Guaranteed Power International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThough I would like to point out that the response written via the Revdex.com website and that sent to me in my personal email vary slightly In the response on the Revdex.com website the company does not make the same statement that was made in the email sent directly to me and that is "We did an investigation on your tolls, and the chargesappear to be (B)false(B)" The word "false" is bold in the email Somehow, the response for your website left off the part "...and the charges appear to be false." I want to make it clear that this dispute wasn't settled just to quiet me down, it was settled because they falsely charged my card for going through a toll I never went through
Sincerely,
*** ***

Good Evening,Thank you for taking the time to contact Highway Toll Administration it is always a pleasure to serveyou.After careful review of the tolls in question, we have issued a full credit back toyour account.You should be seeing that back on your card within the next 5-
business days.In addition to the credit, we have met and had a coaching session withthe agent that was working with you.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understandingThank you forchoosing *** Rent a Car for your rental needs.Sincerely,Florence J***Senior ManagerHighway Toll Administration, LLC Phone ###-###-#### Fax: ###-###-#### *** ***
*** ***

To Whom It May Concern,We have just gotten off the phone with the customerHTA has not billed this customerThe customer was billed by ***We spoke with *** and *** is issuing the customer a full one time courtesy creditThe customer was satisfied and advised they will close
this complaint.Thank you,Highway Toll Administration

To Whom It May Concern, We have spoken with this customer earlier today and tried to explain how the Toll Pass services workAs a one time courtesy, we have offered the customer full credit on fees and are only billing her for the tollsShe has not yet remitted payment and has advised that
she will call us back once she is ready. The TollPass program offers a convenience to rental customers when driving on toll roadsThere is a convenience fee of $per toll usage day at a maximum of $per rental contract. Thank you, HTA Customer Service

Dear *** ***, In response to your letter regarding Customer Experience ID ***, Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We are a company that provides
electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging. Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated. The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging. Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged (as tolls are reported to us by tolling authority) after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to MrKharbutli and have resolved his inquiry. Sincerely, Amit S*** Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### Email: *** Website: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable at this time, though my original complaint that this situation is indicative of unfair and deceptive business practice has not been addressedJust as the business stated that they issued a one time courtesy credit indicates that they feel consumers should just accept the 700% convenience fee, which is not how convenience fees were intended in the first place by Card Brand regulationI did not pay the amount at the time of the call as the business had yet to send the invoiceI would not pay on an amount that I didn't have in writing from the business first, so their reply is misleading and attempts to diminish my original compliantI'm still disappointed and will continue to fight for consumers like myself that are forced to opt into a program where inflated fees are forced upon the consumer without another option being offeredAs I stated to the business on the phone, just because their company language says they do this and have always done this since the program's inception, does not make it fair and acceptable to the public which is forced into paying for it
Sincerely,
*** *** ***

In response to your letter regarding Customer Experience ID ***, Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicleWe are a company that provides electronic toll collection
services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging. Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated. The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imagingAfter the toll is generated and charged to our account by the respective toll authorities, we match the toll data with the respective license plate/rental agreement number and bill the customers accordingly Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged (as tolls are reported to us by tolling authority) after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to *** *** via email (provided in the complaint) as we are unable to contact him via phone and have provided him with a resolutionWe are currently waiting on a response from *** *** Sincerely, Amit S*** Senior Vice President, Operations Highway Toll Administration, LLC *** * ***
*** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of full refund back to my *** *** is satisfactory to meI was told on Aug *** that I will see the credit on my statement in 7-business daysI have not seen the credit till today *** Aug) but definitely trust the company that they would do so in the next few days
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that there is a convenience fee for tolls & it is in the contractThey never offered a solution for the future with handling the tolls or being able to pay the tolls without the convenience feeThey don't want to because that's extra money in their pockets
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to your letter regarding Customer Experience ID ***, Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle. We are a company that has partnered with many Rental
Car Companies to process, present and pay any and all unpaid parking, toll, and/or traffic violations that have a potential of putting our client's entire fleet of vehicles in jeopardy of being booted, towed, and/or impounded. In order to protect renters from having their vehicles towed (even if they are legally parked), we must promptly deal with all unpaid charges. The processing fee varies based on the specific client and violation. The processing fee is automatically charged to the card used to rent the vehicle, in accordance with the terms of the rental agreement. This process includes the research to determine the responsible renter, the mailing and notification of the toll charge to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follto ensure that any and all unpaid parking, toll, and/or traffic violations are settled. Our observation has been that majority of the non-toll related violations are generally due to renter’s error due to various reasons and may have limited options available for the renter to exploreHowever, when it comes to tolls the renters are provided with multiple options over the counter when the renter is picking up their rental such as: The renter has the option to avoid toll roads completelyThe renter can use their own transponders (toll tags) in the rental vehicleThe renter can oan all-inclusive option where the renter pays a set amount and all their tolls during the rental are covered.The renter can opt-out and the renter is charged $admin fee per toll plus the toll amounts once the renter goes via a toll and doesn’t pay for the toll. We strive to provide excellent service to all of our customersTo that end, all of our communication documents have a phone number listed on them, which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide an itemized receipt for the charges incurred throughout the duration of the rental agreement We have reached out to *** *** and have provided him with a resolution. Sincerely, Amit S*** Senior Vice President, Operations Highway Toll Administration, LLC *** * ***
*** ***
*** ***
*** ***

Thank you for taking the time to contact E-toll, it is always a pleasure to serve you.After careful review of your e-toll account history we show that the toll(s) were incurred on a cashless toll roadOn cashlesstoll roads there is no area to pay by cash, all toll booths have been removed
Instead, there is an overhead gantrywhich scans the vehicle as you pass underneath, and charges the account registered to the vehicleFurther review of your toll activity show that during your rental with *** in *** *** 07/**/our representative provide a full credit of the convenience fee as a one time courtesyAt this time you were advised how the E-Toll service worksIncluding your July rental you have rented on three occasions and we have billed you four times.7/**/- (Credit of $13.40)1/**/- $(of 2) 3/*/- $(of 2) 3/**/- 19.75Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, you are responsible for the tolls plus the convenience fee of $per rental day, up to $for the entire rental month.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understandingThank you for choosing *** for your rental needs.Sincerely,** *** *** *** Highway Toll Administration

Dated: 06/**/ Dear *** ***, In response to your letter regarding Customer Experience ID ***, Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle We
are a company that provides electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging. Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated. The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging. Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged within to business days after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agentThat agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement We have reached out to *** *** via email as we were unable to contact her via phone and have provided her with a resolution Sincerely, Amit S*** Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### Email: *** Website: ***

Thank you for taking the time to contact E-tolls, it is always a pleasure to serve you.After careful review of your e-toll account history it's seems that the tolls in question were not picked up by a transponder in the vehicle.The tolls were captured using a picture of the license plate,
indicating the vehicle did not have a transponder assigned to it at the time of your rental.I have contacted the rental location and confirmed that you were billed for the daily fee along with your rental charges.I have credited your account for $so you should only remit a payment to us in the amount of $for the two tolls incurred during your rentalFor your convenience, you may remit payment through our website, ***, or by phone ###-###-####.I am sorry that you have been inconvenienced, and I sincerely appreciate your patience and understandingThank you for choosing *** for your rental needs.Sincerely,*** *** Highway Toll Administration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Still not totally happy Their response was it's not our fault So, I tried to ask them
to update their website and better inform agents renting vehicles about how you are charged for tolls... Sincerely,
*** ***

Good afternoon,It was a pleasure speaking with you this afternoon.I do apologize that I was unable to resolve your issue since this issue is not toll related.I am certain that once you contact Alamo's customer service team they will be able to assist you further.Should you require any further assistance from me, please do not hesitate to give me a call.Best Regards,***

Thank you for taking the time to contact Highway Toll Administration it is always a pleasure to serve you.After careful review of your account history, we have issued a onetime courtesy credit in the amount of $to your account for the service fee charged toyouYou should be seeing that back
on your card within the next 5-business days.Please be advised per your rental contract you authorize that you have read and agreed to the terms and conditions which refer to the use of the e-toll service, youare responsible for the tolls plus the convenience fee of $per rental day, up to $for the entire rental month.We are sorry that you have been inconvenienced, and we sincerely appreciate your patience and understandingThank you for choosing *** for your rental needs.Sincerely,*** *** *** Highway Toll Administration

Thank you for taking the time to contact Highway Toll Administration, it is always a pleasure to serve you.Please allow me to apologize for the extended hold time you experienced when speaking with one of our representative; in order to assist you she needed tospeak with the Enterprise Citations...

team; here at Highway Toll Administration we only handle the tolls incurred by the customer while in a rental vehicle. I followed up with the EHI Citations team and they have advised me that a credit was submitted based on the information they received from our agent. Ifyou would like to follow up with them in regards to this, you may contact them directly at ###-###-#### and provide your rental contract number, they willbe very happy to assist you. We are sorry for any inconvenience this may have caused, and we sincerely appreciate your patience and understanding. Thank you for choosing Enterprise for your rental needs.Thanks,
[redacted]
[redacted]

Thank you for taking the time to contact Alamo Rental car tolls; is always a pleasure to serve you.I verified in our systems that we have no outstanding charges in your name at this time.Based on the information provided this may be a citation unrelated to tolls billed byHighway Toll Administration,...

Highway Toll Administration does not billcustomers for Hawaii tolls. For further assistance you may contact the citations group at ###-###-####. If you require any additional information please feel free to contact us, we arealways here to help. We are sorry for any inconvenience this may have caused,and we sincerely appreciate your patience and understanding. Thank you for choosing Alamo for your rental needs.Thank You,[redacted]Highway Toll Administration, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business acknowledged that I paid for the daily toll pass which covered tolls during my stay. The business then stated that the tolls were based on pictures of the license plate; and that the transponder didn't record. This appears to be an attempt to charge people multiple times for tolls that were already paid and they offer no proof that the transponder didn't work. Since I paid for atoll pass  I shouldn't owe any charges. If the transponder in the rental car was not working, then they need to work with the rental car company to resolve this issue.These charges are not valid and are not my responsibility.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]