Group Solar USA

After reviewing the complaint we are surprised that our company has been indicated as the author of all these phone callsThe client is complaining about many companies offering solar panels calling himWe can only be responsible for what our company doesOur policy is to immediately stop calling a client that has manifested to us that they are not interested in our products and services

PLEASE BE AWARE..."Solar USA" and "Group Solar USA" are two completely different companies, whom are not affiliated what so ever! Group Solar USA DOES NOT deal with the state of North CarolinaThis confusion occurs often due the similarities in our name, but again we have NO affiliationThank you for your understanding

We at Group Solar are extremely... disappointted in the case of the [redacted] resisdence and how the clients have chosen to handle the situation; Being that we have gone out our way and have been taking all possible measures to insure a succsessful transition to solar, as we do all our client's its no secret that the [redacted] property has been a slight hasle and has had a few bumps along the way. Although some may look at it as playing the "blame game" the sad truth is are eletrical sub-contracters who intially worked on the the client's installation were not holding up their end of the bargain, not only with the client at hand but with others as well. Hence the reason they no longer work for us. We have hired a new electrical sub-contracter and have sent therm to the [redacted] s residence to try and correct the damages that were left behind. Also, as far as payments we will not allow are clients to pay for a system that is not up to G roup Solar's standards which is why we have paid for the clients last three payments. We look foward to resolving all issues with the [redacted] 's with hope that we can meet all the clients needs because this is what we strive for here at Group Solar USA.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

As solar technicians covering all of New Jersey state, every week each technician is assigned to work in designated areas in the stateWe will never show up to a client's home without initially scheduling an appointment with them; we also always call approximately 1-days prior to scheduled appointment to touch base with client in making sure we are still on and to give a friendly reminder to have a recent electric bill ready on handOutside of discussing the product involved, the purpose of the appointments that we set up are to assess the household's electric usage and to illustrate the savings they would be makingIn order to accomplish this, there wouldn't be anything that we could leave in the clients mailbox, rather we require a copy of an electric bill to determine the household's past years usage and present electric rate per kWh (kilowatt hour)This would allow us to best match the client to the proper system that would match their usage and would best depict the savings they would be making; this is the only reason we would ever contact the utility company, should the client not have a recent copy of the billDuring the presentation, Daniel had mentioned to the client that IN THE CASE they would consider going solar, she would need to be listed as pre-qualified for the loan for the system along with, most importantly, the application for the state's approval (for the state incentives and approval of the roof)It is also required for an engineer to perform a site assessment for each client's roof as well, as the roof must be approved with regards to the condition and angle of the roof, exposure to sunlight, etcPrior to going out to the field to meet with clients, each of our technicians are trained extensively and are requited to pass a mandatory test to make sure that they clearly communicate the step-by-step process that the program consists ofWe make it a poin t to never ever force any clients to go through the application process, the site assessment nor installation should they wish not to do so, as this would be both a waste of time and resources for the company as well as the clientThe engineers that are hired out to perform the site assessments work for an independent company and do not report back any client's feedback, Should a client wish to move forward with the process, an office manager will follow up with them to schedule a date and time for the site assessment, upon which the documentation for the permits are expedited over to the townships, in order to avoid any unnecessary delay, as certain townships take weeks, if not months to give approval for the permitsThen, once the townships have approved of the permits submitted, an office manager contacts the client to schedule the installationBetween the original appointment and the site assessment, each client also receives a computerized projection/breakdown illustrating all information pertaining to the system size, number of panels, production and incentives, savings that were customized for each client based on the clients electric usageDuring the initial appointment, with and ONLY with the client's consent, each technician checks to see if the client would be approved for the financing offered for the system; this is done by a credit check that we conduct through our partnering bank, Solar MosaicAt the conclusion of the credit check, the client is always informed right on the spot regarding whether they were approved or deniedEach client is also clearly informed that once the application is submitted and an engineer is assigned out to the property, we consider it as a commitment in moving forwardThere was no misrepresentation of any kind whatsoever, as the client indicated she wanted to proceed to the site assessmentAs a company, at Group Solar USA we pride ourselves on our professionalism, integrity and hone sty; we have NEVER and we will NEVER force an installation upon client should they wish NOT to proceed, as this is a completely wrong and immoral practice in addition to a waste of time resources and expendituresWe are deeply sorry to hear that this client believes there was a misrepresentation as to the processHowever, there is a big misunderstanding here because during our initial appointment, every step of the process, as well as each procedure and each document presented, was clearly and accurately explained to the client, as it is with every single client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was never informed that I was approved for the loan, in fact I was told that they would need me to sign the document as authorization to proceed to file for the loan. I SPECIFICALLY said to the person who came to my house that I didn't want to pay anything out of pocket until I further spoke to my husband and that I wouldn't want to go forward with anything that associated with a cost. He indicated that there was no cost to check if we qualified, however he did need me to sign as authorization to proceedI do agree that he contacted me about coming to the house, however I specifically told him that I didn't want him to make a special trip due to the fact that I was just interested in hearing my options. Additionally, I specifically told him and the person that came out to the house to take pictures that if the panels were visible on the front of the roof, my husband would not agree. The tech who came out to take the pictures told me that was probably the case to get the most out of the system at which point I also said to him, then don't bother we aren't interested. I was NEVER told that they were going to proceed or file for any permits. I am and have never agreed to proceed with this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately
do a problematic inverter card the Solar system on the *** residence is
still not up and runningWe have ordered a new inverter card from the
manufacturer, once it arrives we all intentions of immediately sending a tech
over to install it and correct all issuesOnce this is taken care of, the
system will be up and runningNote that the process to converting a home to be
completely solar energy efficient is not an easy task nor does it happen over
night with that being said we are still striving to meet all of the ***'s
requirements, for unsatisfied customers here at Group Solar USA are
unacceptable

After reviewing the complaint we are surprised that our company has been indicated as the author of all these phone callsThe client is complaining about many companies offering solar panels calling himWe can only be responsible for what our company doesOur policy is to immediately stop calling
a client that has manifested to us that they are not interested in our products and services

Revdex.com: As the company has agreed to waive all fees, which should void the invoice they sent me, I accept that this is closed . I would also request that they do not contact me any further and remove my telephone number from their call list.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

After reviewing the complaint we are surprised that our company has been indicated as the author of all these phone calls. The client is complaining about many companies offering solar panels...

calling him. We can only be responsible for what our company does. Our policy is to immediately stop calling a client that has manifested to us that they are not interested in our products and services.

We
at Group Solar are extremely...

disappointted in the case of the [redacted] resisdence
and how the clients have chosen to handle the situation; Being that we have
gone out our way and have been taking all possible measures to insure a
succsessful transition to solar, as we do all our client's its no secret that
the [redacted] property has been a slight hasle and has had a few bumps along the
way. Although some may look at it as playing the "blame game" the sad
truth is are eletrical sub-contracters who intially worked on the the client's
installation were not holding up their end of the bargain, not only with the
client at hand but with others as well. Hence the reason they no longer work
for us. We have hired a new electrical sub-contracter and have sent therm to the
[redacted]s residence to try and correct the damages that were left behind. Also,
as far as payments we will not allow are clients to pay for a system that is
not up to G roup Solar's standards which is why we have paid for the clients
last three payments. We look foward to resolving all issues with the [redacted]'s
with hope that we can meet all the clients needs because this is what we strive
for here at Group Solar USA.

As solar technicians covering all of New Jersey state, every week each technician is assigned to work in designated areas in the state. We will never show up to a client's home without initially...

scheduling an appointment with them; we also always call approximately 1-2 days prior to scheduled appointment to touch base with client in making sure we are still on and to give a friendly reminder to have a recent electric bill ready on hand. Outside of discussing the product involved, the purpose of the appointments that we set up are to assess the household's electric usage and to illustrate the savings they would be making. In order to accomplish this, there wouldn't be anything that we could leave in the clients mailbox, rather we require a copy of an electric bill to determine the household's past years usage and present electric rate per kWh (kilowatt hour). This would allow us to best match the client to the proper system that would match their usage and would best depict the savings they would be making; this is the only reason we would ever contact the utility company, should the client not have a recent copy of the bill. During the presentation, Daniel had mentioned to the client that IN THE CASE they would consider going solar, she would need to be listed as pre-qualified for the loan for the system along with, most importantly, the application for the state's approval (for the state incentives and approval of the roof). It is also required for an engineer to perform a site assessment for each client's roof as well, as the roof must be approved with regards to the condition and angle of the roof, exposure to sunlight, etc. Prior to going out to the field to meet with clients, each of our technicians are trained extensively and are requited to pass a mandatory test to make sure that they clearly communicate the step-by-step process that the program consists of. We make it a poin t to never ever force any clients to go through the application process, the site assessment nor installation should they wish not to do so, as this would be both a waste of time and resources for the company as well as the client. The engineers that are hired out to perform the site assessments work for an independent company and do not report back any client's feedback, Should a client wish to move forward with the process, an office manager will follow up with them to schedule a date and time for the site assessment, upon which the documentation for the permits are expedited over to the townships, in order to avoid any unnecessary delay, as certain townships take weeks, if not months to give approval for the permits. Then, once the townships have approved of the permits submitted, an office manager contacts the client to schedule the installation. Between the original appointment and the site assessment, each client also receives a computerized projection/breakdown illustrating all information pertaining to the system size, number of panels, production and incentives, savings that were customized for each client based on the clients electric usage. During the initial appointment, with and ONLY with the client's consent, each technician checks to see if the client would be approved for the financing offered for the system; this is done by a credit check that we conduct through our partnering bank, Solar Mosaic. At the conclusion of the credit check, the client is always informed right on the spot regarding whether they were approved or denied. Each client is also clearly informed that once the application is submitted and an engineer is assigned out to the property, we consider it as a commitment in moving forward. There was no misrepresentation of any kind whatsoever, as the client indicated she wanted to proceed to the site assessment. As a company, at Group Solar USA we pride ourselves on our professionalism, integrity and hone sty; we have NEVER and we will NEVER force an installation upon client should they wish NOT to proceed, as this is a completely wrong and immoral practice in addition to a waste of time resources and expenditures. We are deeply sorry to hear that this client believes there was a misrepresentation as to the process. However, there is a big misunderstanding here because during our initial appointment, every step of the process, as well as each procedure and each document presented, was clearly and accurately explained to the client, as it is with every single client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was never informed that I was approved for the loan, in fact I was told that they would need me to sign the document as authorization to proceed to file for the loan.  I SPECIFICALLY said to the person who came to my house that I didn't want to pay anything out of pocket until I further spoke to my husband and that I wouldn't want to go forward with anything that associated with a cost.  He indicated that there was no cost to check if we qualified, however he did need me to sign as authorization to proceed.
I do agree that he contacted me about coming to the house, however I specifically told him that I didn't want him to make a special trip due to the fact that I was just interested in hearing my options.  Additionally, I specifically told him and the person that came out to the house to take pictures that if the panels were visible on the front of the roof, my husband would not agree.  The tech who came out to take the pictures told me that was probably the case to get the most out of the system at which point I also said to him, then don't bother we aren't interested. 
I was NEVER told that they were going to proceed or file for any permits.  I am and have never agreed to proceed with this
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here] Till today it has not been fixed yet they send a company and all we do is go for a ride that goes no where and my system is still down and out not provideing me any service .I know that they say it will be fixed but we are going into another month and the solar panels are just sitting on my roof looking at the sun all day and no benefit to me . All I wanted is a working system in my home.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

[redacted] was most definitely informed that she was approved for her loan as she would have found out immediately after applying in the initial visit with Daniel. None of our sales tech would ever tell a client they “had to sign any document to give written authorization to complete the loan” as [redacted] states, being that no such “written authorization” exist. The client is informed on the spot and is also immediately sent an email with the status of her loan application. [redacted] states she indicated that she did not want to move forward if she had to pay anything out of pocket and being that, that is not the case for ANY client. Her stating this makes no never mind to the continuation of her solar proceedings. As we stated in our last response, [redacted] was completely informed on each and every step that would take place in her conversion to solar as she was left with ALL necessary documents. She also claims to have TOLD one of our sub-contactor’s workers “Not to bother further”, which none of them recall. Although it would have made no difference being that she signed a contract with Group Solar and would have had to make any cancelation proceedings with a Group Solar representative. [redacted] claims she has received an invoice for work that was never authorized, when in fact her signature on our contract is more than enough authorization. She also claims that our sales tech was misleading, this we cannot be sure of since the assessment took place only in the presence of [redacted] and Daniel. In our defense, what we are 100% sure of is that the print of the contract SHE signed willingly is NOT misleading at all, is very visible to the human eye, and she was given an opportunity to read it. On behalf of everyone at Group Solar… [redacted] we wish you a Blessed Holiday and a Happy New Year! Please consider all fee’s officially waived.

As solar technicians covering all of New Jersey state, every week each technician is assigned to work in designated areas in the state. We will never show up to a client's home without initially scheduling an appointment with them; we also always call approximately 1-2 days prior to scheduled...

appointment to touch base with client in making sure we are still on and to give a friendly reminder to have a recent electric bill ready on hand. Outside of discussing the product involved, the purpose of the appointments that we set up are to assess the household's electric usage and to illustrate the savings they would be making. In order to accomplish this, there wouldn't be anything that we could leave in the clients mailbox, rather we require a copy of an electric bill to determine the household's past years usage and present electric rate per kWh (kilowatt hour). This would allow us to best match the client to the proper system that would match their usage and would best depict the savings they would be making; this is the only reason we would ever contact the utility company, should the client not have a recent copy of the bill. During the presentation, Daniel had mentioned to the client that IN THE CASE they would consider going solar, she would need to be listed as pre-qualified for the loan for the system along with, most importantly, the application for the state's approval (for the state incentives and approval of the roof). It is also required for an engineer to perform a site assessment for each client's roof as well, as the roof must be approved with regards to the condition and angle of the roof, exposure to sunlight, etc. Prior to going out to the field to meet with clients, each of our technicians are trained extensively and are requited to pass a mandatory test to make sure that they clearly communicate the step-by-step process that the program consists of. We make it a poin t to never ever force any clients to go through the application process, the site assessment nor installation should they wish not to do so, as this would be both a waste of time and resources for the company as well as the client. The engineers that are hired out to perform the site assessments work for an independent company and do not report back any client's feedback, Should a client wish to move forward with the process, an office manager will follow up with them to schedule a date and time for the site assessment, upon which the documentation for the permits are expedited over to the townships, in order to avoid any unnecessary delay, as certain townships take weeks, if not months to give approval for the permits. Then, once the townships have approved of the permits submitted, an office manager contacts the client to schedule the installation. Between the original appointment and the site assessment, each client also receives a computerized projection/breakdown illustrating all information pertaining to the system size, number of panels, production and incentives, savings that were customized for each client based on the clients electric usage. During the initial appointment, with and ONLY with the client's consent, each technician checks to see if the client would be approved for the financing offered for the system; this is done by a credit check that we conduct through our partnering bank, Solar Mosaic. At the conclusion of the credit check, the client is always informed right on the spot regarding whether they were approved or denied. Each client is also clearly informed that once the application is submitted and an engineer is assigned out to the property, we consider it as a commitment in moving forward. There was no misrepresentation of any kind whatsoever, as the client indicated she wanted to proceed to the site assessment. As a company, at Group Solar USA we pride ourselves on our professionalism, integrity and hone sty; we have NEVER and we will NEVER force an installation upon client should they wish NOT to proceed, as this is a completely wrong and immoral practice in addition to a waste of time resources and expenditures. We are deeply sorry to hear that this client believes there was a misrepresentation as to the process. However, there is a big misunderstanding here because during our initial appointment, every step of the process, as well as each procedure and each document presented, was clearly and accurately explained to the client, as it is with every single client.

PLEASE BE AWARE..."Solar USA" and "Group Solar USA" are two completely different companies, whom are not affiliated what so ever! Group Solar USA DOES NOT deal with the state of North Carolina. This confusion occurs often due the similarities in our name, but again we have NO affiliation. Thank...

you for your understanding.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]Well unfortunately we will be more than patiently with this problem and will wait untill more time pass untill it gets resolved and mean while I will keep makeing the monthly payment to the bank on time.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

PLEASE BE AWARE..."Solar USA" and "Group Solar USA" are two completely different companies, whom are not affiliated what so ever! Group Solar USA DOES NOT deal with the state of North Carolina. This...

confusion occurs often due the similarities in our name, but again we have NO affiliation. Thank you for your understanding.