GRS Community Management Reviews (%countItem)
GRS Community Management Rating
Address: 3900 Woodlake Blvd STE 309, Greenacres, Florida, United States, 33463-3046
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GRS has been a welcome addition to our community. To date, they have been very responsive. Have had a positive interface with all employees. Our onsite Manager, Risa Levitt, is diligent and and responds to all requests promptly.
Jane, Thank you for taking the time to acknowledge GRS and Risa. We take pride in providing excellent customer service to our
communities and residents.
Having lived in a gated community for over 20 years and having been a board member for most of those years, one realizes that a life without issues does not exist.
In the case of management associations, the key is the individual who is assigned to the community and the respect that the community board extends to him/her. In our case, we have been blessed with managers who were hard-working, competent and pleasant. In particular, our current manager is great. In addition, she appears to receive the support of the staff in the GRS office as any matters that do come up are handled expediently and professionally.
Mr. *** Thank you for taking the time to acknowledge the dedication of your property manager. GRS tries diligently to support
our employees, so in turn, they can provide the best customer service.
They were very responsive to my problems
Thank you for your kind review. We strive very hard to meet our clients needs, and we are glad we were able to help.
Management (or lack thereof) of Canyon Trails is a hot mess.
Their "management" or lack thereof of Canyon Trails is a hot mess. We pay high HOA fees and NO ONE in their horrible "management" office even responds to residents issues. I sent them an email with issues over a month ago and still have no response. Call the office, no one ever answers. I advised them of the security company letting in an unknown person into the community under my name, without contacting me, and despite this person not even being on my gate access list. Also, sprinklers never work on my property and the entire community, plants are dying, and nobody from the management office responds to my issues sent via email and they never answer their office phones or return calls. I pay high HOA fees for ZERO service. Unacceptable.
Respond to me email(s), I have sent one a month ago (no response) and another follow up today (8/18), explain why security lets in unknown people without contacting me, and despite NOT being on my gate access list and how they plan to stop this from happening again, AND repair the sprinklers on my property. My landscaping cost a lot of money and it is dying because GRS is not fixing this issue which exists in the entire Canyon Trails community.
NY M.B.A.
2:37 PM (17 hours ago)
to westpalmbeach..
Re: Revdex.com Case #XXXXXXXX: GRS Management Associates Inc.
Good afternoon Ms. Ricardo,
Thank you very much for your email. Is there any way for me to update my original complaint to Revdex.com? The company I filed a complaint against, GRS Management (management office location at Canyon Trails in Boynton Beach, FL) responded to the email I had attached in my complaint about 7 hours after I had filed this complaint with the Revdex.com. The company is taking care of all the issues I had noted in my complaint, and have also followed up with me since then in a satisfactory manner.
I was unable to delete/update my original complaint with the Revdex.com but I wanted to update the status as the company has since responded to me and I am satisfied with their actions to resolve my issues.
Kindly advise, I would greatly appreciate it.
Thank you very much.
Best Regards,
***
XXX-XXX-XXXX
***@gmail.com
*** FL XXXXX
Canyon Trails
Unresponsive to issues that we pay HOA dues for.
HOA dues paid to GRS property management and despite numerous calls to office and text to Mr Garcia and his boss nothing is ever resolved. I have had fire ants covering entire backyard for months .Nothing done. Informed them that lawn is continually flooded making side and backyard A hazard , therefore can't walk in my own yard . The sprinklers have been on almost 24 hours.. nonstop... hitting front door and unable to exit from front door or back door due to nonstop sprinklers.
Respond and correct what is needed in a timely manner, be responsive, do what we pay HOA dues for
In order for me to help I need to know the community in which you currently reside.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Cove at Lago Mar plantation fl XXXXX
*** plantation Florida XXXXX
The board of director's for the association is finalizing a letter addressed to the Revdex.com. They will be directing your office to remove the complaint from GRS since it is not our issue. I will get this over as soon as I receive this letter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Who is responsible for flooded yard? For not following guidelines regarding constant street parking
GRS is required to provide a quartly invoice for services. They never do so. Instead they send a late bill and tack on a later charge.
GRS property management employs illegal and unscrupulous methods to tack on late fees by failing to invoice customers. This happens 2 to 3 times a year and seems to be done purposely. They are by contract suppose to provide an invoice (bill) each quarter but NEVER do. But then are fully capable of providing a late fee notice including additional charges.
I want my late fees reimbursed for the past 5 years.
GRS does not have market relationship with this person. The homeonwer's relationship is with the actual community association in which they live. They need to direct their complaint to that entity for a response.
(The consumer indicated he/she DID NOT accept the response from the business.)
I write a check to GRS 4 times a year, not to the Somerset association, thus I am their customer, and this is a valid complaint pertaining to their billing practices. I do not accept the GRS response.
GRS seems incapable of sending the invoice, but we always get the late notice, with a late fee tacked on. Same address, same mailbox. Odd?
When we discuss this with GRS they tell us the invoice is courtesy. The somerset association rules state "Payments should be made as indicated on the invoice and / or statement. ". I've asked how the invoice could be a "courtesy" if the payment is based on it. No response from GRS.
If this was a one time occurrence it would be understandable, but this happens all the time. GRS doesn't feel they are required to send the invoice, "it's a courtesy". (So perhaps they don't?) But they never fail to send the late notice with the fee tacked on.
It's despicable a business would claim they have no relationship with (or responsibility to) a customer they require a check from 4 times a year. This is just another indication of the lack of good business practice from GRS. Oh "she's not my customer". Really? That along with "The invoice is just a "courtesy". GRS has even gone so far as to suggest their customers (oh they don't see us as customers) open up my back account to them with an automatic payment so they can rip us off even more!
GRS should be ashamed if themselves, unbelievably poor business ethics.
GRS has a contract with the association's board of director's. We do not have a direct market relationship with resident owner's in the association. Any complaints or issues with the association need to be directed to the correct corporation.
This complaint was responded to on 5/8/18. The Management Company only enforces the By-Laws provided by the HOA. Homeowners are aware of their payment date upon purchase of the property, despite any coupons, statements or invoices. Automatic payment options are available via ACH as well.
Thank you,
Management
GRS Management has allowed Lot Monitoring Services & All County Towing full rights to define/enforce our community rules without HOA consent.
My vehicle was towed off of my private property on March 26, 2018 by All County Towing. On April 25, 2018, All County Towing was unable to provide me with the violation or photos and asked that I reach out to Lot Monitoring Services, the company who requested the vehicle to be towed (the spotter). *** at Lot Monitoring Services informed me on April 26, 2018 that GRS Management has given them permission to define our community rules and enforce them as they see fit. Despite Broward County regulations, she also refused to provide photos proving the violation.
I have reached out to GRS Management via telephone, postal mail and email requesting a full refund of $153.11 plus the late fee incurred on my HOA Account as a result because they have encouraged predatory towing in our community by not validating/approving each tow. On March 28, 2018, our property manager and a GRS manager, Adam, said that he was not sure of why the vehicle was towed but that I had to reach out to the HOA. I reached out to all 3 members of our HOA and all 3 said they knew nothing of the incidence or the reason the vehicle was towed.
Despite being the cause of predatory towing in Belle Tara, GRS has not helped me address the legality of the towing practices in our community or reached out to Lot Monitoring Services to determine how and why my vehicle was towed.
GRS Management should be responsible for the actions of their subcontractors and while enforcing community rules, also be concerned with the rights of the residents.
I am requesting that GRS provide me a full refund on my HOA account of $178.11 for allowing Lot Monitoring Services and All County Towing to illegally tow my vehicle and not ensuring that the companies they have hired with our HOA dues are adhering to county regulations, such as maintaining proper records including photos.
GRS does not have a direct market relationship with this individual. Their complaint needs to be directed to the homeowner's association which is a corporation for a response. It is the association and the board of director's who set these policies and contracts with towing vendors etc.
The new management company remived my info from the Gate box, causing me to not be able to get into the community.
The new management company unilaterally and without noticing us, deleted our existing codes and numbers from the Gate box at the entrance to the community. At 12:30am last night my 16 daughter could not gain access to the community and had to park her car at the *** puarkig lot and squeeze through the metal gates and walk home.
I called the management company first thing this morning, but was given the "Kafka-esque" runaround. Having been promised a call back, I waited. No call back. I then called in the afternoon, because it's dangerous for young girls to not be able to get into their neighborhood coming home late at night. A girl named Ty told me I had to "request my name and information be added to the call box" in formal by writing. It's curious though, where was the formality when DELETING me without notice or cause? I don't see why, they knew what they were doing when they deleted my information, they wouldn't have just called and told me. As they're a new management company, we didn't even have their contact information.
In any case I sent an email, and got no response. I sent a second email and still no response. Finally my wife called and was yelled at by a receptionist who just threw us into someone's voicemail. I was told it was the property manager. A message was left, but to no avail, no return call.
Now my family will not be able to easily come and go from the community, and no guests can call me to get in.
I believe it's a public safety hazard to effectively lock out community residents without so much as a phone call to let us know what's happening. There's no cause, and no excuse. The company is derelict in its duty.
Update my gate code, allowing us access immediately.
Dear Mr.,
Could I trouble you for the name of your community and your address?
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is inadequate as it does not address any of the elements contained in the complaint. Rather, it seeks only to determine the name of the community.
The name of what community is *** PARK.
It would be appropriate for the respondent to explain what conditions caused the action that resulted in the complaint, what safeguards the respondent has put into place to ensure this does not happen again, and how the respondent proposes to resolve the complaint with the resident.
In matters such as this, where the public health and safely of the community (enhanced by the resident being a minor child) is in danger, there needs to be swift action. The notion that a young teenage girl could be locked out of her community late at night, by an intentional act (deleting all records of the resident in the Gate Call box) represents a clear and deliberate dereliction of the management company's duty.
As the operator of the gate which is the sole and single point of entry, the management company has an enhanced and special responsibility to have someone available at all times in these cases. Additionally, the action that caused this complaint (deletion of all records of the resident within the Gate entry box) needs to be addressed. If the management company unilaterally decides to delete certain records, and not others it should provide a written explanation of what factors it used in coming to that decision. Please respond by providing such detail, as this action endangered the safety and well-being of a minor child.
Furthermore, in cases such as this, according to the community by-laws, any management company is required to notify a current resident of material changes, alteration, additions or deletions to the contractual relationship between resident and management company.
Therefore, the management company should provide written explanation as to where in the community by-laws they are granted permission to undertake such action WITHOUT notifying the resident.
The resident reminds the Revdex.com that to date, the issue remains unresolved, and the management company has yet to respond in any meaningful way to telephone calls or emails.
Dear Mr.,
I would like to explain a few points. GRS does not manage the gate system in your community. The association uses a specialty gate vendor for these services. Although we serve as the point of communication between the residents and this vendor of the association.
We contacted the vendor for an explanation. The system is required to maintain logs for law enforcement that record each residents entry or attempted entries into the community. I have attached their report for the time period mentioned . It does not show any attempts by anyone using your entry code during the the time range. The system did not experience any malfunctions nor was any residents data changed, deleted or altered. Your personal information was and still is loaded in the computer and call box on site.
I can understand your concerns but at this point unless some further information should come to light it appears the equipment is performing to expectations. If you should have any further issues with the gate please record the specifics so we can provide them to the appropriate vendor for a response.
Unable to get ahold of property manager. They expect me as a consumer to go out of my way to see her.
I moved into the *** property in september of last year. Since then I have had an on going issue with parking in this neighborhood. You are not allowed to park in the grass even next to your own driveway without getting a wonderful green sticker on your window. After 7 days of this they tow your car. My driveway unfortunely only fits 2 cars while I have 4 cars. But this isnt my real problem with GRS. Since moving and having this issue I have tried everything under the sun to get ahold of the property manager *** with no response back. I left mulitple message, emails, went to the office (Where again they told me to call and email her) and not once did I get a respone. But you know what did contuine to happen. I contuined to get the sticker on my car windows and got my car towed. All the while trying to solve my problem but never recieved a response. At one point I went up to the gate and they said they could give me a 2 day pass to park in the grass down the street from my house(Which now makes it useless that I paid $45 for a gate opener if I have to stop there every other day) and that *** was normal here at the gate during the week from 9 to 4. Explain to him I work a full time job it is not an option for me to take a day off to speak with the property manager ***. Proper customer service would be to check your voicemails and emails then get back to those peope. Especially when I have sent mutiple ones trying to get the same answer about if there are other places to park or if I can get a parking pass some how? I even sent an email to the corporate office and just got a generic response back that someone would get back to me. Once again no one did. But the best part of all of this is before I started this complaint I read through all the other ones that GRS had on multiple other sites and then on Revdex.com and it seems to be that their typical response is that said person did not reach out or that GRS is not the problem it is a third party issue. I have not seen one time they take owner ship or apologize for the lack of customer service that they clearly display in all the propertys that they run.
Need to respond to the people living on all your property in a more timely manner. Someone get back to me with an actually resolution. Learn to have better customer service across the board.
I apologize if you have not received a response. *** is on site in the guard shack daily to answer questions and help assist residents. You will need to discuss this further with *** Please keep in mind GRS does not set policy or enforce the parking restrictions in the community. This is directed by the board in conjunction with security. In your case the original application you submitted when purchasing your home lists you as the sole occupant. The board is requesting you submit an application for the other parties living in the home over the age of 18 as required by the associations governing documents. Everyone understand the parking is a challenge but the association has no choice but to enforce a strict parking policy to keep the streets open for emergency vehicle access as required by Palm Beach County. I would suggest attending the next board meeting where they can explain further and to attempt to help solve your problem.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I orginial stated I work a full time job I cannot and will not take a day off of my job so that I can wait around the guard shack to see if *** is there. *** is your employee so this is not a " you need to discuss this further with ***". This should be that you get on her and tell her that she needs to do her job and reply to her email and/or voicemail and reply back in a timerly manner to the residnets on the property she is managing. If this is something she is unable to do with the way the economy and job market is now a days I am sure you could find someone to do her job more efficiently. But this now falls on the company as a whole for not taking responiblity and staying on top of compliants and handling them proberly. Second off just because I am sole occupant living at my house doesnt mean I cant myself own more cars. Your response to me as the sole occupant has absotuley nothing to do with my orginaly complaint. I would actually apperciate if you would stay on topic and which is the fact that you need to get your employees to respond and not have it fall on your residents. But since you brought that up you might want to once again do you job and not have me do it for you because I did already amend my occupants as requested by *** back in october. If that did not go in my file then the board call can my cellphone directly and we can work out why that never went in my file because I dropped it off directly to the office and at the top put see *** as requested by her. But repling to my complaint on here with a request from the board is completely inappropriate and shows the lack of professionalism from this company because that is something that you should of called me about months ago. Which as stated this was already sudmitted months ago and if someone called me this would of already been told and/or fixed. But what I can say is I wont take request from the board from a response on a complaint on the Revdex.com, tell the board that they need to take a management class on professionalism because you dont handle a complaint by responding with ooo by the way we looked into your case to find where you are doing something wrong so we can take the look off of us. But in reality you made yourself look worse because the board is still wrong and somewhere along the line either lost my amended paper or didnt look throught all the paperwork. Then they can either A call me to talk about my occupant because what they did was just put my privacy right on here and try to do and informly request. Also you should talk to *** and may sure I did'nt already fix my occupants proir to this. Once again actually take you time to read and understaind my complaint before you resond. As I stated in my complaint parking is not the issue so why would I go to the board meeting where they can explain futher when that is not my problem. My issues is your lack in response to residents to get a parking pass *** that I can park in a safe place as your stating above and not get my car towed or get a green sticker on my window. Whoever is responding to these complaints is just trying to dance around the actually question and finding ways to attack the person so they dont have to deal with the complete and utter lack in incompetence this company and board obvious has to handle paperwork and any situation in general. Lastly after all this anyone who files a complaint your response should never be hey go to a board meeting and this can be explain further and we will attempt to help you, this first thing that should of happened is a direct call them me to try and explain it and take all this out. That is approiate customer service and wanting to make sure the residents are happy with the service you offer trying to go above and beyond is what your should strive for. Something as little as a phone call an apology and we will try to do better you would be surpised goes a long way. I mean I would like your company would go under different management or something because every single site with reviews of your company are just disgusting, really no one has anything good to say about you guys and I wish I would of looked before I ever bought a house in your HOA complex because I never would of then. At this point I am going to look to sell as soon as I can make the money back I put down on the house and I am going to make sure I tell people to never buy in homes that are associated with GRS managment because I know you own several porperty. Everytime I go into the office it is the same thing multiple people are in the arguing with the poeple at the front desk and most of the time the complaints are the same that they cant get ahold of their propety manager as well. So at what point are you going to decide it may be time to start changing. Just so everyone that comes on Revdex.com can see here on their other sites that have the review that say this places is the worst place and it is obious by your reply that your not willing to do anything for your residents to fix it really you just put the blame back on what they are doing wrong and dont even really read what the actually complaint it. Every single site has the exact same complaints that I do. I pay my fees and your people have a job that they get paid for, you need to make sure they are doing, I shouldnt have to do this to make sure that are doing it for you. But not I am going to make sure that I go to every length to make sure my voice is heard and something gets done about this. Especially because you wanted to go to the length of searching through my files for this and submitting a request about this when on your rules and regulation if the boards wants something they need to send it by certified mail but once again I already fixed my occupants long ago.
***
***-XXXXXXXXXXXXXXX
1. Victoria Woods Homeowner's Association is governed by a resident board of director's
2. The board of director's is required to follow Florida statute 720 regarding homeowner's association governance.
3. The board of director's is also required by statute 720 to follow and uphold Victoria Woods Homeowner's Association Inc.'s, governing documents.
4. The board of director's has the authority to hire vendors to assist in providing the services to the community as outlined in statute and the governing documents.
5. The board of director's hired GRS Management associates to oversee the administrative work of the association as outlined in statute and the governing documents.
6. GRS Management Associates does NOT have the authority to make any decisions or adjust any policies or procedures of the association as stated in Florida statute 720 and our contract with the board of director's.
7. In this specific case Ms. purchased a home in Victoria Woods and as a member of the association is required to familiarize herself with the governing documents. It is not the board's nor GRS duty to educate a new resident. Statute clearly spells out it is the duty of the purchaser (Ms.) to obtain the association's documents from the seller of the property before purchase.
8. Ms. completed a purchase application as required by the board of director's and the association stating she was the sole occupant.
9. Subsequently, Ms. moved in 3 additional people into her home. The board's and associations policy is to provide parking passes for temporary residents for a maximum of 30 days.
10. This became an issue once one of her "temporary" guests due to the limited parking available in the community had their car towed or stickered by security.
11. Ms. has stated the original temporary guests have left and need to be taken off her list at the front gate. This was completed.
12. Ms. wanted to add three new temporary guests. Parking passes per the association's policy were made available for 30 days. These passes still have not been collected from the security guard. It was explained at this time no additional passes per the associations governing documents could be issued until the temporary residents completed an application, background check and were approved by the board of director's. (GRS cannot approve or disapprove an application per contract, statute and governing documents)
13. She is unhappy and is attempting to use every potential avenue to override these rules of the association that in fact she agreed to when buying the house.
14. GRS happens to be the target because Ms. feels it is GRS making this difficult etc. Keep in mind from items 1-7 above GRS does not have any power other than to uphold the rules as directed by statute, governing documents, contract and the board of director's post orders. She is trashing us to anyone who listens. We have literally over a dozen emails plus phone calls that have taken place between our staff and Ms.. There has been NO lack of follow up or communication with Ms. despite her statements to the Revdex.com.
15. The board for the Victoria Woods Homeowner's Association, Inc. has directed GRS as a vendor to cease any further communication with Ms. over this issue. I am no longer allowed to respond or communicate. She will need to direct her issues to the attorney for the homeowner's association for his response. His name is *** and he can be reached at XXX-XXX-XXXX.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did read through the rules and seeing as you changed your documents so many times on your website and dont just have one document with it all revised it gets extremely confusing. So that is why your residents can call someone to be able to find out what they need to do in order to be able to find out how to follow this policy and procedures correctly. Now we go on to how you say GRS Management does NOT have the authority to make any decisions to adjust policies even though that is excatly what they did with my first occupants which is why we are now running into this problem. When they moved in I was told I could just resubmit the one paper with the occupants and put them on it. *** then told me just drop it off at the main office and put see *** at the top. So if they DO NOT have that authority then why are they doing it because this is why your whole HOA company looks completely incompetent. The left hand has no idea what the right hand is doing but wants to treat the residents like *** when they file a complaint but still have no idea what they are talking about. Regradless if I familiarized myself with the documents or not I still need to know where to drop things off at and how to go about certain things and that is why your company should be avaliable to answer those question and help. When I can't get ahold of your property manager to decipher your several different documents and trying to get a simple answer and you do nothing about it except make excuses and attack your residents then it falls on your company as a whole. Also you keep going back to I completed a application as the sole occupant, it doesnt matter I have a right to do that because when I moved in I was the sole occupant and then the second I found out about other people moving in I took the right steps necessary to get them as occupants on my documents. You making a comment about moving 3 people into my home and provide temporary parking pass is incorrect because at that time I had not only submitted the occupant form that *** requested I submit but *** also gave one of those occupant a 3 month parking pass. At that time I was told that you could only be granted one 3 month parking pass per residence, the only reason you are mentioning this is because of the email between *** and I where she stated there was a miscommuntion and there assumened those 3 occupants where temporary guest. I then explain no that was a lie there was no miscommuntion and layed out all the fact behide it. To which *** called me and stated she was just assuming that was what happened. This had become an issue long before one of MY OCCUPANTS car was towed due to the fact that no one would give me an answer on the parking situation and now I was told that I could only recieved one 3 month parking pass. Once again you have no idea what is going on because you are saying towed or stickered. But the whole issue was I was emailing and calling with no answer to than get the car towed. Once again not temporary guest they were occupants that I put on the application as I was told to by *** and they were only removed after once again I sent several emails and had to file a complaint to start getting some answers which now I won't get any because you blocked contact. Great going guys you really know how to de-escalate a situation from getting worse. I didnt want to add three new occupants only two and the reason they have not collect the parking pass is because no one told me that they were now avaliable at the gate. I am going to assume it was due to the fact because after the last email I sent to *** right before recieving your response on here you told them to cease communication so how would I know to pick up this parking pass *** That really doesnt make any sense on your part at all. Of course I am unhappy because there is no order between the board and GRS, one day there is one rule and the other there is another rule. It is not really that I am trying to override these rules of the assocation but since no one from the board calls and speaks to there residences to fix issues and they won't listen to the facts the they least they can do is waive the application fee due to the fact that it was an unexpected expense that we now don't have the money for. Due to the fact that this was not asked for last time I did'nt think this would be required because once again *** only had me submit a paper with my occupants on there and put see ***. GRS and the board are making this extremely difficult because the only way you want to commicate is through a Revdex.com complaint forum. GRS has not upheld your polices before and they are who we as residents are expected to go to when we have questions that we need answers too. I am not trashing you to anyone who will listen I am listing my valid complaints on website because I have every right to let other people the customer serivce of this company as a whole, that is why there is wedsite with reviews for people to looks up prior to someone making a purchase. You DO NOT have over a DOZEN EMAILS PLUS PHONE CALLS that have takes place between your staff and me. There has abolutely been a huge lack of follow up and if you seem to think otherwise I will gladely send you every single email from september when I moved in up till now because I kept every single one and show you every single time I recieved absoltuly no response from GRS. I can also show you my call log where once again I called and once again they was never any call back. Out of more then a dozen emails that I sent I got two replies so I think that you got things flipped around here. Also out of more then the dozen calls and voicemails I left I got 3 return calls back in which two where from *** and she stated she would have *** call me back and the last time *** actually never did. Which by the way I have this all documented to contradicted everything you are saying. Lastly once again which follows in line with your company as a whole I contacted your attorney *** and he never called me back but I will be glad to go over all this with him and give him all the information and documents I have. All the times I reached out with no reply, and all the misinformation from GRS.
Missing refund check for over 30 days
In preparation for selling my home I canceled recurring HOA payments on the GRS website payment portal. Even after cancelling the recurring payment, GRS withdrew money from my account. At closing myself and the title company asked GRS to refund the amount in a refund check. It's been over 30 days since and still no sign of the check. I must have called 15 times and they either say it's "in progress" or I get passed around to voicemail inboxes. It's funny how they charge late fees for your payments, but don't have the same policies when sending out refunds. Since I canceled my recurring payments, this is really stolen money.
I need my refund check for ***.
Dear Mr., We apologize for the issues with getting your refund processed in a timely manner. The check has been raised and should be with you early next week. If you have any further issues please give me a call on XXX-XXX-XXXX. Thanks
I have not yet received this check and I am waiting for the refund.
The refund check was mailed out by the association on January 9th to the Durham, NC address provided by Mr.. The check has not been presented to date. Before we contact the association and their bank to stop payment can you please confirm the check has not been received?
(The consumer indicated he/she ACCEPTED the response from the business.)
I can confirm that the check has not been received.
The address to send the check is,
***
***
Durham, NC XXXXX
This company treats the homeowners with absolutely no respect. They go the extra mile to inconvenience, and never to help.
We have received several letters asking for thousands of dollars in fees for having a "fake lawn", when this was completely false. When the property manager was contacted, they were completely rude and gave us the runaround saying they'll see what they can do. We received the same letter again. When they finally realized that the letter was directed to a different homeowner, they still did nothing to apologize for the inconvenience, instead they continued to send email and letters with threats until it was finally taken care of. We now have financial information that was meant for another homeowner due to their incompetence and failure to protect privacy.
One of the car decals used to enter the property, continuously had issues and after several emails to the property manager, they would "reactivate" the decal and it would work. This happened again, and again. Until I finally asked if they would replace it since it continues to have issues. They said that the only thing they could do is to issue a new decal. Ok great! Can you mail it to my home? No, we don't do that. I was told I had to pick one up at the office which is 30 minutes from my home. I get to the office and I'm told it would cost me $10, check or money order only. They would not accept my cash or credit card.
I then had to go to my bank to ask for checks or money order and had to pay an extra $2 for a check.
After hurricane Irma, the neighborhood was flooded with debris and garbage for almost a month before it started to get cleaned.
The issues just continue. We never know what hassle or headache we'll be facing next.
Improve customer service Protection of privacy
I would need to know the community where Mr. lives in order to research the issues.
(The consumer indicated he/she ACCEPTED the response from the business.)
Country fair circle
Visited office, was told exceptions are made for extenuating circumstances, paid fees, denied, was not presented to board as promised.
I attempted to rent a property at *** in Lake Worth, FL. The homeowner approved; however, the HOA also has to approve. The HOA standards require a 650 min credit score. My husband I are victims of credit fraud and ID theft and unfortunately we are in litigation attempting to fix and sue the party who created fraudulent accounts that were left unpaid from our not knowing fraud had taken place.
It was suggested by the realtor of ours and the homeowner to reach out to the HOA directly before applying to explain our situation.
My husband (***) visited the GRS Office and spoke personally with ***. He presented our entire application packet, letter we were requested to write explaining the lower scores/credit issues and also a copy of our credit scores. *** stated that she knew of approvals for extenuating circumstances and that the property manager would present us to the board and we should be good to go. She requested our realtor call as well in which he did the same day.
*** visited the office the next day with additional documents that were requested by the GRS office to include vehicle registration. *** paid the $300.00 application fee as he was assured we should have no problems seeing we were ID theft victims. stated we wouldn't get denied until the board convened. We paid by money order on 9/29 and waiting to hear. On October 2, 2017, *** Garret from GRS emails our realtor that we were denied based on credit scores and nothing further. I contacted *** via email on 10/3/17 and explained that the HOA mislead us and took our money knowing fully we would automatically be denied even after we were told by *** we should be good to go.
*** contacted me via phone and stated she never said they would approve for extenuating circumstances. *** then stated we couldn't have been denied because the board meeting wasn't until that evening (10.3.17). She did not believe me when I explained to her that *** denied us immediately after receiving our packet. *** tried arguing with me that it wasn't possible for *** to deny us without giving us to the board.
I requested to speak with the senior leader in charge as there was a serious disconnection and lack of proper communicating. I was told to hold and then *** answered. He stated as a courtesy he would present me to the board that evening and let me know the outcome the next day (today). He requested I write an email, etc. (same as what *** stated), so I did just that.
*** emailed me this morning stating the board denied our application. I requested proof as I had been lied to previously by those at GRS. *** emailed me and said that his email was proof the board denied me. At this point, seeing I had been denied before being presented, I do not believe we were presented fairly or as it was communicated to us. I requested a refund of the application fee and was told no.
Basically this HOA told us we would have no issues as long as we provide written letter and we submitted everything they requested after we visited the office. They took our $300.00 knowing fully they would deny us instantly and we would not be presented to the board. IF I hadn't emailed ***, I would have never known the company lied to us, took our money and never presented us like was originally explained.
I want a refund of $300.00 for the lies that were told before we applied. Had we been told they do not make exceptions, we wouldn't have paid any fee to apply to the home. We also went there 3 days before paying to show everything we had to include our credit scores. No one batted an eye. The company lied, took our money and never presented us to the board in a manner that was told to us when we were in the office applying. When we visited we made it clear what our scores were, explained the situation and was told we would be ok due to the extenuating circumstances. The company knowingly took our money and had zero intention of presenting us to the board and this is very clear by *** denying us before having even presented us. This shows that GRS and *** had no intentions of bringing our packet to the board meeting otherwise he would not have denied us 2 days prior.
GRS Management Associates manages the homeowner association where Mrs. attempted to rent a home. The Homeowner's Association requires every applicant to complete an application and authorize the Association to perform certain background inspections. The Homeowner's requests of GRS that we do not send them any applications that not complete or do not meet the minimum standards they have established. GRS does not approve any applications nor do we deny any applications. In this specific case, the applicant did speak to multiple people at GRS and was informed the application would ultimately need to be approved by the Board of Directors. There is not one person at GRS that is authorized to approve an application for this Association. We do understand the frustration that the ***'s are expressing and we do believe one of our customer service representatives did try to help by discussing extenuating circumstances, but none of our staff indicated the application would be approved. Our property manager, after reviewing the application packet, did inform the applicant that application was denied because it did not meet the minimum standards established by the Board of Directors. At the request of the applicant, the property manager did present the application to the Board of Directors for review. Aft6er their review, the Board did decide to follow their guidelines and denied any further processing of the application. there is a standard application fee charged with every application. There isn't any guarantee that the application will be approved by the Board. GRS works at the direction of the Board of Directors for the Homeowner's Association. We apologize for any confusion this may have caused. If you would like to contact us directly and discuss the issue, we would welcome the opportunity to clear up any confusion that may continue to exist. Our office number is XXX-XXX-XXXX and please ask for the office manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
THE POINTS I WILL ADDRESS ARE IN CAPS: TO REITERATE MY INITIAL COMPLAINT, I WANT A REFUND OF THE $300 FOR THE APPLICATION FEE AS WE WERE MISLEAD MANY TIMES DURING THE APPLICATION PROCESS WHICH TOOK 3 DAYS AFTER WE FIRST CONTACTED GRS. WE REACHED OUT TO GRS PER THE REQUEST OF THE HOMEOWNER AS HE APPROVED US BECAUSE MY HUSBAND IS RETIRED/DISABLED MILITARY AND HE 100% UNDERSTOOD OUR IDENTITY THEFT ISSUES THAT WE ARE STILL DEALING WITH. WE REACHED OUT TO GRS AND FOLLOWED THE DIRECTION OF *** WHO MISLEAD US THE ENTIRE TIME. PLEASE SEE MY COMMENTARY TO THE RESPONSE PROVIDED BY GRS. GRS IS MISLEADING US AND I GUARANTEE WE ARE NOT THE ONLY APPLICANTS TO HAVE $300 TAKEN FROM THEM AFTER RECEIVING MISLEADING INFORMATION ON THE PROCESS WHEN EXTENUATING CIRCUMSTANCES PRESENT. MY RESPONSES TO EVERYTHING IS IN ALL CAPS TO DISTINGUISH BETWEEN WHAT GRS STATED IN THEIR REPLY.
GRS Management Associates manages the homeowner association where Mrs. attempted to rent a home. - NOT DEBATING WHAT GRS DOES.
The Homeowner's Association requires every applicant to complete an application and authorize the Association to perform certain background inspections.
NOT DENYING THIS STEP
The Homeowner's requests of GRS that we do not send them any applications that not complete or do not meet the minimum standards they have established.
HOMEOWNER OF THE PROPERTY WE WANTED TO RENT APPROVED US TO LIVE IN HIS HOME. WE CONTACTED GRS PRIOR TO APPLYING AND IDENTIFIED THE ISSUES WE HAD WHICH WERE IDENTITY THEFT AND THAT'S IDENTIFIED ON OUR CREDIT REPORTS WITH A 7 YEAR EXTENDED ALERT WHICH IDENTIFIES EVEN A POLICE REPORT HAS BEEN FILED, ETC. WHY WOULD WE BE TOLD OF EXTENUATING CIRCUMSTANCES IF NO APPLICANTS ARE SENT FOR INCOMPLETE OR MINIMUM STANDARDS BEING MET??????? (SEE BELOW)
GRS does not approve any applications nor do we deny any applications.
NO? WHY DID *** FROM GRS DENY US THE DAY AFTER GRS RECEIVED OUR MONEY AND HAVING MISLEAD US? GRS DOES NOT APPROVE OR DENY; HOWEVER, WE WERE TOLD MULTIPLE TIMES AS YOU MENTIONED BELOW AND WERE TOLD THE BOARD DOES APPROVE WHEN EXTENUATING CIRCUMSTANCES PRESENT THEMSELVES AND THAT WE SHOULDN'T HAVE ANY PROBLEM. I AM NOT STATING THAT ANYONE AT GRS SAID WE WOULD BE APPROVED; HOWEVER, WE WERE TOLD WE WOULDN'T HAVE ANY ISSUE BECAUSE OF THE DOCUMENTS EXPLAINING OUR SITUATION WAS PROVIDED. ALSO, IF GRS DOES NOT APPROVE OR DENY, WHY DID WE GET DENIED BY *** BEFORE ANY BOARD MEETING WAS EVEN HELD???? SUPPOSEDLY, PER *** THIS WASN'T POSSIBLE BUT IT DID HAPPEN.
In this specific case, the applicant did speak to multiple people at GRS and was informed the application would ultimately need to be approved by the Board of Directors.
EXACTLY, WE DID! WE EVEN WENT IN PERSON 3 TIMES!! WE WERE TOLD MANY, MANY, MANY, TIMES THAT WE SHOULDN'T HAVE ANY PROBLEM, THEREFORE TOTALLY MISLEADING US; THE APPLICANT, IN AN EFFORT TO TAKE OUR MONEY! WE WERE ALSO TOLD THAT THE APPLICATION WOULD BE SENT TO THE BOARD; HOWEVER, WE WERE DENIED BEFORE ANY SUPPOSED BOARD MEETING AND WHEN WE CALLED GRS OUT ON THAT WE WERE PRETTY MUCH CALLED LIARS AND TOLD THAT WASN'T POSSIBLE. *** CONFIRMED WE WEREN'T LIARS.
There is not one person at GRS that is authorized to approve an application for this Association.
YOU ALREADY SAID THAT 3 SENTENCES ABOVE, LETS FOCUS ON THE REAL ISSUE. GRS STAFF MISLEAD US, TOLD US THAT THE BOARD HANDLES EXTENUATING CIRCUMSTANCES AND PER *** HAVE APPROVED BASED ON SUPPORTING INFORMATION (HENCE THE REASON WHY WE SUBMITTED ALL OF OUR IDENTITY THEFT PROOF AND DOCUMENTS). OH AND *** DENIED US AND HE'S A GRS EMPLOYEE WITH A GRS EMAIL, BUT GRS DOESN'T DENY OR APPROVE.
We do understand the frustration that the ***'s are expressing and we do believe one of our customer service representatives did try to help by discussing extenuating circumstances, but none of our staff indicated the application would be approved.
CORRECT, WE DID SPEAK WITH *** MANY TIMES. SHE NEVER SAID WE WOULD BE APPROVED, BUT AGAIN, SHE DID MENTION WE WOULDN'T HAVE ANY ISSUES. OF COURSE AFTER WE PAY $300, THAT CHANGES AND WE GET DENIED BEFORE BEING EVEN SENT TO THE BOARD. I HAVE MENTIONED MANY TIMES NOW THAT WE WERE TOLD WE WOULD BE SENT TO THE BOARD SO WE WERE MISLEAD IN THAT ASPECT ALSO SEEING WE WERE DENIED BEFORE BEING SUPPOSEDLY PRESENTED TO THE BOARD; 2 DAYS AFTER BEING DENIED WHICH WITHOUT THE DOCUMENTS I REQUESTED, THERE IS NO PROOF WE WERE EVEN SENT TO THE BOARD AFTER SPEAKING WITH ***. (DETAILS BELOW). TO REITERATE, NO ONE IS STATES GRS SAID OUR APPLICATION WOULD BE APPROVE; HOWEVER, WE WERE TOLD WE WOULDN'T HAVE ANY PROBLEM. OH AND OUR REALTOR CALLED AND WAS TOLD THE SAME THING AT WHICH GRS REQUESTED HE CALL TO VERIFY OUR WOULD BE LANDLORD HAD APPROVED US TO LIVE IN THE HOME.
Our property manager, after reviewing the application packet, did inform the applicant that application was denied because it did not meet the minimum standards established by the Board of Directors.
CONTRADICTORY TO YOUR SENTENCE 3 ABOVE WHEN YOU STATE THE BOARD OF DIRECTORS WOULD BE SENT TO THE BOARD BEFORE BEING DENIED/APPROVED. THIS JUST PROVES YOU DIDN'T SEND US TO THE BOARD BEFORE DENYING, BUT YOU STATED 3 SENTENCES ABOVE THAT THE STAFF TOLD US IT WOULD BE GIVEN TO THE BOARD, WHICH *** DID STATE.
At the request of the applicant, the property manager did present the application to the Board of Directors for review.
I REQUESTED THE BOARD MEETING NOTES STATING WE WERE DENIED OR A SIGNATURE FROM THE VOTING BOARD MEMBERS SHOWING DENIAL OF OUR APPLICATION. SEEING GRS DOES NOT APPROVE OR DENY (*** DENIED US AND HE HAS A GRS EMAIL), SO I WANTED DOCUMENTATION SHOWING THE BOARD REVIEWED AND ULTIMATELY DENIED US AND *** REFUSES TO SEND THAT TO ME. I GOT A LETTER FROM GRS STATING WE WERE DENIED, BUT AS STATED ABOVE, GRS DOES NOT DENY!?!?! PROOF OF BOARD MEETING STILL NOT GIVEN TO US.
AND WE DIDN'T REQUEST TO BE SENT TO THE BOARD, WE WERE TOLD THAT WAS THE PROCESS!!
Aft6er their review, the Board did decide to follow their guidelines and denied any further processing of the application.
STILL HAVE YET TO RECEIVE PROOF THE BOARD REVIEWED OUR APPLICATION.
there is a standard application fee charged with every application.
IS IT STANDARD TO MISLEAD APPLICANTS BY GIVING FALSE HOPE AND MAKING THEM BELIEVE THEY WON'T HAVE ANY PROBLEMS, THEN TAKE THE MONEY AND BE DENIED IMMEDIATELY AFTER GETTING A MONEY ORDER? THAT'S WHAT HAPPENED, AND FROM THE REVIEWS ONLINE, THIS IS COMMON FOR GRS.
There isn't any guarantee that the application will be approved by the Board.
NO ONE SAID THERE WAS A GUARNATEE; HOWEVER, WE SPECIFICALLY TOLD BEVERLEY OUR SITUATION AND HAD SHE SAID THERE WAS NO CHANCE, WE WOULD HAVE WALKED AWAY WITH NO CONCERNS OR ISSUES. BUT THAT DID NOT HAPPEN, *** SAID WE WOULDN'T HAVE A PROBLEM, THE BOARD DOES APPROVE EXTENUATING CIRCUMSTANCES AND SHE SAID EVERYTHING WE HAD WAS PERFECT TO EXPLAIN OUR SITUATION OF IDENTITY THEFT. THIS WAS MENTIONED NOT ONCE, TWICE OR EVEN THREE TIMES, BUT MANY TIMES BY GRS. THIS IS CALLED GIVING FALSE INFORMATION TO PROSPECTIVE RENTERS IN AN ATTEMPT TO COLLECT MONEY KNOWING WELL ENOUGH THAT THE BOARD WOULD NOT RECEIVE OUR INFORMATION/APPLICATION AND WE WOULD BE DENIED BY GRS BEFORE ANY BOARD MEETING.
GRS works at the direction of the Board of Directors for the Homeowner's Association.
WHY DOES THE HOA HAVE A NON-WORKING PHONE NUMBER THAT JUST RINGS? THERE IS NO BOARD MEMBER AVAILABLE TO SPEAK WITH, ONLY GRS STAFF?!
We apologize for any confusion this may have caused.
THERE IS ABSOLUTELY NO CONFUSION. GRS TOOK $300 FROM US KNOWING FROM THE BEGINNING WE WOULD BE DENIED AND NOT EVEN SENT TO THE BOARD. THAT IS EXACLTY WHAT TRANSPIRED. WE WERE TOLD WE WOULD BE PRESENTED THE BOARD WITH OUR PACKET. WE WERE DENIED BEFORE ANY BOARD MEETING. WHEN I REACHED OUT TO GRS ABOUT THE DENIAL SEEING IT WAS *** WHO DENIED US, *** TOLD US WE CAN'T POSSIBLY GET DENIED BEFORE A BOARD MEETING, YET *** DENIED US. WE REQUESTED TO SPEAK WITH HER MANAGER AND SHE REFUSED TO PASS US ALONG AND INSTEAD TRANSFERRED US TO ***. *** SAID HE WOULD PRESENT US TO THE BOARD THAT EVENING (2 DAYS AFTER HE DENIED US). HE EMAILED US THE NEXT MORNING SAYING THE BOARD DENIED US AND THAT HIS EMAIL SERVES AS PROOF AFTER I RQUESTED DOCUMENTATION FROM THE BOARD.
If you would like to contact us directly and discuss the issue, we would welcome the opportunity to clear up any confusion that may continue to exist. Our office number is XXX-XXX-XXXX and please ask for the office manager.
THERE IS NO FURTHER DISCUSSION NEEDED. I HAVE STATED WHAT RESOLUTION IS ACCEPTABLE AND THAT IS A REFUND FOR THE APPLICATION FEE THAT WAS TAKEN AFTER MISLEADING US. I EXPECT A REFUND OF $300 BE ISSUED IMMEDIATELY. IT IS EVIDENT THAT GRS CAN'T GET THE INFORMATION CORRECT AND EVEN SIDE STEP THE SITUATION.
The link ***.org is for the Florida Department of State. I really love the idea that GRS refuses to give the contact information for the so called HOA Board of Directors. In fact, if you do a google search for the HOA at the address, it brings you directly to GRS! I shouldn't have to go through millions of business for the entire state of Florida to find a phone number to the HOA board of directors when I have asked multiple times for this information from GRS. I will have my attorney contact GRS this week for this information if it's this complicated.
I am sorry but the board will only potentially respond to mail sent to their registered agent which is Brough, *** and ***, ***, Weston, FL XXXXX. This way your concerns about GRS, and the associations application process will with the association's attorney directly.