The
Revdex.com of Northwest North Carolina
119
Brookstown Avenue, Suite 304
Winston,
Salem, NC 27101
Attention:
Kelly Mace
RE: Revdex.com ID:...
[redacted]
Dear
Ms. Mace:
Thank you
for your email of June 16, 2015. With
the limited information provided for the consumer we were unable to locate any
instance of multiple phone calls being made from any of our underwriting companies.
We were also unable to locate any quote
or policy issued to the consumer by name and we do not send texts to solicit
business.
Please note
that no phone numbers, either for the company making the calls or for the
consumer receiving the calls, were provided in the inquiry received and we were
only able to conduct queries based on possible phone numbers located in public
records. Furthermore, there was no indication
in the complaint of the name of the company contacting the consumer.
In order to
conduct a more thorough inquiry into the consumer’s concerns we would need the
name of the company she is receiving the calls from, the phone number(s) the
calls are originating from, and the phone number(s) belonging to the consumer receiving
the calls. We take the consumer’s
allegations seriously and would appreciate the opportunity to research this
matter further, provided the additional information needed to do so is made
available.
Sincerely,
Terri
Ray
Executive
Customer Relations
National
General Insurance
The
Revdex.com of Northwest North Carolina
119
Brookstown Avenue, Suite 304
Winston,
Salem, NC 27101
Attention:
Johana Diaz
RE: Revdex.com ID:...
[redacted]
Dear
Ms. Diaz:
Thank you
for your email of July 27, 2015. An
insurance policy is a contract between the named insured and the company. While we understand the complainant’s
frustration, we cannot cancel a policy that is in her son’s name at her request. Our records indicate that the complainant’s
son has since requested to have his policy cancelled and his request has been
honored.
Sincerely,
T. Ray
Executive Customer Relations
National
General Insurance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12540643
I am rejecting this response because:
I am not accepting the response from general insurance because I have called many times and never has anybody answered the phone. I couldnt leave a message because their machine was always full and had no room to leave one. As well as I was not given a list of repair shops through the general. My boyfriend and I have sent out 3 papers each about bodily claims and each time it seems like they have lost them. When I received a phone call I would promptly call them back and like I stated before no one would answer and I could not leave a message as their machine was full.
Regards,
Desiree [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12435892
I am rejecting this response because:I provided the name of the employee that I spoke to in my original complaint. It should be easy to contact that employee and find out whether or not they are a broker or independent again. While I was speaking with the gentleman, he remarked that he was 'removing the quote as we speak'. I appreciate the response that Connecticut guidelines indicate certain breeds render a homeowner ineligible for coverage. I respectfully request that the exact reason for declining my coverage be stated. Was it in fact the breed of my animal? Additionally, could this have been stated when the quote was being requested before they asked for my social security number?
Regards,
Bridget [redacted]
Please allow this correspondence to serve as a follow up to my initial response and subsequent rebuttal by our insured, [redacted].On 12/30, this claim was given an urgent status by the handling adjuster. The following day, 12/31, the [redacted]'s vehicle was inspected, the appraisal report was submitted to the handling adjuster who reviewed it and issued payment the same day. A payment in the amount of $5,192.27 was issued along with the appraisal report to the body shop chosen by the [redacted]'s. The adjuster's notes reflect that the shop was closed until today - January 4, 2016.Barring any supplements that may be presented, the [redacted]'s collision claim is now closed.Thank you.
June
18, 2015
The
Revdex.com of Northwest North Carolina
119
Brookstown Avenue, Suite 304
Winston,
Salem, NC 27101
Attention:
Kelly Mace
RE: Revdex.com ID:...
[redacted]
Dear
Ms. Mace:
Thank you
for your email of June 16, 2015. With
the limited information provided for the consumer we were unable to locate any
instance of multiple phone calls being made from any of our underwriting companies.
We were also unable to locate any quote
or policy issued to the consumer by name and we do not send texts to solicit
business.
Please note
that no phone numbers, either for the company making the calls or for the
consumer receiving the calls, were provided in the inquiry received and we were
only able to conduct queries based on possible phone numbers located in public
records. Furthermore, there was no indication
in the complaint of the name of the company contacting the consumer.
In order to
conduct a more thorough inquiry into the consumer’s concerns we would need the
name of the company she is receiving the calls from, the phone number(s) the
calls are originating from, and the phone number(s) belonging to the consumer receiving
the calls. We take the consumer’s
allegations seriously and would appreciate the opportunity to research this
matter further, provided the additional information needed to do so is made
available.
Sincerely,
Terri
Ray
Executive
Customer Relations
National
General Insurance
September
2, 2015
The
Revdex.com of Northwest North Carolina
119
Brookstown Avenue, Suite 304
Winston,
Salem, NC 27101
Attention:
Johana Diaz
RE: Revdex.com ID:...
[redacted]
Dear
Ms. Diaz:
Thank you
for your email of July 27, 2015. An
insurance policy is a contract between the named insured and the company. While we understand the complainant’s
frustration, we cannot cancel a policy that is in her son’s name at her request. Our records indicate that the complainant’s
son has since requested to have his policy cancelled and his request has been
honored.
Sincerely,
T. Ray
Executive Customer Relations
National
General Insurance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12540643
I am rejecting this response because:
I am not accepting the response from general insurance because I have called many times and never has anybody answered the phone. I couldnt leave a message because their machine was always full and had no room to leave one. As well as I was not given a list of repair shops through the general. My boyfriend and I have sent out 3 papers each about bodily claims and each time it seems like they have lost them. When I received a phone call I would promptly call them back and like I stated before no one would answer and I could not leave a message as their machine was full.
Regards,
Desiree [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12435892
I am rejecting this response because:I provided the name of the employee that I spoke to in my original complaint. It should be easy to contact that employee and find out whether or not they are a broker or independent again. While I was speaking with the gentleman, he remarked that he was 'removing the quote as we speak'. I appreciate the response that Connecticut guidelines indicate certain breeds render a homeowner ineligible for coverage. I respectfully request that the exact reason for declining my coverage be stated. Was it in fact the breed of my animal? Additionally, could this have been stated when the quote was being requested before they asked for my social security number?
Regards,
Bridget [redacted]
Please allow this correspondence to serve as a follow up to my initial response and subsequent rebuttal by our insured, [redacted].On 12/30, this claim was given an urgent status by the handling adjuster. The following day, 12/31, the [redacted]'s vehicle was inspected, the appraisal report was submitted to the handling adjuster who reviewed it and issued payment the same day. A payment in the amount of $5,192.27 was issued along with the appraisal report to the body shop chosen by the [redacted]'s. The adjuster's notes reflect that the shop was closed until today - January 4, 2016.Barring any supplements that may be presented, the [redacted]'s collision claim is now closed.Thank you.