GRUPO ORRACA

[redacted] Aloha Revdex.com ~ Per our Accounts Payable, Check [redacted] dated August 7, in the amount of $was mailed to [redacted] at the [redacted] address and has not been cashed as of today Please let me know if there are further questions Thank you, Diane

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much! Sincerely, [redacted] ***

Unfortunately after the long searching process we have concluded that it has been misplacedBut im sure the airline should have all documents

Aloha ***, Thank you for contacting Island AirAgain, I do apologize for the earlier miscommunication on our endI am glad we were able to assist you better with re-booking your flight as requestedI had resent your updated itinerary to the email on fileShould you need further assistance, please feel free to contact us Mahalo for choosing Island Air

Complaint: [redacted] I am rejecting this response because: I never received the checkToday is already July 11thSee what kind of attitude you guys taking care thisYou don't take it serious at all!!! [redacted] ***

Aloha, You can handle it through meI have been in contact with my finance departmentI do apologize for the prolonging of this incident, but as my Customer Care Specialists have advised, the charges were voided in our reservations system which resulted in my team not being able to locate any transaction on your credit card When this was brought to the attention of my finance department, they in turn needed to contact our bank and open a problem ticket which took weeks to investigate and return their findings Yes, we did void out the transaction in our reservations system; however, the charges still went through since the ticket purchase was done the evening before and submitted the following morning before the void took placeI have verification from our bank that the funds were deducted from your account I will submit your refund request to my finance department (which will not get processed until Monday, the Corporate Office is closed for the Thanksgiving Holiday)Please allow 7-business days for posting back to your account, once it has been processedPlease reply here with the last digits of the credit card that you desire the refund to be posted to Again, please accept my sincerest apologies Should you have any further questions or concerns, please do not hesitate to contact me Happy Holidays! Kaui K [redacted] Manager, Customer Care and Reservations [redacted] ***

Mr [redacted] *** [redacted] Aloha Mr***, First and foremost, please accept our sincerest apology for any inconvenience you may have experienced while traveling with us on November 15, While we try our best to provide exceptional customer service, miscommunication between out Flight Crew and Customer Service agents resulted in you exiting the aircraft As a result, we have processed a refund of your College Standby ticketA total of $will be refunded to your [redacted] ending On behalf of all of us here at Island Air, I would like to again apologize for any and all inconveniences endured Contrary to the impression received, we do value your patronage and hope you will not allow this incident to reflect poorly on usIf we can be of further assistance, please do not hesitate to contact usMahalo, [redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe Customer Care dept thru Fie provided an extremely helpful and quick response She worked with me to resolve the issue I couldn't be happier with the response Thank you, Fie and Island Air, as well as the Revdex.com for offering a tool to resolve such issues Thank you all!
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** ** *** *** *** *** Hi, It has been more than two weeks and still no update from the businessAre they still going to respond? 2017?7?11????,Revdex.com

Thank you for contacting Island Air Customer Care.Island Air realizes things may not always go as planned and has a designated Customer Care team to assist our guests with any concernsThe Island Air Customer Relations Department will acknowledge each written complaint within five (5) business days
and will send a substantive written response within thirty (30) days of receiving the written complaint.Mahalo for your patience. Matthew T***Island Air Care SpecialistIsland Air | Proudly Serving Hawaii Since 1980Phone: | Fax: 840.2399Email: [email protected] | Reservations | Island Air FAQ Page

Complaint: ***
I am rejecting this response because:There is only one way to satisfactorily resolve this complaint As stated in the Revdex.com complaint, "We would like a CASH refund of $(NOT an airline credit, travel voucher, etc.) for airfare, luggage fees, and re-booking feesThis situation was created by your absentee, incompetent employee, NOT by us!"Their generic response of, "Thank you for contacting Island Air Customer CareIsland Air realizes things may not always go as planned and has a designated Customer Care team to assist our guests with any concernsThe Island Air Customer Relations Department will acknowledge each written complaint within five (5) business days and will send a substantive written response within thirty (30) days of receiving the written complaintMahalo for your patience" to the Revdex.com complaint is unacceptable It offers no resolution or compensation whatsoever.In fact, they are not even in compliance with their own response to the complaint which is another great example of the lack of customer service we've experienced with Island Air They received written notice from the Revdex.com on November 18, They state, "The Island Air Customer Relations Department will acknowledge each written complaint within five (5) business days and will send a substantive written response within thirty (30) days of receiving the written complaint." They didn't even reply to the written complaint until December 3, which is days after they received it Now they want another days to investigate! I want my money refunded per Legal Code of Federal Regulations CFR
Sincerely,
DM***

Aloha, The confirmation that is referenced in the original complaint is an interline ticket purchased through *** *** On April 19th, we processed a scheduled change which moved you from your original departure time of 941am to 712am As the tickets are wholly unused and
issued by another carrier, please contact *** *** to be confirmed on a flight that works better for the both of you If *** *** requests a waiver code, please have *** contact us at * *** *** *** to expedite the process. Mahalo, Kau'inohea K***Island Air, Manager-Customer Care and Reservations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much! 
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] [redacted]   Aloha Revdex.com ~   Per our Accounts Payable, Check [redacted] dated August 7, 2017 in the amount of $50 was mailed to [redacted] at the [redacted] address and has not been cashed as of today.  Please let me know if there are further questions.   Thank you,      Diane

Unfortunately after the long searching process we have concluded that it has been misplaced. But im sure the airline should have all documents.

Complaint: [redacted]
I am rejecting this response because: I never received the check. Today is already July 11th. See what kind of attitude you guys taking care this. You don't take it serious at all!!!
[redacted]

Aloha [redacted], Thank you for contacting Island Air. Again, I do apologize for the earlier miscommunication on our end. I am glad we were able to assist you better with re-booking your flight as requested. I had resent your updated itinerary to the email on file. Should you need further...

assistance, please feel free to contact us.  Mahalo for choosing Island Air.

Aloha,
You
can handle it through me. I have been in contact with my finance department. I
do apologize for the prolonging of this incident, but as my Customer Care
Specialists have advised, the charges were voided in our reservations system
which resulted in my team not being able to...

locate any transaction on your
credit card.
When
this was brought to the attention of my finance department, they in turn needed
to contact our bank and open a problem ticket which took 2 weeks to investigate
and return their findings.  Yes, we did void out the transaction in our
reservations system; however, the charges still went through since the ticket
purchase was done the evening before and submitted the following morning before
the void took place. I have verification from our bank that the funds were
deducted from your account.  I will submit your refund request to my
finance department (which will not get processed until Monday, the Corporate
Office is closed for the Thanksgiving Holiday). Please allow 7-10 business days
for posting back to your account, once it has been processed. Please reply here
with the last 4 digits of the credit card that you desire the refund to be
posted to.
Again, please accept my sincerest apologies.  Should
you have any further questions or concerns, please do not hesitate to contact
me.
Happy
Holidays!
Kaui
K[redacted]
Manager,
Customer Care and Reservations
[redacted]

Mahalo for contacting us.I do sincerely apologize for any inconvenience we may have caused. I also apologize for any misunders[redacted]ding.Yes, [redacted] did inform you that it does take "7-10 business days for processing" - it does take that long for the paperwork to be submitted, as well as the check to be...

created.  It does NOT mean the check was to be mailed out within 7-10 business days.  In any case, our finance department was able to rush the check out, and it was mailed on Friday June 16, 2017, which actually is in fact within 10 business days of submission.  By now, you should have received the check.Should you have any questions or concerns, please feel free to contact us. [redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]

Aloha,  Mahalo for allowing us an opportunity to respond and offer our potion on the matter. Please see the attached.