Initial Business Response / [redacted] (1000, 7, 2014/06/17) */ This was a day Memorial weekend sale by us ran at the same time Toyota ran a national sale offering special financing or incentives to qualified buyers Our promotion was the sale price of certain cars listed in our ad by stock numberToyota offered 0% financing OR $incentive toward the purchase one or the other NOT both then only if you qualify with Toyota Finance [redacted] was given the sale price we honored our ad but he wanted BOTH of the offers from Toyota we explained and showed him Toyota's written ad explaining THEIR terms which we have no control over There was no advertising he could have purchased the car for the ad price and if he qualified for Toyota Finance he could have ONE of the offersThe sale and Toyota's offer is overIn the store he said he understood and had to think about it and he was going to look at some privately owned used cars
Dear Mr [redacted] and Revdex.com Bureau, We are very sorry you are not satisfied with the remote start you choose The push button ignitions start remote is only installed by the factory and it not an option we can install The price was reflective of the remote we installed We have regret to inform you a refund is not available Thank you, [redacted] General Manager Grossinger Toyota [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ We do not advertise a sale price for any Sunday because we are closed Our sale ads are very clear all prices,stock numbers, sale dates and disclaimers are fully disclosed When the sale is over or the vehicle has been sold the sale prices will not be given This complaint is a general statement we would need the specfic sale to provide a more detailed response We have had day sales Fri Sat and Mon or Thurs Fri Sat etc depends on holidays and end of the month closeout Again we need the facts to respond We are a large volume Dealer we offer great prices on both new and used cars we dont engage in bait and switch tactics
Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ The customer was told they could come in and secure that vehicle on my than one occasionIf they are still interested we will be glad to honor the pricing(only for this customer on this special thru 10/15/as long a vehicle is still in stock.As of today the vehicle is in stock and ready for delivery TXXXXX [redacted] XX
Initial Business Response / [redacted] (1000, 8, 2014/10/07) */ We have on several occasion attempted to contact this customer and no answers or returned callsWe would be happy to cancle his warranty as soon as he comes into dealership and fills out the paper work need to do so *** [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filed this paperwork back in I have returned every call I have received and moreI called yesterday as wellLeft a message and to date have not received a reply Final Consumer Response / [redacted] (4200, 14, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to each return call multiple timesFinally got a hold Mr [redacted] after calling from another numberI have ample documentation detailing many efforts over past years to follow up with this cancelationI never request a 100% refundOnly heat was deemed fairThe remaining balance would total months of payments after I paid for over yearsI advised [redacted] that I will be contacting my attorney and have done soExpect a letter this week Final Business Response / [redacted] (4000, 12, 2014/10/14) */ As we stated in last response and after customer finally returning the calls left by usWe will be glad to cancel his warranty for him and he will receive the prorated amount his is dueCustomer advised us he would like a 100% return and he is not due oneHe had the warranty in effect and could have used it at any time during this period and confident if he did have mechanical issues he would have usedWe recommend the customer comes in and cancels warranty asap before there is no value if there is any left at this point
Ms [redacted] vehicle was damaged by a lot attendant while in the care of our service departmentWe brought the damage to the attention of the owner and arranged a future date for the repairs to be madeAt the time of the incident, the adviser believed the damage not to be very significant and thought it would be a few days for the repairs to be made at the body shopUnfortunately, there was some damage to the door skin on the sliding door that required the door to need more repairs needed than anticipatedThe vehicle was completed and the vehicle was personally delivered by the advisor, [redacted] , to the owner’s home on the 28th of JuneVehicle has been completed and vehicle has been deliveredWe are very sorry for the delay and any inconvenience this may have caused Ms*** Sincerely, [redacted] Service Manager Grossinger Toyota 847- [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We have advised [redacted] that Illinois does not have the same inspection fees as the state he resides in.We would be glad to look at any safety concerns on vehicle, we advised him to bring it in to us for us to verify his complaints
If you do not heed reviewers' advice and decide to go to this dealership after all - good luck, and make sure to double check everything they say Bottom line, our experience leads to conclude that at this dealership, there is either intentional fraudulent misrepresentation or gross incompetence every step of the way Nothing was as they said - not their written online advertisements, nor the labeling on the vehicle, and certainly not their verbal representations Definitely a few lessons learned here, and I will make sure others are awareHere is our story Dad and brother went to look at a certified pre-owned Toyota on Dec Asked whether it's been in any accidents and the salesperson, Terry, provided an *** report and said it hasn't [Later, the customer relations manager told me for certified pre-owned vehicles they use *** as well My family were not provided a *** report and their question about its availability was deflected] Didn't agree on the price that day - were $2K apart - and walked away The salesperson called every morning for the next two days to see if a deal can be made Still interested in the car, and to cross all Ts, we pulled the *** report and discovered *** lists an accident reported May The air bags did not deploy, however, it was an accident nonethelessOn Saturday, Jan 16, the sales rep called my dad and said words to the effect of "you wanted it for $X +tax/title, come in and take it," at which time my dad informed him we know it's been in an accident The sales rep said he'll get back to us No calls on Monday morning, so I called the GM and left a message to alert him about this experience Got a call back from the customer relations manager (Tegan (sp?) and not the GM), who apologized, said this was not an intentional misrepresentation and claimed sometimes there are discrepancies between *** and *** She could not explain why this specific certified pre-owned vehicle, which they had since at least Dec 15, did not have a *** report [FYSA, now they link to the *** report on their webpage for this vehicle However, I believe it's still more likely that their initial intent was to conceal the accident, otherwise, why depart from their practice of using *** for certified pre-owned vehicles? Now that the facts are out, they are doing the next best thing, which is to get out in front of it by offering the info to everyone.]
This did not end here, thoughRealizing that in spite of misrepresentation by the dealership there was no frame damage to the vehicle and we still have a sound vehicle for which the dealership accepted our price, we were willing to do business Imagine the surprise, when the sales supervisor, Sam, gave me a shpiel about the auction price on this vehicle being $Y, retail $Z, and he doesn't have any notes of them agreeing to my dad's price Thus, not only did they mislead us about the accident, they also went back on their word In all fairness, my dad speaks with an accent; however, Terry doesn't; and my dad clearly understood what he said [Notably, IF Sam's claims were true, then on the day my dad was at the dealership they had already agreed to a lower price than the supposed auction price]Finally - and we never even got to this one - the vehicle is advertised as certified pre-owned and in its description lists "certified warranty," yet it has an "as is" sticker on the windowGood luck, hope this helps
To whom it may concern, We have fully reviewed all documents in regards to Mr*** purchase and could find nothing that points to customers concerns and nothing noted in any regards to a push button start and it is not available in this trim level to begin with as he would have had to move up to a more expensive model of the XLEAll paper work he signed to anything we owed him was a remote start (lets you start a vehicle from and completely items as we cannot install a push button start We apologize for any confusion on this and after long consideration will give him the $he has requested, he will need to sign a release agreement so we can put closure on this and move forward. Respectfully, *** L *** General Manager
***
Initial Business Response /* (1000, 5, 2014/03/21) */
The vehicle was a trade in the prior owner signed all the paperwork
the State does not require mileage statements on vehicles years old or older
The vehicle was sold as is no warranty consumers can have the vehicle inspected by
their mech prior to purchase they can also run the history
We are paying for the repairs the vehicle was sold as is no warranty clearly disclosed and signed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate Mr***'s response and the willingness of Grossinger staff to resolve my issue once they were informed that the Revdex.com had been contactedI regret that we could not resolve the manner in a more direct way, but as you are aware, my repeated phone calls were not productive in this regardMy vehicle was delivered to our home the same evening that this complaint was registeredAlthough the damage was NOT brought to my attention by Grossinger, the service department was receptive when I pointed it out to them upon receiving my vehicle after the oil change on 5/31/I hope that the one take-away that Grossinger has from this incident is the importance of communicationI understand that unanticipated issues come up, and timing of repairs may need to be extendedHowever, that extension needs to be communicated to the vehicle owners at the initiative of the dealershipIt is unfortunate that I had to spend so many hours attempting to get any information on my vehicle or to speak to an adviser who had details about my vehicle, specifically when the adviser(s) knew that my family's transportation needs were negatively impacted based on the unavailability of comparable vehicle loanersThank you for servicing the vehicle, and repairing the body damageI appreciate that my vehicle was brought to my home, so that I did not have to spend additional time picking it up at the dealershipI understand that this gesture was above and beyond typical service
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/07/07) */
The customers statements are not true.The deal clearly shows $11,for the trade allowance and $for added items not rust proofing the items are on the car SIGNED by the customer
The documents were sent on a separate
attachment
Grossinger Toyota has full disclosure on any transaction and ALL parties sign
The Sales Manager *** *** that structured the deal with the customer would be happy to review it if he wants to come in
There was no dis-honest or tricks there is no refund due
Initial Consumer Rebuttal /* (3000, 8, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** the sales associate agreed to a $12,trade for my hummerOn top of not getting the money I agreed on for my car, *** also added a few items to the sale without informing meThe added item on the purchase contract CLEARLY states that I purchased rust proofing but I did not agree to that and was not informed to me by anyoneI don't think that the rust proofing was done because; I was there for a short period of time for the purchaseOn the previous message the dealer states: "$for added items not rust proofing the items are on the car" I have scanned the purchase contract so that you can review it and confirm that the dealer is charging for rust proofing
Thank you for all of your help
*** ***
Final Business Response /* (4000, 10, 2014/07/11) */
The signed documents I emailed shows an agreed 11,for the trade signed by both parties.The sales contract says 11,it is also signed
The is also listed signed by both parties
Rustproofing: the vehicle is not rust proofed please read the ENTIRE contents on line it clearly states rustproofing and or appearance products.Line is not just for rustproofing
this vehicle had paint shield installed to protect the paint finish and fabric guard to protect the interior and carpet.These have a warranty and registered to the vehicle.The signed documents verifies the facts
Dear Ms***, We are in receipt of you complaint to Revdex.com and want to advise you that we typically cannot remove an inquiry with credit bureau as it was not ran in errorWe will advise the bureau
that you misunderstood and did not sign credit application understanding it was going to be run *** the finance manager you spoke with will work on assisting you in getting this resolved.
*** ***
General Manager
Grossinger Toyota North
***
I went to buy a car from grossinger Toyota on north Cicero worst experience of my life first they told me I was approved for one car then I did the test drive like all everything then we went inside to do the paper after being there from am to 9pm after we went over the numbers I notice the car wasn't the car I choose it was a different color I ask about it the rep told me it was the same car but different color and I would save money because of white color but on my way driving home I notice a few this wasn't the same the year was a year less it wasn'tHybrid and it also didn't have to push to start but by then it was pm at night I been there since 11am I had work the next morning so I call them to resolve the issue I was treated like I was in the wrong so basically I got put in a car I didn't want the sale people and the finance manager mike was all about making a big commission of me I didn't car that the car I was put wasn't the car I choose on the test drive
Initial Business Response /* (1000, 8, 2014/09/12) */
Our referral policy is very it requires a form to be filled at the TIME of the sale when the paper work is done.Not after the sale
Ms *** brought this up weeks after the sale
The Sales manager and the General Manager has explained
our policy and shown the form.This at the time of sale policy prevents abuse
No check will be sent.It was not presented at the time of sale it was after
Initial Business Response /* (1000, 6, 2015/01/19) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
In reference to the above mentioned customer concern
The customer was presented these items and opted for both of them (signed
for them both)The Vin Etch (security system) we will be glad to get customer a refund, we just need customer to come in and sign a cancelation formThe fabric guard has been applied and the paper work processed on it for his warranty so we can not cancel this product
We appologize this was not resolved prior to this contact and want to continue to take care of Mr*** and his automotive needs
Initial Consumer Rebuttal /* (3000, 13, 2015/03/12) */
It has been months, and I still didn't receive my title yetI paid my car in cash full purchase price, up front with receipts in hand
Final Business Response /* (4000, 15, 2015/03/12) */
We have and do appologize profusely as we agree the customer should have titleThere was a clerical input error and we had to get a correction madeIt is now at SOS and should be available to customer within the next 7-days.We will contact customer as soon as we receive.For the customer inconvience we would like to offer them a free detail of any vehicle registered to there home address within the next months
Business Response /* (1000, 13, 2014/11/24) */
Dear Ms. [redacted],
My apologies for not getting back to you sooner as we had some company structural changes and [redacted] is not longer handling Revdex.com relationship. So I received information on Tuesday this week and requested information so that I may...
answer this intelligently. I hope we can reopen the case and close it as a positive and not affect our current rating.
[redacted] attempted to purchase a vehicle from us in July 2014 and we delivered them the vehicle with the understanding the finance company/ bank have the final decision making ability not the dealership. We were unable to get them the terms they desired and invited them back in and discussed three choices with them. 1)Offer one was that we had a bank willing to give them a loan at a higher rate 2)that they could pay cash3) they could return car. They said they wanted to discuss over a smoke and left office got in vehicle and took off. We immediately called customer and they stated they would be back later, when they did not arrive we contacted them again and no one answered. We sent a salesperson that they knew to their house to avoid additional cost and retrieve vehicle. Customer stated that they would not give us the keys or the cars and to go [redacted] ourselves, they had spoken to an attorney and if we wanted the car we would have to get it ourselves. Called them again and explained that this would not work as they had not paid for car and rather than cost themselves dollars that they did not need to, just to return car or give us access to retrieve. We explained that they signed an agreement stating that they will lose this money if we had to bring a third party, they said do what you have to do as we are not returning it. We sent a certified letter asking for vehicle to be returned and also showing our attempted contact dates. They hid the vehicle for several weeks and the reposition company finally located it and had to tow vehicle and because we could not retrieve keys at the time had to pay for new keys and programming them.
The cost that we incurred were passed ** to them and they were aware of this when they refused to return vehicle.
* Repo cost
* New keys and programming
* Damaged bumpers and scratches
* Excessive miles put on vehicle after customer was notified to return vehicle.
The customer was aware of this and choose not to cooperate ,we apologize this transaction did not work. But customer refused to cooperate in any many to create a resolution. We again apologize for the delay in our reply and hope that you will take the facts into consideration and reverse this negative mark on Grossinger Toyota North.
Respectfully,
[redacted]
General Manager
Grossinger Toyota scion
Business Response /* (1000, 13, 2014/11/24) */
Dear Ms. [redacted],
My apologies for not getting back to you sooner as we had some company structural changes and [redacted] is not longer handling Revdex.com relationship. So I received information on Tuesday this week and requested information so that...
I may answer this intelligently. I hope we can reopen the case and close it as a positive and not affect our current rating.
[redacted] attempted to purchase a vehicle from us in July 2014 and we delivered them the vehicle with the understanding the finance company/ bank have the final decision making ability not the dealership. We were unable to get them the terms they desired and invited them back in and discussed three choices with them. 1)Offer one was that we had a bank willing to give them a loan at a higher rate 2)that they could pay cash3) they could return car. They said they wanted to discuss over a smoke and left office got in vehicle and took off. We immediately called customer and they stated they would be back later, when they did not arrive we contacted them again and no one answered. We sent a salesperson that they knew to their house to avoid additional cost and retrieve vehicle. Customer stated that they would not give us the keys or the cars and to go [redacted] ourselves, they had spoken to an attorney and if we wanted the car we would have to get it ourselves. Called them again and explained that this would not work as they had not paid for car and rather than cost themselves dollars that they did not need to, just to return car or give us access to retrieve. We explained that they signed an agreement stating that they will lose this money if we had to bring a third party, they said do what you have to do as we are not returning it. We sent a certified letter asking for vehicle to be returned and also showing our attempted contact dates. They hid the vehicle for several weeks and the reposition company finally located it and had to tow vehicle and because we could not retrieve keys at the time had to pay for new keys and programming them.
The cost that we incurred were passed ** to them and they were aware of this when they refused to return vehicle.
* Repo cost
* New keys and programming
* Damaged bumpers and scratches
* Excessive miles put on vehicle after customer was notified to return vehicle.
The customer was aware of this and choose not to cooperate ,we apologize this transaction did not work. But customer refused to cooperate in any many to create a resolution. We again apologize for the delay in our reply and hope that you will take the facts into consideration and reverse this negative mark on Grossinger Toyota North.
Respectfully,
[redacted]
General Manager
Grossinger Toyota scion
Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have advised [redacted] that Illinois does not have the same inspection fees as the state he resides in.We would be glad to look at any...
safety concerns on vehicle, we advised him to bring it in to us for us to verify his complaints.
Initial Business Response /* (1000, 7, 2014/06/17) */
This was a 3 day Memorial weekend sale by us ran at the same time Toyota ran a national sale offering special financing or incentives to qualified buyers.
Our promotion was the sale price of certain cars listed in our ad by stock...
number. Toyota offered 0% financing OR $1500.00 incentive toward the purchase one or the other NOT both then only if you qualify with Toyota Finance. [redacted] was given the sale price we honored our ad but he wanted BOTH of the offers from Toyota we explained and showed him Toyota's written ad explaining THEIR terms which we have no control over.
There was no false advertising he could have purchased the car for the ad price and if he qualified for Toyota Finance he could have ONE of the offers. The sale and Toyota's offer is over. In the store he said he understood and had to think about it and he was going to look at some privately owned used cars.
Initial Business Response / [redacted] (1000, 7, 2014/06/17) */ This was a day Memorial weekend sale by us ran at the same time Toyota ran a national sale offering special financing or incentives to qualified buyers Our promotion was the sale price of certain cars listed in our ad by stock numberToyota offered 0% financing OR $incentive toward the purchase one or the other NOT both then only if you qualify with Toyota Finance [redacted] was given the sale price we honored our ad but he wanted BOTH of the offers from Toyota we explained and showed him Toyota's written ad explaining THEIR terms which we have no control over There was no advertising he could have purchased the car for the ad price and if he qualified for Toyota Finance he could have ONE of the offersThe sale and Toyota's offer is overIn the store he said he understood and had to think about it and he was going to look at some privately owned used cars
Dear Mr [redacted] and Revdex.com Bureau, We are very sorry you are not satisfied with the remote start you choose The push button ignitions start remote is only installed by the factory and it not an option we can install The price was reflective of the remote we installed We have regret to inform you a refund is not available Thank you, [redacted] General Manager Grossinger Toyota [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ We do not advertise a sale price for any Sunday because we are closed Our sale ads are very clear all prices,stock numbers, sale dates and disclaimers are fully disclosed When the sale is over or the vehicle has been sold the sale prices will not be given This complaint is a general statement we would need the specfic sale to provide a more detailed response We have had day sales Fri Sat and Mon or Thurs Fri Sat etc depends on holidays and end of the month closeout Again we need the facts to respond We are a large volume Dealer we offer great prices on both new and used cars we dont engage in bait and switch tactics
Initial Business Response / [redacted] (1000, 5, 2014/10/07) */ The customer was told they could come in and secure that vehicle on my than one occasionIf they are still interested we will be glad to honor the pricing(only for this customer on this special thru 10/15/as long a vehicle is still in stock.As of today the vehicle is in stock and ready for delivery TXXXXX [redacted] XX
Initial Business Response / [redacted] (1000, 8, 2014/10/07) */ We have on several occasion attempted to contact this customer and no answers or returned callsWe would be happy to cancle his warranty as soon as he comes into dealership and fills out the paper work need to do so *** [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filed this paperwork back in I have returned every call I have received and moreI called yesterday as wellLeft a message and to date have not received a reply Final Consumer Response / [redacted] (4200, 14, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to each return call multiple timesFinally got a hold Mr [redacted] after calling from another numberI have ample documentation detailing many efforts over past years to follow up with this cancelationI never request a 100% refundOnly heat was deemed fairThe remaining balance would total months of payments after I paid for over yearsI advised [redacted] that I will be contacting my attorney and have done soExpect a letter this week Final Business Response / [redacted] (4000, 12, 2014/10/14) */ As we stated in last response and after customer finally returning the calls left by usWe will be glad to cancel his warranty for him and he will receive the prorated amount his is dueCustomer advised us he would like a 100% return and he is not due oneHe had the warranty in effect and could have used it at any time during this period and confident if he did have mechanical issues he would have usedWe recommend the customer comes in and cancels warranty asap before there is no value if there is any left at this point
Ms [redacted] vehicle was damaged by a lot attendant while in the care of our service departmentWe brought the damage to the attention of the owner and arranged a future date for the repairs to be madeAt the time of the incident, the adviser believed the damage not to be very significant and thought it would be a few days for the repairs to be made at the body shopUnfortunately, there was some damage to the door skin on the sliding door that required the door to need more repairs needed than anticipatedThe vehicle was completed and the vehicle was personally delivered by the advisor, [redacted] , to the owner’s home on the 28th of JuneVehicle has been completed and vehicle has been deliveredWe are very sorry for the delay and any inconvenience this may have caused Ms*** Sincerely, [redacted] Service Manager Grossinger Toyota 847- [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We have advised [redacted] that Illinois does not have the same inspection fees as the state he resides in.We would be glad to look at any safety concerns on vehicle, we advised him to bring it in to us for us to verify his complaints
If you do not heed reviewers' advice and decide to go to this dealership after all - good luck, and make sure to double check everything they say Bottom line, our experience leads to conclude that at this dealership, there is either intentional fraudulent misrepresentation or gross incompetence every step of the way Nothing was as they said - not their written online advertisements, nor the labeling on the vehicle, and certainly not their verbal representations Definitely a few lessons learned here, and I will make sure others are awareHere is our story Dad and brother went to look at a certified pre-owned Toyota on Dec Asked whether it's been in any accidents and the salesperson, Terry, provided an *** report and said it hasn't [Later, the customer relations manager told me for certified pre-owned vehicles they use *** as well My family were not provided a *** report and their question about its availability was deflected] Didn't agree on the price that day - were $2K apart - and walked away The salesperson called every morning for the next two days to see if a deal can be made Still interested in the car, and to cross all Ts, we pulled the *** report and discovered *** lists an accident reported May The air bags did not deploy, however, it was an accident nonethelessOn Saturday, Jan 16, the sales rep called my dad and said words to the effect of "you wanted it for $X +tax/title, come in and take it," at which time my dad informed him we know it's been in an accident The sales rep said he'll get back to us No calls on Monday morning, so I called the GM and left a message to alert him about this experience Got a call back from the customer relations manager (Tegan (sp?) and not the GM), who apologized, said this was not an intentional misrepresentation and claimed sometimes there are discrepancies between *** and *** She could not explain why this specific certified pre-owned vehicle, which they had since at least Dec 15, did not have a *** report [FYSA, now they link to the *** report on their webpage for this vehicle However, I believe it's still more likely that their initial intent was to conceal the accident, otherwise, why depart from their practice of using *** for certified pre-owned vehicles? Now that the facts are out, they are doing the next best thing, which is to get out in front of it by offering the info to everyone.]
This did not end here, thoughRealizing that in spite of misrepresentation by the dealership there was no frame damage to the vehicle and we still have a sound vehicle for which the dealership accepted our price, we were willing to do business Imagine the surprise, when the sales supervisor, Sam, gave me a shpiel about the auction price on this vehicle being $Y, retail $Z, and he doesn't have any notes of them agreeing to my dad's price Thus, not only did they mislead us about the accident, they also went back on their word In all fairness, my dad speaks with an accent; however, Terry doesn't; and my dad clearly understood what he said [Notably, IF Sam's claims were true, then on the day my dad was at the dealership they had already agreed to a lower price than the supposed auction price]Finally - and we never even got to this one - the vehicle is advertised as certified pre-owned and in its description lists "certified warranty," yet it has an "as is" sticker on the windowGood luck, hope this helps
To whom it may concern, We have fully reviewed all documents in regards to Mr*** purchase and could find nothing that points to customers concerns and nothing noted in any regards to a push button start and it is not available in this trim level to begin with as he would have had to move up to a more expensive model of the XLEAll paper work he signed to anything we owed him was a remote start (lets you start a vehicle from and completely items as we cannot install a push button start We apologize for any confusion on this and after long consideration will give him the $he has requested, he will need to sign a release agreement so we can put closure on this and move forward. Respectfully, *** L *** General Manager
***
Initial Business Response /* (1000, 5, 2014/03/21) */
The vehicle was a trade in the prior owner signed all the paperwork
the State does not require mileage statements on vehicles years old or older
The vehicle was sold as is no warranty consumers can have the vehicle inspected by
their mech prior to purchase they can also run the history
We are paying for the repairs the vehicle was sold as is no warranty clearly disclosed and signed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate Mr***'s response and the willingness of Grossinger staff to resolve my issue once they were informed that the Revdex.com had been contactedI regret that we could not resolve the manner in a more direct way, but as you are aware, my repeated phone calls were not productive in this regardMy vehicle was delivered to our home the same evening that this complaint was registeredAlthough the damage was NOT brought to my attention by Grossinger, the service department was receptive when I pointed it out to them upon receiving my vehicle after the oil change on 5/31/I hope that the one take-away that Grossinger has from this incident is the importance of communicationI understand that unanticipated issues come up, and timing of repairs may need to be extendedHowever, that extension needs to be communicated to the vehicle owners at the initiative of the dealershipIt is unfortunate that I had to spend so many hours attempting to get any information on my vehicle or to speak to an adviser who had details about my vehicle, specifically when the adviser(s) knew that my family's transportation needs were negatively impacted based on the unavailability of comparable vehicle loanersThank you for servicing the vehicle, and repairing the body damageI appreciate that my vehicle was brought to my home, so that I did not have to spend additional time picking it up at the dealershipI understand that this gesture was above and beyond typical service
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2014/07/07) */
The customers statements are not true.The deal clearly shows $11,for the trade allowance and $for added items not rust proofing the items are on the car SIGNED by the customer
The documents were sent on a separate
attachment
Grossinger Toyota has full disclosure on any transaction and ALL parties sign
The Sales Manager *** *** that structured the deal with the customer would be happy to review it if he wants to come in
There was no dis-honest or tricks there is no refund due
Initial Consumer Rebuttal /* (3000, 8, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** the sales associate agreed to a $12,trade for my hummerOn top of not getting the money I agreed on for my car, *** also added a few items to the sale without informing meThe added item on the purchase contract CLEARLY states that I purchased rust proofing but I did not agree to that and was not informed to me by anyoneI don't think that the rust proofing was done because; I was there for a short period of time for the purchaseOn the previous message the dealer states: "$for added items not rust proofing the items are on the car" I have scanned the purchase contract so that you can review it and confirm that the dealer is charging for rust proofing
Thank you for all of your help
*** ***
Final Business Response /* (4000, 10, 2014/07/11) */
The signed documents I emailed shows an agreed 11,for the trade signed by both parties.The sales contract says 11,it is also signed
The is also listed signed by both parties
Rustproofing: the vehicle is not rust proofed please read the ENTIRE contents on line it clearly states rustproofing and or appearance products.Line is not just for rustproofing
this vehicle had paint shield installed to protect the paint finish and fabric guard to protect the interior and carpet.These have a warranty and registered to the vehicle.The signed documents verifies the facts
Dear Ms***, We are in receipt of you complaint to Revdex.com and want to advise you that we typically cannot remove an inquiry with credit bureau as it was not ran in errorWe will advise the bureau
that you misunderstood and did not sign credit application understanding it was going to be run *** the finance manager you spoke with will work on assisting you in getting this resolved.
*** ***
General Manager
Grossinger Toyota North
***
I went to buy a car from grossinger Toyota on north Cicero worst experience of my life first they told me I was approved for one car then I did the test drive like all everything then we went inside to do the paper after being there from am to 9pm after we went over the numbers I notice the car wasn't the car I choose it was a different color I ask about it the rep told me it was the same car but different color and I would save money because of white color but on my way driving home I notice a few this wasn't the same the year was a year less it wasn'tHybrid and it also didn't have to push to start but by then it was pm at night I been there since 11am I had work the next morning so I call them to resolve the issue I was treated like I was in the wrong so basically I got put in a car I didn't want the sale people and the finance manager mike was all about making a big commission of me I didn't car that the car I was put wasn't the car I choose on the test drive
Initial Business Response /* (1000, 8, 2014/09/12) */
Our referral policy is very it requires a form to be filled at the TIME of the sale when the paper work is done.Not after the sale
Ms *** brought this up weeks after the sale
The Sales manager and the General Manager has explained
our policy and shown the form.This at the time of sale policy prevents abuse
No check will be sent.It was not presented at the time of sale it was after
Initial Business Response /* (1000, 6, 2015/01/19) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
In reference to the above mentioned customer concern
The customer was presented these items and opted for both of them (signed
for them both)The Vin Etch (security system) we will be glad to get customer a refund, we just need customer to come in and sign a cancelation formThe fabric guard has been applied and the paper work processed on it for his warranty so we can not cancel this product
We appologize this was not resolved prior to this contact and want to continue to take care of Mr*** and his automotive needs
Initial Consumer Rebuttal /* (3000, 13, 2015/03/12) */
It has been months, and I still didn't receive my title yetI paid my car in cash full purchase price, up front with receipts in hand
Final Business Response /* (4000, 15, 2015/03/12) */
We have and do appologize profusely as we agree the customer should have titleThere was a clerical input error and we had to get a correction madeIt is now at SOS and should be available to customer within the next 7-days.We will contact customer as soon as we receive.For the customer inconvience we would like to offer them a free detail of any vehicle registered to there home address within the next months
Business Response /* (1000, 13, 2014/11/24) */
Dear Ms. [redacted],
My apologies for not getting back to you sooner as we had some company structural changes and [redacted] is not longer handling Revdex.com relationship. So I received information on Tuesday this week and requested information so that I may...
answer this intelligently. I hope we can reopen the case and close it as a positive and not affect our current rating.
[redacted] attempted to purchase a vehicle from us in July 2014 and we delivered them the vehicle with the understanding the finance company/ bank have the final decision making ability not the dealership. We were unable to get them the terms they desired and invited them back in and discussed three choices with them. 1)Offer one was that we had a bank willing to give them a loan at a higher rate 2)that they could pay cash3) they could return car. They said they wanted to discuss over a smoke and left office got in vehicle and took off. We immediately called customer and they stated they would be back later, when they did not arrive we contacted them again and no one answered. We sent a salesperson that they knew to their house to avoid additional cost and retrieve vehicle. Customer stated that they would not give us the keys or the cars and to go [redacted] ourselves, they had spoken to an attorney and if we wanted the car we would have to get it ourselves. Called them again and explained that this would not work as they had not paid for car and rather than cost themselves dollars that they did not need to, just to return car or give us access to retrieve. We explained that they signed an agreement stating that they will lose this money if we had to bring a third party, they said do what you have to do as we are not returning it. We sent a certified letter asking for vehicle to be returned and also showing our attempted contact dates. They hid the vehicle for several weeks and the reposition company finally located it and had to tow vehicle and because we could not retrieve keys at the time had to pay for new keys and programming them.
The cost that we incurred were passed ** to them and they were aware of this when they refused to return vehicle.
* Repo cost
* New keys and programming
* Damaged bumpers and scratches
* Excessive miles put on vehicle after customer was notified to return vehicle.
The customer was aware of this and choose not to cooperate ,we apologize this transaction did not work. But customer refused to cooperate in any many to create a resolution. We again apologize for the delay in our reply and hope that you will take the facts into consideration and reverse this negative mark on Grossinger Toyota North.
Respectfully,
[redacted]
General Manager
Grossinger Toyota scion
Business Response /* (1000, 13, 2014/11/24) */
Dear Ms. [redacted],
My apologies for not getting back to you sooner as we had some company structural changes and [redacted] is not longer handling Revdex.com relationship. So I received information on Tuesday this week and requested information so that...
I may answer this intelligently. I hope we can reopen the case and close it as a positive and not affect our current rating.
[redacted] attempted to purchase a vehicle from us in July 2014 and we delivered them the vehicle with the understanding the finance company/ bank have the final decision making ability not the dealership. We were unable to get them the terms they desired and invited them back in and discussed three choices with them. 1)Offer one was that we had a bank willing to give them a loan at a higher rate 2)that they could pay cash3) they could return car. They said they wanted to discuss over a smoke and left office got in vehicle and took off. We immediately called customer and they stated they would be back later, when they did not arrive we contacted them again and no one answered. We sent a salesperson that they knew to their house to avoid additional cost and retrieve vehicle. Customer stated that they would not give us the keys or the cars and to go [redacted] ourselves, they had spoken to an attorney and if we wanted the car we would have to get it ourselves. Called them again and explained that this would not work as they had not paid for car and rather than cost themselves dollars that they did not need to, just to return car or give us access to retrieve. We explained that they signed an agreement stating that they will lose this money if we had to bring a third party, they said do what you have to do as we are not returning it. We sent a certified letter asking for vehicle to be returned and also showing our attempted contact dates. They hid the vehicle for several weeks and the reposition company finally located it and had to tow vehicle and because we could not retrieve keys at the time had to pay for new keys and programming them.
The cost that we incurred were passed ** to them and they were aware of this when they refused to return vehicle.
* Repo cost
* New keys and programming
* Damaged bumpers and scratches
* Excessive miles put on vehicle after customer was notified to return vehicle.
The customer was aware of this and choose not to cooperate ,we apologize this transaction did not work. But customer refused to cooperate in any many to create a resolution. We again apologize for the delay in our reply and hope that you will take the facts into consideration and reverse this negative mark on Grossinger Toyota North.
Respectfully,
[redacted]
General Manager
Grossinger Toyota scion
Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have advised [redacted] that Illinois does not have the same inspection fees as the state he resides in.We would be glad to look at any...
safety concerns on vehicle, we advised him to bring it in to us for us to verify his complaints.
Initial Business Response /* (1000, 7, 2014/06/17) */
This was a 3 day Memorial weekend sale by us ran at the same time Toyota ran a national sale offering special financing or incentives to qualified buyers.
Our promotion was the sale price of certain cars listed in our ad by stock...
number. Toyota offered 0% financing OR $1500.00 incentive toward the purchase one or the other NOT both then only if you qualify with Toyota Finance. [redacted] was given the sale price we honored our ad but he wanted BOTH of the offers from Toyota we explained and showed him Toyota's written ad explaining THEIR terms which we have no control over.
There was no false advertising he could have purchased the car for the ad price and if he qualified for Toyota Finance he could have ONE of the offers. The sale and Toyota's offer is over. In the store he said he understood and had to think about it and he was going to look at some privately owned used cars.