Guarantee Automaxx Corp

On October 7th 2016, [redacted] came to our dealership to inquire about a [redacted] with 91,milesHe took the [redacted] for an extended test drive, before he made the decision to purchase Like all of our vehicles offered for sale, the [redacted] was currently Virginia Safety inspected, at a local third party VA Safety inspection station prior to it being listed for sale When we are interacting with any future client, we do not pressure anyone into purchasing, and ask that they take their time in making a decision to purchaseWe prefer extended test drives, and if any client would like to have a pre-purchase inspection done before they purchaseWe also strongly advise that if they do purchase a vehicle from us, that they also purchase an extended warranty to protect their investment We sell all of our vehicles As-Is, and offer the purchase of an extended warranty for every vehicle we sell If our customer declines the purchase of an extended warranty, as a piece of mind we purchase a 3month/3,000mile Power-train Warranty at no additional cost to the customer Virginia safety inspection is required every year Maryland Safety inspection is done only once, when the vehicle is first registered Because of this, Maryland safety inspection tends to be more thorough than VirginiaBeing a Virginia dealer, we are required to have them inspected in Virginia, and do not guarantee any other states safety inspection [redacted] contacted us after he tried to have his [redacted] inspected in Maryland The shop that he took his [redacted] to failed it, and gave him an estimate for repair We explained to him again, that we do not guarantee Maryland safety inspection, but that we can help him save some money on the repairs that the Maryland inspection station quoted him on at a local mechanic shop that we deal withHe got an estimate at our local shop for significantly lessHe agreed, asked to have the parts required ordered and made an appointment to bring his [redacted] to the shop The day of his appointment Mr [redacted] failed to showThe shop that he made an appointment at called us asking if we had heard from himWe contacted Mr [redacted] to inquire about his appointmentHe explained to us that he was out of town, and would call the following week to rescheduleMr [redacted] never rescheduled his appointment, and we were left having to pay the shop a restocking fee for the parts he had the shop order Over a month after Mr [redacted] purchased the [redacted] ***, he contacted us stating his vehicle would not moveWe expressed our sympathy for his predicament, and explained again that we sell all of our vehicles AS-ISWe recommended him to take it to a shop near him, have the problem diagnosed, and if the problem was covered, take advantage of the power-train warranty we purchased for himWe also offered him use our local shop's wholesale prices, even though the last appointment he made he ended up never showing, and left us with the restocking fee

April 1st I bought a [redacted] *** Rx from this dealershipReassured it was in good working order, and a few months down the road, engine is entirely deadNow I owe on a car that does not run, and in order for it to run will have to put the worth of the car in it on a remanufactured engine

We sell every vehicle AS-ISWe never deny any customer to have a pre-sale inspection done, and we offer an extended warranty to all our customers We sold the [redacted] to the customer on 12/17/They test drove it and decided to make the purchase The customer contacted us in March 2017, stating that they were tired of the Jaguar and wanted to trade it in for another vehicleWe of course had no problem doing thatWhen they brought the [redacted] **, we had a trade appraisal doneEvery vehicle loses value on a weekly basis, even if you do not drive itThe [redacted] being a year older and with the additional amount of miles the value has depreciated from when they purchased itThe customer didn't agree and decided to take their business elsewhere

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our test drive only lasted minutes or less so I don't know how they figure that was an extensive amount of time Also we had two small children with us we were dealing with so that is why we were there for about 30-minutes before we made our decision I know the car us AS/IS that is not the issue The issue is a fraudulent inspection ticket They should try and make things right with me the customer and then go after the inspector to reimburse them Since they paid for one of the issues in the complaint this is an admission of guilt and they should now be liable for all repairs I was never concerned with the amount of the repairs I just wanted them repaired I have another quote for the same items that is actually higher than the first If they wanted to have the car repaired at a licensed repair shop and could get it done cheaper I have no problem with that They would have to transport the vehicle though as I do not live near stafford It would have been nice to see them offer something besides $on a $1,bill, but they chose to just tell me to sue them They also have refused to I form me where the inspection was done and I have had to go through the state police to find this information [redacted] [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from Automaxx only confirms the company sold an unserviceable and unsafe vehicleI agree that I missed an appointment with Automaxx as I was out of town for an sudden requirementThe appointment was to replace the Shock Absorbers which did not pass the Maryland State InspectionIn the mean time, the Transmission and Engine failed to operateReplacing the Shocks became secondary focusing on getting the vehicle to simply operate. Although Automaxx provided a long explanation basically repeating my original complaint, they failed to address their company business in selling unserviceable and unsafe vehicles. Automaxx's standard reply does not satisfy my complaint or provide a n agree solution
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In my January 8, I sent a *** Invoice estimate on the headlightHowever, that estimate wasregarding another issue and not part of my complaintEnclosed is the *** estimate to get the AFSlight off switch from appearing and get the lights back to factory functioning.The reason I am requesting that Guarantee Automaxx pay for this repair is due to the statementyour salesperson made as to why the system was showing that the AFS light offIf he had told us thathe didn't know why the system was showing the AFS light off and we still bought the car than issuewould be solely on us to handleWhen we asked about the light, your salesperson told us that all wasneeded was to take it to a *** service department and have them turn the light off (as though therewas no other issue regarding this matter).Due to this deception, I feel that your company should be responsible for paying for this matterI amnot asking that you take the car and give me my money back (over $10,000), especially now that we'vefixed some of the hidden problems.Please let me know directly what you would like to do before I go further
*** ***

The *** *** ** *** was sold on September 5th Prior to the sale, the vehicle overheated during test driveWe brought the *** to a third party mechanic to fix the over heating problem Once the repair was made, Mrs*** came and test drove the *** ** again before the
sale was finalizedNine months later, Mrs*** contacted us, stating the *** has similar problemsWe explained to her that the vehicle was sold as-is, but we are willing to helpWe asked her to bring the *** by so we can take it to the shop that made the original repair, she said her and her husband do not want to do thatShe stated she wanted us to purchase the vehicle from themWe told her, we would be willing to purchase the *** from them, based on the market value, which depreciates every month, even if the vehicle has rarely been drivenWe are still willing to help. We can provide proof if required

Looking for a great high end vehicle? Look no further, Phil and the owner of GA are awesomeI have purchased vehicles from this dealershipThe cars all have low mileage, well maintain and rode readyI only drive high end vehicles, so when I'm looking to trade up, I give Phil a callVisit this dealership you will be pleasantly surprised of what you findIf they don't have it, they will find itGA you have my business for a lifetime

The business provided the customer documents indicate the condition of the car at the time of sale, and will be sticking to those documents

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Guarantee Automaxx, we must first say that there are several inaccurate and misleading statements in their response to the Revdex.com. First, it was not nine months after purchase that we contacted the dealership.  We contacted them in February, five months after purchasing the car.  Keep in mind that the car was not a daily driver, had been garaged all winter, and had fewer than 300 miles driven since the time of purchase.  We were instructed by the dealer to take the car to Auto Zone to have the censor read to determine why the check engine light was on.  After doing so, we contacted the dealership again with that information in February.  We were then instructor to take it to a repair shop.  Since the car was not a daily driver, we took the car to Tires Plus of Stafford at our convenience in April.  That is when we learned that the thermostat was missing.  We shared this information with the dealer as soon as we learned of the situation in early April, and that was not even nine months after purchasing the car as stated in their response. We faxed them the bill and diagnosis from our mechanic, which was only seven months after the purchase date. Regardless of how much time had passed, it doesn't eliminate the fact that the dealer sold us an automobile that was missing a crucial mechanical part. However, they have yet to share with us the repair bill from what appears to have been a very shady mechanic where they had it "repaired" prior to us purchasing the car.  During our first test drive in August, the car overheated.  We assumed that when the car no longer overheated during our second test drive, that the car had been repaired professionally.  That now appears to have been far from the case.  The dealer has offered to take the car to get repaired, but once again, we are not comfortable having the same shop where they originally had it "fixed" make any further attempts at repairing the problem seeing that they are presumably the ones that removed the thermostat to begin with. We would like to see the repair and payment slip from August stating what repair was made.  The dealer also said that they had spent so much money on fixing the car that they couldn’t go lower in the price.  Thus, it was deceptive to suggest that the car had been repaired and this repair made the price nonnegotiable. Lastly, and most importantly is their highly misleading statement that they have offered to repurchase the car.  In fact, they have only offered us wholesale price at over $4,000 less than what we paid for the car just a few months ago.  This offer is ludicrous and amounts to a non-offer since we clearly cannot accept such a huge loss on the car.  The dealer stated that he could only repurchase the car at fair market value, but seeing that a local dealership, [redacted], is offering nearly the same model year [redacted] with similar mileage at the starting price of $10,980, his offer of only $7,000 seems closer to highway robbery than fair market value. See the comparable car for sale here: [redacted] This advertisement shows that the dealer could buy the car back for what we paid, take it back to their shop that "fixed" it before, have it "repaired," and turn around and sell it for exactly the same as what we paid. The dealership wouldn't lose a penny but expects us to lose $4,000 on a car we have driven only a few miles. If there were a loss to the dealer, that should be an issue that the dealer needs to address with the repair shop that supposedly "fixed" it prior to the purchase.  For the dealer to buy it back at the price we paid would be a fair and equitable solution. Otherwise, they are just looking to make an extra buck, over $8,000, to buy it back and turn around and sell it again for the same amount. They need to stand by the cars they sell, the repair shops that they work with, live up to the “guarantee” in their company name and not take advantage of customers. 
Regards,
[redacted]

We sell every vehicle AS-IS. We never deny any customer to have a pre-sale inspection done, and  we offer an extended warranty to all our customers.  We sold the [redacted] to the customer on 12/17/2016. They test drove it and...

decided to make the purchase.                 The customer contacted us in March 2017, stating that they were tired of the Jaguar and wanted to trade it in for another vehicle. We of course had no problem doing that. When they brought the [redacted], we had a trade appraisal done. Every vehicle loses value on a weekly basis, even if you do not drive it. The [redacted] being a year older and with the additional amount of miles the value has depreciated from when they purchased it. The customer didn't agree and decided to take their business elsewhere.

April 1st I bought a [redacted] Rx 8 from this dealership. Reassured it was in good working order, and a few months down the road, engine is entirely dead. Now I owe on a car that does not run, and in order for it to run will have to put the worth of the car in it on a remanufactured engine.

This company has crooks working there. I purchased a red [redacted] on September 9, 2016. The employees at this company removed the check engine light in order to sell me a red [redacted]. Within 6 days of driving it, the check engine light came on. I took the car to my mechanic who confirmed after diagnosing the car, that someone from Guarantee Automaxx removed the light in order to sell the car. My mechanic also stated that the car needed a transmission. When I called Guarantee Automaxx back to let them know I only had the car 6 days before the check engine light came on they said there was nothing they could do. They are ripping people off and selling cars with major problems. I spent $3,000 cash. I have only had the car two weeks as of now. I am currently waiting on receiving my title so I can get rid of the car. They are horrible and are scamming people. they are selling cars knowing they have major issues and will not do anything to resolve the issue when you call them.

On October 7th 2016, [redacted] came to our dealership to inquire about a [redacted] with 91,827 miles. He took the [redacted] for an extended test drive, before he made the decision to purchase.  Like all of our vehicles offered for sale, the [redacted] was...

currently  Virginia Safety inspected, at a local third party VA Safety inspection station prior to it being listed for sale.                 When we are interacting with any future client, we do not pressure anyone into purchasing, and ask that they take their  time in making a decision to purchase. We prefer extended test drives, and if any client would like to have a pre-purchase inspection done before they purchase. We also strongly advise that  if they do purchase a vehicle from us, that they also purchase an extended warranty to protect their investment.                We sell all of our vehicles As-Is, and offer the purchase of an extended warranty for every vehicle we sell.  If our customer declines  the purchase of an extended warranty, as a piece of mind we purchase a 3month/3,000mile Power-train Warranty at no additional cost to the customer.                Virginia safety inspection is required every year.  Maryland Safety inspection is done only once, when the vehicle is first registered.  Because of this, Maryland safety inspection tends to be more thorough than Virginia. Being a Virginia dealer, we are required to have them inspected in Virginia, and do not guarantee any other states  safety inspection.                [redacted] contacted us after he tried to have his [redacted] inspected in Maryland.  The shop that he took his [redacted] to failed it, and gave him an estimate for repair.  We explained to him again, that we do not guarantee Maryland safety inspection, but that we can help him save some money on the repairs that the Maryland inspection station quoted him on at a local mechanic shop that we deal with. He got an estimate at our local shop for significantly less. He agreed, asked to have the parts required ordered and made an appointment to bring his [redacted] to the shop.  The day of his appointment Mr. [redacted] failed to show. The shop that he made an appointment at called us asking if we had heard from him. We contacted Mr. [redacted] to inquire about his appointment. He explained to us that he was out of town, and would call the following week to reschedule. Mr. [redacted] never rescheduled his appointment, and we were left having to pay the shop a restocking fee for the parts he had the shop order.                Over a month after Mr. [redacted] purchased the [redacted], he contacted us stating his vehicle would not move. We expressed our sympathy for his predicament, and explained again that we sell all of our vehicles AS-IS. We recommended him to take it to a shop near him, have the problem diagnosed, and if the problem was covered, take advantage of the power-train warranty we purchased for him. We also offered him use our local shop's wholesale prices, even though the last appointment he made he ended up never showing, and left us with the restocking fee.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Guarantee Automaxx, we must first say that there are several inaccurate and misleading statements in their response to the Revdex.com. First, it was not nine months after purchase that we contacted the dealership.  We contacted them in February, five months after purchasing the car.  Keep in mind that the car was not a daily driver, had been garaged all winter, and had fewer than 300 miles driven since the time of purchase.  We were instructed by the dealer to take the car to Auto Zone to have the censor read to determine why the check engine light was on.  After doing so, we contacted the dealership again with that information in February.  We were then instructor to take it to a repair shop.  Since the car was not a daily driver, we took the car to Tires Plus of Stafford at our convenience in April.  That is when we learned that the thermostat was missing.  We shared this information with the dealer as soon as we learned of the situation in early April, and that was not even nine months after purchasing the car as stated in their response. We faxed them the bill and diagnosis from our mechanic, which was only seven months after the purchase date. Regardless of how much time had passed, it doesn't eliminate the fact that the dealer sold us an automobile that was missing a crucial mechanical part. However, they have yet to share with us the repair bill from what appears to have been a very shady mechanic where they had it "repaired" prior to us purchasing the car.  During our first test drive in August, the car overheated.  We assumed that when the car no longer overheated during our second test drive, that the car had been repaired professionally.  That now appears to have been far from the case.  The dealer has offered to take the car to get repaired, but once again, we are not comfortable having the same shop where they originally had it "fixed" make any further attempts at repairing the problem seeing that they are presumably the ones that removed the thermostat to begin with. We would like to see the repair and payment slip from August stating what repair was made.  The dealer also said that they had spent so much money on fixing the car that they couldn’t go lower in the price.  Thus, it was deceptive to suggest that the car had been repaired and this repair made the price nonnegotiable. Lastly, and most importantly is their highly misleading statement that they have offered to repurchase the car.  In fact, they have only offered us wholesale price at over $4,000 less than what we paid for the car just a few months ago.  This offer is ludicrous and amounts to a non-offer since we clearly cannot accept such a huge loss on the car.  The dealer stated that he could only repurchase the car at fair market value, but seeing that a local dealership, [redacted], is offering nearly the same model year [redacted] with similar mileage at the starting price of $10,980, his offer of only $7,000 seems closer to highway robbery than fair market value. See the comparable car for sale here: [redacted] This advertisement shows that the dealer could buy the car back for what we paid, take it back to their shop that "fixed" it before, have it "repaired," and turn around and sell it for exactly the same as what we paid. The dealership wouldn't lose a penny but expects us to lose $4,000 on a car we have driven only a few miles. If there were a loss to the dealer, that should be an issue that the dealer needs to address with the repair shop that supposedly "fixed" it prior to the purchase.  For the dealer to buy it back at the price we paid would be a fair and equitable solution. Otherwise, they are just looking to make an extra buck, over $8,000, to buy it back and turn around and sell it again for the same amount. They need to stand by the cars they sell, the repair shops that they work with, live up to the “guarantee” in their company name and not take advantage of customers. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
1.  Our test drive only lasted 10 minutes or less so I don't know how they figure that was an extensive amount of time.  Also we had two small children with us we were dealing with so that is why we were there for about 30-40 minutes before we made our decision.
2.  I know the car us AS/IS that is not the issue.  The issue is a fraudulent inspection ticket.  They should try and make things right with me the customer and then go after the inspector to reimburse them.  
3.  Since they paid for one of the issues in the complaint this is an admission of guilt and they should now be liable for all repairs. 
4.  I was never concerned with the amount of the repairs I just wanted them repaired   I have another quote for the same items that is actually higher than the first.
If they wanted to have the car repaired at a licensed repair shop and could get it done cheaper I have no problem with that.  They would have to transport the vehicle though as I do not live near stafford.
6.  It would have been nice to see them offer something besides $74.00 on a $1,900 bill, but they chose to just tell me to sue them
7.  They also have refused to I form me where the inspection was done and I have had to go through the state police to find this information. 
 
[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear [redacted],
I am responding to your letter in regards to Case #[redacted], in reading what the customer have said and researching our records of the infonnation and facts; we have come to this conclusion:
The customer came to our dealership and test drove the vehicle for a longer period...

of time and also spent a bit over one hour checking the vehicle inside and under vehicle. The vehicle had a [redacted] sticker which was notifying the customer that this vehicle is sold AS IS and there is NO warranty.
The vehicle is a 2004 with about 110,000 miles on it.
The customer decided to purchase the vehicle in AS IS condition and singed numerous documents attesting to this fact.
We do not have our own VA State Inspection license here in house, we use VA certified Inspection Facilities to perfonn the State Safety Inspection, this was done and a valid sticker was placed on the windshield of the vehicle.
The customer had all options to have a professional mechanic check the vehicle before a purchase was made and we always welcome them to our lot or we even deliver the vehicle to nearby shops for customers who go this route.
We had first a request from the customer to pay for some brakes and we paid that and for the mailing of the title to us, a $91 check was mailed to customer.
The repair of the items listed for a vehicle of that age is very excessive, so we offered the customer to use one of our network shops who would charge less than half for the same repair, this was just to help the customer find a better deal for same work.
Sincerely,
[redacted]
[redacted]

Looking for a great high end vehicle? Look no further, Phil and the owner of GA are awesome. I have purchased 4 vehicles from this dealership. The cars all have low mileage, well maintain and rode ready. I only drive high end vehicles, so when I'm looking to trade up, I give Phil a call. Visit this dealership you will be pleasantly surprised of what you find. If they don't have it, they will find it. GA you have my business for a lifetime.

Review: We test drove a [redacted], it overheated, and it took them a month to "fix" the problem. We bought the car and put it in the garage when the cold weather came. We took it out to drive so that it wasn't sitting for a long period, and the heat didn't work. We took it to our mechanic and it turns out that the thermostat was removed in order to resolve the issue. We contacted the seller and they offered to buy it back at $4,000 less than what we paid or they'd "fix" it again with a mechanic of their choice. Even though a few months had passed since purchasing the car, it had less than 100 miles on it from when we purchased it because of the cold winter and it being a convertible. We didn't want the offer of $4,000 less. After them not taking care of the thermostat right to begin with and reading other reviews, we didn't want the second option either. Over a month later, we are still waiting for them, Phillip, to return our last call. In the meantime, the radio only gets one channel, the buttons on the steering wheel don't work, and the digital date/clock on the dash don't work.Desired Settlement: Refund

Business

Response:

The [redacted] was sold on September 5th 2015. Prior to the sale, the vehicle overheated during test drive. We brought the [redacted] to a third party mechanic to fix the over heating problem. Once the repair was made, Mrs. [redacted] came and test drove the [redacted] again before the sale was finalized. Nine months later, Mrs. [redacted] contacted us, stating the [redacted] has similar problems. We explained to her that the vehicle was sold as-is, but we are willing to help. We asked her to bring the [redacted] by so we can take it to the shop that made the original repair, she said her and her husband do not want to do that. She stated she wanted us to purchase the vehicle from them. We told her, we would be willing to purchase the [redacted] from them, based on the market value, which depreciates every month, even if the vehicle has rarely been driven. We are still willing to help. We can provide proof if required.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to Guarantee Automaxx, we must first say that there are several inaccurate and misleading statements in their response to the Revdex.com. First, it was not nine months after purchase that we contacted the dealership. We contacted them in February, five months after purchasing the car. Keep in mind that the car was not a daily driver, had been garaged all winter, and had fewer than 300 miles driven since the time of purchase. We were instructed by the dealer to take the car to Auto Zone to have the censor read to determine why the check engine light was on. After doing so, we contacted the dealership again with that information in February. We were then instructor to take it to a repair shop. Since the car was not a daily driver, we took the car to Tires Plus of Stafford at our convenience in April. That is when we learned that the thermostat was missing. We shared this information with the dealer as soon as we learned of the situation in early April, and that was not even nine months after purchasing the car as stated in their response. We faxed them the bill and diagnosis from our mechanic, which was only seven months after the purchase date. Regardless of how much time had passed, it doesn't eliminate the fact that the dealer sold us an automobile that was missing a crucial mechanical part. However, they have yet to share with us the repair bill from what appears to have been a very shady mechanic where they had it "repaired" prior to us purchasing the car. During our first test drive in August, the car overheated. We assumed that when the car no longer overheated during our second test drive, that the car had been repaired professionally. That now appears to have been far from the case. The dealer has offered to take the car to get repaired, but once again, we are not comfortable having the same shop where they originally had it "fixed" make any further attempts at repairing the problem seeing that they are presumably the ones that removed the thermostat to begin with. We would like to see the repair and payment slip from August stating what repair was made. The dealer also said that they had spent so much money on fixing the car that they couldn’t go lower in the price. Thus, it was deceptive to suggest that the car had been repaired and this repair made the price nonnegotiable. Lastly, and most importantly is their highly misleading statement that they have offered to repurchase the car. In fact, they have only offered us wholesale price at over $4,000 less than what we paid for the car just a few months ago. This offer is ludicrous and amounts to a non-offer since we clearly cannot accept such a huge loss on the car. The dealer stated that he could only repurchase the car at fair market value, but seeing that a local dealership, [redacted], is offering nearly the same model year [redacted] with similar mileage at the starting price of $10,980, his offer of only $7,000 seems closer to highway robbery than fair market value. See the comparable car for sale here: [redacted] This advertisement shows that the dealer could buy the car back for what we paid, take it back to their shop that "fixed" it before, have it "repaired," and turn around and sell it for exactly the same as what we paid. The dealership wouldn't lose a penny but expects us to lose $4,000 on a car we have driven only a few miles. If there were a loss to the dealer, that should be an issue that the dealer needs to address with the repair shop that supposedly "fixed" it prior to the purchase. For the dealer to buy it back at the price we paid would be a fair and equitable solution. Otherwise, they are just looking to make an extra buck, over $8,000, to buy it back and turn around and sell it again for the same amount. They need to stand by the cars they sell, the repair shops that they work with, live up to the “guarantee” in their company name and not take advantage of customers.

Regards,

Review: Dealer claims the used vehicle passed Virginia's safety inspection. However, when we had a chance to get a Maryland inspection it failed in these areas (chip in window, rotors need to be replaced, light detector off - due to car's springs out to lower the car, window tints illegal, and axle problem). We asked why the AFS light was off and dealer informed us that it just needed to be reset, but did not get it reset. The light was off because the light system cannot detect headlight level and will not allow lights to come on. Dealer told us the rotors were new or (I believe the word was) refurbished and we found out they weren't. There was a piece of tape placed on the chipped area of the window (it is still there). We bought the car AS IS; however, we agreed to the purchase based on that it passed the safety inspection. In order for us to obtained MD tags, the above repairs must be made first.Desired Settlement: At this time, we need to get these repairs done now in order to obtain the tags. I desire that Guarantee Automaxx pay for the repairs that require the vehicle to pass the safety inspection.

Business

Response:

The business provided the customer documents indicate the condition of the car at the time of sale, and will be sticking to those documents.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In my January 8, 2015 I sent a [redacted] Invoice estimate on the headlight. However, that estimate wasregarding another issue and not part of my complaint. Enclosed is the [redacted] estimate to get the AFSlight off switch from appearing and get the lights back to factory functioning.The reason I am requesting that Guarantee Automaxx pay for this repair is due to the false statementyour salesperson made as to why the system was showing that the AFS light off. If he had told us thathe didn't know why the system was showing the AFS light off and we still bought the car than issuewould be solely on us to handle. When we asked about the light, your salesperson told us that all wasneeded was to take it to a [redacted] service department and have them turn the light off (as though therewas no other issue regarding this matter).Due to this deception, I feel that your company should be responsible for paying for this matter. I amnot asking that you take the car and give me my money back (over $10,000), especially now that we'vefixed some of the hidden problems.Please let me know directly what you would like to do before I go further.