Grossinger Hyundai

To Whom It May Concern:Our office is in receipt of the above customer's complaint We are reviewing the concerns and will update the site upon completion of our inquiry.Thank you,D[redacted] Operations ManagerGrossinger Autogroup [redacted]

My husband and I went to grosssinger Hyundai to get a routine oil change we purchased a car from there in we bought it with only miles the car has been nothing but problems we kept getting calls to trade in the car that they wil guarantee we get a new car we went several times and left with the same car they stated that this time was different so I decided to include myself in the loan because my credit was a lot better than my husband I specifically stated I did not want my credit run that I had a preapproval code from capital one that's the same loan my husband had all they had to do was call capital one they assured me they would not run it they lied they ran my credit six times without my permission my transunion score went down points and my experian score points :( really disappointed We spoke to manny from finance he said he was gonna make a right and write a letter stating that they pulled my credit in error so I can send it to credit bureausWell I'm still waiting for the phone call and the letter no responseI'm extremely disappointed in George from finance and Phoenix car sales for running my credit and they did not give me my check stubs

Initial Business Response / [redacted] (1000, 6, 2015/08/06) */ Dear Mr***, Thank you for taking the time to explain your experience with Grossinger HyundaiWe are sorry the experience did not end up in you owning a new HyundaiDuring your buying experience you signed a "Grossinger Hyundai Rider to Purchase Contract/Lease Contract"The rider states, "The customer understands and agrees that Grossinger shall not be obligated to sell unless a third party agrees to purchase any motor vehicle retail installment contract signed by the customer in connection with the intended purchase of a vehicle from GrossingerCustomer agrees to return the vehicle within hours after notice that Grossinger has not obtained a third party willing to purchase a lease or retail installment contract....After return of the vehicle, customer agrees and acknowledges that he/she shall remain liable for any damage to the vehicle other than ordinary wear and tear, and for any loss to Grossinger as a result of customer's failure to timely return the vehicle, as a result of finance statements to Grossinger, or by customers failure to cooperate in obtaining third party approvalUpon the return of the vehicle, customer shall pay Grossinger the sum of for each mile the vehicle has been driven by the customer." Unfortunately, due to credit and the inability to prove more that a few days of work for ***, the lenders have denied your application for purchaseWe refunded you $of your $depositThe rest was applied to the miles you put on the vehicleWe wish the circumstances would have been different and are at the mercy of third party lenders as wellShould you be able to obtain financing on your own we would be happy to assist you in the buying experience in the future Best, [redacted] Grossinger Hyundai Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) To begin, I finally heard from [redacted] who was he one who said my downpayment would be returned to meFour days later I received some of the funds but short about $with no explanation whatsoeverI called times, emailed just as much and it still took a week to get any responseFinally I spoke a few days ago with ***, the GM there and he explained the situation but my concerns are only greater about the horribly unethical and manipulative way I was treated If [redacted] can now sit on a phone with me and explain all the details of what the forms I signed were all about, it smells very evasive and coy to me that this same person could sit across a desk from me while I signed these contracts and he just sits mute the whole timeWhy? Because they are counting on people's ignorance; they thrive on thisNever was I once told this financing my not finalizedNever was this preposterous policy of literally financially raping me and ruining my life by charging me triple the cost I could have paid to rent the same car they took my money forI never wanted nor intended to even purchase a car that day and they railroaded me right into this then they sit with their hands in their pockets innocently whistling the whole time they're handing you mountains of papers to sign and intentionally withholding vital informationI would have NEVER have accepted the contracts they were handing me had I understood any of thisI would have said keep the car and call me when you have financing that's finalizedAnd then worse, they keep this money which [redacted] stated I would get back in full and I have to literally barrage them for over a week to even get an explanation And almost more disgusting is that when I could show proof that the Grossibger staff intentionally lied to me ( [redacted] and her story to lure me back about needing to sign some forms for example) the GM barely seemed Nto care It's possible that what they did to me is legal, but it was also deceptive, manipulative and morally wrongAnd they know full well that's what they're doing and they've left me, a cancer patient, unable to pay for my medications as a result Just because they can do a thing doesn't mean they should and on the principle alone of how badly I was treated by the whole staff at Grossinger they should've taken it on the chin and done the right thing and given me my money back They got to keep my $I get to try to fix my ruined lfe due to trusting in them and bring willing to do business with them Final Business Response / [redacted] (4000, 10, 2015/08/20) */ Dear Mr***, General Manager, [redacted] spoke to you at great length recently to address your complaintWe are very sorry for the personal circumstances you are currently inHowever, Grossinger sold you the vehicle with the understanding you were gainfully employed to meet a lenders approvalUnfortunately, your credit and inability to secure third party financing left us with no other choice but to take the vehicle backDuring your conversation with the [redacted] he asked you why you only worked days with [redacted] you stated, "You had enough in the bank that you didn't need to work"We are more than happy to sell the vehicle as a cash purchase and apply the $to the down payment if you are still interested in the carOur position still remains the same Best, [redacted] Grossinger Hyundai Final Consumer Response / [redacted] (4200, 12, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Grossinger and the Revdex.com, \i think this matter, simply put, comes down to one thingDoes this 'business' treat it's customers fairly, with honesty and integrity and provide a valuable service or do they not For my time and interaction with Grossinger, let me tally up the scoreI lost/wasted/was bilked out of nearly $that I absolutely could not afford to lose, I lost weeks of working which cost me literally thousands of dollars in lost income, and lost countless hours and hours chasing the staff of Grossinger to even have one conversation with meIn one month's time they could not even be bothered to reply to one of my dozens of calls and emailsNoneAnd for the record, so catastrophic was the loss of that money (which could and should have been easily avoided by simply talking to me, as [redacted] did AFTER the fact), I am currently living without electricityYou see, losing that money and all that income put me in a position of being likely to lose my home I purchased years ago and lived in with my recently deceased spouse, and also put me into a position two weeks ago of having to make a decision; do I go out and purchase my own cancer medications that I've been without for almost two months because of Grossinger, or do I keep the electricity onI chose my medicationsIt will be two weeks before I get another paycheck that will allow me to have the lights, the refrigerator and the stove working againTHAT is what I reaped from Grossinger and my interaction with them I put it to all of you: Would you send one of your family members or friends to Grossinger with confidence in the way you'll be treated and the value you'll receive? If so, then there's really nothing more to say and I'm either crazy or the only person alive with a soul or ethics any longerBut my guess is no you would not and that's all that should matter hereDoes the Revdex.com want Grossinger showing off that Revdex.com A+ accreditation across the top of their web page (a fact that also helped guide me there and makes me question the usefulness of the Revdex.com today)? Go onto [redacted] and see exactly how many satisfied customers Grossinger hasI believe they currenly rank of stars The fact is, they people support a whole culture of misleading, obfuscated information and outright lyingEvery one of the staff there lied or intentionally concealed information that would have been vital to my being able to make a reasonable, fair decision about my supposed purchaseThe truth is none of them would know honesty or integrity if it bit them and they do this because it's the only way they can competeThey know they're woefully underqualified in a fair fight Most of all though, is that Grossinger treated me like a dogThey used me, stole from me (legally or otherwise) and they know itI have, all my life, working in positions that had direct contact with a customer or clientIt would be utterly inconceivable in my mind to first off, ignore a client with concerns for FOUR WEEKSIt's appalling and it's very tellingYou see, they got what they wanted, my free money, and now they had no further use for meThrow me away and so they didThey have never once tried to work with me, made any effort to even show the slightest concern for my happiness or satisfactionThey don't careIf you look even at their pedantic responses here, it's nothing but self-denial and attempts to blame shift their appalling behavior onto me, the customer, the guy with no meds, no money, no house and no electricity thanks to themIt makes me sick and short of a full refund (which they should give morally if not legally) and an apology from the whole staff, I will never be satisfied nor relentBut don't worry ***, I'll probably also be dead soon thanks to your loving care and assistance One final thingI have contacted Grossinger at LEAST times over the past almost two months asking them to please return my iPass transponder which belongs to me and has $worth of toll road money loaded onto it and which I owe a deposit for and still I have nothing from them It would seem Grossinger's inability to return things they don't belong to them is a recurring themeMaybe it's intentional lack of ethics, or perhpas it's just utter and complete incompetence but either way it's despicable and I am certain they've already lost far, far more business than my $would have cost themIt's shortsighted and it will cost themThey're just too greedy of small to see it or do know about doing the right thingAnd as I've shared this story, truthfully without holding anything back, nobody, not one person, has said anything less than "That's the most messed up crap I've ever heard of" YupI agreeAnd I"ll make sure everyone knows about it if for no other reason than I want to steer my friends and loved ones away from having their lives ruined by petty greed

Initial Business Response / [redacted] (1000, 6, 2015/09/08) */ Dear Ms [redacted] , I am very sorry about any inconvenience that this may have caused youThat certainly was not our intentIt is customary for clients that pay cash and reside out of state to handle their own license and title with their respective statesI realize that our staff initially sent you paperwork with no title on 07/17/I can see how this would be confusing to youHowever, when you called, we immediately sent you the title, as well as a full refund of the sales tax, and the $'out of state' registration feeIt is our hope that you will accept our apologies and consider us for your auto needs in the futureThank you Sincerely, [redacted] General Manager Grossinger Hyundai Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not send me a full refund of the sales tax I paidIt was $short and I would like them to send me the $still owed to me Final Business Response / [redacted] (4000, 10, 2015/09/10) */ Dear [redacted] , We have issued you an additional check in the amount of $The check will be mailed to your address on fileWe apologize for any inconvenience this may have caused Thank you, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/03/26) */ To whom it may concern, We apologize for the delay in responding [redacted] Grossinger Autogroup C.O.O., has left a message for Mr [redacted] seeking resolutionWe will update all parties after speaking to Mr*** Thank you [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted [redacted] form Hyundai and scheduled an appointment this coming Friday 03/I shall update the Revdex.com with the updatesMy complaint is still on until it is resolved Thanks Final Consumer Response / [redacted] (4200, 15, 2015/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am meeting with the COO this coming Thursday to come up with the final decisionI am still not satisfied with the offers they came up withI consider myself that I lost $and that the sales person and the store manager at that time lied and cheated me when they explained things I have to read all the papers Hyundai are talking about because I am not aware about them all Thanks Final Business Response / [redacted] (4000, 17, 2015/04/20) */ Mr [redacted] has been to the dealership times since the last updateThe first time was 4/11/His current lease vehicle was expiring and I had him meet with [redacted] the General Manager at the Hyundai storeWe presented three options for Mr [redacted] at a discounted priceHe declined those offersIn the interim, Mr [redacted] suggested that he was advised not to return his lease vehicle yetI informed him that should he decided not to return the vehicle, he was doing so at his own riskMr [redacted] came back to meet with me 4/17/He finally stated his demand of Grossinger Hyundai returning his down payment on his expired lease vehicle and for Grossinger to pay lease extension costs and penaltiesHis purchase request when he leased the vehicle originanally was a $dollar a month payment, which he accomplished with $10,down to reduce his capitalized costWhich was noted and contains his signatureWithout his cash down reduction, his payment would have been considerably higherIn our view his request is not reasonable however we are doing our diligence on his requestI reviewed all the documents signed by Mr[redacted] at delivery ( April 17,2015) with him and found the documentation not consistent with his claims but, very consistent to his payment specificationsHe also contested the contract format, which is a state approved contract for Hyundai [redacted] We expect to provide a response to his request this weekIn our view his request is not reasonable, however, we are doing our diligence on his request in an effort to satisfy Mr[redacted] reasonably

Initial Business Response / [redacted] (1000, 7, 2015/08/06) */ *ear Ms***, We would be more than happy to assist you in cancelling any items you choose during your purchaseWe are in receipt of your mailed cancellation request for the interior Perma Plate coverageWe will scan you cancellation forms to cancel any additional itemsYou may mail them to us [redacted] N [redacted] Ave, Lincolnwood, Il XXXXX or rescan them to the email you received them fromAll refunds will be forwarded to your lien holder where they will apply the refunds to your loanShould you need any further assistance please feel free to contact me at (XXX) XXX-XXXX Sincerely, *[redacted] Grossinger Auto Group Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/16) */ (The consumer indicated he/she *I [redacted] NOT accept the response from the business.) Hello: On August 9th, I received an e-mail from [redacted] Finance ManagerShe sent me a cancellation Contract form for AAGI and said that they were also in receipt of the Perma Plate cancellation contract I e-mailed my signed [redacted] cancellation contract back to [redacted] the Finance Manager on August 10thOn August 11th made a following up callBut as of this date August 16th no reply I also wanted to know the exact amount of my refund and what is the cancellation charge Need Help, [redacted] ***, Owner [redacted] @comcast.net Final Consumer Response / [redacted] (4200, 21, 2015/09/14) */ (The consumer indicated he/she *I [redacted] NOT accept the response from the business.) As of today, 9/14/15, I called [redacted] and they still haven't received the cancellation refund check #XXXXXX in the amount of $ Very disappointed, [redacted] Final Business Response / [redacted] (4000, 23, 2015/09/22) */ *ear Ms***, Our office has confirmed [redacted] has cashed refund check # XXXXXX in the amount of $on September 15, We supplied Ms***'s account number on the check and funds should have been posted to the account last weekWe apologize for any inconvenience this may have caused you If you should need any further assistance please feel free to contact me directly at XXX-XXX-XXXX Regards, *[redacted] Operations Manager Grossinger Auto Group

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ *ear ***, We apologize for any confusion or inconvenience this may have caused youOur priority is to sell and service cars to our customersThis vehicle was available for sale and still is if you are interestedThey vehicle was in our remote lot at the time of your visitWe could schedule a time for you to test drive it at your convenienceWe would have the vehicle ready at your preferred timeShould you have any further questions please feel free to contact me at XXX-XXX-XXXX Regards, [redacted] Operations Manager [redacted] Auto Group Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she *I [redacted] NOT accept the response from the business.) Called the dealer again, told me the samething, they dont know for sure if the car dodge is thereBait and switch poor pratice the rude lady said she can't check cars Final Business Response / [redacted] (4000, 9, 2015/09/28) */ To whom it may concern: Ms [redacted] called Grossinger today inquiring about the vehicleI stated the vehicle was available for sale the day we responded to her complaint however I wanted to check the inventory to see if it was still available*uring the conversation with Ms [redacted] my phone line went deadI redialed the number and apologized that I lost the callMs [redacted] stated the call was not lost but that she hung up on meThe vehicle is sold and no longer availableI called Ms [redacted] to reply to her inquiry and no answerA message was left with the information and a contact number if she has any further questionsWe apologize for any inconvenience this may have caused Ms [redacted] Regards, *[redacted] Operations Manager Grossinger Auto Group

To Whom It May Concern:Grossinger Hyundai has been working with Mr [redacted] to recitify his concerns Grossinger is reimbursing Mr [redacted] $in expenses These terms are agreeable to both parties.Thank you, [redacted] General Manager Grossinger Hyundai [redacted]

Initial Business Response /* (1000, 6, 2015/08/06) */
Dear Mr***,
Thank you for taking the time to explain your experience with Grossinger HyundaiWe are sorry the experience did not end up in you owning a new HyundaiDuring your buying experience you signed a "Grossinger Hyundai
Rider to Purchase Contract/Lease Contract"The rider states, "The customer understands and agrees that Grossinger shall not be obligated to sell unless a third party agrees to purchase any motor vehicle retail installment contract signed by the customer in connection with the intended purchase of a vehicle from GrossingerCustomer agrees to return the vehicle within hours after notice that Grossinger has not obtained a third party willing to purchase a lease or retail installment contract....After return of the vehicle, customer agrees and acknowledges that he/she shall remain liable for any damage to the vehicle other than ordinary wear and tear, and for any loss to Grossinger as a result of customer's failure to timely return the vehicle, as a result of finance statements to Grossinger, or by customers failure to cooperate in obtaining third party approvalUpon the return of the vehicle, customer shall pay Grossinger the sum of for each mile the vehicle has been driven by the customer." Unfortunately, due to credit and the inability to prove more that a few days of work for ***, the lenders have denied your application for purchaseWe refunded you $of your $depositThe rest was applied to the miles you put on the vehicleWe wish the circumstances would have been different and are at the mercy of third party lenders as wellShould you be able to obtain financing on your own we would be happy to assist you in the buying experience in the future
Best,
** ***
Grossinger Hyundai
Initial Consumer Rebuttal /* (3000, 8, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To begin, I finally heard from *** who was he one who said my downpayment would be returned to meFour days later I received some of the funds but short about $with no explanation whatsoeverI called times, emailed just as much and it still took a week to get any responseFinally I spoke a few days ago with ***, the GM there and he explained the situation but my concerns are only greater about the horribly unethical and manipulative way I was treated
If *** can now sit on a phone with me and explain all the details of what the forms I signed were all about, it smells very evasive and coy to me that this same person could sit across a desk from me while I signed these contracts and he just sits mute the whole timeWhy? Because they are counting on people's ignorance; they thrive on thisNever was I once told this financing my not finalizedNever was this preposterous policy of literally financially raping me and ruining my life by charging me triple the cost I could have paid to rent the same car they took my money forI never wanted nor intended to even purchase a car that day and they railroaded me right into this then they sit with their hands in their pockets innocently whistling the whole time they're handing you mountains of papers to sign and intentionally withholding vital informationI would have NEVER have accepted the contracts they were handing me had I understood any of thisI would have said keep the car and call me when you have financing that's finalizedAnd then worse, they keep this money which *** stated I would get back in full and I have to literally barrage them for over a week to even get an explanation
And almost more disgusting is that when I could show proof that the Grossibger staff intentionally lied to me (*** and her story to lure me back about needing to sign some forms for example) the GM barely seemed Nto care
It's possible that what they did to me is legal, but it was also deceptive, manipulative and morally wrongAnd they know full well that's what they're doing and they've left me, a cancer patient, unable to pay for my medications as a result
Just because they can do a thing doesn't mean they should and on the principle alone of how badly I was treated by the whole staff at Grossinger they should've taken it on the chin and done the right thing and given me my money back
They got to keep my $I get to try to fix my ruined lfe due to trusting in them and bring willing to do business with them
Final Business Response /* (4000, 10, 2015/08/20) */
Dear Mr***,
General Manager, *** *** spoke to you at great length recently to address your complaintWe are very sorry for the personal circumstances you are currently inHowever, Grossinger sold you the vehicle with the understanding you were gainfully employed to meet a lenders approvalUnfortunately, your credit and inability to secure third party financing left us with no other choice but to take the vehicle backDuring your conversation with the *** *** he asked you why you only worked days with *** you stated, "You had enough in the bank that you didn't need to work"We are more than happy to sell the vehicle as a cash purchase and apply the $to the down payment if you are still interested in the carOur position still remains the same
Best,
** ***
Grossinger Hyundai
Final Consumer Response /* (4200, 12, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Grossinger and the Revdex.com, \i think this matter, simply put, comes down to one thingDoes this 'business' treat it's customers fairly, with honesty and integrity and provide a valuable service or do they not
For my time and interaction with Grossinger, let me tally up the scoreI lost/wasted/was bilked out of nearly $that I absolutely could not afford to lose, I lost weeks of working which cost me literally thousands of dollars in lost income, and lost countless hours and hours chasing the staff of Grossinger to even have one conversation with meIn one month's time they could not even be bothered to reply to one of my dozens of calls and emailsNoneAnd for the record, so catastrophic was the loss of that money (which could and should have been easily avoided by simply talking to me, as *** did AFTER the fact), I am currently living without electricityYou see, losing that money and all that income put me in a position of being likely to lose my home I purchased years ago and lived in with my recently deceased spouse, and also put me into a position two weeks ago of having to make a decision; do I go out and purchase my own cancer medications that I've been without for almost two months because of Grossinger, or do I keep the electricity onI chose my medicationsIt will be two weeks before I get another paycheck that will allow me to have the lights, the refrigerator and the stove working againTHAT is what I reaped from Grossinger and my interaction with them
I put it to all of you: Would you send one of your family members or friends to Grossinger with confidence in the way you'll be treated and the value you'll receive? If so, then there's really nothing more to say and I'm either crazy or the only person alive with a soul or ethics any longerBut my guess is no you would not and that's all that should matter hereDoes the Revdex.com want Grossinger showing off that Revdex.com A+ accreditation across the top of their web page (a fact that also helped guide me there and makes me question the usefulness of the Revdex.com today)? Go onto *** and see exactly how many satisfied customers Grossinger hasI believe they currenly rank of stars
The fact is, they people support a whole culture of misleading, obfuscated information and outright lyingEvery one of the staff there lied or intentionally concealed information that would have been vital to my being able to make a reasonable, fair decision about my supposed purchaseThe truth is none of them would know honesty or integrity if it bit them and they do this because it's the only way they can competeThey know they're woefully underqualified in a fair fight
Most of all though, is that Grossinger treated me like a dogThey used me, stole from me (legally or otherwise) and they know itI have, all my life, working in positions that had direct contact with a customer or clientIt would be utterly inconceivable in my mind to first off, ignore a client with concerns for FOUR WEEKSIt's appalling and it's very tellingYou see, they got what they wanted, my free money, and now they had no further use for meThrow me away and so they didThey have never once tried to work with me, made any effort to even show the slightest concern for my happiness or satisfactionThey don't careIf you look even at their pedantic responses here, it's nothing but self-denial and attempts to blame shift their appalling behavior onto me, the customer, the guy with no meds, no money, no house and no electricity thanks to themIt makes me sick and short of a full refund (which they should give morally if not legally) and an apology from the whole staff, I will never be satisfied nor relentBut don't worry ***, I'll probably also be dead soon thanks to your loving care and assistance
One final thingI have contacted Grossinger at LEAST times over the past almost two months asking them to please return my iPass transponder which belongs to me and has $worth of toll road money loaded onto it and which I owe a deposit for and still I have nothing from them
It would seem Grossinger's inability to return things they don't belong to them is a recurring themeMaybe it's intentional lack of ethics, or perhpas it's just utter and complete incompetence but either way it's despicable and I am certain they've already lost far, far more business than my $would have cost themIt's shortsighted and it will cost themThey're just too greedy of small to see it or do know about doing the right thingAnd as I've shared this story, truthfully without holding anything back, nobody, not one person, has said anything less than "That's the most messed up crap I've ever heard of"
YupI agreeAnd I"ll make sure everyone knows about it if for no other reason than I want to steer my friends and loved ones away from having their lives ruined by petty greed

We had an absolutely terrible experience hereWe came in to look at a specific car based on the price listed on their websiteAlthough we had an appointment, it took forever for the car to come from their storage lot - we were there for close to an hour before we actually saw the carOnce we saw the car, it was fine, and we were ready to purchaseAnd suddenly, the car was more than $more than the price quoted on the site, including $worth of "interior protection" that we were required to purchase! They also came in absurdly low on our tracar, offering well under half of what another dealer had offeredWhen we tried to politely negotiate, to get closer to the advertised price and a reasonable offer for our trade-in, the staff became rude, combative, and not willing to discuss at allCorderro *** a sales "manager," actually came out and yelled at us!
Incredibly unprofessionalNever again

Initial Business Response /* (1000, 5, 2015/08/24) */
*ear Mr***,
Our parts manager states you visited our store on Saturday, August 22, requesting to return the items that were purchased on August 14, Our company policy on the bottom of your invoice states, "No refunds after
days"Your attempt was made eight days laterYour request for us to send you a check and then you would return the merchandise is deniedAs a onetime good will gesture we will accept the merchandise as a return and refund you via checkPlease contact our parts manager, *** *** at XXX-XXX-XXXX to arrange the exchange
Thank you,
* ***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she *I* NOT accept the response from the business.)
*ear * ***,
After very careful inspection of the receipt, I can see that it was maliciously defaced in such a way as to deliberately obscure the return policy which you describeI think I prefer to simply make my new car purchase (and future parts purchases for that matter) at one of your competitors and inform as much of the public as possible precisely how you choose to do business
Thanks, But No Thanks,
*.***
Final Consumer Response /* (4200, 11, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear ***,
I am willing to return the merchandise and I am willing to accept a check as a refund, but that refund check must be available to me at the time I return the merchandise and not some "7-days in the future sometime"As Grossinger Hyundai expected payment for the merchandise when it was provided, so do I expect return of payment when the merchandise is returnedIs this acceptable for Grossinger Hyundai? If so, please describe exactly how the return/refund would take place
Thank You,
***
Final Business Response /* (4000, 13, 2015/09/10) */
Dear Mr***,
My accounting office has sent two emails attempting to facilitate reimbursing you per your requestHowever, we have not heard from you nor have the products been returnedPlease feel free to contact me directly at XXX-XXX-XXXX to move forward in your request
Thank you
** ***
Operations Manager
Grossinger Autogroup

Initial Business Response /* (1000, 8, 2015/03/10) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
On February 17th, 2015, Mr *** *** came in for serviceHe indicated that he had several issues and warning lights on his
Hyundai VeracruzHe was told that the charge to inspect and diagnose the vehicles issues would be $He was also told that the inspection fee would be waived if he repaired the vehicle per the diagnosisThe vehicle was diagnosed with multiple conditions and recommended repairs all of which the Mr*** declinedHe did however request an oil change and air filter service which are unrelated to the vehicle's other issuesAdditionally, the vehicle was brought in with a broken windshield and has collision damageWe invite Mr*** to return and repair the vehicle as per our diagnosis and we will deduct the inspection fee from his totalFuthermore, as previously stated, the windshield on the vehicle was cracked when he came in and as such we do not feel it would be appropriate for us to replace it
Initial Consumer Rebuttal /* (3000, 10, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regarding the issues, they gave a list after inspection and there were about nine issues, among those issues were the filters and I ask them to change the filters according to their decision about no charge if I fixed some issuesthen how dose come they inspect the car and told there issues in filters etc and they said the filters were not accounted with issues
About the repair honest the light was gone by itself without any fixation
About the windshield it was very small crack and barely seen and now it huge and they admitted it was because of washing and hearing the did
So, according to that, I want my right in refund the inspection fee and they should fix the windshield because it was their fault
Thanks
Final Business Response /* (4000, 12, 2015/03/18) */
To reiterate, Mr***'s vehicle was inspected as he requested to diagnose an abs brake problem and an electronic stability control issue which are totally and unequivocally unrelated to an oil change and air filter replacementOur position is unchanged
Final Consumer Response /* (4200, 14, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did inspect the car, I didn't specify to them what should they doIt is their job to check the carAbout the abs light is gone without doing anything so they insisted me to change a part and it was not brokenAbout the windshield, they have to repair it otherwise I have to go to court
Thanks

Scam Alert!! Try to stay away from this dealership, the prices on their website seem to be very low but that's not the case that's the trapWhat's shown online on their own website is the price after all rebates applied for which no one will qualify for the rebatesThen they'll try to increase the price what shown from onlineIf you try to negotiate with them then they'll just make some numbers like "PKG-A" etc and make the price higher again after you submit all the documents and after the deal is doneIn the end they'll make you pay more than the worthThey just wasted my entire day for nothing and the customer service is patheticThey'll just make up that they're treating you very well but their original service behind the mask will be out once the numbers are outStay away from this placeI won't recommend this place even to my enemy

To whom it may concern:*** *** has purchased the car and is completely satisfied after speaking to the General Manager, *** ***. Customer stated they would contact your office to remove complaint. Thank you,*** ***

To whom it may concern:
*** *** has purchased the car and is completely satisfied after speaking to the General Manager, *** ***. Customer stated they would contact your office to remove complaint
Thank you,
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern: Mr*** *** purchased a used Hyundai Sonata. The warranty that *** *** purchased was fully disclosed by our finance manager. He agreed that he wanted it and left happy. The next day he called back and said that his mother wanted him to cancel
the whole deal. We explained that it wasn’t possible, so he canceled his warranty. We submitted the paperwork immediately and the $was sent to *** and was cashed on 06/23/2017. The $797for a Windy City product non-canceable warranty that we apply on our vehicles prior to sale. There’s was an addendum clearly displayed on every vehicle. He was explained the benefits and purchased the car Thank you.*** ***General Manager

Initial Business Response /* (1000, 8, 2015/03/26) */
To whom it may concern,
We apologize for the delay in responding*** *** Grossinger Autogroup C.O.O., has left a message for Mr*** seeking resolutionWe will update all parties after speaking to Mr***
Thank
you
*** ***
Initial Consumer Rebuttal /* (3000, 10, 2015/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted *** *** form Hyundai and scheduled an appointment this coming Friday 03/I shall update the Revdex.com with the updatesMy complaint is still on until it is resolved
Thanks
Final Consumer Response /* (4200, 15, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am meeting with the COO this coming Thursday to come up with the final decisionI am still not satisfied with the offers they came up withI consider myself that I lost $and that the sales person and the store manager at that time lied and cheated me when they explained things
I have to read all the papers Hyundai are talking about because I am not aware about them all
Thanks
Final Business Response /* (4000, 17, 2015/04/20) */
Mr *** has been to the dealership times since the last updateThe first time was 4/11/His current lease vehicle was expiring and I had him meet with *** *** the General Manager at the Hyundai storeWe presented three options for Mr*** at a discounted priceHe declined those offersIn the interim, Mr *** suggested that he was advised not to return his lease vehicle yetI informed him that should he decided not to return the vehicle, he was doing so at his own riskMr *** came back to meet with me 4/17/He finally stated his demand of Grossinger Hyundai returning his down payment on his expired lease vehicle and for Grossinger to pay lease extension costs and penaltiesHis purchase request when he leased the vehicle originanally was a $dollar a month payment, which he accomplished with $10,down to reduce his capitalized costWhich was noted and contains his signatureWithout his cash down reduction, his payment would have been considerably higherIn our view his request is not reasonable however we are doing our diligence on his requestI reviewed all the documents signed by Mr.*** at delivery ( April 17,2015) with him and found the documentation not consistent with his claims but, very consistent to his payment specificationsHe also contested the contract format, which is a state approved contract for Hyundai***We expect to provide a response to his request this weekIn our view his request is not reasonable, however, we are doing our diligence on his request in an effort to satisfy Mr.*** reasonably

Initial Business Response /* (1000, 8, 2015/03/10) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
On February 17th, 2015, Mr *** *** came in for serviceHe indicated that he had several issues and warning lights on his
Hyundai VeracruzHe was told that the charge to inspect and diagnose the vehicles issues would be $He was also told that the inspection fee would be waived if he repaired the vehicle per the diagnosisThe vehicle was diagnosed with multiple conditions and recommended repairs all of which the Mr*** declinedHe did however request an oil change and air filter service which are unrelated to the vehicle's other issuesAdditionally, the vehicle was brought in with a broken windshield and has collision damageWe invite Mr*** to return and repair the vehicle as per our diagnosis and we will deduct the inspection fee from his totalFuthermore, as previously stated, the windshield on the vehicle was cracked when he came in and as such we do not feel it would be appropriate for us to replace it
Initial Consumer Rebuttal /* (3000, 10, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regarding the issues, they gave a list after inspection and there were about nine issues, among those issues were the filters and I ask them to change the filters according to their decision about no charge if I fixed some issuesthen how dose come they inspect the car and told there issues in filters etc and they said the filters were not accounted with issues
About the repair honest the light was gone by itself without any fixation
About the windshield it was very small crack and barely seen and now it huge and they admitted it was because of washing and hearing the did
So, according to that, I want my right in refund the inspection fee and they should fix the windshield because it was their fault
Thanks
Final Business Response /* (4000, 12, 2015/03/18) */
To reiterate, Mr***'s vehicle was inspected as he requested to diagnose an abs brake problem and an electronic stability control issue which are totally and unequivocally unrelated to an oil change and air filter replacementOur position is unchanged
Final Consumer Response /* (4200, 14, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did inspect the car, I didn't specify to them what should they doIt is their job to check the carAbout the abs light is gone without doing anything so they insisted me to change a part and it was not brokenAbout the windshield, they have to repair it otherwise I have to go to court
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***