GRS Community Management Reviews (%countItem)
GRS Community Management Rating
Address: 3900 Woodlake Blvd STE 309, Greenacres, Florida, United States, 33463-3046
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If I could give a -10 starts I would. Gave one star because there is no way to go with zero or minus ...The management company is just the most disorganized and inefficient I have ever seen! The property manager Lisa Hoffman is just so bad that I don't understand how she still have a job. What is the purpose of paying a management company that never return your calls, never follow up on requests and acts like they have more rights on your community than the owners? Just a total disaster.
Hired a unreliable scam private towing company and can't help with the issues we are having with the ticket received
We received a expired tag ticket from the towing company and HOA refuses to help discuss the situation other than to "pay the ticket" we are receiving expired tags tickets despite us in the waiting process of receiving our new tags. The office as well as community association manager all told us to pay the ticket or appeal but when we appealed to the towing company and haven't received any answer from them they say the problem is with them despite HOA hiring this company.
Help us dispute the multiple tickets from the towing company THEY hired since we are still receiving expired tag ticket despite us waiting for the new tags to come in. Dismiss all the charges the towing company has given us due to both the company's inability to provide any sort of help
The Revdex.com complaint has to do with a vendor that does parking enforcement at the property, hired by the Association. This owner had an expired tag and the vendor does not waiver on their enforcement. The owner was advised by the property manager that any dispute would be required to go to the vendor directly, not management. The vendor hired is not influenced by management in their dispute resolution process and operate independently.
GRS Management took over our community last year July, they continuousl send letters of past due and charging late fees. they refuse to address issue
From that company took over our community, I receive numerous letters of past due notices, I made numerous attempts to reach out to them but they never address my concerns, I have sent emails, fax, certified mails and they do nothing. in the meantime we our concerned about our safety in the home, as it rains "inside" the house and the top level is detaching from lower level. they withdrew two payment in feb and march through auto withdrawals out of my checking account. With all of that, they continue to send me notices. One of their employees name *** told me I had a credit of $444.00 but they seem to continuously harass us into making payments without properly addressing the continuous delinquent notices that they mail on a monthly basis.
I initially reached out to them in October asking to "stop" charging the late fees on whatever they feel the outstanding dollar is until they can provide proof but instead, they add that $25..00 late without acknowledging my request which was made with a live person. Again, after making June's payment I received another notice.
for them to make contact with me, either show where the balance stems from and refund the funds. Specially since I ask them back in October to stop charging the 25.00 late fee every month until we can pin point the problem.
GRS's Response: Collections activity is the result of unpaid assessments or amounts due to the Association. The Association's collections policy is provided for in its governing documents. The board is ultimately responsible for compliance with its collection policy. GRS performs collections work at the direction of the Association's board of directors.
GRS manages the collection policy for the Association that includes:
1. Apply assessment charges and other types of charges on to the owner's account.
2. Apply payments received on to the owner's account and in the statutory order.
3. Each monthly assessment is due and payable on the 1st day of each month and is delinquent after the 10th day of each month.
4. A delinquent assessment not paid within the Association's grace period of 2 days after the 10th of each month will be automatically assessed a $25.00 late charge.
5. After a late charge is posted to the owner's account or if a balance due exists on the owner's account then a late letter will then be generated accordingly by GRS.
6. Late letters are reviewed and spot checks for clerical accuracy to the best of our ability, but our review cannot be relied upon to detect or prevent an exception from occurring.
7. A late letter is mailed to the owner's mailing address with a few days after a late fee was posted.
8. A late letter will continue to be mailed to an owner having unpaid assessments each month thereafter, until paid in full.
9. GRS's contact information is provided on the late letter so that owners can call us with general questions related to the late letter and/or to request information related to their owner account.
10. GRS provides the Association's board an aged accounts receivable at the end of each period for the purpose of reviewing and monitoring its delinquent accounts.
11. The Association's board is responsible for reviewing any delinquent accounts and referring them to its attorney for collections, when needed.
Consumer: Concerns about balance due on owner's ledger and auto withdrawal payments occurring twice in both February and March of 2020.
GRS's Response: Prior management's record keeping ended on July 31, 2019. As of the prior management's cutoff date, GRS set up the owner's account in its accounting system using reports provided by prior management. Accordingly, the balance due of $361.00 appearing on a transaction history report dated July 31, 2019, was setup on the owner ledger account accordingly at GRS.
Beginning on August 1, 2019, monthly assessment charges were applied to the owner's ledger. Any payments received from the owner were posted for the date they were received by GRS. And any unpaid assessments deemed as late were assessed a late fee charge in accordance with the collections policy already mentioned above. From July 31, 2019 through June 25, 2020, there were six (6) instances were a $25.00 late fee was charge because of a balance due from unpaid assessments.
Relating to payments made twice in February 2020 and March 2020, GRS noted the following in its review:
On February 1, 2020, balance due on the owner's account was $759.09. This balance was comprised of unpaid assessments and four (4) late fee charges of $25 each.
On February 6, 2020, owner made a payment of $276.99 (eCheck #XXXXXXXX) which brought the remaining balance down to $482.10 and the account status was delinquent.
On February 10, 2020, the owner made a 2nd payment of $275.00 (eCheckXXXXXX) which brought the remaining balance down to $207.10 and the account status was delinquent.
On February 12, 2020, a late fee was posted on the owner's ledger bringing total late fee charges incurred to five (5) totaling $125.00.
It's important to note that if the five (5) late fee charges totaling $125 had not been incurred then unpaid assessments would had been reported on the owner's ledger account as $107.10 and the account status would had still been delinquent. Consequently, a late letter would had been generated regardless for February 2020 (with or without late fees) and then mailed to the owner.
On March 1, 2020, the balance due on the owner's account was $507.14. This balance was comprised of unpaid assessments and five (5) late fee charges of $25 each.
On March 9, 2020, the owner made a payment of $276.99 (eCHeck #XXXXXXXXX) which brought the remaining balance down to $232.10 and the account status was delinquent.
On March 10, 2020, the owner made a 2nd payment of $275.00 (eCheckXXXXXX) which brought the account to a prepaid balance of $44.85 and the account status was current. Because the owner account was current no late letter would had been generated for March 2020.
On April 1, 2020, the balance due on the owner's account was $230.19. This balance was comprised of unpaid assessments. For April 2019, no payment was received from the owner and the account status became delinquent after April 12,2020. For April 2020, the Association's board of directors elected to waive late fee charges and no amount was charged. Furthermore, our records indicate that no late letter was generated or mailed to the owner for April 2020.
On May 1, 2020, the balance due on the owner's account was $505.23. This balance was comprised of unpaid assessments. Payment received from the owner in May was $275 which brought the remaining balance down to $228.28 and the account status was delinquent. For May 2020, the Association's board of directors elected to waive late fee charges and no amount was charged. Our records indicate that a late letter was generated and mailed accordingly to thOn June 1, 2020, the balance due on the owner's account was $505.27. This balance was comprised of unpaid assessments. Payment received from the owner in April was $276.99 which brought the remaining balance down to $228.28 and the account status was delinquent.
On June 15, 2020, a late fee charge was posted on the owner's ledger bringing total late fees charges incurred to six (6) totaling $150.00.
Consequently, a late letter would had been generated accordingly for June 2020 and then mailed to the owner.
Desired Resolution: Consumer has requested to be contacted by GRS and to provide an explanation about the balance due, and to refund late fee charges.
GRS's Response: GRS will contact the consumer by email or telephone to establish a line of communication. In addition, GRS immediately proposes to have the six (6) late fee charges totaling $150.00 waived for the consumer, as a "one-time courtesy." Important, after waiving the late fee charges the remining balance of unpaid assessments on the owner's account will be $103.28. Therefore, GRS recommends that you immediately make the required payment to bring your balance down to at least zero ($0). Please understand, that failure to bring your account balance current before July 12 and to can result in a late fee charge and a collections letter.
GRS deeply values our relationship with the condominium association and are committed to resolving this matter to the best of our ability. If you would like to continue this conversation, please feel free to contact our Lake Worth office immediately. I look forward to hearing from you and putting this matter behind us.
e owner for May 2020.
On June 1, 2020, the balance due on the owner's account was $505.27. This balance was comprised of unpaid assessments. Payment received from the owner in April was $276.99 which brought the remaining balance down to $228.28 and the account status was delinquent.
On June 15, 2020, a late fee charge was posted on the owner's ledger bringing total late fees charges incurred to six (6) totaling $150.00.
Consequently, a late letter would had been generated accordingly for June 2020 and then mailed to the owner.
Desired Resolution: Consumer has requested to be contacted by GRS and to provide an explanation about the balance due, and to refund late fee charges.
GRS's Response: GRS will contact the consumer by email or telephone to establish a line of communication. In addition, GRS immediately proposes to have the six (6) late fee charges totaling $150.00 waived for the consumer, as a "one-time courtesy." Important, after waiving the late fee charges the remaining balance of unpaid assessments on the owner's account will be $103.28. Therefore, GRS recommends that you immediately make the required payment to bring your balance down to at least zero ($0). Please understand, that failure to bring your account balance current before July 12 and to can result in a late fee charge and a collections letter.
GRS deeply values our relationship with the condominium association and are committed to resolving this matter to the best of our ability. If you would like to continue this conversation, please feel free to contact our Lake Worth office immediately. I look forward to hearing from you and putting this matter behi
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com, thank you, without your intervention they would have never responded as I have been trying to get information from them for months and I have proof and they never care to respond. I ask them from last October to stop assessing late fees until we see where error occurred and they ignored my request. I have proof of on time payments from some of what replied with to you as late. Not sure what else to do, will make contact with the Board and perhaps seek legal counsel. Thank you for your assistance with this sensitive matter.
Per our response to you, we have documented all of the information regarding your acct. Please feel free to contact our Director of Finance if you need further clarification.
Lack of communication. During covid19 I was not informed by property manager about changes that were being instituted. My emails go unanswered.
On March 24 an e-mail was to all residents regarding changes also a 2nd e-mail was sent witj a correction I did not receive either I sent an email to property manager requesting this be looked into no response I then emailed the VP *** who stared *** would contact me. He did and I voiced my complaints one about the email and the other regarding lack of communication from property manager regarding work orders and concerns. Then another community email went out on April 2nd again I did not receive. As an owner I should be informed of any changes within the community especially in a crisis. There are other issues regarding GRS and covenents they do not seem to be able to get a handle on this and the community looks very bad. This is part of their contract and they are not doing their job. They are selective is what rules they follow and enforce
I would like the issues addressed and corrected
We have reviewed our email blasts that were sent to all residents with an email address on file. Ms. was on both emails sent. They were not returned to us, so therefore, we must assume they were received. Perhaps they went to her spam or junk, but they were not returned to us.
Re: 2nd issue: It is The Manager and Board's decision as to what issues in the community are addressed, and in what order.
(The consumer indicated he/she DID NOT accept the response from the business.)
They were informed on the first blast that it was. It received . It was corrected when he received notification from the Revdex.com. Second the property manager works for the community all 299 homes. He takes directive from he board but any isues a homeowner has he needs to respond
to. Especially work orders. The Board had no say if there is an Issue with work orders. There was no follow up on landscape complaint. In general communication is very poor.
The Property Manager is very diligent in responding to homeowners. This homeowner has not followed Association procedures for work orders. Leaving a voice mail does not generate a work order. We strongly dispute the homeowner's accusation that there is poor communication. Any further issues need to be put in writing to the Board of Directors.
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this is wrong information. Everything is done by email on my part. If they would like them forwarded I will be happy to do so. At this point I now copy the Board on all issues. The only phone call was when the VP reached out to me regarding my email complaint.
Mrs ***'s email is reflected in our email(eblast) email list. We have confirmed the email and it is included with eblasts sent to all homeowners. The homeowner has been advised to send any work orders through our GRS website or the Associations website. Mrs *** send regular emails regarding neighborhood properties and expects responses to her complaints about homeowners who may be out of compliance. The property manager and the Homeowner Association has no requirement to respond to these regular emails nor recongnize Mrs *** emails with an answer as she does not serve the association in any official capacity.
(The consumer indicated he/she DID NOT accept the response from the business.)
As you can clearly see they lack facts And talk in circles. There was no need to assume I received the emails as I sent two emails that I did not receive them and requested that be fixed. My complaint stands.
We have your email on file and it is also on our eblast list. Going forward, we will check to see if your email specifically was on the blast.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is the property managers job to guide the board in the right direction. GRS Is to follow our documents and bylaws as written not as a board member wishes. The property manager had their license at stake. My complaint stands poor communication at best. Thank you for proving my point
GRS Management services took my HOA fees twice on 12/31/19. They took $1020 for my quarterly plan and an additional $960 as I was also set up on ACH.
I had submitted an ACH for my HOA dues for the quarter of $960, but they stated I did not have an ACH on file so I paid them $1020 as the dues went up from the prior quarter. On 12/31/19 they took both payments out of my checking account. I had emailed them multiple times for a refund and they kept stalling. They told me that it would be issued 1/2, 1/12, or 1/20 and I never received the money. They then claimed that they mailed it out 1/16. As of 1/27 it has still not been received.
I want my $960 back immediately
As of this date we have resolved the dispute regarding your refund. Our Sr VP of Operations informed me that he has spoken to you and that you have in fact received your refund. We do apologize for the all of the miscommunication between you and our accounting dept.
I had a direct debit in place for Grs to collect my HA fee every quarter as I reside in the UK. This was not done & I was charged a late fee
I contacted PNC bank to ascertain why it was not paid. I was told that the error is not with the bank as the D/D was set up with Grs. I wrote to them 31/10/19, 13/11/19, 9/12/19 by email & also telephoned. It was confirmed that my emails were received but to date no response. I cannot fathom how a business could be so disrespectful & incompetence by disregard my email to ascertain why the error occurred. Secondly, I reside in the UK & fully aware of the steps that can be taken for late/non payment. It is wholly unacceptable in this instance that no can be bothered to answer my queries when it's blatantly obvious that this is not my fault. I need readdress to this & prepared to seek legal steps to get this resolved
I need a response to my emails & resolution to the ongoing issues. Otherwise this will continue to happen resulting in charges for late payment which is unacceptable!!
Contact Name and Title: *** Customer Rel
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@grsmgt.com
***, We have emailed you with the explanation of the debit and late charges, and also a resolution. Hopefully you have received it by now; also, We had a company wide search for your email and it was not found. In our response to you, we asked for the email address you are using, as it was not received by us.
Please respond to the email from the Accounts Receivable Manager as soon as you are able.
GRS management is the Worst! *** lacks knowledge! She keeps harassing us with letters from automated systems. This has been multiple times since we lived here. I have an attorney. Do Not Use this Company.
In reviewing your complaint: you received a violation letter regarding dirty driveway. The violation committee did a follow up inspection after you stated it was cleaned, and determined it was not cleaned. They advised us to send a second violation letter. The Property Manager works under the direction of the Board of Directors.
They came and mulched my back yard where there was dirt and flowers. Asked to have it removed and they refused to even though I never asked to have it
They came and mulched my back yard where there was dirt and flowers. Asked to have it removed and they refused to even though I never asked to have it. I had flowers growing and when I moved there there was never mulch to begin. *** the property manager refuses to do anything and is rude. She takes no responsibility in her actions or the people she hired to mulch the place.
Just to have the mulch removed
The community mulches the property yearly. The person making the complaint is the tenant in the unit. Any corresepondence must be made with the owner of the unit. The area has a vegetable garden planted, which requires an ARC application for any plantings or changes to the outside of the unit. We informed the tenant to have the owner call our office - to date we have had no response.
They do not return phone calls, correspond or emails. When request for service repairs, repairs are not started/completed.
They do not return phone calls, correspond or emails. When request for service repairs, repairs are not started/completed. Their onsite representative makes up excuses, does not return emails and does not make repairs as requested.
start and complete repairs as requested.
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
***, as you are aware the sidewalk repairs are underway - the grinding followed by replacement. Regarding the center island light - we anticipate that repair being completed with the next 2 weeks, possibly sooner.
Wesley Sippel-community association Manager, insulted me and in a dehumanizing rage called me "an *** and "a ***
t" and "a i
t"for just standing almost in tears talking to the police on the phone. There are is absolutely no reason to treat people in such a dehumanizing way just because I had questions and concerns about HOA rules, in my personal opinion this guy seems dangerous. To be treated like that, is beyond unreasonable and unbelievable. Even the police after interrogating him they agreed with us and said he is an angry person and thinks he is "on a high horse" just because of his position. The police encouraged us to file a complaint against him, which I had already did I sent and email to *** with no response so far. Wesley Sippel also blocked our access to the clubhouse and the police said he has absolutely No right to do so. Based on my personal experience: How can someone as unstable as him be working in family friendly community
My husband and I visited *** at the clubhouse at the Shores 5/21/19 in the morning. We went in there because we had questions and concerns and needed clarification the HOA rules/violations. I asked him in a civil way to show me the rules about having a car on my driveway with mechanical issues as a violation, he shouted at me and said "I'm not showing you anything, you look it up yourself" I was beyond baffled by his way of answering me and mistreatment. My husband approached him to show him pictures on his phone of other cars blocking the sidewalk and causing violations. He again in a rage screamed at my husband and said "back off" "get out of my office I don't want to see anything" "I'm calling the police"I felt so scared and unsafe about his crazy reaction that I called the police also because he became so aggressive over a course of 2 minutes that I thought he was going to hurt us. While I was talking to the police he called me "an i
Need to speak with someone in a civil way without being degraded and insulted
WE have reviewed your complaint and have taken the appropriate action. We respectfully request any future interactions need to be addressed by the owner of the property, whom we represent.
The resident manager and employees are helpful and friendly and accommodating here at Villaggio
I think the management team here in Villaggio is top notch. They are very responsive to our needs. Laci C. and Shameeda J. are friendly and helpful. Karin and Casey are fun to be around and do a great job as the social coordinators. I took off one star because I have had issues with their web site, especially using the automatic payment to pay my HOA dues. I've had a few instances where they tried to take out the payment twice. After switching to the one time payment option things have been OK. All things considered I am very happy with GRS.
The management team at Villaggio in Lake Worth is very professional and dedicated. Lacey and Shameeda don't let matters fall between the cracks because of their hard work, their supervision of their social services and maintenance teams, and their effective interactions with our elected board. They go the extra mile to learn everyones' names and help solve individual problems. We are very happy with GRS here.
*** and
I have been a resident of Villaggio (Villages of Windsor) for almost 14 years. I have found the staff at GRS to be the most cooperative and efficient people I have ever dealt with. I'm a Realtor and the staff is constantly assisting me in many areas. It is a pleasure to work with them on a daily basis.
I'd leave 0 stars, but there's no option for me to do that. No return calls. Emails to CEO *** get bounced to me. Our HOA "manager" responds on her terms. I would suggest anywhere they manage, think twice about moving there. I own my condo and can get no responses to a flood problem in my unit that started in another unit. The entire company is a mess and I'm going to the next board meeting, which by the way, the HOA "manager" refused to give me the exact date of. So I drive to the condo daily (I do not live there) to see if the meeting date is posted. What IS posted, is a very old piece of paper stating there are monthly meetings. I know for a fact our last HOA meeting was in February, due to much detective work on my part. This company needs serious overhauling. I still have no response as to what the actual plumbing issue is (and it isn't the first time my tenant has been flooded).
STAY AWAY FROM GRS!
These are the most difficult people to deal with. They rarely return phone calls, do not follow through on emails and have absolutely no people skills. Our condo manager refuses to answer three questions that I have emailed her several times.
1. When is the next HOA meeting?
2. Has the flooding issue been handled in the adjacent unit and how was it fixed?
3. May I have a copy of the HOA meeting notes?
The only time I heard back from them was when I went to Google and provided a review. Then, in their response, they lied.
DON'T move into a neighborhood where they provide management.
The entire staff you have in our community, Villaggio, is 5 star.
Mr. Thank you for taking the time to acknowledge our staff at Villaggio. We do strive to provide excellent service to our communities, and appreciate your comment.
My car was towed out of Emerald Isle at laguna lakes on 04/18/19.
I have 2 car registered with Emerald Isle at Laguna Lakes. 1 of my cars was towed on Thursday Morning without any proper explanation as to why. The car has a parking permit, insurance and is registered, I just do not drive it often due to it being a secondary. There were no visible notices warning me that it would be towed. There is another car that has no plates parked illegally, that is still on the property without any notices or warnings for it to be towed.
I would like to have my car returned back to my possession without any charges to me.
Notice was placed on the windshield 4/16 and towed 4/18.
The vehicle was filled with tires, including on the passenger *** It was sitting for weeks unmoved. The owner of the property was contacted with the details of the information post tow (email below).
We did not know who was the owner of the vehicle or if it had been abandoned.
"The vehicle was being used as storage for tires (drivers side included) and hadn't moved for several months. Although the tags were current, using the vehicle as a storage unit sitting unmoved for several months on association property is not permitted and was subsequently towed per the notice.
We did not know the owner of said vehicle so the procedure was to place a notice on the windshield given sufficient notice.
Your tenant is making an inquiry and was explained via phone yesterday (4/18/19".
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the car has to be registered with the HOA to be parked there so they could have looked up the permit number to see who the car is registered to. Second, as stated before the card was parked there legally with up to date tags and it is not their call to say it was used for storage or it was abandoned. Third there are plenty of other cars parked on the premises with no tags, that are "used as storage" and have not been moved for months without any notice of being towed from the HOA! SO again, why was my car specifically targeted! Please see attached for a car that is clearly violating rules and regulation.
(The consumer indicated he/she DID NOT accept the response from the business.)
The notice was not visible, it was not the normal green or orange sticker that the property management normally uses, that I am aware to look out for. As stated before the car was not parked illegally and should not have been removed.
Ms., The Senior V.P. of Operations has been trying to reach you to discuss this issue. He left you a message on 5/28/19 at 11:30am. He can be reached at XXX-XXXX ext.
The inside office staff is great. They are attentive and respond to requests quickly.
Our Property Manager ("PM") does not know his/her job. His/her supervisor appears to not care or has very little concern for our community.
I've written to one of the owners, who in turn gave the letter to the supervisor instead of responding himself, so I am not able to get past his/her supervisor to complain. So among other things the bad decisions, lack of knowledge about the community and its governing documents and accounting issues continue.
Based on the lack of education and care for the community from the PM, supervisor and the 'higher ups' at GRS, I would not recommend them.
Ms. R,
Thank you for acknowledging the great job by our office staff. We do strive to provide excellent customer service. We did contact you over a month ago to respond to your specific issues and concerns in your letter to us. As the Supervisor( over the manager), she is
the most qualified to address the concerns you have. If you would like to discuss these issues further, please contact us to set up an appointment.