Guaranteed Power International, Inc.

Hello,We have spoken with the customer and issued him a full credit which he will see on his card in 3-5 business days.Highway Toll Administration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]   Dear [redacted],   Below is the response to your letter regarding Customer Experience ID [redacted].   [redacted] had received a citation letter directly from Enterprise and not from Highway Toll Administration.  We have reached out to Enterprise on behalf...

of [redacted] and was advised that [redacted] will receive a full credit for the citation back in the original form of payment.   Sincerely,   Amit S[redacted] Senior Vice President, Operations Highway Toll Administration, LLC Phone - ###-###-#### Fax: ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  Thank You Very Revdex.com! You surely are the...

BEST BUSINESS BUREAU! My complaint has been resolved! The Manager called me and  satisfied my stress given on this matter! I didn't ask permission to mention his name- But He was so nice and took k care of my  complaint! Thank You Again Very Much for such speedy results! You are the best!                                                     [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I never recieved the credit for $7.90. I checked my bank statement
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Dear [redacted],   In response to your letter regarding Customer Experience ID [redacted], Highway Toll Administration followed the standard policy and procedures as laid out in the rental agreement the customer signed at the time of renting the vehicle.   We are a company that provides...

electronic toll collection services to the rental customers, which offer a fast and convenient way of paying for tolls by utilizing an in-vehicle transponder device or license plate imaging.  Customers are provided with a rental jacket and other handout materials that explain the service and the daily convenience fee of $3.95/rental day up to a maximum of $19.75/rental plus the toll amounts once the service is activated.  The service can be activated by driving through an all-electronic toll booth, one that does not accept cash, and the toll is picked up by the transponder installed inside the vehicle or by license plate imaging.    Once the service is activated by the customer, the credit card that is utilized to rent the vehicle will be charged (as tolls are reported to us by tolling authority) after the vehicle is returned for the daily convenience fees plus the toll amounts incurred by the renter during his or her rental period.   We strive to provide excellent service to all of our customers and to that end, all transponders installed inside the vehicles contain a phone number which connects the customer to a live agent. That agent can answer questions about any aspect of the service and also provide itemized receipts for the charges incurred throughout the duration of the rental agreement.   We have reached out to [redacted] and have resolved her inquiry.    Sincerely, Amit S[redacted] Senior Vice President, Operations Highway Toll Administration, LLC [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and confirm that the business has communicated with me and processed a refund (which I am told to expect shortly).  This resolution is satisfactory to me.  I would just like to note that my concern/complaint was not with the process of assessing tolls, but with the delay in refunding my monies after I had spoken with the business and submitted required documentation since February. 
Sincerely,
[redacted]

Revdex.com:Please note that the road/bridge is not a cashless toll road as the Highway Toll Authority states. There are cash booths available for cash payment.Additionally, the local tolling agency ([redacted]) states that no fees should be charged if [redacted] is able to provide a violation tolling number. This has been the case for many years where [redacted] will send the bill directly to the consumer. I am glad to see this issue resolved. However, I am very disappointed that there is no way to opt out of the service. 
Sincerely,
[redacted]

Thank you for taking the time to contact E-Toll, it is always a pleasure to serve you.I was unable to locate any information in our system related to the customer information provided.I am sorry for any inconvenience this may have caused. If you are able to provide the name of the renter and/or...

a rental agreement or contract number I may be able to locate the information.Please be advised that SR589 is a cashless toll road, what this means is on cashless toll roads there is no area to pay by cash, all toll booths have been removed. Instead, there is an overhead gantry which scans the vehicle as you pass underneath, and charges the accountregistered to the vehicle. Information regarding E-toll services can be found on your rental jacket under collections. Sincerely,[redacted]
[redacted]