Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Should I contact the dealership to accept half the repair amount?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers. We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form. We have asked Customer...
for the form but have not received it back. We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case. We have Customer signatures on all paperwork that he approved the extended warranty. Please return the license plate form and we will order new plates. If you need us to resend the form please contact me directly and I will send it again. All other requests have either been addressed or are in the process of being addressed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]dealer offered $30,000. To purchase and I accepted.
Complaint: [redacted]
I am rejecting this response because:
Please be advised that Grubbs Infiniti has not paid the $1544.00 promised to me to go towards my lien on 06/22/17, they said payment would reflect by 06/28/17 and it has not reflected yet. I don’t know what else to do to get these people to line up with promises made.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I have analyzed every paragraph from the Dealership response. Below is my response to each one of them:**We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers: RESPONSE: Last communication from the site General Manager was that he was going to talk to the dealership part department on 6/6/16 (I have an E-mail from the general manager as evidence, a) . More than 1 month later, I still do have the parts. I have checked with Ford Motor Co. and other aftermarket suppliers and neither the PRNDL assembly nor the illumination module are in backorder. Why is taking so long to acquire this readily available parts?? **We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form. We have asked Customer for the form but have not received it back. RESPONSE: I have NEVER received a request from Grubbs INFINITY for the Chevrolet HHR replacement plates that the dealership destroyed without my authorization. Please remember that my car mas moved to a different dealership, for the purpose of being sold without my authorization, since I rejected their trade-in offer. The dealer accepted responsibility on this issue (I have E-mail evidence from the general manager, attached), but paperwork required to get my plates back was never discussed nor I was never contacted for any information. This statement is completely false.**We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case. We have Customer signatures on all paperwork that he approved the extended warranty. RESPONSE. This was my error by trusting the dealership. This said, I’m going to keep the extended warranty for now, since the car refused to start yesterday (7-8-16) and I had to paid $100.00 to get a jump start on the DFW airport North exit on 7/8/16; I was stranded for 2 hours at +90 F. I expect full refund on the $100 I paid out of pocket. I’m now concern that the car is a lemon. The air intake is completely clogged (~$275.00 replacement) **Please return the license plate form and we will order new plates. If you need us to resend the form please contact me directly and I will send it again. RESPOND: I cannot return a form that I never received!!! Keep in mind that you wrongly destroyed License plates of my property and you moved my car to a different dealership location in Euless Texas without my authorization; for the purpose of selling it. YOU admitted all this wrongdoing on an E-mail (which I have as evidence. The dealer even issued temporary paper plates to cover their mistake). This is not the behavior that I was expecting from a "Premium" Dealership: covering up wrongdoings. **All other requests have either been addressed or are in the process of being addressed. RESPONSE: as of 7/9/2016, this is the status:1.- Driver side floor math missing. NOT RESOLVED, seller promised to get a replacement. 2.-The car that I bought has been driven less than 70 miles, and the light switch fell off from the dash. The reason why this module felloff is because somebody swapped the module. The vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model). NOT RESOLVED. 3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issue. The whole assembly is needed. I will not accept a quick fixer-upper. Sellerpromised to fix it. NOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyed. NOT RESOLVED. Now dealership is trying to solve this issue, claiming that they sent a paperwork that was never received. Do you have proof of shipping for tis paperwork?5.- I never got the second key for my 2006 Ford Mustang GT. NOT RESOLVED 6.- Cancel my extended warranty on the car. Your dealership offered to lower % interest rate, but I got stuck with this warranty. KEEP IT FOR NOW. I AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $100.00 that I had to pay on 7/8/16 to jump start the vehicle in question.8.- Reimburse cost of new battery (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter (~$275). Don’t you inspect your vehicles before being sold. You are an “Elite” Dealership, I would expect this type of service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Should I contact the dealership to accept half the repair amount?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers. We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form. We have asked Customer...
for the form but have not received it back. We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case. We have Customer signatures on all paperwork that he approved the extended warranty. Please return the license plate form and we will order new plates. If you need us to resend the form please contact me directly and I will send it again. All other requests have either been addressed or are in the process of being addressed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]dealer offered $30,000. To purchase and I accepted.
Complaint: [redacted]
I am rejecting this response because:
Please be advised that Grubbs Infiniti has not paid the $1544.00 promised to me to go towards my lien on 06/22/17, they said payment would reflect by 06/28/17 and it has not reflected yet. I don’t know what else to do to get these people to line up with promises made.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I have analyzed every paragraph from the Dealership response. Below is my response to each one of them:**We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers: RESPONSE: Last communication from the site General Manager was that he was going to talk to the dealership part department on 6/6/16 (I have an E-mail from the general manager as evidence, a) . More than 1 month later, I still do have the parts. I have checked with Ford Motor Co. and other aftermarket suppliers and neither the PRNDL assembly nor the illumination module are in backorder. Why is taking so long to acquire this readily available parts?? **We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form. We have asked Customer for the form but have not received it back. RESPONSE: I have NEVER received a request from Grubbs INFINITY for the Chevrolet HHR replacement plates that the dealership destroyed without my authorization. Please remember that my car mas moved to a different dealership, for the purpose of being sold without my authorization, since I rejected their trade-in offer. The dealer accepted responsibility on this issue (I have E-mail evidence from the general manager, attached), but paperwork required to get my plates back was never discussed nor I was never contacted for any information. This statement is completely false.**We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case. We have Customer signatures on all paperwork that he approved the extended warranty. RESPONSE. This was my error by trusting the dealership. This said, I’m going to keep the extended warranty for now, since the car refused to start yesterday (7-8-16) and I had to paid $100.00 to get a jump start on the DFW airport North exit on 7/8/16; I was stranded for 2 hours at +90 F. I expect full refund on the $100 I paid out of pocket. I’m now concern that the car is a lemon. The air intake is completely clogged (~$275.00 replacement) **Please return the license plate form and we will order new plates. If you need us to resend the form please contact me directly and I will send it again. RESPOND: I cannot return a form that I never received!!! Keep in mind that you wrongly destroyed License plates of my property and you moved my car to a different dealership location in Euless Texas without my authorization; for the purpose of selling it. YOU admitted all this wrongdoing on an E-mail (which I have as evidence. The dealer even issued temporary paper plates to cover their mistake). This is not the behavior that I was expecting from a "Premium" Dealership: covering up wrongdoings. **All other requests have either been addressed or are in the process of being addressed. RESPONSE: as of 7/9/2016, this is the status:1.- Driver side floor math missing. NOT RESOLVED, seller promised to get a replacement. 2.-The car that I bought has been driven less than 70 miles, and the light switch fell off from the dash. The reason why this module felloff is because somebody swapped the module. The vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model). NOT RESOLVED. 3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issue. The whole assembly is needed. I will not accept a quick fixer-upper. Sellerpromised to fix it. NOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyed. NOT RESOLVED. Now dealership is trying to solve this issue, claiming that they sent a paperwork that was never received. Do you have proof of shipping for tis paperwork?5.- I never got the second key for my 2006 Ford Mustang GT. NOT RESOLVED 6.- Cancel my extended warranty on the car. Your dealership offered to lower % interest rate, but I got stuck with this warranty. KEEP IT FOR NOW. I AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $100.00 that I had to pay on 7/8/16 to jump start the vehicle in question.8.- Reimburse cost of new battery (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter (~$275). Don’t you inspect your vehicles before being sold. You are an “Elite” Dealership, I would expect this type of service.