GRUPO AEROPORTUARIO DEL SURESTE

I have contacted the distribution center on the customer's complaint and have requested a paper be delivered every day going forwardI will give the customer a courtesy call to make sure he is getting a paperI will also make sure he gets credit for all the missed papers and give him a week good will credit for the inconvenience

I spoke with the subscriber on the phoneI have applied a $credit to the subscription account, and have escalated this to delivery management, asking to have the proper day's paper delivered (Thursday edition)(Subscriber reports the carrier brought the wrong paper.) We will also mail a Thur paper from the Sun-Times office to assure receiptSubscriber is welcome to call me directly if there are further concerns [redacted] ***

I will mail out a 11/17/newspaper today, even though we have credited the customer's accountThe customer service agent the customer spoke to is another country and does not have access to the newspaperI don't believe she paid $for the paper as in the Chicago area the paper is $I noted her account so all she has to tell the agent to send a message to the main office and we will take care of it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I will follow up with the customer and normally a missed paper needs to be called in before am, if the customer calls after that time frame we credit the accountWe typically do not mail out a paper but just this once I will mail the customer the missed paperI have reviewed this customer's account and she has only missed paper this month and she has in December, so I don't see an ongoing problem with her deliveries

the refund in the amount of was added back to the credit card ending [redacted] on 03/12/The transaction # is [redacted] the ref trans ID # is [redacted]

The account was credited for their missed paper if a customer calls after am there is an automatic credit for the newspaper no re-delivery can be processed if a customer is adamant that they want the paper we can try to reschedule the missed paper the next business day but the customer has to request itI don't know if the customer went to purchase a paper at the store it does not state on his complaint but I do see a $charge on his complaint, is that the credit the customer wants for the missed papersPlease advise

I have reviewed the customer's account and found that he was given an week credit for missed papers and also as of 11/27/there have been no more complaints on this accountI am assuming the customer is getting his paperI will give the customer a courtesy call to see if the delivery service has improved?

I have looked into this customer's complaint and I do see where he was emailing our customer service team and they had asked the customer to call our number so they could talk to him and he would not call us backI have refunded the last payment of $back to customer's credit card today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael ***

I have reviewed the account and have waived the past due balance of $3.33.

I have researched the customer's account and found that he has only has complaint on his account the last complaint was in If the customer has been having other issues and complaints he has not been calling in to let us know about itHe has gotten credit for the missed paper on 4/7/I
feel that we do not owe him any credits based on the complaints on his account

Customer is not being charged for the paper he made a payment on 8/30/that would have expired on 3/24/but because he has put in so many holds on his paper the expiration is extendedI show his subscription will not expire until 6/14/I believe he spoke to some one in our customer service
but if he wants a resolution to his account he needs to contact the main office and that number is 312-321-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michelle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Scott I***

I have researched the customer's account and have pulled the recordings on this account and have restarted the customer's account on the rate that was offered it takes hours to generate a billThe account was adjusted to the rate offered back October 2016, so the customer was never overcharged
It was an error on our customer service team that never requested a bill on the offered rate, for that I apologizeCustomer will start receiving the paper on 3/29/at the promised rate

Initial Business Response /* (1000, 5, 2015/09/16) */
I just became aware of this issue yesterday and reached out to the consumer immediatelyWe were able to speak on the phone this morning, at which time I was able to determine the source of the emailsI have asked the marketing department to
discontinue all emails to this email addressI apologize for the inconvenience and delay in getting this resolved

This refund was processed on 1/4/and it should be back on his credit cardCustomer needs to check with his credit card companyI can provide him with a refund receipt