GRUPO ORRACA

Mr. [redacted] 
[redacted]
 Aloha Mr. [redacted],
First and foremost, please accept our sincerest apology for any inconvenience
you may have experienced while traveling with us on November 15, 2015. While we
try our best to provide exceptional customer...

service, miscommunication between
out Flight Crew and Customer Service agents resulted in you exiting the
aircraft.
As a result, we have processed a refund of your College Standby ticket. A
total of $35.00 will be refunded to your [redacted] ending 6003.
On behalf of all of us here at Island Air, I would like to again
apologize for any and all inconveniences endured.  Contrary to the impression received, we do
value your patronage and hope you will not allow this incident to reflect
poorly on us. If we can be of further assistance, please do not hesitate to contact us. Mahalo,  
 
[redacted]
[redacted]