After the fact it was very simple I talked to the insurance company and handled the situation I'm in the process of waiting on *** to release the title of perfection so that I can get back my down payment of $2,My complaint is if this situation was very simple why was I handled like I wasn't a customer? I was handled rudely I was told it was a legal matter and they couldn't talk to me I was treated like I took the vehicle and wrecked it myself by being told over and over again "if the car wasn't never wrecked" Customer service was all good when I was purchasing the vehicle, when my money was being taken but only after days of having the vehicle I noticed the front end was shaking so I took it back and was told all breaks needed to be replaced and I had to pay for them only after I told them to cancel the deal they agreed to take care of the breaks I should of seen then what kinda of games this dealership playsThroughout this whole "simple" process Nobody has even offered a simple apologie for anything.TREAT YOUR CUSTOMER'S RIGHT AND YOUR CUSTOMER'S WILL RETURN
This situation is actually very simple. You purchased a vehicle and financed it through a bank. Then you were in an accident and the vehicle was totaled. The timing of the accident has no bearing on the situation. When the insurance company pays for the totaled vehicle they pay an amount they feel the vehicle is worth and they pay it to the lender. The fact that the original lender kicked the contract back to *** because of the discrepancy in income now makes *** the lender. Regardless of who the lender is if the amount the insurance pays is less than the amount to pay off the note you would be responsible. In this case it is $700. Your two options here are to call the insurance company and request more payment for the vehicle to cover the difference or we are willing to refund your down payment less the $that we as the lender are short. Either way you are ultimately responsible regardless of who the lender is and how much insurance pays. *** will refund you the down payment today less the $if you would like your money now. Or your are welcome to reach out to the insurance company and request more from them due to the fact that you just purchased the vehicle for market value and you should get market value
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Unfortunately there is not much [redacted] can do in this situation. Since the consumer admitted to the bank that she lied on her credit application they denied the loan and sent it back to [redacted]. In that time the vehicle was wrecked. At this point [redacted] owns the loan and in order...
for the consumer to get out of this loan there are bank fees in the amount of $700 owed to [redacted]. We are happy to refund the difference of the down payment ($2500) and the $700. This has already been explained to the consumer.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] This is absurd. WHY DON'T YOU JUST TAKE YOUR CAR BACK AND GIVE ME ALL MY MOVEY BACK??(DOWN PAYMENT + LICENCE+ REGISTRATION + EXTENDED WARRANTY COSTS+ $100 TOW FEE)???PLEASE MAKE SURE THAT YOU BRING A TOW TRUCK, BECAUSE THE CAR WILL NOT START!!!! I WILL CONTINUE TO WORK THROUGH Revdex.com BECAUSE I DO NOT TRUST YOUR DEALERSHIP ANYMORE.Your dealership is just playing a game. The two parts that you "ordered" have a lead time of less of 1 week. Please see attached document for verification. Why is it taking you two months!! What about my other requests:RESPONSE: as of 7/27/2016, this is the status:1.- Driver side floor math missing. NOT RESOLVED, seller promised to get a replacement. 2.-The car that I bought has been driven less than 70 miles, and the light switch fell off from the dash. The reason why this module felloff is because somebody swapped the module. The vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model). NOT RESOLVED. 3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issue. The whole assembly is needed. I will not accept a quick fixer-upper. Sellerpromised to fix it. NOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyed. NOT RESOLVED. Now dealership is trying to solve this issue, claiming that they sent a paperwork that was never received. Do you have proof of shipping for tis paperwork?5.- I never got the second key for my 2006 Ford Mustang GT. NOT RESOLVED 6.- Cancel my extended warranty onthe car. Your dealership offered to lower % interest rate, but I got stuck with this warranty. KEEP IT FOR NOW. I AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $100.00 that I had to pay on 7/8/16 to jump start the vehicle in question.8.- Reimburse cost of new battery and or Alternator (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter ($16.00 for cleaning kit). Don’t you inspect your vehicles before being sold. You are an “Elite” Dealership, I would expect this type of service.
We are willing to purchase the vehicle back at a number very close to the requested amount. We have reached out the customer to discuss how to proceed as requested.
[redacted] Infiniti denies this request and disagrees with any wrongdoing for the following reasons:The customer states that we glossed over the EPA for the QX50 when in fact we pulled up the EPA website and showed them the tested and expected fuel economy number and after discussing it with them they...
were in agreement that it would suit their needs.The customer states that the QX50 is a sports car when in fact it is an SUV. The horsepower is average for its class so it is not considered a high performance vehicle.The customer forgot to mention that 1 day after purchasing the vehicle they returned to the dealership to show us a blemish in the paint and although small, we agreed to change vehicles for them into an identical vehicle. We did not argue with and accommodated them as requested.The customer also did not mention that one week went by after switching vehicle that they then decided they wanted out of the deal. We had multiple conversations with him and offered to buy his vehicle back less $1000 and after more conversations agreed to buy it back even.We did in fact sell the customer's trade 3 days after the deal took place and we even have the auction invoice to show this, which we offered to show him but he declined, but he still claims we had his vehicle.We then rescinded our offer to buy back his vehicle when we realized he would not be reasonable and continued to accuse us of misrepresentation when we were certain we did nothing of the sort.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution is somewhat satisfactory to me. However, the agreement is that if the car has a major engine issue, they will return my down payment and undo the deal. I still prefer to undo the deal as I have had a sour taste on this car. This is my preferred preference. I will hear from them with the outcome on the Buick check up.
Regards,
[redacted]
We have been in contact with customer and all the parts in question are on order as promised. As of now, there is no need to get replacement plates because customer has sold the vehicle in question.
I strongly disagree with statement, that Grubbs infinity didn’t mislead me.Your salesman don’t know about the products he was selling and assured me it has all the features I am looking for? Please justify me how this is not misleading? Yes, [redacted] your technology expert came and brief me about the vehicle, but I trust your company brand name and didn’t went on detail, which I should have? If I would have realized your sales team was trying to make quick money instead of providing quality customer service, I would have went on detail. But, when I realized my car don’t have audio streaming features, I called several times to see what(Joe) your salesperson can do? But your salesperson and sales manager repeatedly ignored my phone calls and finally after infinity customer service personnel got involved , your employee replied me. Is that customer service you are speaking about? When I came to trade off my vehicle you depreciate my car by 2K, even though I bought a car from you less than a week, because of your sales person mistake. You tried for easy fix with adapter for $30, do I really need 30 dollars from you? Poor customer service ever seen and worst car buying experience. Any person reading this dispute would easily understand how your organization is just trying to win dispute instead of resolving it.
I resolved my own issue by basically going to Geico explaining the situation with the dealership ([redacted] Infinity) not being able to give me my down payment back unless they get back what I agreed to buy the car for and that's how it was explained to me by the finance manager. I never admit I lied to the bank like Mr. [redacted] said in his statement I went to this dealership and explained my situation I have verifiable income from one of my jobs which I gave them my check stubs for I get paid cash on my other job as a hairdresser and didn't have anything to verify that at the time. when the bank asked about my income I only gave them the portion in which I can verify to [redacted] at that time since that was the only verifiable income they collected from me. I was NEVER explained nothing about bank fees or nothing that Mr. [redacted] wrote in his statement what I was explained was the bank came off of the deal because the car was wrecked " no bank is gonna finance a wrecked vehicle" exact words.., Mr. [redacted] statement doesn't change the fact that his dealership handled me unprofessional and like I wasn't a customer I have a lot of friends, co workers, clients that's in the market for purchasing a vehicle I wouldn't recommend NOBODY to this dealership.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have spoken to this customer today and agreed to take the vehicle to the Buick dealership on his behalf to make sure it is in working order before giving back.
We have spoken to Ms. [redacted] and advised her that we don't feel we are responsible for repairs on her vehicle 13 months after purchase. We confirmed with her that when we inspected the vehicle that no one could duplicate the concern she had and that the vehicle had been fine for months...
after. During that time she had the vehicle at the Acura dealership multiple times and they never stated a problem with the power steering. So, after multiple visits to two dealerships no mention of a potential problem. We understand the safety concern with no power steering and because Ms. [redacted] is a customer we are willing to pay for half of the repair.
We will release the title once we hear from the insurance company
After the fact it was very simple I talked to the insurance company and handled the situation I'm in the process of waiting on *** to release the title of perfection so that I can get back my down payment of $2,My complaint is if this situation was very simple why was I handled like I wasn't a customer? I was handled rudely I was told it was a legal matter and they couldn't talk to me I was treated like I took the vehicle and wrecked it myself by being told over and over again "if the car wasn't never wrecked" Customer service was all good when I was purchasing the vehicle, when my money was being taken but only after days of having the vehicle I noticed the front end was shaking so I took it back and was told all breaks needed to be replaced and I had to pay for them only after I told them to cancel the deal they agreed to take care of the breaks I should of seen then what kinda of games this dealership playsThroughout this whole "simple" process Nobody has even offered a simple apologie for anything.TREAT YOUR CUSTOMER'S RIGHT AND YOUR CUSTOMER'S WILL RETURN
The insurance company has been in touch with your company for weeks about the title
This situation is actually very simple. You purchased a vehicle and financed it through a bank. Then you were in an accident and the vehicle was totaled. The timing of the accident has no bearing on the situation. When the insurance company pays for the totaled vehicle they pay an amount they feel the vehicle is worth and they pay it to the lender. The fact that the original lender kicked the contract back to *** because of the discrepancy in income now makes *** the lender. Regardless of who the lender is if the amount the insurance pays is less than the amount to pay off the note you would be responsible. In this case it is $700. Your two options here are to call the insurance company and request more payment for the vehicle to cover the difference or we are willing to refund your down payment less the $that we as the lender are short. Either way you are ultimately responsible regardless of who the lender is and how much insurance pays. *** will refund you the down payment today less the $if you would like your money now. Or your are welcome to reach out to the insurance company and request more from them due to the fact that you just purchased the vehicle for market value and you should get market value
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have contacted the customer and agreed to fix all of the hail damage.
Unfortunately there is not much [redacted] can do in this situation. Since the consumer admitted to the bank that she lied on her credit application they denied the loan and sent it back to [redacted]. In that time the vehicle was wrecked. At this point [redacted] owns the loan and in order...
for the consumer to get out of this loan there are bank fees in the amount of $700 owed to [redacted]. We are happy to refund the difference of the down payment ($2500) and the $700. This has already been explained to the consumer.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] This is absurd. WHY DON'T YOU JUST TAKE YOUR CAR BACK AND GIVE ME ALL MY MOVEY BACK??(DOWN PAYMENT + LICENCE+ REGISTRATION + EXTENDED WARRANTY COSTS+ $100 TOW FEE)???PLEASE MAKE SURE THAT YOU BRING A TOW TRUCK, BECAUSE THE CAR WILL NOT START!!!! I WILL CONTINUE TO WORK THROUGH Revdex.com BECAUSE I DO NOT TRUST YOUR DEALERSHIP ANYMORE.Your dealership is just playing a game. The two parts that you "ordered" have a lead time of less of 1 week. Please see attached document for verification. Why is it taking you two months!! What about my other requests:RESPONSE: as of 7/27/2016, this is the status:1.- Driver side floor math missing. NOT RESOLVED, seller promised to get a replacement. 2.-The car that I bought has been driven less than 70 miles, and the light switch fell off from the dash. The reason why this module felloff is because somebody swapped the module. The vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model). NOT RESOLVED. 3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issue. The whole assembly is needed. I will not accept a quick fixer-upper. Sellerpromised to fix it. NOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyed. NOT RESOLVED. Now dealership is trying to solve this issue, claiming that they sent a paperwork that was never received. Do you have proof of shipping for tis paperwork?5.- I never got the second key for my 2006 Ford Mustang GT. NOT RESOLVED 6.- Cancel my extended warranty onthe car. Your dealership offered to lower % interest rate, but I got stuck with this warranty. KEEP IT FOR NOW. I AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $100.00 that I had to pay on 7/8/16 to jump start the vehicle in question.8.- Reimburse cost of new battery and or Alternator (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter ($16.00 for cleaning kit). Don’t you inspect your vehicles before being sold. You are an “Elite” Dealership, I would expect this type of service.
We are willing to purchase the vehicle back at a number very close to the requested amount. We have reached out the customer to discuss how to proceed as requested.
We have been in contact with client to provide extra key and we have cleared up the confusion about the license plates. Grubbs Infiniti
[redacted] Infiniti denies this request and disagrees with any wrongdoing for the following reasons:The customer states that we glossed over the EPA for the QX50 when in fact we pulled up the EPA website and showed them the tested and expected fuel economy number and after discussing it with them they...
were in agreement that it would suit their needs.The customer states that the QX50 is a sports car when in fact it is an SUV. The horsepower is average for its class so it is not considered a high performance vehicle.The customer forgot to mention that 1 day after purchasing the vehicle they returned to the dealership to show us a blemish in the paint and although small, we agreed to change vehicles for them into an identical vehicle. We did not argue with and accommodated them as requested.The customer also did not mention that one week went by after switching vehicle that they then decided they wanted out of the deal. We had multiple conversations with him and offered to buy his vehicle back less $1000 and after more conversations agreed to buy it back even.We did in fact sell the customer's trade 3 days after the deal took place and we even have the auction invoice to show this, which we offered to show him but he declined, but he still claims we had his vehicle.We then rescinded our offer to buy back his vehicle when we realized he would not be reasonable and continued to accuse us of misrepresentation when we were certain we did nothing of the sort.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution is somewhat satisfactory to me. However, the agreement is that if the car has a major engine issue, they will return my down payment and undo the deal. I still prefer to undo the deal as I have had a sour taste on this car. This is my preferred preference. I will hear from them with the outcome on the Buick check up.
Regards,
[redacted]
We were able to discuss concerns in person and find a resolution that both parties agree to.
Contacted customer directly and we are in the process of handling this complaint.
We have been in contact with customer and all the parts in question are on order as promised. As of now, there is no need to get replacement plates because customer has sold the vehicle in question.
I strongly disagree with statement, that Grubbs infinity didn’t mislead me.Your salesman don’t know about the products he was selling and assured me it has all the features I am looking for? Please justify me how this is not misleading? Yes, [redacted] your technology expert came and brief me about the vehicle, but I trust your company brand name and didn’t went on detail, which I should have? If I would have realized your sales team was trying to make quick money instead of providing quality customer service, I would have went on detail. But, when I realized my car don’t have audio streaming features, I called several times to see what(Joe) your salesperson can do? But your salesperson and sales manager repeatedly ignored my phone calls and finally after infinity customer service personnel got involved , your employee replied me. Is that customer service you are speaking about? When I came to trade off my vehicle you depreciate my car by 2K, even though I bought a car from you less than a week, because of your sales person mistake. You tried for easy fix with adapter for $30, do I really need 30 dollars from you? Poor customer service ever seen and worst car buying experience. Any person reading this dispute would easily understand how your organization is just trying to win dispute instead of resolving it.
I resolved my own issue by basically going to Geico explaining the situation with the dealership ([redacted] Infinity) not being able to give me my down payment back unless they get back what I agreed to buy the car for and that's how it was explained to me by the finance manager. I never admit I lied to the bank like Mr. [redacted] said in his statement I went to this dealership and explained my situation I have verifiable income from one of my jobs which I gave them my check stubs for I get paid cash on my other job as a hairdresser and didn't have anything to verify that at the time. when the bank asked about my income I only gave them the portion in which I can verify to [redacted] at that time since that was the only verifiable income they collected from me. I was NEVER explained nothing about bank fees or nothing that Mr. [redacted] wrote in his statement what I was explained was the bank came off of the deal because the car was wrecked " no bank is gonna finance a wrecked vehicle" exact words.., Mr. [redacted] statement doesn't change the fact that his dealership handled me unprofessional and like I wasn't a customer I have a lot of friends, co workers, clients that's in the market for purchasing a vehicle I wouldn't recommend NOBODY to this dealership.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have spoken to this customer today and agreed to take the vehicle to the Buick dealership on his behalf to make sure it is in working order before giving back.
We have spoken to Ms. [redacted] and advised her that we don't feel we are responsible for repairs on her vehicle 13 months after purchase. We confirmed with her that when we inspected the vehicle that no one could duplicate the concern she had and that the vehicle had been fine for months...
after. During that time she had the vehicle at the Acura dealership multiple times and they never stated a problem with the power steering. So, after multiple visits to two dealerships no mention of a potential problem. We understand the safety concern with no power steering and because Ms. [redacted] is a customer we are willing to pay for half of the repair.