Group Benefit Consultants, Inc

Complaint: [redacted]
I am rejecting this response because: I can not believe the fabrications that have gone into your stories.  We put a call into your business the day after the fire occurred and someone from your office told my wife you would "look into it" and get back to us.  Two and a half weeks went by and we did not hear a word.  As a reputable business with a lot of integrity, I would assume a call such as ours from a customer would be held with a high level of priority.  I had to call back to follow up and was again told that it wasn't your fault.  That is neither here nor there at this point.  The words from your first response: "please do not accuse our company again of causing the fire or you will be hearing from our attorney" most certainly can be interpreted as a threat, which is why I rejected your first response.  As the consumer, I have the right to "bad mouth" a poor experience on whatever platform I choose to use.  Fortunately, my homeowner's insurance company has been extremely professional and helpful during this frustrating time and will cover repairs/replacements to our wood-burning stove.  Therefore, I will no longer require communication with your company and have decided to go with another professional company.
Regards,
[redacted]

I am sorry to hear this but I havent recieved a call I am the owner please call ask for Pat I will fix the brick andreimburse you for the soil no probplem sorry

hello its Pat from A1 Everlast I am contacting you to let the homeowners in [redacted] know I would lie to check the problem or resolve any issues but can they please contact me Pat directly [redacted] thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I want to ask if the companies warranty  applies to my new steps as well
Regards,
[redacted]

I  am the owner and I never spoke with you directly I can help with your problem but unfortunately there could be multiple leaks on an older roof and the amount charged was for a small section please call me directly [redacted] on my cell between 9-3 during the week

Complaint: [redacted]
I am rejecting this response because: Company's response is misleading:a.)They charged $1500.00 for a six hour job, a few extra shingles and a little extra time and tar isn't much "out of pocket."
b.)The leak occured because the job wasn't fully completed the first time not due to the age of the roof.c.)Re: 3 extra visits - On the first visit the man inspected, promised to return and repair, but never did. On visit number 2, the man arrived earlier then the time he told me so no was home. Visit number 3 The work took about an hour and a half.The work seems to be done now. They gave us a 2 year guarantee. we'll see if it lasts. Tim, who completed the job 6 weeks after many calls after my initial complaint to them was pleasant, polite and businesslike. It took a very long time for them to come and only after I complained to you(Revdex.com) did they bother to come and finish the work.
Regards,
[redacted]