist her
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** *** the General Manager, contacted me and was able to fully resolve the issue within hoursI am requesting this complaint be closed as I am satisfied with the resolution to this matter