Grove Blankets Reviews (%countItem)
Grove Blankets Rating
Address: 4916 W Linebaugh Ave, Tampa, Florida, United States, 33624-5065
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CUSTOMERS BEWARE....I, too, would rate this company 0 Stars if possible. They have almost 70.00 of my money for which I received a poor quality throw blanket that is not a quilt at all. The customer service has a cookie cutter response that I would love to attach to my review if I could for all to read to deter anyone else from falling prey to this company.
I am not satisfied with the quality of the blanket. Maybe my standards are set too high, but the pictures of what I thought I was receiving made the actual blanket I received a sad reality that I have "been had."
It may be a 25.00 product at best. The stock photo is not what I received. It appeared that I would receive a blanket with black edges, but I did not. My edging was a light gray, which takes away from the Georgia Bulldog "red and black." Many of the photo panels on the blanket I received are hazy...the pixel quality is poor. I was very upset that they mislead me to believe that they are a Texas company. They are not. They are located in China. This will not be made known to the customer until after the blanket is ordered or until, like me, the blanket doesn't arrive on time and the customer begins to dig a little and contact the company. I ordered it in May and received it in July. When I asked to return it, they said they would give me 20% off on any of my future orders. (They will never see another cent of mine or others if I can ward other consumers away.) I have pictures and emails I would love to attach to this review; however, I do not see a way to upload any so I will continue to post until I can get my experience out there for others to consider before making their choice to order or not; however, beware, because they may not be operating under just the Grove Blankets name because their "stock photo" and web page setup is the same as the following blanket companies as well (all of which also have "USA addresses" and some of which have the same Texas address as Grove Blankets):
Blanket Lovers
Quiltpodsaz
fairyitaka.com
Quiltprint.shops
teedeso.club
zitlit.com
beebleus store
Dinomot
15podshirts.com
Queen Blanket
Etc...
I feel that if you are one who has plenty of money lying around, are okay with poor pixel quality, are okay with a company who passes as a USA based company, are okay with not receiving exactly what you think you have ordered, and are okay with a regular comforter style throw blanket, you may have no negative experiences with Grove Blankets; however, I am very disatisfied with this company and the product that I was provided. Even though I offered to mail the product back, they are not refunding my money. They used COVID-19 as a reason this time so beware of that as well. If that was such a concern, they should have updated their return policy to reflect "no returns due to COVID-19." They also could have given me the option to cancel my order the first time I contacted them about being misled in regards of where the product was coming from... they do not let consumers know they are based out of China until AFTER the payment goes through. The one good thing I can say about them is that they are very professional in their worded responses to us dissatisfied consumers. Best of luck if you still choose to order from this company.
Hi ***,
The Christmas dog appears as a part of the quilt. Even you can zoom in and out to see it clearly. The advertising photo is always there on our website. I regret you did not check it carefully. In addition, that is exact quilt you ordered, not the one you mentioned. We always send receipt emails to the customer's emails for checking and confirmation.
Referred to the blurry or pixelated squares, we just received the blurry photo of the entire quilt and the Christmas dog square, so we cannot consider this problem. If you don't mind, please send us more pics to our *** emails ***@groveblankets.com
Thank you!
I ordered a product but recieved something different. I was told it was my fault they falsely advertised the item.
Purchase Date May 16th
Arrived July 3 (which was a long time there was no mention that it was shipping from China but I understand the covid delays)
Complaint sent July 6th
Order number XXXXXX
Product Ohio State Buckeyes-To My Daughter Love Dad-Throw
Payment method PayPal
Link they sent justifying my fault in wrong purchase: ***
Which specifically states Ohio State as does the item description but not the photo. Although they acknowledge their error in the photo and naming. I should have "considered carefully". All the emails are in the attachment.
Full refund and shipping cost to return wrong product
Hi ***,
At first, we'd like to apologize for the inconvenience that has caused to you.
We work with various partners who providing products for us and the item you purchased is set the wrong name accidentally by them. It should be named Alabama instead of Ohio State.
However, we sent you the correct item as the advertised pic. I believe that everyone will view the pattern before purchasing. As you mentioned, you just searched "Ohio State" and place the order. However, the searching result appeared with a number of items of Ohio State, please see: *** It means that you did check the design to choose the item you like and purchase it. I wish you had realized that the mockup is Alabama, not Ohio State as you want.
We also offered 20% discount for the next purchase to express our sincere apologies for this inconvenience.
I hope you understand!
I ordered a Queen quilt from Grove Blanket website in December. Despite delays was informed it would be shipped . I have not received it.
I ordered a queen quilt from Grove blanket website in December with my credit card and was told it would take weeks for shipping etc.. I received a small throw in January. I contacted them and sent the requested pic showing it was the
wrong size after an email pic on 1/21 and the second requested one sent on 1/27. On 1/29/20 customer service emailed to keep the small one and they would send the larger size. 2/2/20 they emailed they would be closed for about 4 weeks and would process and ship another after opening. On 3/10/ 20 I reached them again and was assured they had thousands of orders but I would receive my quilt. On April 28th that they were looking into it was given a tracking number that did not appear to be valid as it could not be identified. After multiple emails they did I was given another tracking number later that they said was being shipped to the US. I checked that one with USPS and was told it was delivered and to the correct address in another state. I have sent emails since and have not recurved a response from them. Thank you so much for your assistance this blanket was for my sons Christmas present last year and is to his college quilt.
I simply want the queen UT quilt I ordered delivered.
Hi ***
I am sorry for what you have experienced at GroveBlankets. Really it's a hard time for us since the beginning of the year. After a long renovation from middle of January to mid of February, we had to process a thousand of order everyday, then the Covid-19 impacts caused delay in production and shipment.
Referred to the issue, after considering the problem, we admit that this is the mistake on our part. I found that we unintentionally inputted wrong tracking code for your order on our system. I am sincerely sorry for the mistake. I understand nothing compensate the loss we caused you, but I would like to resend a new quilt to you.
If you have any questions, please reply to our support email ***@groveblankets.com
Thank you!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept and look forward to the quick receipt of a tracking number for a shipped queen UT quilt I have waited for since December of last year. I will inform you if for some reason it is not forthcoming or once again it is not delivered. Thank you so much for your assistance in this matter.
Website states" A GUARANTEE
We're so confident you'll love our products. If you don't like something bought? Tell us about it, and we'll make it right." I received the blanket and didn't like it, asked to return it and was told "too bad, nothing grove blankets could do". No customer Service at all. Very deceptive company, DO NOT WASTE YOUR MONEY BUYING FROM THIS COMPANY. 1 star is too many.
Hi ***,
We're sorry that you're not satisfied with the back side of the item.
Our products are mass production with grey color on the back, the front side is printed different patterns as the advertised pics on our site. If we send you the wrong quilt, we're willing to make it right by sending a replacement. However, you received the correct item you purchased.
We hope you understand!
My blanket is *** thank you Grove Blankets I couldn't be more happier
I ordered a quilt over a month ago and it's lost.
On May 15, 2020, I ordered a quilt from this company my tracking number makes no sense to the post office which the Companies tracking info say my post off mice is in possession of the quilt which is not true. No customer service number and the email portion for complaints won't let me submit it.
I want my quilt it's a special gift for my sick relative.
Hi ***,
We are sorry for the delay in shipment. As a general situation, Covid-19 has affected all sellers, we encountered production delays, all post offices and shipping units are overloaded due to members leave and limited transportation availability.
Your order is still in transit now:
***
We kindly ask you to be patient if your goods do not arrive at the specified time.
Thank you for understanding and your patience!
This company is a joke first off they claim they are US business but everything comes from Vietnam,China my order was placed in April it is now end of June there customer service is a joke full of lies I still have no idea when I'll receive it after numerous text
Do not waste your money. Blanket quality is terrible and not the size requested and spelled the name of penn states coaches name wrong. Absolute rip off!!
Ordered early in May, still waiting for my order. Very little contact with the company with my inquiry to where my order is. I too would not have ordered from this company if I had known it wasn't a small local business. If I could hit a negative star review, I would.
Do not waste your money on this business. I paid 60.00 dollars for a blanket that would cost 5.00 dollars at wal-mart. It is very poor quality. And they put another name on it. I had purchased it for my grandson for his birthday and his name is not Ethan.
Absolutely horrible company. I had no idea anything was being shipped from another country! Ordered in May still waiting...... There is no phone number so I can't speak with anyone and they have not been answering my emails! Checked with USPS and they said they have not received item from third party. Emailed merchant many times to find out what happened to my order and they never responded.
Never delivered item.Contacted many times.Ordered in April and still no delivery.
My son ordered a blanket for a friend back in April. We were told 10-15 day delivery. It still has not come and shows it has been stuck in Inglewood California for over a month. I have contacted them many times, they continue to say - it will be delivered and blame the Cornavirus. I have asked for a refund, and all they say is "it will be delivered". I just want my money back at this point, I feel like I have been scammed and they took my money for what was supposed to be a gift. We ordered another one from another company 2 weeks ago, and it was delivered within a week. There is no excuse for this kind of delay in shipping.
Also Houston address, but comes from China...
I hope this company gets investigated.
I just want my money back and a full refund! I would like for them to admit that they are ripping people off, Houston address - made in China, shipped and never delivered, but that probably won't happen. You would think when they read all the reviews and issues people have that they would admit they have an issue with delivery, but I will settle for a full refund.
Hi there,
We apologize for the delay. As a general situation, due to affect of COVID-19, the delivery time might longer. All US carriers are overloaded. The epidemic in the United States is serious now. After the goods arrive in the United States, the United States cannot deliver it on time. But please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.
Thank you for understanding and your patience!
As you see your tracking, it arrived in the US from 17 May.
***
We also very worry about this and doing our best to deliver the package to you asap.
Please wait patiently!
(The consumer indicated he/she DID NOT accept the response from the business.)
They have been telling me this for a month, Other carriers and products have been delivered on time, there is no excuse for being 2 months late, when I can get other packages from other carriers in a timely manner. If other companies can do it, so can you. This was a gift, which for obvious reasons is now way past due and no longer needed. We ordered another blanket from another company, who by the way DID deliver it on time with out excuses. This is no longer needed and was not delivered in the promised time line or even close to that time line. Please stop blaming COVID for being 2 months late and counting. I can understand a week or so but 60 days.... no COVID can not be used as an excuse. I saw your tracking number it shows it in the same place for month and has not "moved". I no longer need the product. It is no longer useful for the purpose it was bought and it was not delivered in the promised time frame. If you purchased a car - the person said hey - Let me clean it up and we will deliver it in a few days, they send you pictures to show them cleaning, it but 2 months later - you still dont have your car... What would you do ?? just sit back and be ok with it?
REFUND MY MONEY.... this is rediculous.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company still has not delivered my item. Basically they told me they will no refund my money and try to assure me it is on its way. Since my last complaint, it has moved from one "carrier" to another "carrier" where it has again remained for weeks.
Nothing has been done and they say there is nothing they can do about it. As you can see from many others, they basically took my money and never gave me a product - just like everyone else.
Hello ***,
Here is your USPS tracking number and URL:
***
Your item was delivered in or at the mailbox at 4:01 pm on June 25, 2020 in ***
Please contact the local post if you have not received it.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes Finally delivered - 3 months late -
will never use them again... Blanket smelled awful but looked good.
HUGE SCAM. I spent $70 dollars on a blanket I never received. I tried emailing/messaging the company and kept getting errors and the message wasn't sent -- and there is NO PHONE NUMBER to call them, which truly should have been my first clue. This company shows that it is located in the US, however, the shipping/tracking information shows from China. After never receiving the product, and never getting a tracking number once the product supposedly cleared customs in LA, I did some research and see that they have multiple addresses in the US. The one they're currently using goes to some random plaza in Houston -- they don't list a suite number, and photos of the plaza do not show that there is a Grove Blankets present. This is clearly a scam. I have no idea how this place is allowed to operate.
Do Not Order From This Company!!!!!! I ordered a Titanic twin quilt from Grove Blankets on May 3rd. It did not say anywhere on the advertisement that it was coming from China, or I would not have ordered it. It is now June 5, and still no quilt. The last tracking communication I got from them was May 17 when they said it had cleared customs in California. No word since. I could have driven to California and back twice. I ordered through Pay Pal so I am hoping that I can get my $70. plus dollars back. I wish I had researched them before ordering.
RIP OFF! Ordered on April 23rd, from the website that says they are in Texas, but when I got my shipping confirmation it is coming from China! May 23rd it says it has been delivered, but I have not received it! I am requesting my money back through paypal. This is wrong.
I placed a order on April 20 for a eminem blanket queen size and it never showed to my house and I would like my money back
Order a blanket over month ago and never showed to my place
I would like to have my order or my money back
Hi Rache,
We apologize for the delay.
Your order #XXXXXX is in transit to the destination. You can see the delivery status here:
https://t.17track.net/en#nums=YTXXXXXXXXXXXXXXXX
At this time, due to affect of COVID-19, the delivery time might longer, up to 30 business days. All US carriers are overloaded. The epidemic in the United States is serious now. After the goods arrive in the United States, the United States cannot deliver it in time.
As you see your tracking, it arrived in the US from 04 May. We also very worry about this and doing our best to deliver the package to you asap.
Please wait patiently!
Terrible! Do not buy anything from these people! Ordered a blanket and the measurements were totally off from what there site said. After weeks of emails and sending pictures and measurements to them, they said it was within the measurement range! I believe they go buy many names and show offices in Texas, but actually it's all coming from China! They are very deceiving and show an American white women displaying the blankets.
Very Disappointing. The address shows Texas location, however, the quilt is coming from SHANGHAI!! Nothing on their website shows it comes via China/Shanghai. I ordered the quilts on 23 April and it took until 05 May just to get through processing to shipping and now to see it is being shipped by a company that has a horrible reputation for delivery. The site showed a 10 to 18 day shipping, but no mention this is after the time just to get the quilts to the shipping stage, TWO WEEKS!!! So in other terms it will take another 2-3 weeks, if they arrive. I will never order nor will I recommend this deceiving company to anyone. I only hope the actual product is not represented by the process just to get the item, if there is a problem I will hate to see that process. DECEIVING ADVERTISEMENT!!!
FALSE ADVERTISING - SHIPPING SUCKS
I ordered this as a gift for my neighbors daughter who just got accepted to Auburn. However, once I ordered it I became aware it was made in china and the SF Shipping has been nothing but a delay tactic with items bouncing all over the world.
2020-05-04 19:49
New York, New York The shipment is being forwarded, please wait patiently.
2020-05-02 08:58
Grapevine, Grapevine The shipment is being forwarded, please wait patiently.
2020-05-01 09:34
Grapevine, Grapevine The shipment is being forwarded, please wait patiently.
2020-04-30 10:17
New York, New York The shipment is being forwarded, please wait patiently.
2020-04-30 07:00
Greenwood, Greenwood The shipment is being forwarded, please wait patiently.
2020-04-29 22:33
New York, New York The shipment is being forwarded, please wait patiently.
2020-04-29 17:15
Monroe Township, Monroe Township The shipment is being forwarded, please wait patiently.
2020-04-29 13:47
Monroe Township, Monroe Township Arrived at the local distribution center
2020-04-29 13:47
New York, New York Shipment arrive at New York distribution center
2020-04-26 11:21
UNITED STATES, UNITED STATES The customs clearance is completed.
2020-04-25 21:30
UNITED STATES, UNITED STATES Arrived at the destination country
2020-04-24 09:18
HANGZHOU CITY, HANGZHOU CITY Shipment arrive at HANGZHOU CITY distribution center
2020-04-24 08:11
HANGZHOU CITY, HANGZHOU CITY Shipment transiting to next station
2020-04-24 07:39
Hangzhou, Hangzhou Shipment arrive at Hangzhou distribution center
2020-04-24 04:32
Shanghai, Shanghai Shipment arrive at Shanghai distribution center
2020-04-24 04:32
Shanghai, Shanghai Shipment transiting to next station
2020-04-24 04:13
SHANGHAI CITY, SHANGHAI CITY Shipment transiting to next station
2020-04-23 22:12
SHANGHAI CITY, SHANGHAI CITY Shipment ready for leaving the warehouse.
2020-04-23 21:59
SHANGHAI CITY, SHANGHAI CITY Shipment arrive at the warehouse.
2020-04-23 18:43
SHANGHAI CITY, SHANGHAI CITY Shipment arrive at SHANGHAI CITY distribution center
2020-04-23 05:26
SHANGHAI CITY, SHANGHAI CITY Shipment transiting to next station
2020-04-23 02:34
Shanghai, Shanghai Shipment arrive at Shanghai distribution center
2020-04-23 00:30
é��, å?å¸? Shipment transiting to next station
2020-04-23 00:06
Nantong, Nantong Shipment arrive at Nantong distribution center
2020-04-22 19:56
é��, å?å¸? Shipment transiting to next station
2020-04-22 15:17
Nantong, Nantong S.F. Express has picked up the shipment
If it ever gets delivered, which I doubt based upon the numerous product reviews on the shipping website I will personally be going to the store front to deal with this.
Hi ***,
We are sorry if have any delay in the shipment. However, our production time is 5 - 7 days and the shipping time is 10 - 15 business days as describe in each product description.
The SF Express is very good now. I see the order is pickup now in MARBLE FALLS, Texas.
https://t.17track.net/en#nums=SFXXXXXXXXXXXXX
It means you can contact the local post to take it if have not received yet.
Absolutely a scam stay away took my money no product and many false addresses