I called this company to get their address and right after the receptionist said the address she hung up on me. I called right back and she picked up and hung up without saying hello....this happened 4 times. On my 5th call back the receptionist answered and I "why did you hang up on me? " she said she didn't so I asked for her manager. She handed the phone to her manager. I told her what happened. ..no concern of the issue
We are very sorry you are not satisfied with the remote start you choose. The push button ignitions start remote is only installed by the factory and it not an option we can install. The price was reflective of the remote we installed....
We have regret to inform you a refund is not available.
Thank you,
[redacted]
General Manager
Grossinger Toyota
[redacted]
Dear Ms. [redacted] and Revdex.com Office,
Our fixed operations manager, [redacted]e, spoke with all parties involved including Ms. [redacted]. Ms. [redacted] has been a valued customer over the past few years. Grossinger Toyota wants to service our customers' vehicle not just once but over the lifetime of ownership. It is unfortunate this misunderstanding has occurred. As stated in our original response, Grossinger Toyota recommended twice to the customer replacing the oil pan and the customer declined both times. Unfortunately, we regret to inform you Grossinger will not be reimbursing for expenses to replace the oil pan.
Sincerely,
[redacted]
Operations Manager
Grossinger Toyota North
First let me point out I purchased 2 vehicles from this certain dealership. Within the past couple years of ownership both vehicles received more recalls than any other car I know. I truly believe that it is important to look into where you decide to make your purchase. And so for those who are reading this review with all open honesty I must advise you to Toyota has no appreciation for their clientele. I had two Toyotas that received a recall letter. I brought both of my cars in for repair. I was advised by one of the reps that the first vehicle would be finished within an hour in a half. Might I add, that I came in by appointment.. After 2 hours of waiting, I contacted the dealership (mechanic) to see what's the status of my car yet no one picked up. I waited another 30 min. No one reached out to me, as promised to notify me that the car was ready. Extremely unprofessional. When I came back to the dealership the same rep informed me that the car just finished. At this point I'm already agitated with the lack of keeping me informed, no phone call no email update. The second vehicle that I had brought in also had a recall. When the vehicle was finished, I noticed that the auto starter was not working. At this point my patience has worn out extremely thin, I spoke with Sean [redacted] who is the manager on duty and informed me that I have the option to leave my car there up until Monday which they said they would service. Being that it would be on a Monday I would have to use my car to commute to work and that would not work for me as I mentioned to him. He then suggested you can head on to [redacted] in Chicago a partner mechanic that they associate with, he also stated that they would be able to service it free of charge.I figured Monday after work I will do so. On Monday, I arrived at provided location,and was informed by the manager there that they would not repair the auto starter for me because they have nothing to do with it. "Take it back to Toyota Grossinger". I went back to Grossinger and the same manager Sean [redacted] said "yeah, we can't service your auto starter".. this is ridiculous!! .Is this how customer service is handled? I'm advising anyone who is ever considering of purchasing a vehicle by Toyota the lack of incompetence in management and their customer service skills.
Initial Business Response /* (1000, 5, 2014/06/30) */
We do not advertise a sale price for any Sunday because we are closed.
Our sale ads are very clear all prices,stock numbers, sale dates and disclaimers are fully disclosed.
When the sale is over or the vehicle has been sold the sale...
prices will not be given.
This complaint is a general statement we would need the specfic sale to provide a more detailed response.
We have had 3 day sales Fri Sat and Mon or Thurs Fri Sat etc depends on holidays and end of the month closeout.
Again we need the facts to respond.
We are a large volume Dealer we offer great prices on both new and used cars we dont engage in bait and switch tactics.
Complaint: [redacted]
I am rejecting this response because
I wish general manager read all my complaines. I did not complain just about remote control. i'm complaining over paid option (if it is price for remote start), option what I did not agreed and sales persons. sales manager promised me refund but this dealer did not want help me anymore because I left bad servey to them. and now all sales person related me are quite their job so no one have responsiblity about it. No one can help you any more because sales man and manager quite when I buy my new car. That is what I heard from relationship manager. There is a finance manager who heard about my refund promise with sales manager but she say same thing she can not help me because I left bad servey. how it possible company decline all my complains because I left a bad servey?
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2014/02/15) */
This request is unreasonable this is a case of buyers remose.We have offered a solution.
These are the facts:
The consumer picked THAT vehicle (he admits that)he test drove the vehicle and as the pictures clearly show they are entirely...
2 different units 2 different purpose vehicles.1 is a family sedan the other is a sports car.The sticker on the car tells the equipment there is nothing to disclose its in WRITING on the car and it was test driven.
3 weeks after the purchase the vehicle has been titled plated is the first time he voiced a concern.Yes we did refuse to modify the vehicle that would void the warranty and cause a safety concern and expose us to liability.
We offered to trade his 2013 in for a 2014 model he wants and he pays the difference the idea of an even exchange is unreasonable.This is a consumer that chose a vehicle after test driving and 3 weeks later decides it doesnt meet his needs and expects someone else to take responsibilty for his choice.
This is unrealistic.
We will take car in trade he will have to pay the difference.
Initial Consumer Rebuttal /* (3000, 8, 2014/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not buyers remorse - There was no sticker on the window !!!(they negliect to mention that). There was absolutely nothing on the vehicle stating the suspension was lowered - again they fail to acknowledge that - The vehicles are very similar, other than the wheels and a little body kit (as the photos show)they are the same vehicle. The photos show that visually it is impossible to tell that the vehicle was lowered. The sales rep told me the difference in ride to the Prius's I had test driven before, was due to the almost flat tires - There was no mention at all about the lowered and stiffened suspension, not one single word - There was also not one mention of the lowered stiffened suspension in any of the paperwork given to me.
There also was no delay - the first week, due to Christmas and New Year, the vehicle was only driven a couple of times, but the ride was noticeable - then I spent the next week making sure what the issue was, and it was through my own research that I found out this car had a lowering kit installed - I then made contact with Grossinger for assistance on January 9th, just 2 weeks after taking the car home.
They have lied to me and now to the Revdex.com, tried to misrepresent what happened and what they are required to disclose.
Due to their legal obligation to disclose major modifications to the vehicle, I took home a vehicle that I WOULD NOT have purchased had they correctly disclosed said modifications.
It is unfair to expect me to bare the brunt of their neglect, and to try and charge me almost $5000 to do so, is daylight robery.
I would be quite happy for them to put regular springs on this car, or for me to send them an estimate from somewhere, who will do it, and have Grossinger send me the money to do it.
Final Business Response /* (4000, 10, 2014/02/17) */
This vehicle is NOT modified this is the way the Manufacturer built the car.It is a SPORTS car edition of that model ine.There is nothing we have to legally disclose ONLY if WE modified or changed anything after the vehicle was manufactured we did not.
We did not lie to anyone or the Revdex.com.
We will not modify the car in any manner from the way it was manufactured the reasons were explained in prior response.
We are not paying anyone to modify the car.We will take the sports model on trade toward the family sedan model.We only have 2014 no 2013 family sedans that is one reason of the price difference.
Final Consumer Response /* (4200, 12, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lies by Grossinger so far: 1)That there was notices indicating the lowered suspension on the vehicle.
2)The sales Rep went over all aspects of this vehicle.
3)There was a 3 to 4 week delay in making contact.
There were no notices or stickers anywhere on this vehicle indicating the lowered suspension. Not even in any of the paperwork given to me shows anything about this.
As we have determined, the Sales Rep made no mention of the lowered suspension and actually had no idea the vehicle had lowered suspension.
There was no delay in reporting this - As we have determined, the first contact made was January 9th, a mere 2 weeks after taking the vehicle home.
A complaint has now been filed with the Toyota Executive office in [redacted] - I heard back from them today indicating that a [redacted] in the Executive Offices will also be looking into the actions of Grossinger and making contact with me in the next few days.
Ms. [redacted] vehicle was damaged by a lot attendant while in the care of our service department. We brought the damage to the attention of the owner and arranged a future date for the repairs to be made. At the time of the incident, the adviser believed the...
damage not to be very significant and thought it would be a few days for the repairs to be made at the body shop. Unfortunately, there was some damage to the door skin on the sliding door that required the door to need more repairs needed than anticipated. The vehicle was completed and the vehicle was personally delivered by the advisor, [redacted], to the owner’s home on the 28th of June. Vehicle has been completed and vehicle has been delivered. We are very sorry for the delay and any inconvenience this may have caused Ms. [redacted]. Sincerely, [redacted] Service Manager Grossinger Toyota 847-[redacted]
So 10 years ago I purchased a used car from this dealership. It had been leased for 6 months and seemed to be in decent shape. The previous driver had apparently been in a front end collision and the car had been repaired otherwise. I found this out a day ago when I was trading in that car and the salesman showed me the carfax document. The salesman in 2005 never mentioned any accident or body repair for that car as (he probably assumed) we would not have even looked at that car. So I am not sure what the statute of limitations is for fraud given a decade has passed (unless it begins when the information is made available), but one thing is for sure. Grossinger has lost any and all of my business, including those of my family and friends.
Initial Business Response /* (1000, 5, 2015/06/08) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Ms. [redacted] purchased a vehicle from us and she resides in [redacted] According to customer's complaint it took 2 days for us to get...
her paper work,her dates are incorrect as I beleive she meant to type 06/03/15.Because she was out of state she would of had to either pick up vehicle or transport back to colorado and based on my experince it was less to drive back.Because of all the Identiy theft that goes on we prefer customers come and pick up and we explained this to her. If she didnt agree she could of bought vehicle a lot closer, but the price she received from us was a great deal(no other vehicle at the price within 1000 miles and for the difference in price it made monetary sense to her.As far as spending 3 hours at DMV I have never heard of someone being help at a DMV for that long in my 26 years in this industry, sounds like her issue is with them. She never advised me that she was getting a rental. I would of suggested that she pay the tax bill and the tax money we it would arrive shortly rather than incuring additional expense, I was not offered that option. Shortly after she took delivery even before this paper work and tax issues arrose she had left me a message shortly after delivery seeking restitution for travel expense because she was unhappy with our staff(just trying to make up travel expense).She has threaten with blackmail if we dont issue her a check for first $500.00 then $900.00 and most recently $1200.00. She stated that she would take it the interenet for reveiws, Revdex.com and her attorney which she has already attached him to correspondents.
We beleive we owe her nothing at this point and still we offered to buy her and a friend a nice dinner on us if she supplied us with her favorite restaruant. we asked that this be closed as customer has her product and all other items she has listed.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] is incorrect in several areas of his reply.
Ultimately this comes down to that his dealership couldn't get a signed title with proper POA's and the tax money collected to me in the one month (31 days) for which the temp tags were good. He has asserted several times (here and in personal email exchange) that it's difficult to know how to transfer a car between states. Colorado only needed from them the title, two POA's (allowing for the transfer of that title), and the tax money. I do believe that most states, if not all states, require those documents. Colorado requested nothing out of the ordinary. I'm still perplexed as to what took his dealership 29 days to send the title (after being prompted by me), and first POA, much less 35 days to mail me the 4 items listed above. A few days before the tags expired, I contacted them since I had had no communication from the dealership to ask about the paperwork's whereabouts. I was told that everything would be overnighted to me. It wasn't. I advised his employee that I would not have a drivable car as soon as the tags expired. I made them aware that a rental would need to be rented at that point due to their slowness in getting me paperwork so I could still commute to work. Unfortunately I don't have another almost $2000 of cash to spend on taxes while waiting for a unknown period of time until the dealership sent me that needed paperwork.
My first email to Mr. [redacted] was dated June 2, 2015 which is days after the temporary tag expired on the vehicle they sold me. It communicated and detailed the unacceptable way his staff treated me and how incompetently my vehicle purchase was handled. I felt that it would be only right to give him the courtesy to have a chance to make things right before involving a more public platform. If I wronged someone in a business interaction, I would have wanted the same courtesy.
I find it strange that this dealership thinks that just because I chose to purchase a car for a good deal from them means they have no responsibility if their inability to process paperwork in a timely manner and the expenses that cost me. Finding a good deal due to a great and long search is no entitlement for a dealership to take advantage of their customer.
I do not appreciate the personal attack and question of integrity made by Mr. [redacted] in his reply, especially as the details of those accusations were incorrect. Please keep this professional.
Final Business Response /* (4000, 9, 2015/06/22) */
Our offer is still open that we will be glad to buy the consumer a nice dinner for two for the inconveince she feels we have caused .
Final Consumer Response /* (4200, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A gift card after this whole situation has been dealt with so incompetently and now unethically, at monetary cost to me is such a outrageous "solution". Grossinger has cost me actual money and time to deal with their gross inability to complete the correct paperwork and mail that correct paperwork to me. If they were professional and actually treated their customers ethically they would have either gotten the paperwork completed on time, extended a temporary tag (which was requested and not delivered), or be paying for the expenses that were incurred due to their multiple errors. This is not a acceptable offer from their business.
5/1: I purchased a car from Grossinger Auto with a temporary tag good until 5/31.
5/4: Grossinger Auto contacts me that they failed to have the proper papers signed and needed me to come by again when I was in the state to sign the rest of the papers.
5/8: Grossinger Auto employee, [redacted], does not show up to bring and have me sign the paperwork needed to complete the sale. Paperwork to be sent to me to sign and mail back when I get back to Colorado.
5/14: Signed paperwork is scanned and emailed to Grossinger Auto.
5/27: No communication from Grossinger Auto about title/registration documents or tax payment. I contacted them and prompted them that the paperwork would need to be sent by 5/29 (the last day the DMV is open before their temp tags expire).
5/29: Title and 1 POA arrive from Grossinger Auto. Go to DMV and there is a missing POA and they cannot title the vehicle to me or register the vehicle. Contact Grossinger about missing POA and ask for solution to car being underivable on 6/1.
6/1: No necessary paperwork from Grossinger Auto in my possession and registration/tags expire for new car. Car is now underivable and parked at my house.
6/3: Overnight envelop arrives from [redacted] Auto with missing POA. I went to the DMV and found out that the tax money was not sent to Colorado or to me and I would have to pay the entire amount out of pocket to register the vehicle. Contacted Grossinger Auto to find out about the tax money.
6/4: Overnight envelop arrives from Grossinger Auto with tax money check. Vehicle is registered and now drivable.
Initial Business Response /* (1000, 8, 2014/10/07) */
We have on several occasion attempted to contact this customer and no answers or returned calls. We would be happy to cancle his warranty as soon as he comes into dealership and fills out the paper work need to do so.
[redacted]...
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this paperwork back in 2012. I have returned every call I have received and more. I called yesterday as well. Left a message and to date have not received a reply.
Final Consumer Response /* (4200, 14, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to each return call multiple times. Finally got a hold Mr. [redacted] after calling from another number. I have ample documentation detailing many efforts over past 2 years to follow up with this cancelation. I never request a 100% refund. Only heat was deemed fair. The remaining balance would total 3 months of payments after I paid for over 2 years. I advised [redacted] that I will be contacting my attorney and have done so. Expect a letter this week.
Final Business Response /* (4000, 12, 2014/10/14) */
As we stated in last response and after customer finally returning the calls left by us. We will be glad to cancel his warranty for him and he will receive the prorated amount his is due. Customer advised us he would like a 100% return and he is not due one. He had the warranty in effect and could have used it at any time during this period and confident if he did have mechanical issues he would have used. We recommend the customer comes in and cancels warranty asap before there is no value if there is any left at this point.
Complaint: [redacted]
I am rejecting this response because:
I only asked manager what happened, my husband comeback all shaking
and said that mechanic ask him to meet outside- my husband took this is treat ,
also doesn't speak English well.
I ask manager to check out story , if it was treat and
take it seriously, because im scared now for our family and need to protect my family. Manager on phone said that I will loose , since they have witnesses and I dont.
I would never blackmail
anybody, This is dirty approach! But im not very surprise - I guess its how
you deal with not happy customers at Grossinger!I was talking with manager pointing that damage been done
after routine oil change, I never ask them to do repairs after this conflict-
how I can ask someone to do repairs if same deanship didn cause damage? Doesn’t
make sense and illogical. When I was talking with manager car was already in
other shop and I have time line prof - caller id timing from dealership and
time frame of order for replacement part and repair timing in receipt from
other mechanic.We took car immediately to other mechanic shop, and same
time I called ask dealership to deal with conflict. I even Didnt want to
dealership to make repaired after making damage to oil system. How I could damand anything , when problem been solved by other shop!Attacking customer and false accusation is wrong business
approach!I still believe that damage been done by routine oil change
at dealership by using powertools, I reject offensive dealership response and asking do deal with
this problem in professional matter, without adding false accusation to the conflict and issue reimbursement in amount $257.13 ( receipt could be provide upon dealership request).
Ms. [redacted]
Initial Business Response /* (1000, 5, 2014/10/07) */
The customer was told they could come in and secure that vehicle on my than one occasion. If they are still interested we will be glad to honor the pricing(only for this customer on this special thru 10/15/2014 as long a vehicle is still in...
stock.As of today the vehicle is in stock and ready for delivery.
TXXXXX
[redacted]XX
Initial Business Response /* (1000, 5, 2014/10/07) */
The customer was told they could come in and secure that vehicle on my than one occasion. If they are still interested we will be glad to honor the pricing(only for this customer on this special thru 10/15/2014 as long a vehicle is still...
in stock.As of today the vehicle is in stock and ready for delivery.
TXXXXX
[redacted]XX
I bought new RAV4 and I had service time for my car. I was standing in a line and the guy taking all car details. He told me to move car on a side. I told him to call service manager and he was so rude and it. He does not have any kind of communication. He was telling me this all appointment cars. I asked him can you please tell if it's appointment cars. He was telling me do you wonna service your car or no?
It was too much frustrating and disappointment.
Never ever buy any other car from this location.
Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have advised [redacted] that Illinois does not have the same inspection fees as the state he resides in.We would be glad to look...
at any safety concerns on vehicle, we advised him to bring it in to us for us to verify his complaints.
I called this company to get their address and right after the receptionist said the address she hung up on me. I called right back and she picked up and hung up without saying hello....this happened 4 times. On my 5th call back the receptionist answered and I "why did you hang up on me? " she said she didn't so I asked for her manager. She handed the phone to her manager. I told her what happened. ..no concern of the issue
Dear Mr. [redacted] and Revdex.com Bureau,
We are very sorry you are not satisfied with the remote start you choose. The push button ignitions start remote is only installed by the factory and it not an option we can install. The price was reflective of the remote we installed....
We have regret to inform you a refund is not available.
Thank you,
[redacted]
General Manager
Grossinger Toyota
[redacted]
Dear Ms. [redacted] and Revdex.com Office,
Our fixed operations manager, [redacted]e, spoke with all parties involved including Ms. [redacted]. Ms. [redacted] has been a valued customer over the past few years. Grossinger Toyota wants to service our customers' vehicle not just once but over the lifetime of ownership. It is unfortunate this misunderstanding has occurred. As stated in our original response, Grossinger Toyota recommended twice to the customer replacing the oil pan and the customer declined both times. Unfortunately, we regret to inform you Grossinger will not be reimbursing for expenses to replace the oil pan.
Sincerely,
[redacted]
Operations Manager
Grossinger Toyota North
First let me point out I purchased 2 vehicles from this certain dealership. Within the past couple years of ownership both vehicles received more recalls than any other car I know. I truly believe that it is important to look into where you decide to make your purchase. And so for those who are reading this review with all open honesty I must advise you to Toyota has no appreciation for their clientele. I had two Toyotas that received a recall letter. I brought both of my cars in for repair. I was advised by one of the reps that the first vehicle would be finished within an hour in a half. Might I add, that I came in by appointment.. After 2 hours of waiting, I contacted the dealership (mechanic) to see what's the status of my car yet no one picked up. I waited another 30 min. No one reached out to me, as promised to notify me that the car was ready. Extremely unprofessional. When I came back to the dealership the same rep informed me that the car just finished. At this point I'm already agitated with the lack of keeping me informed, no phone call no email update. The second vehicle that I had brought in also had a recall. When the vehicle was finished, I noticed that the auto starter was not working. At this point my patience has worn out extremely thin, I spoke with Sean [redacted] who is the manager on duty and informed me that I have the option to leave my car there up until Monday which they said they would service. Being that it would be on a Monday I would have to use my car to commute to work and that would not work for me as I mentioned to him. He then suggested you can head on to [redacted] in Chicago a partner mechanic that they associate with, he also stated that they would be able to service it free of charge.I figured Monday after work I will do so. On Monday, I arrived at provided location,and was informed by the manager there that they would not repair the auto starter for me because they have nothing to do with it. "Take it back to Toyota Grossinger". I went back to Grossinger and the same manager Sean [redacted] said "yeah, we can't service your auto starter".. this is ridiculous!! .Is this how customer service is handled? I'm advising anyone who is ever considering of purchasing a vehicle by Toyota the lack of incompetence in management and their customer service skills.
Initial Business Response /* (1000, 5, 2014/06/30) */
We do not advertise a sale price for any Sunday because we are closed.
Our sale ads are very clear all prices,stock numbers, sale dates and disclaimers are fully disclosed.
When the sale is over or the vehicle has been sold the sale...
prices will not be given.
This complaint is a general statement we would need the specfic sale to provide a more detailed response.
We have had 3 day sales Fri Sat and Mon or Thurs Fri Sat etc depends on holidays and end of the month closeout.
Again we need the facts to respond.
We are a large volume Dealer we offer great prices on both new and used cars we dont engage in bait and switch tactics.
Complaint: [redacted]
I am rejecting this response because
I wish general manager read all my complaines. I did not complain just about remote control. i'm complaining over paid option (if it is price for remote start), option what I did not agreed and sales persons. sales manager promised me refund but this dealer did not want help me anymore because I left bad servey to them. and now all sales person related me are quite their job so no one have responsiblity about it. No one can help you any more because sales man and manager quite when I buy my new car. That is what I heard from relationship manager. There is a finance manager who heard about my refund promise with sales manager but she say same thing she can not help me because I left bad servey. how it possible company decline all my complains because I left a bad servey?
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2014/02/15) */
This request is unreasonable this is a case of buyers remose.We have offered a solution.
These are the facts:
The consumer picked THAT vehicle (he admits that)he test drove the vehicle and as the pictures clearly show they are entirely...
2 different units 2 different purpose vehicles.1 is a family sedan the other is a sports car.The sticker on the car tells the equipment there is nothing to disclose its in WRITING on the car and it was test driven.
3 weeks after the purchase the vehicle has been titled plated is the first time he voiced a concern.Yes we did refuse to modify the vehicle that would void the warranty and cause a safety concern and expose us to liability.
We offered to trade his 2013 in for a 2014 model he wants and he pays the difference the idea of an even exchange is unreasonable.This is a consumer that chose a vehicle after test driving and 3 weeks later decides it doesnt meet his needs and expects someone else to take responsibilty for his choice.
This is unrealistic.
We will take car in trade he will have to pay the difference.
Initial Consumer Rebuttal /* (3000, 8, 2014/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not buyers remorse - There was no sticker on the window !!!(they negliect to mention that). There was absolutely nothing on the vehicle stating the suspension was lowered - again they fail to acknowledge that - The vehicles are very similar, other than the wheels and a little body kit (as the photos show)they are the same vehicle. The photos show that visually it is impossible to tell that the vehicle was lowered. The sales rep told me the difference in ride to the Prius's I had test driven before, was due to the almost flat tires - There was no mention at all about the lowered and stiffened suspension, not one single word - There was also not one mention of the lowered stiffened suspension in any of the paperwork given to me.
There also was no delay - the first week, due to Christmas and New Year, the vehicle was only driven a couple of times, but the ride was noticeable - then I spent the next week making sure what the issue was, and it was through my own research that I found out this car had a lowering kit installed - I then made contact with Grossinger for assistance on January 9th, just 2 weeks after taking the car home.
They have lied to me and now to the Revdex.com, tried to misrepresent what happened and what they are required to disclose.
Due to their legal obligation to disclose major modifications to the vehicle, I took home a vehicle that I WOULD NOT have purchased had they correctly disclosed said modifications.
It is unfair to expect me to bare the brunt of their neglect, and to try and charge me almost $5000 to do so, is daylight robery.
I would be quite happy for them to put regular springs on this car, or for me to send them an estimate from somewhere, who will do it, and have Grossinger send me the money to do it.
Final Business Response /* (4000, 10, 2014/02/17) */
This vehicle is NOT modified this is the way the Manufacturer built the car.It is a SPORTS car edition of that model ine.There is nothing we have to legally disclose ONLY if WE modified or changed anything after the vehicle was manufactured we did not.
We did not lie to anyone or the Revdex.com.
We will not modify the car in any manner from the way it was manufactured the reasons were explained in prior response.
We are not paying anyone to modify the car.We will take the sports model on trade toward the family sedan model.We only have 2014 no 2013 family sedans that is one reason of the price difference.
Final Consumer Response /* (4200, 12, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lies by Grossinger so far: 1)That there was notices indicating the lowered suspension on the vehicle.
2)The sales Rep went over all aspects of this vehicle.
3)There was a 3 to 4 week delay in making contact.
There were no notices or stickers anywhere on this vehicle indicating the lowered suspension. Not even in any of the paperwork given to me shows anything about this.
As we have determined, the Sales Rep made no mention of the lowered suspension and actually had no idea the vehicle had lowered suspension.
There was no delay in reporting this - As we have determined, the first contact made was January 9th, a mere 2 weeks after taking the vehicle home.
A complaint has now been filed with the Toyota Executive office in [redacted] - I heard back from them today indicating that a [redacted] in the Executive Offices will also be looking into the actions of Grossinger and making contact with me in the next few days.
Ms. [redacted] vehicle was damaged by a lot attendant while in the care of our service department. We brought the damage to the attention of the owner and arranged a future date for the repairs to be made. At the time of the incident, the adviser believed the...
damage not to be very significant and thought it would be a few days for the repairs to be made at the body shop. Unfortunately, there was some damage to the door skin on the sliding door that required the door to need more repairs needed than anticipated. The vehicle was completed and the vehicle was personally delivered by the advisor, [redacted], to the owner’s home on the 28th of June. Vehicle has been completed and vehicle has been delivered. We are very sorry for the delay and any inconvenience this may have caused Ms. [redacted]. Sincerely, [redacted] Service Manager Grossinger Toyota 847-[redacted]
So 10 years ago I purchased a used car from this dealership. It had been leased for 6 months and seemed to be in decent shape. The previous driver had apparently been in a front end collision and the car had been repaired otherwise. I found this out a day ago when I was trading in that car and the salesman showed me the carfax document. The salesman in 2005 never mentioned any accident or body repair for that car as (he probably assumed) we would not have even looked at that car. So I am not sure what the statute of limitations is for fraud given a decade has passed (unless it begins when the information is made available), but one thing is for sure. Grossinger has lost any and all of my business, including those of my family and friends.
Initial Business Response /* (1000, 5, 2015/06/08) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Ms. [redacted] purchased a vehicle from us and she resides in [redacted] According to customer's complaint it took 2 days for us to get...
her paper work,her dates are incorrect as I beleive she meant to type 06/03/15.Because she was out of state she would of had to either pick up vehicle or transport back to colorado and based on my experince it was less to drive back.Because of all the Identiy theft that goes on we prefer customers come and pick up and we explained this to her. If she didnt agree she could of bought vehicle a lot closer, but the price she received from us was a great deal(no other vehicle at the price within 1000 miles and for the difference in price it made monetary sense to her.As far as spending 3 hours at DMV I have never heard of someone being help at a DMV for that long in my 26 years in this industry, sounds like her issue is with them. She never advised me that she was getting a rental. I would of suggested that she pay the tax bill and the tax money we it would arrive shortly rather than incuring additional expense, I was not offered that option. Shortly after she took delivery even before this paper work and tax issues arrose she had left me a message shortly after delivery seeking restitution for travel expense because she was unhappy with our staff(just trying to make up travel expense).She has threaten with blackmail if we dont issue her a check for first $500.00 then $900.00 and most recently $1200.00. She stated that she would take it the interenet for reveiws, Revdex.com and her attorney which she has already attached him to correspondents.
We beleive we owe her nothing at this point and still we offered to buy her and a friend a nice dinner on us if she supplied us with her favorite restaruant. we asked that this be closed as customer has her product and all other items she has listed.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] is incorrect in several areas of his reply.
Ultimately this comes down to that his dealership couldn't get a signed title with proper POA's and the tax money collected to me in the one month (31 days) for which the temp tags were good. He has asserted several times (here and in personal email exchange) that it's difficult to know how to transfer a car between states. Colorado only needed from them the title, two POA's (allowing for the transfer of that title), and the tax money. I do believe that most states, if not all states, require those documents. Colorado requested nothing out of the ordinary. I'm still perplexed as to what took his dealership 29 days to send the title (after being prompted by me), and first POA, much less 35 days to mail me the 4 items listed above. A few days before the tags expired, I contacted them since I had had no communication from the dealership to ask about the paperwork's whereabouts. I was told that everything would be overnighted to me. It wasn't. I advised his employee that I would not have a drivable car as soon as the tags expired. I made them aware that a rental would need to be rented at that point due to their slowness in getting me paperwork so I could still commute to work. Unfortunately I don't have another almost $2000 of cash to spend on taxes while waiting for a unknown period of time until the dealership sent me that needed paperwork.
My first email to Mr. [redacted] was dated June 2, 2015 which is days after the temporary tag expired on the vehicle they sold me. It communicated and detailed the unacceptable way his staff treated me and how incompetently my vehicle purchase was handled. I felt that it would be only right to give him the courtesy to have a chance to make things right before involving a more public platform. If I wronged someone in a business interaction, I would have wanted the same courtesy.
I find it strange that this dealership thinks that just because I chose to purchase a car for a good deal from them means they have no responsibility if their inability to process paperwork in a timely manner and the expenses that cost me. Finding a good deal due to a great and long search is no entitlement for a dealership to take advantage of their customer.
I do not appreciate the personal attack and question of integrity made by Mr. [redacted] in his reply, especially as the details of those accusations were incorrect. Please keep this professional.
Final Business Response /* (4000, 9, 2015/06/22) */
Our offer is still open that we will be glad to buy the consumer a nice dinner for two for the inconveince she feels we have caused .
Final Consumer Response /* (4200, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A gift card after this whole situation has been dealt with so incompetently and now unethically, at monetary cost to me is such a outrageous "solution". Grossinger has cost me actual money and time to deal with their gross inability to complete the correct paperwork and mail that correct paperwork to me. If they were professional and actually treated their customers ethically they would have either gotten the paperwork completed on time, extended a temporary tag (which was requested and not delivered), or be paying for the expenses that were incurred due to their multiple errors. This is not a acceptable offer from their business.
5/1: I purchased a car from Grossinger Auto with a temporary tag good until 5/31.
5/4: Grossinger Auto contacts me that they failed to have the proper papers signed and needed me to come by again when I was in the state to sign the rest of the papers.
5/8: Grossinger Auto employee, [redacted], does not show up to bring and have me sign the paperwork needed to complete the sale. Paperwork to be sent to me to sign and mail back when I get back to Colorado.
5/14: Signed paperwork is scanned and emailed to Grossinger Auto.
5/27: No communication from Grossinger Auto about title/registration documents or tax payment. I contacted them and prompted them that the paperwork would need to be sent by 5/29 (the last day the DMV is open before their temp tags expire).
5/29: Title and 1 POA arrive from Grossinger Auto. Go to DMV and there is a missing POA and they cannot title the vehicle to me or register the vehicle. Contact Grossinger about missing POA and ask for solution to car being underivable on 6/1.
6/1: No necessary paperwork from Grossinger Auto in my possession and registration/tags expire for new car. Car is now underivable and parked at my house.
6/3: Overnight envelop arrives from [redacted] Auto with missing POA. I went to the DMV and found out that the tax money was not sent to Colorado or to me and I would have to pay the entire amount out of pocket to register the vehicle. Contacted Grossinger Auto to find out about the tax money.
6/4: Overnight envelop arrives from Grossinger Auto with tax money check. Vehicle is registered and now drivable.
Initial Business Response /* (1000, 8, 2014/10/07) */
We have on several occasion attempted to contact this customer and no answers or returned calls. We would be happy to cancle his warranty as soon as he comes into dealership and fills out the paper work need to do so.
[redacted]...
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed this paperwork back in 2012. I have returned every call I have received and more. I called yesterday as well. Left a message and to date have not received a reply.
Final Consumer Response /* (4200, 14, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to each return call multiple times. Finally got a hold Mr. [redacted] after calling from another number. I have ample documentation detailing many efforts over past 2 years to follow up with this cancelation. I never request a 100% refund. Only heat was deemed fair. The remaining balance would total 3 months of payments after I paid for over 2 years. I advised [redacted] that I will be contacting my attorney and have done so. Expect a letter this week.
Final Business Response /* (4000, 12, 2014/10/14) */
As we stated in last response and after customer finally returning the calls left by us. We will be glad to cancel his warranty for him and he will receive the prorated amount his is due. Customer advised us he would like a 100% return and he is not due one. He had the warranty in effect and could have used it at any time during this period and confident if he did have mechanical issues he would have used. We recommend the customer comes in and cancels warranty asap before there is no value if there is any left at this point.
Complaint: [redacted]
I am rejecting this response because:
I only asked manager what happened, my husband comeback all shaking
and said that mechanic ask him to meet outside- my husband took this is treat ,
also doesn't speak English well.
I ask manager to check out story , if it was treat and
take it seriously, because im scared now for our family and need to protect my family. Manager on phone said that I will loose , since they have witnesses and I dont.
I would never blackmail
anybody, This is dirty approach! But im not very surprise - I guess its how
you deal with not happy customers at Grossinger!I was talking with manager pointing that damage been done
after routine oil change, I never ask them to do repairs after this conflict-
how I can ask someone to do repairs if same deanship didn cause damage? Doesn’t
make sense and illogical. When I was talking with manager car was already in
other shop and I have time line prof - caller id timing from dealership and
time frame of order for replacement part and repair timing in receipt from
other mechanic.We took car immediately to other mechanic shop, and same
time I called ask dealership to deal with conflict. I even Didnt want to
dealership to make repaired after making damage to oil system. How I could damand anything , when problem been solved by other shop!Attacking customer and false accusation is wrong business
approach!I still believe that damage been done by routine oil change
at dealership by using powertools, I reject offensive dealership response and asking do deal with
this problem in professional matter, without adding false accusation to the conflict and issue reimbursement in amount $257.13 ( receipt could be provide upon dealership request).
Ms. [redacted]
Initial Business Response /* (1000, 5, 2014/10/07) */
The customer was told they could come in and secure that vehicle on my than one occasion. If they are still interested we will be glad to honor the pricing(only for this customer on this special thru 10/15/2014 as long a vehicle is still in...
stock.As of today the vehicle is in stock and ready for delivery.
TXXXXX
[redacted]XX
Initial Business Response /* (1000, 5, 2014/10/07) */
The customer was told they could come in and secure that vehicle on my than one occasion. If they are still interested we will be glad to honor the pricing(only for this customer on this special thru 10/15/2014 as long a vehicle is still...
in stock.As of today the vehicle is in stock and ready for delivery.
TXXXXX
[redacted]XX
I bought new RAV4 and I had service time for my car. I was standing in a line and the guy taking all car details. He told me to move car on a side. I told him to call service manager and he was so rude and i
t. He does not have any kind of communication. He was telling me this all appointment cars. I asked him can you please tell if it's appointment cars. He was telling me do you wonna service your car or no?
It was too much frustrating and disappointment.
Never ever buy any other car from this location.
Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We have advised [redacted] that Illinois does not have the same inspection fees as the state he resides in.We would be glad to look...
at any safety concerns on vehicle, we advised him to bring it in to us for us to verify his complaints.