Guardian Interlock Systems

After thoroughly reviewing [redacted] device logs and listening to the phone calls he made to our call center, we found the device installed in his vehicle to be operating properly [redacted] did have some readings showing trace amounts of alcohol in his systemThese are not violations nor are they readingsOur device is designed to detect the smallest trace of alcohol in the user’s systemOur Call Center Representatives spoke with [redacted] on several occasions and explained the types of things that can cause small amounts of alcohol to show in the readingsHe did admit to drinking beverages other than water throughout the day that could explain these readingsAgain, readings of this type are not violations and did not prohibit [redacted] from starting his vehicleSwitching out [redacted] device will not change the readings, however, if he is willing to pay for the charges associated with the change we can make arrangements to do that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sorry, I laughed when I read Guardian's response They did not refund any of the funds they claim they did I have credit card receipts indicating the over $they charged me for their faulty device over a month period They did not give 'free month rental' for the tow and device $correction fee They are either unintentionally providing you this information due to their incompetence or intentionally providing it in hopes this complaint 'goes away'.This vendor has been barred from doing business in Minnesota by the Minnesota Department of Motor Vehicles as their devices don't meet state standards There are over complaints from across the nation against this company which somehow remains in business Regards, [redacted] ***

December 18, Revdex.com Re: Case [redacted] We received a complaint from the Revdex.com regarding a customer complaint about product issues.As background, the customer is a participant in the Maryland interlock program that is administered by the State of Maryland and all device settings are consistent with the program’s rulesOur State Director spoke with Mr [redacted] and was able to resolve this issue Since his car could not be towed, we sent a technician to replace the device However, Mr [redacted] requested the device be removedWe did so at no charge and reimbursed him certain feesGuardian Interlock is dedicated to providing excellent customer service and we apologize for the issues Mr [redacted] experiencedWe appreciate the assistance of the Revdex.com in addressing this matterSincerely,Guardian Interlock Customer Service

1/22/We have received the customers reply to our last response and are currently looking into the matter As soon as we gather the information and try to resolve this matter we will replyThank you for your time and patience Sincerely, Guardian Interlock Customer Service

August 26, RE: [redacted] ID of [redacted] LifeSafer takes all of our customer complaints seriously and are currently looking into the matter Ms [redacted] was called at 3:p.mby GuardianA message was left for her to call Guardian back as soon as possible to discuss the situation The equipment was removed from the client’s vehicle on at no charge We will update the Revdex.com Complaint as soon as we have more information and speak to the client LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to respond to this complaint We appreciate the assistance of the Revdex.com in addressing this matterSincerely, Lifesafer Customer Service

Every state has their own rules for calibrationMassachusetts contractors must calibrate every daysThis is the state policy not a LifeSafer policyIf Mr [redacted] wishes to continue receiving service in Massachusetts, he must adhere to thisIf he chooses to have his device calibrated in Maryland he must adhere to the Maryland calibration schedule Also, all reading from our devices are sent directly to the stateIf Mr [redacted] wishes to dispute the readings he must address this with the State of Maryland

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Timeline of incidentGuardian install was completed on October 16, at 2pm at the Millersville location Veterans Highway Road Suite C, Millersville Maryland The device stated that I had days until serviceAlthough it should have read daysI paid $October 17, went to work and arrived at 11:PM and parked my vehicle at my office located at Thomas Jefferson Street NW, Washington, DC Turned the vehicle off and unplugged the device as instructed by the display on the Guardian device (AMS2000)October 18, I was leaving work at 8:AM to go to my second jobI plugged the device back into the basePressed the white button at the top to turn thedevice onThere were no audio sounds or display coming from the deviceI unplugged it again and waitedminutesI thought the device locked my vehicle for some reasonWent back to my office for 30-minutesReturned to the vehicle and attempted to connect the handset device againThere still wasn’t any sound or display coming from the deviceCalled the “24/Customer Support” number provided on my contract [redacted] only to hear options for assistanceThe first option stated for” new customers wanting to install, Press 1”, “existing customers are to Press 2”The third option is for port affiliatesSince I am an existing customer I pressed only to hear that I have to call during business hours Monday- Friday 8Am-10PMCalled Lifesafer and got an operator who connected me to a TechnicianI explained the issues I was having and he explained that the handset was faulty and need to be replacedSince his was on a Sunday, I would have to wait until Monday to attempt soI did not want to leave my vehicle in the garage so I called my insurance company to have it towed homeThe tow companies couldn’t find a truck that would fit within the garage clearanceWhile trying to get this situation under control, I could not make it to my other part contracting job and was the contract was terminatedI walked to the Foggy Bottom Metro to go home and paid for a fare card which was $Once arriving at my destination station found out that there was no bus service on Sunday to my homeI had to pay $for a cab to get me homeOctober 18, I had to obtain another cab to get from my home to the New Carrolton Metro StationThe amount for the cab was another $Came into work Sunday night and when I left, I called Guardians customer service numberI was told to take my device Oakcrest Auto Body [redacted] to get it diagnosedPaid $to take another subway to Oakcrest and found out that the device was in fact faultyThey replaced with another and calibrated it to workTook another bus and subway back to work where my car was till parked to try the deviceThe device still didn’t show a display or have any sounds as previously when it was initially installedCalled Guardian again and was transferred to the Maryland state office for Guardian InterlockThis was the same location who originally installed the deviceSpoke to [redacted] who said that she would get a technician to come to my vehicle and troubleshoot the issueIf there was an issue, they would at least get my vehicle to start so I can make it home [redacted] called me back and stated that a technician [redacted] would be at my location in minutesThe technician came and look at the device and saw that it wasn’t workingHe looked at the wiring and decided that it was wired incorrectlyHe then rewired the base to allow the vehicle to start and the device was workingOnce I got into the vehicle to perform the breath test and the vehicle started, my service days went from to Also, my check engine light was on as wellSince this is a brand vehicle, I am still under warrantyHowever, any alterations to my electrical system voids my warrantyCalled the technician from Silver Spring and told him the issuesHe explained that I would have to take the car back to whoever installed the devices originallyCalled back to the Millersville location and spoke to a woman named [redacted] who stated that I had to take the vehicle to Silver Spring since they rewired the unit She further stated that any costs would have to worked out between that location and IShe felt that the device was installed properly and the device not working is not their problemAfter I got home, [redacted] from the Millersville location was the technician who originally installed the device called meHe apologized for the inconvenience and offered to rectify the issues if I met him in Gaithersburg MarylandThat’s where he was working for the whole week he saidI explained to him that Gaithersburg is too far and my money has been spent due to this incidentWe agreed for me to go back to Millersville on Wednesday to see whats wrong with the car and device Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find many questions unanswered, besides the fact that they say you can't manipulate the data, then why is it that on the print out I recieved from their technician the paper reads, " the following violation where recorded while the device was calibrated" and there is no violation on 11/25/2014 like they claimed to ***, also their website says false positions will not be sent as a violation except it was sent as a violation. Also im still not satisfied with the answer received in regards to why they have to reprogram my device to comply with Massachusetts law when I'm a Maryland resident. They calibrated my device three times in Massachusetts with the Maryland settings and then all of a sudden the computer doesn't let them do it anymore? If you could get them to answer these question I would appreciate it. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com:Business has agreed to waive my $removal fee and send me a reimbursement check of $ I agree to this transaction to resolve the matter pending complete payout of agreed terms I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely appreciate the help provided by the Revdex.com in resolving this matter Regards, [redacted]

LifeSafer takes all of our customer complaints seriously and are currently looking into the matterWe will respond accordingly as soon as all information is gathered. We appreciate the assistance of the Revdex.com in addressing this matterSincerely,Lifesafer Customer
Service Tell us why here

LifeSafer takes all of our customer complaints seriously and are currently gathering information and will be working with customer to try to resolve the matter. We will respond with a proper response to Revdex.com shortly. We appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

Unfortunately more information is needed for us to investigate this complaintSince MsPounds is not our client I cannot access any informationPlease provide the client's name, address and phone numberThank You

Jan 22, Revdex.com Re: Case *** We received a complaint from the Revdex.com regarding a customer complaint about product issuesAs background, the customer is a participant in the Arizona interlock program that is administered by the State of Arizona and all device settings are consistent with the program’s rulesWe have spoken with Mr*** and have resolved this issueWe consider this issue resolvedLifeSafer takes all of our customer complaints seriously and have researched the matter extensively to come to this conclusionWe appreciate the assistance of the Revdex.com in addressing this matterSincerely, Lifesafer Customer Service

LifeSafer takes all of our customer complaints seriously and are currently looking into the matterWe will respond accordingly as soon as all information is gathered. We appreciate the assistance of the Revdex.com in addressing this matterSincerely, Lifesafer Customer
Service

**CORRECTION TO FIRST LETTER SENTMs*** was called not 8.28. August 26, 2016RE: *** * ***ID of ***LifeSafer takes all of our customer complaints seriously and are currently looking into the matter Ms *** was called at 3:p.mby GuardianA
message was left for her to call Guardian back as soon as possible to discuss the situation. The equipment was removed from the client’s vehicle on at no charge We will update the Revdex.com Complaint as soon as we have more information and speak to the client. LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to respond to this complaint We appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

We
have investigated the above complaint from Mr.***, our results are as
follows: The client had a tow bill charge and a device removal charge that he is requesting a refund forMr *** was reimbursed for both as a free month and as a free device removal to equal out the charges.From 11/14/to 6/2/the client did not come in for service nor was charged any lease paymentsHe said his wheel bearing went out and couldn’t afford to repair his vehicleThat is not a device issue and we are unable to refund the client for money that he did not payThe client was not chargedWe cannot issue credits on something that was not charged.The Client did miss two appointments that normally he would be charged forAs a courtesy, he was refunded $for the two missed appointment fees which also included credit for days of lease7/1/15.Due to the findings, we will not provide a refund or compensation
for any monetary values lost including time to have the device serviced for his
failed breath testIt is his responsibility to ensure he refrains from alcohol
ingestion, or any factor that could lead to a high reading, especially when
using the device as the data will be upheld on his record.LifeSafer takes all of our customer complaints seriously and have
researched the matter extensively to come to this conclusionWe appreciate the
assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

December
18, 2015 Revdex.com Re: Case [redacted] We received a complaint from the Revdex.com regarding a customer
complaint about product issues.As
background, the customer is a participant in the Maryland interlock program that
is administered by the State of Maryland and...

all device settings are consistent
with the program’s rules. Our State Director spoke with Mr. [redacted] and was able to resolve this issue.
Since his car could not be towed, we sent a technician to replace the device.
However, Mr. [redacted] requested the device be removed. We did so at no charge
and reimbursed him certain fees. Guardian Interlock is dedicated to providing
excellent customer service and we apologize for the issues Mr. [redacted]
experienced. We
appreciate the assistance of the Revdex.com in addressing this
matter. Sincerely,Guardian
Interlock Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:Business has agreed to waive my $60 removal fee and send me a reimbursement check of $50.  I agree to this transaction to resolve the matter pending complete payout of agreed terms.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I sincerely appreciate the help provided by the Revdex.com in resolving this matter
Regards,
[redacted]

After thoroughly reviewing [redacted] device logs and
listening to the phone calls he made to our call center, we found the device
installed in his vehicle to be operating properly.  [redacted] did have some readings showing
trace amounts of alcohol in his system. These are not...

violations
nor are they false readings. Our device is designed to detect the smallest
trace of alcohol in the user’s system. Our Call Center Representatives spoke
with [redacted] on several occasions and explained the types of things that
can cause small amounts of alcohol to show in the readings. He did admit to
drinking beverages other than water throughout the day that could explain these
readings. Again, readings of this type are not violations and did not prohibit [redacted] from starting his vehicle. Switching
out [redacted] device will not change the readings, however, if he is
willing to pay for the charges associated with the change we can make
arrangements to do that.