Guarantee Automaxx Corp

April 1st I bought a [redacted] Rx 8 from this dealership. Reassured it was in good working order, and a few months down the road, engine is entirely dead. Now I owe on a car that does not run, and in order for it to run will have to put the worth of the car in it on a remanufactured engine.

Review: I purchased a [redacted] for $4,299.99 from Guarantee Auto Maxx on 9-6-14. The dealer informed me they had just had an inspection done on the vehicle and that it had passed. The passed inspection sticker was on the vehicle good through 8-15-15. I would not have purchased the vehicle if it would not have had this valid inspection. I drove the vehicle a couple of times and noticed bad grinding from front brakes. I inspected the brakes and found they were bad. I also noticed the horn did not work and found there wasn't even a fuse in the fuse box. I also found the front driver blinker did not work and would not work even after replacing the bulb. I contacted [redacted] from the company and he informed me he would pay to replace brakes. I asked how it could have passed inspection with these issues and who did the inspection. He would not tell me, and just said locally. I then paid to have an inspection done of the entire vehicle and found that all the struts needed to be replaced (broken) and the motor mounts were also broken. The mechanic would have to do an electrical diagnostics test to figure out blinker problem. They informed me the car would have NEVER passed a legitimate inspection. I contacted [redacted] and sent all receipts of estimates and asked to have them pay for repairs or take back the car and return my money. I was told they would do neither and I could sue if I wanted. I also had to pay to send title back to them because they did not have it filled out correctly. They were supposed to send me a clear title but sent me the title without the signature of the person who traded it in. I have not received the money back for overnighting them the title which [redacted] also told me he would reimburse.Desired Settlement: I would either like $1,900 to repair issues to pass VA inspection. These issues should have been taken care of if inspection tag was actually legit, or the refund of my purchase price plus expenses for items I repaired. I had agreed to just settle for $4,500 which is only asking $200 above purchase price. I have put $5-600 into the vehicle.If the car would have had a failed inspection ticket I would never have purchased it and they would not have been able to get $4,299 for it.

Business

Response:

Dear [redacted],

I am responding to your letter in regards to Case #[redacted], in reading what the customer have said and researching our records of the infonnation and facts; we have come to this conclusion:

The customer came to our dealership and test drove the vehicle for a longer period of time and also spent a bit over one hour checking the vehicle inside and under vehicle. The vehicle had a [redacted] sticker which was notifying the customer that this vehicle is sold AS IS and there is NO warranty.

The vehicle is a 2004 with about 110,000 miles on it.

The customer decided to purchase the vehicle in AS IS condition and singed numerous documents attesting to this fact.

We do not have our own VA State Inspection license here in house, we use VA certified Inspection Facilities to perfonn the State Safety Inspection, this was done and a valid sticker was placed on the windshield of the vehicle.

The customer had all options to have a professional mechanic check the vehicle before a purchase was made and we always welcome them to our lot or we even deliver the vehicle to nearby shops for customers who go this route.

We had first a request from the customer to pay for some brakes and we paid that and for the mailing of the title to us, a $91 check was mailed to customer.

The repair of the items listed for a vehicle of that age is very excessive, so we offered the customer to use one of our network shops who would charge less than half for the same repair, this was just to help the customer find a better deal for same work.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.