Grossinger City Cadillac Chevrolet

We have received this previous employee's complaint and have forwarded to our human resource department for research They have found that we have no record of running Ms*** credit history
Sincerely,
*** Grossinger
***

Initial Business Response /* (1000, 6, 2015/08/25) */
Contact Name and Title: Van ***- GM
Contact Phone: ***
Contact Email: ***@grossinger.com
We have received this customer's concerns and have taken care of getting her the $Her concerns are now taken care ofWe do apologize
for the delay

I do not understand how this customer states that he did not have a concern about his front brakes. The complaint the service adviser typed on the repair order which the customer signed states that he had a concern over a vibration at high speeds. I regret we are not going to be able to honor this customer's request for a refund. Sincerely,Steve ***

In answer to this complaint, we have discussed this as a management team and researched this complaint thoroughly. Due to the age of the vehicle and the fact that the vehicle sat for so long without being driven, there are multiple issues with the vehicle. We did properly repair
the problem the customer paid for. In the interest of customer satisfaction and retention, we are going to be heavily discounting any future services that have to do with other repair areas that the vehicle needs at this point. We do have the vehicle in our shop currently and are working through some type of settlement with the customer.
Sincerely,
*** ***

In answer to this complaint, we have discussed this as a management team and researched this complaint thoroughly. Due to the age of the vehicle and the fact that the vehicle sat for so long without being driven, there are multiple issues with the vehicle. We did properly repair the
problem the customer paid for. In the interest of customer satisfaction and retention, we are going to be heavily discounting any future services that have to do with other repair areas that the vehicle needs at this point. We do have the vehicle in our shop currently and are working through some type of settlement with the customer. Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/02/09) */
Contact Name and Title: *** ***- Pres
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We will gladly reimburse Mr*** this amount of $ he is requestingWe appreciate his business and apologize for
the confusion that surrounded this transaction

Complaint: ***
I am rejecting this response because:
The issue is not resolved The other dealer says it is not their responsibility as well Who am I to believe? I apologize sincerely, but both cases must remain open against both dealerships until one of the two dealerships takes responsibility
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I went in and ask fo the front right wheel issue issue to be checked andback breaks to be doneI never gave them permission to work on the front of my car only inspect it and which I paid with the oil change special
That included a multipoint inspectionI never authorized the front break work I only authorized the back breaks which was never done it is incredible to think that Grossinger is forcing me to pay for work I never authorizedThey called m and just told me we did your front breaksI called several times to get an update on the front right wheel issue and get getting voicemail no one ever called me to say this is what is wrong in front do you want to get it done? That is proper business practiceAny work done on my car should have been approved by myself and both other businesses are telling me there where no issue with my front breaksThere is no possible way the breaks where rated a in front and in rear breaks last visit yet this visit Grossinger says they were in front and in backBreaks don’t waste that fast and breaks don’t get ok more after two months of usage this dealer is covering up a mistakeIt is very clear to me someone entered the order wrong And I am being pinned with the costNo dealer has ever done the work without asking meI do also recall that they always say calls are recorded then they can find the call me and Richard had it will clearly state my surprise when told they did back breaks and it will show how h hesitated to explainI expect Grossinger to take responsibility for their mistakes
Sincerely,
Michael ***

We have received this previous employee's complaint and have forwarded to our human resource department for research? They have found that we have no record of running Ms*** credit history.? Sincerely,*** Grossinger***

We have rechecked our records and do no have this record on file.?

Complaint: ***
I am rejecting this response because:The issue is not resolved? The other dealer says it is not their responsibility as well? Who am I to believe? ? I apologize sincerely, but both cases must remain open against both dealerships until one of the two dealerships takes responsibility
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: it's on my credit report, therefore [redacted] Grossinger needs to RECHECK his records
Sincerely,
[redacted]

I do not understand how this customer states that he did not have a concern about his front brakes.  The complaint the service adviser typed on the repair order which the customer signed  states that he had  a concern over a vibration at high speeds.  I regret we are not going to be able to honor this customer's request for a refund. Sincerely,Steve [redacted]

Complaint: [redacted]
I am rejecting this response because:The issue is not resolved.   The other dealer says it is not their responsibility as well.  Who am I to believe?  I apologize sincerely, but both cases must remain open against both dealerships until one of the two dealerships takes responsibility.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it's on my credit report, therefore [redacted] Grossinger needs to RECHECK his records
Sincerely,
[redacted]

We have researched this customer's complaint and I am herein responding.  The customer has the proper warranty and had work done at another ** dealership. Under [redacted]' guidelines, the dealership that completed the repair must be the one that submits for warranty reimbursement...

for the customer.  We do wish that we could assist in this matter but we were instructed as such by [redacted].   
 
Sincerely,
[redacted] Grossinger

Initial Business Response /* (1000, 6, 2015/08/25) */
Contact Name and Title: Van [redacted]- GM
Contact Phone: [redacted]
Contact Email: [redacted]@grossinger.com
We have received this customer's concerns and have taken care of getting her the $200. Her concerns are now taken care of. We do ...

apologize for the delay.

We bought a 2013 [redacted] from this place last summer. When we bought it we thought it was great, looked clean on the outside and inside. Once we got it home and in the sunlight we noticed many things wrong. First the front bumper was a different color than the van, there were buff marks all over the van, there was a tape mark from the bumper being painted, the back bumper was the same as the front. We also found papers in the van showing it had been in an accident and that was never told to us. They told us it was "a trade in for someone who wanted a newer van." The back hatch was off and I had to fight with the manager to have them pay for it. Then I had to drive to Chicago which is 3 hrs from where I live to have it fixed even though there are [redacted] dealers here. The hatch still is not right, it makes a horrible noise when its opened automatically. We recently had to pay to have our 2013 van buffed out because there were swirl marks all over it. When we had our door fixed, they claimed they fixed the swirls, which they also accused me of doing to the van myself. I will never buy a car from this company again.

Initial Business Response /* (1000, 8, 2015/05/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
I have received this complaint and as the General Manager- I got involved with Ms. [redacted] personally and made sure we serviced her to her...

satisfaction. This was done right after I was informed of her initial experience with our dealership. We did sell her a vehicle and I believe she is now satisfied. if I can assist her further, I would be more than glad to get involved again.

Initial Business Response /* (1000, 8, 2015/05/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I have received this complaint and as the General Manager- I got involved with Ms. [redacted] personally and made sure we serviced her to...

her satisfaction. This was done right after I was informed of her initial experience with our dealership. We did sell her a vehicle and I believe she is now satisfied. if I can assist her further, I would be more than glad to get involved again.