Guardian Interlock Systems

Every state has their own rules for calibration. Massachusetts contractors must calibrate every 25 days. This is the state policy not a LifeSafer policy. If Mr. [redacted] wishes to continue receiving service in Massachusetts, he must adhere to this. If he chooses to have his device calibrated in Maryland he must adhere to the Maryland calibration schedule.
 
Also, all reading from our devices are sent directly to the state. If Mr. [redacted] wishes to dispute the readings he must address this with the State of Maryland.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Cincinnati Revdex.com, thank you for your involvement to try to resolve this matter.  Unfortunately, it is not surprising that Guardian Interlock has not responded to resolve this matter, instead, has stated that they will 'investigate it'.  You most likely will not hear back from them. as I never heard back from them to resolve my issues with their poor service, equipment, and fraudulent charges.  This is consistent with the broken promises, lies, fraudulent charges, and general disregard of me as a customer.   The garage I went to, [redacted] in Hopkins, MN actually berated me in front of other customer, accused me of breaking the equipment while he fraudulently charged me for missed appointments and equipment that was supposed to be covered by the monthly insurance he urged me to buy.   All one has to do is go to the following web site to see over 130 complaints against Guardian Interlock from unhappy customers from across the country.  These complaints go back to 2009, but yet this company is still in business.  My only explanation is that they must have good relationships (payoffs?) with states' Department of Motor Vehicles to continue to deliver poor service and products to the states' residents.  I hold the states' DMV departments just as culpable of why this company is still around.   Fortunately in my state of Minnesota, the DMV has cancelled the service with Guardian Interlock as they were not fulfilling the compliance requirements that the state set due to their faulty equipment.  Here is the web site to view public complaints against Guardian Interlock over the last decade:       [redacted]I urge any reader of this considering Guardian Interlock, read the complaints on the aforementioned web site, then stay away from Guardian and go to some other provider.  
Regards,
[redacted]

1/22/16 We have received the customers reply to our last response and are currently looking into the matter.  As soon as we gather the information and try to resolve this matter we will reply. Thank you for your time and patience.  Sincerely, Guardian Interlock Customer Service.

August 26, 2016 RE: [redacted] ID of [redacted] LifeSafer takes all of our customer complaints seriously and are currently looking into the matter.   Ms.  [redacted] was called at 3:45 p.m. 8.28.2016 by Guardian. A message was left for her to call Guardian back as soon as possible to discuss the situation.    The equipment was removed from the client’s vehicle on 8.24.16  at no charge.    We will update the Revdex.com Complaint as soon as we have more information and speak to the client.   LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to respond to this complaint.  We appreciate the assistance of the Revdex.com in addressing this matter. Sincerely, Lifesafer Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sorry, I laughed when I read Guardian's response.  They did not refund any of the funds they claim they did.  I have credit card receipts indicating the over $400 they charged me for their faulty device over a 6 month period.  They did not give 'free month rental' for the tow and device $40 correction fee.   They are either unintentionally providing you this false information due to their incompetence or intentionally providing it in hopes this complaint 'goes away'.This vendor has been barred from doing business in Minnesota by the Minnesota Department of Motor Vehicles as their devices don't meet state standards.  There are over 130 complaints from across the nation against this company which somehow remains in business.  
Regards,
[redacted]

#[redacted]January 26, 2017We received information from the Revdex.com regarding a customer complaint from Mr. [redacted]. The customer is a participant in the Florida Interlock program that is administered by the State of Florida and all device settings are consistent with the...

program’s rules.We have spoken with Mr. [redacted] regarding his concerns and have resolved this matter with him. LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to come to this conclusion. We appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Customer Service

Attached is our Company's response to Mr. [redacted] complaint on 01/21/15, complaint # [redacted] January 29, 2015Cincinnati Revdex.com 7 West 7th Street, Suite 1600 Cincinnati, OH  45202 Dear Revdex.com, This letter is in response to a...

communication received from you regarding a complaint made by Mr. [redacted] on 01/21/2015.  Mr. [redacted]i’s complaint states that he was wrongfully charged for a missed appointment fee totaling $25.00.  His complaint also states that he was mistreated at his service center by the main technician and is concerned about receiving a violation due to his relationship with the technician.  Mr. [redacted] is requesting a full refund and is requesting we change the amount of days in his monthly monitoring period. I have spoken with the State Director in Massachusetts and he has notified me that he has reached out to the client by phone personally and addressed his request regarding the addition of extra days added onto his monthly monitoring period and offered to refund Mr. [redacted] missed appointment fee.  He also let me know that he has addressed this issue with the service technician to ensure the escalation process is understood and any inappropriate behavior towards Mr. [redacted] ceases. As for the violation Mr. [redacted] is questioning, Guardian Interlock is physically unable to add or remove events from any data download, leaving it impossible for the technician to maliciously report the violation. We are required by the State to report any and all violations to the monitoring source.  If Mr. [redacted] is wishing to dispute this violation in question, he will need to dispute it through the State of Maryland. To conclude this letter, we would like to apologize for any mistreatment Mr. [redacted] experienced while receiving service from our technician and would like to wish him the best of luck with the remainder of his program. Please let me know if you need additional information. Sincerely, [redacted] Corporate Communications

Jan 22,  2016 Revdex.com Re: Case [redacted] We received a complaint from the Revdex.com regarding a customer complaint about product issues. As background, the customer is a participant in the Arizona interlock program that is administered by the State of Arizona and all...

device settings are consistent with the program’s rules. We have spoken with Mr. [redacted] and have resolved this issue. We consider this issue resolved. LifeSafer takes all of our customer complaints seriously and have researched the matter extensively to come to this conclusion. We appreciate the assistance of the Revdex.com in addressing this matter. Sincerely, Lifesafer Customer Service

LifeSafer takes all of our customer complaints seriously and are currently looking into the matter.We will respond  accordingly as soon as all information is gathered. We appreciate the assistance of the Revdex.com in addressing this matter.Sincerely,Lifesafer Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find many questions unanswered, besides the fact that they say you can't manipulate the data, then why is it that on the print out I recieved from their technician the paper reads, " the following violation where recorded while the device was calibrated" and there is no violation on 11/25/2014 like they claimed to [redacted], also their website says false positions will not be sent as a violation except it was sent as a violation.  Also im still not satisfied with the answer received in regards to why they have to reprogram my device to comply with Massachusetts law when I'm a Maryland resident.  They calibrated my device three times in Massachusetts with the Maryland settings and then all of a sudden the computer doesn't let them do it anymore? If you could get them to answer these question I would appreciate it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Timeline of incident1. Guardian install was completed on October 16, 2015 at 2pm at the Millersville location 8328 Veterans Highway Road Suite C, Millersville Maryland 21108. The device stated that I had 27 days until service. Although it should have read 30 days. I paid $114.70.2. October 17, 2015 went to work and arrived at 11:45 PM and parked my vehicle at my office located at 1050 Thomas Jefferson Street NW, Washington, DC 200073. Turned the vehicle off and unplugged the device as instructed by the display on the Guardian device (AMS2000).4. October 18, 2015 I was leaving work at 8:15 AM to go to my second job. I plugged the device back into the base. Pressed the white button at the top to turn thedevice on. There were no audio sounds or display coming from the device. I unplugged it again and waited30 minutes. I thought the device locked my vehicle for some reason.5. Went back to my office for 30-35 minutes. Returned to the vehicle and attempted to connect the handset device again. There still wasn’t any sound or display coming from the device.6. Called the “24/7 Customer Support” number provided on my contract [redacted] only to hear 3 options for assistance. The first option stated for” new customers wanting to install, Press 1”, “existing customers are to Press 2”. The third option is for port affiliates. Since I am an existing customer I pressed 2 only to hear that I have to call during normal business hours Monday- Friday 8Am-10PM.7. Called Lifesafer and got an operator who connected me to a Technician. I explained the issues I was having and he explained that the handset was faulty and need to be replaced. Since his was on a Sunday, I would have to wait until Monday to attempt so.8. I did not want to leave my vehicle in the garage so I called my insurance company to have it towed home. The tow companies couldn’t find a truck that would fit within the garage clearance. 9. While trying to get this situation under control, I could not make it to my other part contracting job and was the contract was terminated.10. 10 I walked to the Foggy Bottom Metro to go home and paid for a fare card which was $10.00. Once arriving at my destination station found out that there was no bus service on Sunday to my home. I had to pay $15.00 for a cab to get me home.11. October 18, 2015 I had to obtain another cab to get from my home to the New Carrolton Metro Station. The amount for the cab was another $15.00. 12. Came into work Sunday night and when I left, I called Guardians customer service number. I was told to take my device Oakcrest Auto Body [redacted] to get it diagnosed. 13. Paid $9.00 to take another subway to Oakcrest and found out that the device was in fact faulty. They replaced with another and calibrated it to work. Took another bus and subway back to work where my car was till parked to try the device.14. The device still didn’t show a display or have any sounds as previously when it was initially installed.15. Called Guardian again and was transferred to the Maryland state office for Guardian Interlock. This was the same location who originally installed the device. Spoke to [redacted] who said that she would get a technician to come to my vehicle and troubleshoot the issue. If there was an issue, they would at least get my vehicle to start so I can make it home.16. [redacted] called me back and stated that a technician [redacted] would be at my location in 30 minutes17. The technician came and look at the device and saw that it wasn’t working. He looked at the wiring and decided that it was wired incorrectly. He then rewired the base to allow the vehicle to start and the device was working. Once I got into the vehicle to perform the breath test and the vehicle started, my service days went from 25 to 1. Also, my check engine light was on as well. Since this is a brand vehicle, I am still under warranty. However, any alterations to my electrical system voids my warranty.18. Called the technician from Silver Spring and told him the issues. He explained that I would have to take the car back to whoever installed the devices originally.19. Called back to the Millersville location and spoke to a woman named [redacted] who stated that I had to take the vehicle to Silver Spring since they rewired the unit.  She further stated that any costs would have to worked out between that location and I. She felt that the device was installed properly and the device not working is not their problem. 20. After I got home, [redacted] from the Millersville location was the technician who originally installed the device called me. He apologized for the inconvenience and offered to rectify the issues if I met him in Gaithersburg Maryland. That’s where he was working for the whole week he said. I explained to him that Gaithersburg is too far and my money has been spent due to this incident. We agreed for me to go back to Millersville on Wednesday to see whats wrong with the car and device
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]