[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Thank you for your help, on Monday the 15th I talked to the person that sold me the insurance in which he said that he didn’t know that we had to put out som in the policyYesterday, Monday the 22nd, we talked to a person who is incharge of the claim say that Thursday the 25th they are going to say if they fix my car or not after almost one month of having the accidentI do not recognize that the person selling me the insurance stated that I needed to put my son in the policyThank you for your help and hope they fix my car Regards, Patrica [redacted]
October 23, Melissa Neal The Revdex.com serving Northwest North Carolina S Marshall St, Suite Winston Salem, NC RE: Case #: Underwriting Company: Integon National Insurance Company-NAIC Dear MsNeal: Thank you for your email of October 23, The company appreciates the opportunity to respond to the complainant’s follow up concerns regarding her attempt to obtain a quote In review of the initial complaint received by the company the name of the person the complainant spoke with that declined coverage was not provided by the complainant Furthermore, our system does not allow an agent or broker to “remove a quote,” and independent agents or brokers are not employed by the company While we understand the complainant’s frustration, we are unable to respond on behalf of an independent agent or broker; and, as stated in our intial response, our records indicate the complainant began a quote for a homeowner’s policy with our company online which was incomplete The company searched our incoming calls by the complainant’s phone number and we are unable to locate a call where she spoke with one of our internal Sales Agents Please be advised the company has no record of a completed quote, nor do we have record of declining the complaint’s quote Therefore, we are unable to provide her with the exact reason coverage was declined by the person she spoke with, although she appears to be aware that the breed of her dog would cause declination of coverage In closing, the complainant presented an additional question “could this have been stated when the quote was being requested before they asked for my social security number?” The answer is, yes If information provided by a customer that would deem them ineligible for coverage at any time during a quote, the quote may be discontinued Thank you again for allowing the company to respondSincerely, T [redacted] Executive Customer Relations National General Insurance
June 18, The Revdex.com of Northwest North Carolina Brookstown Avenue, Suite Winston, Salem, NC Attention: Kelly Mace RE: Revdex.com ID: [redacted] Dear MsMace: Thank you for your email of June 16, With the limited information provided for the consumer we were unable to locate any instance of multiple phone calls being made from any of our underwriting companies We were also unable to locate any quote or policy issued to the consumer by name and we do not send texts to solicit business Please note that no phone numbers, either for the company making the calls or for the consumer receiving the calls, were provided in the inquiry received and we were only able to conduct queries based on possible phone numbers located in public records Furthermore, there was no indication in the complaint of the name of the company contacting the consumer In order to conduct a more thorough inquiry into the consumer’s concerns we would need the name of the company she is receiving the calls from, the phone number(s) the calls are originating from, and the phone number(s) belonging to the consumer receiving the calls We take the consumer’s allegations seriously and would appreciate the opportunity to research this matter further, provided the additional information needed to do so is made available Sincerely, Terri Ray Executive Customer Relations National General Insurance
Thank you so much! The Direct Insurance Adjuster emailed me yesterday, stating that they were going to send a check to the repair shop to fix my tractorI will be highly recommending the Revdex.com to everyone I knowThank you againSent from my iPhone
Please allow this correspondence to serve as a follow up to my initial response and subsequent rebuttal by our insured, [redacted] .On 12/30, this claim was given an urgent status by the handling adjuster The following day, 12/31, the [redacted] 's vehicle was inspected, the appraisal report was submitted to the handling adjuster who reviewed it and issued payment the same day A payment in the amount of $5,was issued along with the appraisal report to the body shop chosen by the [redacted] 's The adjuster's notes reflect that the shop was closed until today - January 4, 2016.Barring any supplements that may be presented, the [redacted] 's collision claim is now closed.Thank you
Imperial Fire and Casualty Insurance Company has received your correspondence as it relates to the complainant, and we thank you for the opportunity to provide a response.Mr [redacted] purchased a policy on-line with Imperial for the term of 03/13/- 09/13/ In the rating and quoting process, Mr [redacted] indicated that he had coverage with another insurer prior to purchasing the Imperial policy This allowed him to receive a discount on his premium Accordingly, on 02/27/2016, policy no [redacted] was issued to him with a total premium of $ However, in order for the discount to be allowed, Mr [redacted] was required to submit proof of such prior coverage A letter advising such was issued to him, also on 02/27/2016.There was no information provided to Imperial evidencing such prior insurance Therefore, on 04/03/2016, Mr [redacted] 's policy was amended to remove the prior coverage discount previously allowed This resulted in his premium being increased to $for the same term of 03/13/- 09/13/2016.If Mr [redacted] were to provide the needed information in order to grant the prior coverage discount as requested, the discount would then be granted back to him This information, if available, should be provided in short order in order to best serve him.If you should have any further questions, please do not hesitate to contact me
Imperial Fire and Casualty Insurance Company has received your correspondence as it relates to the complainant, and we thank you for the opportunity to provide a response.The claim presented by the complainant, [redacted] ***, has been denied because the automobile insurance policy of the insured under which the claim was filed was not in-force on the date of the incident in question That is, the insured's policy was effectively canceled prior to the date of the loss This information was conveyed to Mr [redacted] verbally and in writing.Further, there was some delay in the handling of this claim as the file had been internally transferred from one adjuster to the other However, this did not impact the result of the claim
On April 20, 2017, the complainant’s vehicle was inspected by a Field Claims Representative, who provided her with a copy of the estimatePrinted on every estimate is a section labeled “NOTE TO VEHICLE OWNER”, which advises of the preferred network of shops as follows: “National General Insurance does business with collision repair shops in your area and has developed a preferred network of shops with proven, high standardsWe recognize that you, the vehicle owner, have the right to select the repair facility of your choice and are under no obligation to use any of the shops on the listWe will pay the amount we determine payable under the policy regardless of the repair facility chosenWe will attempt to get an agreed cost of repairs with the shop of your choiceIf this is not possible, we will extend a fair and reasonable offer to repair the loss related damage to your vehicle based on industry repair standards and prevailing market ratesIf there are loss related damages that were not visible at the time of the initial estimate, or damages not included in the original estimate, the additional damage will be considered for a supplemental repair estimate.” After receiving her copy of the estimate, the complainant advised the Field Claims Representative of her shop of choiceThe company respectfully maintains that we are not responsible for the quality of repairs made by a non-preferred repair facility On December 6, 2017, the Casualty Claims Representative called the complainant and left her a voicemail requesting her to return the callThat same day, a letter was mailed to the claimant listing the Casualty Claims Representative’s direct phone number, email address and fax numberWe are more than happy to assist the claimant and her boyfriend with their bodily injury claims once the requested documentation is receivedAs the claimant is advising her forms are “getting lost in the mail”, she is welcome to fax or email the forms directly to the Casualty Claims Representative After reviewing the complainant’s rebuttal, we have verified that our phone system is functioning properly, and that the Casualty Claims Representative’s voicemail is capable of accepting a messageOur phone lines are set up to forward the call to another Casualty Claims Representative if the assigned Representative is unavailable, so the complainant should be able to reach someoneWe encourage her to try calling during the Casualty Claims Representative’s business hours of 9AM to 5PM Eastern Standard Time, Monday through Friday While we understand the complainant’s frustration with the delay in her claim, we must respectfully advise that the company has taken appropriate steps in attempting to obtain the information required to complete the claimMultiple contact attempts via different contact methods have been made, and the Casualty Claims Representative awaits information from the complainant to resolve the claimTell us why here
January 18, Melissa Neal The Revdex.com serving Northwest North Carolina S Marshall St, Suite Winston Salem, NC RE: Case #: Complainant Role: Third Party Claimant Date of Loss: December 12, Underwriting Company: National General Insurance Company-NAIC Dear MsNeal: Thank you for your email of January 8, The company appreciates the opportunity to respond to the complainant’s concerns regarding the handling of her claim The complainant reported the referenced claim to the company on Friday, December 15, 2017, and our records indicate we obtained her recorded statement the following Wednesday, December 20, We then called and met with the complainant the following Tuesday, December 26, 2017, to inspect and photograph the damage to her vehicle Throughout the same time the company made several attempts to obtain a statement from our insured without success Our insured did not return our calls until January 3, 2018, to provide her statement, and the complainant was informed of the same on January 4, The insured vehicle was inspected on January 9, 2018, and we concluded our investigation into the referenced loss Please be advised we have an obligation to our insured to confirm the loss, and we were unable to proceed until we spoke with our insured Upon conclusion of our investigation on January 9, 2018, we deemed our insured at fault for the referenced loss and payment $was issued to the complainant on the same day While we understand the complainant’s frustration with perceived delays, it is our position that we completed our due diligence in obtaining a statement from our insured, and settled the complainant’s loss in as timely a manner as possible Thank you again for allowing the company to respondSincerely, T [redacted] Executive Customer Relations National General Insurance
From: [redacted] [mailto: [redacted] ] Sent: Wednesday, July 29, 8:PMTo: Kelly Mace Subject: Re: A new message is waiting from the Revdex.com of Northwest North Carolina in regards to your complaint # [redacted] .claim # [redacted] , Thanks for you swift response to my claim, the collision shop called me and said the company agreed to fix everything on the original estimate, I am very pleased however I got a call back a day later saying they did not want to replace the tires that was in the original estimate because the tires on my truck wasn't brand new, so because my tires were not new they feel they should not put brand new tires back on the truck, I don't understand what kind of tires they want to put on, do they want used tires, it"s things like this that is frustrating and the reason I am writing to you again, and as I wait I still have no car to drive to work and it's been a very long time [redacted]
July 27, The Revdex.com of Northwest North Carolina Brookstown Avenue, Suite Winston, Salem, NC Attention: Johana Diaz RE: Revdex.com ID: [redacted] Dear MsDiaz: Thank you for your email of July 17, The company conducted an additional investigation into our insured’s loss due to varying statements obtained and the fact that some of the damages appeared to be inconsistent with the facts of loss as reported This included an investigation conducted by our Special Investigative Unit and obtaining an impact analysis from an independent Accident Reconstructionist On July 17, the company concluded our investigation and we are moving forward with all repairs listed in the original estimate and the supplemental estimate received The shop completing the repairs was informed of the same and it is our understanding that our insured returned his vehicle to the shop on July 23, Once the company receives the final invoice upon completion of repairs payment will be remitted accordingly Sincerely, TRay Executive Customer Relations National General Insurance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have spoken to a roofing expert to give me a quote for the roof.he told me I need a whole new roof replacement because the shingles are damaged very badly.the roof is leaking and the repairs would cost more then dollars [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I am not accepting the response from general insurance because I have called many times and never has anybody answered the phoneI couldnt leave a message because their machine was always full and had no room to leave oneAs well as I was not given a list of repair shops through the generalMy boyfriend and I have sent out papers each about bodily claims and each time it seems like they have lost themWhen I received a phone call I would promptly call them back and like I stated before no one would answer and I could not leave a message as their machine was full Regards, Desiree [redacted]
On December 27, 2017, the company was notified that the complainant had struck a parked and unoccupied vehicle in an effort to avoid hitting a dogThat same day, the Claims Representative took recorded statements from both the complainant and the claimant On January 5, 2018, the Claims Representative spoke with the complainantWhen asked about residents of the household, the complainant disclosed that their year old son lived in the home and was unlicensed On January 12, 2018, the estimate for the complainant’s vehicle was completed On January 16, 2018, the complainant was advised that coverage was being investigated due to their son not being disclosed on their application for coverageThey were advised that it would be decided at a meeting on January 25, In the Applicant’s Statement on the application for coverage that the complainant signed on March 24, 2017, it states: “ I further agree that ALL persons of eligible driving age or permit age who live with me, as well as ALL operators who regularly operate my vehicles and do not reside in my household, are shown above I understand that I have a continuing duty to notify the insurance company of any changes concerning members of my household of eligible driving age or permit age I understand that the insurance company may rescind this policy and deny coverage if I fail to notify the company of these changes” In addition, the complainant responded “YES” to the Applicant’s Statement question of “Have you disclosed all household members years and older on the application?” despite not having their year old son listedPlease note that the question does not ask about license status, as unlicensed drivers must be disclosed and listed as an excluded driver on the policyAll of this information was mailed to the complainant in a Reservation of Rights letter on January 16, While company can appreciate the complainant’s concerns around a potential lack of coverage for their claim, we must advise that their claim is being handled properly as per the coverage contract they signedThe need to disclose all household members age and over was outlined in writing, and acknowledged by the complainant’s signatureAs such, the company respectfully maintains that the complainant’s claim is being handled appropriately, and any perceived delays are required for the company to conduct the required coverage investigationTell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:if it is icy conditions it should not be at fault, I was not speeding, drinking, taking drugs nor did I hit another vehicle, the reason we have insurance is for accidents, not to be penalized after you have had one so they can price gauze the costumer to get the money back that the costumer is already paying them, I want them to take the points off my account, point blank period Regards, Joclyn [redacted]
August 14, The Revdex.com of Northwest North Carolina Brookstown Avenue, Suite Winston, Salem, NC Attention: Johana Diaz RE: Revdex.com ID: [redacted] Dear MsDiaz: Thank you for your email of July 7, Our records indicate that our insured purchased four tires from ASAP Reliable Tires on July 16, at $each, totaling $ In addition, the company was informed that our insured purchased four rims/wheels from an individual on Craigslist for a total of $ Only two of the tires and wheels were damaged in the loss occurring on June 4, 2015; therefore, the company only owed our insured for the cost of two tires and rims/wheels totaling $ The company also reimbursed our insured for the cost of an alignment and total payment of $was remitted to him accordingly Sincerely, TRay Executive Customer Relations National General Insurance
April 13, 2016 The BBB of Northwest North Carolina 119 Brookstown Avenue, Suite 304 Winston, Salem, NC 27101 Attention: Johana Diaz RE: BBB ID:... [redacted] Dear Ms. Diaz: Thank you for your letter of April 11, 2016. The company appreciates the opportunity to respond to the complainant’s concerns. The company apologizes for any frustration the complainant has experienced as a result of our liability determination. Our records indicate that one of our claim managers was able to review and discuss how we arrived at our liability decision with the complainant. The company determined that our insured was primarily at-fault, 80%, due to an improper and unsafe lane change upon entering an intersection. The company also determined that the complainant contributed to this loss, 20%, as she had a greater duty to yield when making a right turn into said intersection from a stop sign. The complainant also expressed concerns regarding damage to her car not included in our estimate. The company advised her that we would assess any supplemental damage to determine if it is related to the loss and to have the shop completing the repairs to contact us regarding this matter. Thank you again for allowing the company to respond. Sincerely, T. [redacted] Executive Customer Relations National General Insurance
Thank you for your correspondence of July 13, The company appreciates the opportunity to respond to the claimant’s concernsThe company acknowledges delays in our coverage investigation and apologizes for the same Our insured cancelled their policy on the same day the loss occurred for reasons of obtaining other insurance which was not immediately clarifiedThe company has since clarified the cancellation of our insured’s policy, cleared coverage, and accepted liability for the claimant’s loss We have been in touch with the claimant and obtained additional documentation from him to proceed with his property damage lossThank you for bringing this matter to our attention and for allowing the company to respondSincerely, TRay Executive Customer Relations National General Insurance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:This is not an accurate account of eventsRead the letter your company mailed to my homeI'm not insured with your companyI am insured with a reputable insurance company.Your insured member hit my carYour representative authorized my rentalYou have my mailing addressYour company owes me in excess of dollars Regards, Dawn ***
I am rejecting this response because: It is not accurate Fit's of all I agreed to the fact that all carpet will be replaced Secondly my policy clearly states wall to wall carpeting I have nothing show and exclusions Finally your measurements are not accurate on what you claim you are paying This is not acceptable at all Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Thank you for your help, on Monday the 15th I talked to the person that sold me the insurance in which he said that he didn’t know that we had to put out som in the policyYesterday, Monday the 22nd, we talked to a person who is incharge of the claim say that Thursday the 25th they are going to say if they fix my car or not after almost one month of having the accidentI do not recognize that the person selling me the insurance stated that I needed to put my son in the policyThank you for your help and hope they fix my car Regards, Patrica [redacted]
October 23, Melissa Neal The Revdex.com serving Northwest North Carolina S Marshall St, Suite Winston Salem, NC RE: Case #: Underwriting Company: Integon National Insurance Company-NAIC Dear MsNeal: Thank you for your email of October 23, The company appreciates the opportunity to respond to the complainant’s follow up concerns regarding her attempt to obtain a quote In review of the initial complaint received by the company the name of the person the complainant spoke with that declined coverage was not provided by the complainant Furthermore, our system does not allow an agent or broker to “remove a quote,” and independent agents or brokers are not employed by the company While we understand the complainant’s frustration, we are unable to respond on behalf of an independent agent or broker; and, as stated in our intial response, our records indicate the complainant began a quote for a homeowner’s policy with our company online which was incomplete The company searched our incoming calls by the complainant’s phone number and we are unable to locate a call where she spoke with one of our internal Sales Agents Please be advised the company has no record of a completed quote, nor do we have record of declining the complaint’s quote Therefore, we are unable to provide her with the exact reason coverage was declined by the person she spoke with, although she appears to be aware that the breed of her dog would cause declination of coverage In closing, the complainant presented an additional question “could this have been stated when the quote was being requested before they asked for my social security number?” The answer is, yes If information provided by a customer that would deem them ineligible for coverage at any time during a quote, the quote may be discontinued Thank you again for allowing the company to respondSincerely, T [redacted] Executive Customer Relations National General Insurance
June 18, The Revdex.com of Northwest North Carolina Brookstown Avenue, Suite Winston, Salem, NC Attention: Kelly Mace RE: Revdex.com ID: [redacted] Dear MsMace: Thank you for your email of June 16, With the limited information provided for the consumer we were unable to locate any instance of multiple phone calls being made from any of our underwriting companies We were also unable to locate any quote or policy issued to the consumer by name and we do not send texts to solicit business Please note that no phone numbers, either for the company making the calls or for the consumer receiving the calls, were provided in the inquiry received and we were only able to conduct queries based on possible phone numbers located in public records Furthermore, there was no indication in the complaint of the name of the company contacting the consumer In order to conduct a more thorough inquiry into the consumer’s concerns we would need the name of the company she is receiving the calls from, the phone number(s) the calls are originating from, and the phone number(s) belonging to the consumer receiving the calls We take the consumer’s allegations seriously and would appreciate the opportunity to research this matter further, provided the additional information needed to do so is made available Sincerely, Terri Ray Executive Customer Relations National General Insurance
Thank you so much! The Direct Insurance Adjuster emailed me yesterday, stating that they were going to send a check to the repair shop to fix my tractorI will be highly recommending the Revdex.com to everyone I knowThank you againSent from my iPhone
Please allow this correspondence to serve as a follow up to my initial response and subsequent rebuttal by our insured, [redacted] .On 12/30, this claim was given an urgent status by the handling adjuster The following day, 12/31, the [redacted] 's vehicle was inspected, the appraisal report was submitted to the handling adjuster who reviewed it and issued payment the same day A payment in the amount of $5,was issued along with the appraisal report to the body shop chosen by the [redacted] 's The adjuster's notes reflect that the shop was closed until today - January 4, 2016.Barring any supplements that may be presented, the [redacted] 's collision claim is now closed.Thank you
Imperial Fire and Casualty Insurance Company has received your correspondence as it relates to the complainant, and we thank you for the opportunity to provide a response.Mr [redacted] purchased a policy on-line with Imperial for the term of 03/13/- 09/13/ In the rating and quoting process, Mr [redacted] indicated that he had coverage with another insurer prior to purchasing the Imperial policy This allowed him to receive a discount on his premium Accordingly, on 02/27/2016, policy no [redacted] was issued to him with a total premium of $ However, in order for the discount to be allowed, Mr [redacted] was required to submit proof of such prior coverage A letter advising such was issued to him, also on 02/27/2016.There was no information provided to Imperial evidencing such prior insurance Therefore, on 04/03/2016, Mr [redacted] 's policy was amended to remove the prior coverage discount previously allowed This resulted in his premium being increased to $for the same term of 03/13/- 09/13/2016.If Mr [redacted] were to provide the needed information in order to grant the prior coverage discount as requested, the discount would then be granted back to him This information, if available, should be provided in short order in order to best serve him.If you should have any further questions, please do not hesitate to contact me
Imperial Fire and Casualty Insurance Company has received your correspondence as it relates to the complainant, and we thank you for the opportunity to provide a response.The claim presented by the complainant, [redacted] ***, has been denied because the automobile insurance policy of the insured under which the claim was filed was not in-force on the date of the incident in question That is, the insured's policy was effectively canceled prior to the date of the loss This information was conveyed to Mr [redacted] verbally and in writing.Further, there was some delay in the handling of this claim as the file had been internally transferred from one adjuster to the other However, this did not impact the result of the claim
On April 20, 2017, the complainant’s vehicle was inspected by a Field Claims Representative, who provided her with a copy of the estimatePrinted on every estimate is a section labeled “NOTE TO VEHICLE OWNER”, which advises of the preferred network of shops as follows: “National General Insurance does business with collision repair shops in your area and has developed a preferred network of shops with proven, high standardsWe recognize that you, the vehicle owner, have the right to select the repair facility of your choice and are under no obligation to use any of the shops on the listWe will pay the amount we determine payable under the policy regardless of the repair facility chosenWe will attempt to get an agreed cost of repairs with the shop of your choiceIf this is not possible, we will extend a fair and reasonable offer to repair the loss related damage to your vehicle based on industry repair standards and prevailing market ratesIf there are loss related damages that were not visible at the time of the initial estimate, or damages not included in the original estimate, the additional damage will be considered for a supplemental repair estimate.” After receiving her copy of the estimate, the complainant advised the Field Claims Representative of her shop of choiceThe company respectfully maintains that we are not responsible for the quality of repairs made by a non-preferred repair facility On December 6, 2017, the Casualty Claims Representative called the complainant and left her a voicemail requesting her to return the callThat same day, a letter was mailed to the claimant listing the Casualty Claims Representative’s direct phone number, email address and fax numberWe are more than happy to assist the claimant and her boyfriend with their bodily injury claims once the requested documentation is receivedAs the claimant is advising her forms are “getting lost in the mail”, she is welcome to fax or email the forms directly to the Casualty Claims Representative After reviewing the complainant’s rebuttal, we have verified that our phone system is functioning properly, and that the Casualty Claims Representative’s voicemail is capable of accepting a messageOur phone lines are set up to forward the call to another Casualty Claims Representative if the assigned Representative is unavailable, so the complainant should be able to reach someoneWe encourage her to try calling during the Casualty Claims Representative’s business hours of 9AM to 5PM Eastern Standard Time, Monday through Friday While we understand the complainant’s frustration with the delay in her claim, we must respectfully advise that the company has taken appropriate steps in attempting to obtain the information required to complete the claimMultiple contact attempts via different contact methods have been made, and the Casualty Claims Representative awaits information from the complainant to resolve the claimTell us why here
January 18, Melissa Neal The Revdex.com serving Northwest North Carolina S Marshall St, Suite Winston Salem, NC RE: Case #: Complainant Role: Third Party Claimant Date of Loss: December 12, Underwriting Company: National General Insurance Company-NAIC Dear MsNeal: Thank you for your email of January 8, The company appreciates the opportunity to respond to the complainant’s concerns regarding the handling of her claim The complainant reported the referenced claim to the company on Friday, December 15, 2017, and our records indicate we obtained her recorded statement the following Wednesday, December 20, We then called and met with the complainant the following Tuesday, December 26, 2017, to inspect and photograph the damage to her vehicle Throughout the same time the company made several attempts to obtain a statement from our insured without success Our insured did not return our calls until January 3, 2018, to provide her statement, and the complainant was informed of the same on January 4, The insured vehicle was inspected on January 9, 2018, and we concluded our investigation into the referenced loss Please be advised we have an obligation to our insured to confirm the loss, and we were unable to proceed until we spoke with our insured Upon conclusion of our investigation on January 9, 2018, we deemed our insured at fault for the referenced loss and payment $was issued to the complainant on the same day While we understand the complainant’s frustration with perceived delays, it is our position that we completed our due diligence in obtaining a statement from our insured, and settled the complainant’s loss in as timely a manner as possible Thank you again for allowing the company to respondSincerely, T [redacted] Executive Customer Relations National General Insurance
From: [redacted] [mailto: [redacted] ] Sent: Wednesday, July 29, 8:PMTo: Kelly Mace Subject: Re: A new message is waiting from the Revdex.com of Northwest North Carolina in regards to your complaint # [redacted] .claim # [redacted] , Thanks for you swift response to my claim, the collision shop called me and said the company agreed to fix everything on the original estimate, I am very pleased however I got a call back a day later saying they did not want to replace the tires that was in the original estimate because the tires on my truck wasn't brand new, so because my tires were not new they feel they should not put brand new tires back on the truck, I don't understand what kind of tires they want to put on, do they want used tires, it"s things like this that is frustrating and the reason I am writing to you again, and as I wait I still have no car to drive to work and it's been a very long time [redacted]
July 27, The Revdex.com of Northwest North Carolina Brookstown Avenue, Suite Winston, Salem, NC Attention: Johana Diaz RE: Revdex.com ID: [redacted] Dear MsDiaz: Thank you for your email of July 17, The company conducted an additional investigation into our insured’s loss due to varying statements obtained and the fact that some of the damages appeared to be inconsistent with the facts of loss as reported This included an investigation conducted by our Special Investigative Unit and obtaining an impact analysis from an independent Accident Reconstructionist On July 17, the company concluded our investigation and we are moving forward with all repairs listed in the original estimate and the supplemental estimate received The shop completing the repairs was informed of the same and it is our understanding that our insured returned his vehicle to the shop on July 23, Once the company receives the final invoice upon completion of repairs payment will be remitted accordingly Sincerely, TRay Executive Customer Relations National General Insurance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have spoken to a roofing expert to give me a quote for the roof.he told me I need a whole new roof replacement because the shingles are damaged very badly.the roof is leaking and the repairs would cost more then dollars [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I am not accepting the response from general insurance because I have called many times and never has anybody answered the phoneI couldnt leave a message because their machine was always full and had no room to leave oneAs well as I was not given a list of repair shops through the generalMy boyfriend and I have sent out papers each about bodily claims and each time it seems like they have lost themWhen I received a phone call I would promptly call them back and like I stated before no one would answer and I could not leave a message as their machine was full Regards, Desiree [redacted]
On December 27, 2017, the company was notified that the complainant had struck a parked and unoccupied vehicle in an effort to avoid hitting a dogThat same day, the Claims Representative took recorded statements from both the complainant and the claimant On January 5, 2018, the Claims Representative spoke with the complainantWhen asked about residents of the household, the complainant disclosed that their year old son lived in the home and was unlicensed On January 12, 2018, the estimate for the complainant’s vehicle was completed On January 16, 2018, the complainant was advised that coverage was being investigated due to their son not being disclosed on their application for coverageThey were advised that it would be decided at a meeting on January 25, In the Applicant’s Statement on the application for coverage that the complainant signed on March 24, 2017, it states: “ I further agree that ALL persons of eligible driving age or permit age who live with me, as well as ALL operators who regularly operate my vehicles and do not reside in my household, are shown above I understand that I have a continuing duty to notify the insurance company of any changes concerning members of my household of eligible driving age or permit age I understand that the insurance company may rescind this policy and deny coverage if I fail to notify the company of these changes” In addition, the complainant responded “YES” to the Applicant’s Statement question of “Have you disclosed all household members years and older on the application?” despite not having their year old son listedPlease note that the question does not ask about license status, as unlicensed drivers must be disclosed and listed as an excluded driver on the policyAll of this information was mailed to the complainant in a Reservation of Rights letter on January 16, While company can appreciate the complainant’s concerns around a potential lack of coverage for their claim, we must advise that their claim is being handled properly as per the coverage contract they signedThe need to disclose all household members age and over was outlined in writing, and acknowledged by the complainant’s signatureAs such, the company respectfully maintains that the complainant’s claim is being handled appropriately, and any perceived delays are required for the company to conduct the required coverage investigationTell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:if it is icy conditions it should not be at fault, I was not speeding, drinking, taking drugs nor did I hit another vehicle, the reason we have insurance is for accidents, not to be penalized after you have had one so they can price gauze the costumer to get the money back that the costumer is already paying them, I want them to take the points off my account, point blank period Regards, Joclyn [redacted]
August 14, The Revdex.com of Northwest North Carolina Brookstown Avenue, Suite Winston, Salem, NC Attention: Johana Diaz RE: Revdex.com ID: [redacted] Dear MsDiaz: Thank you for your email of July 7, Our records indicate that our insured purchased four tires from ASAP Reliable Tires on July 16, at $each, totaling $ In addition, the company was informed that our insured purchased four rims/wheels from an individual on Craigslist for a total of $ Only two of the tires and wheels were damaged in the loss occurring on June 4, 2015; therefore, the company only owed our insured for the cost of two tires and rims/wheels totaling $ The company also reimbursed our insured for the cost of an alignment and total payment of $was remitted to him accordingly Sincerely, TRay Executive Customer Relations National General Insurance
April 13, 2016 The BBB of Northwest North Carolina 119 Brookstown Avenue, Suite 304 Winston, Salem, NC 27101 Attention: Johana Diaz RE: BBB ID:... [redacted] Dear Ms. Diaz: Thank you for your letter of April 11, 2016. The company appreciates the opportunity to respond to the complainant’s concerns. The company apologizes for any frustration the complainant has experienced as a result of our liability determination. Our records indicate that one of our claim managers was able to review and discuss how we arrived at our liability decision with the complainant. The company determined that our insured was primarily at-fault, 80%, due to an improper and unsafe lane change upon entering an intersection. The company also determined that the complainant contributed to this loss, 20%, as she had a greater duty to yield when making a right turn into said intersection from a stop sign. The complainant also expressed concerns regarding damage to her car not included in our estimate. The company advised her that we would assess any supplemental damage to determine if it is related to the loss and to have the shop completing the repairs to contact us regarding this matter. Thank you again for allowing the company to respond. Sincerely, T. [redacted] Executive Customer Relations National General Insurance
Thank you for your correspondence of July 13, The company appreciates the opportunity to respond to the claimant’s concernsThe company acknowledges delays in our coverage investigation and apologizes for the same Our insured cancelled their policy on the same day the loss occurred for reasons of obtaining other insurance which was not immediately clarifiedThe company has since clarified the cancellation of our insured’s policy, cleared coverage, and accepted liability for the claimant’s loss We have been in touch with the claimant and obtained additional documentation from him to proceed with his property damage lossThank you for bringing this matter to our attention and for allowing the company to respondSincerely, TRay Executive Customer Relations National General Insurance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:This is not an accurate account of eventsRead the letter your company mailed to my homeI'm not insured with your companyI am insured with a reputable insurance company.Your insured member hit my carYour representative authorized my rentalYou have my mailing addressYour company owes me in excess of dollars Regards, Dawn ***
I am rejecting this response because: It is not accurate Fit's of all I agreed to the fact that all carpet will be replaced Secondly my policy clearly states wall to wall carpeting I have nothing show and exclusions Finally your measurements are not accurate on what you claim you are paying This is not acceptable at all Regards, [redacted] ***