GRUPO AEROPORTUARIO DEL SURESTE

I have contacted the distribution center on the customer's complaint and have requested a paper be delivered every day going forwardI will give the customer a courtesy call to make sure he is getting a paperI will also make sure he gets credit for all the missed papers and give him a week good
will credit for the inconvenience

I sent the escalation immediately and was informed by the distribution team that this would be taken care ofI am so sorry customer was not contacted but I will personally contact the customer on Monday (2/29/16) to assure that we are doing all that we can to correct this problem

I would like to work directly with Mr*** to resolve the delivery concerns, as I am unable to locate the subscription account in our systemMr* *** is welcome to call me directly at *** *** *** *** *** Director - Audience Development

The account was credited for their missed paper if a customer calls after am there is an automatic credit for the newspaper no re-delivery can be processed if a customer is adamant that they want the paper we can try to reschedule the missed paper the next business day but the customer has to
request itI don't know if the customer went to purchase a paper at the store it does not state on his complaint but I do see a $charge on his complaint, is that the credit the customer wants for the missed papersPlease advise

I have escalated this problem to the distribution center and have let them know about the customer's issuesI will follow up with a phone call to make sure customer gets her Sunday paper going forward

CST does not have control over the carrier it is our contractor who will have to make the changeI can forward this information over to distribution andthey can let the carrier know that there is a complaint about his delivery and probably give him a warning

I spoke with the subscriber on the phoneI have applied a $credit to the subscription account, and have escalated this to delivery management, asking to have the proper day's paper delivered (Thursday edition)(Subscriber reports the carrier brought the wrong paper.) We will also mail a Thur
paper from the Sun-Times office to assure receiptSubscriber is welcome to call me directly if there are further concerns*** *** *** *** ***

I have reviewed the customer's account and found that he was given an week credit for missed papers and also as of 11/27/there have been no more complaints on this accountI am assuming the customer is getting his paperI will give the customer a courtesy call to see if the delivery service
has improved?

I will follow up with the customer and normally a missed paper needs to be called in before am, if the customer calls after that time frame we credit the accountWe typically do not mail out a paper but just this once I will mail the customer the missed paperI have reviewed this customer's
account and she has only missed paper this month and she has in December, so I don't see an ongoing problem with her deliveries

A paper was mailed out on 11/9/

I will mail out a 11/17/newspaper today, even though we have credited the customer's accountThe customer service agent the customer spoke to is another country and does not have access to the newspaperI don't believe she paid $for the paper as in the Chicago area the paper is $I
noted her account so all she has to tell the agent to send a message to the main office and we will take care of it

the refund in the amount of was added back to the credit card ending *** on 03/12/The transaction # is *** the ref trans ID # is ***

Complaint:
I am rejecting this response because:
Sincerely,
Pat *** ? I've heard this twice alreadyI want to see the credit? receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***