Guardian Life Insurance Co. of America

Dear *** ***,We are in receipt of your January **, email regarding the above captioned matterThank you very much for bringing this to our attentionCustomer satisfaction is Guardian’s first priority therefore we will contact *** *** directly to address her concernsPlease feel free
to contact me with any questions.Kind regards,*** ***

We do see any problem with the door installation.  We have reviewed the pictures sent and can not see a problem with our product. If Mr [redacted] is still not satisfied with it maybe a little custom millwork at the top would solve his problem.  Thanks again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for referring [redacted]' concerns to our attention. Customer service is our first priority. We will respond directly to [redacted]. Sincerely,The Guardian Life Insurance Company of America

Thank you for referring [redacted]'s concerns to our attention. Customer service is our first priority. We will review this matter and respond directly to [redacted] by August **, 2016. Kind regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.comWe will call to set a time to resolve any issue.ThanksAllied AluminumTell us why here...

Thank you for referring [redacted] concerns to our attention. Customer service is our first priority therefore we will work directly with [redacted] to resolve this matter.  Kind regards, The Guardian Life Insurance Company of America

Revdex.com
We have been in contact the customer prior to this and they were fully aware of the time element situation and reasons behind it.  
This has been resolved.  Door has been installed and the customer has paid in full.
Thank You 
Allied Alumiinum

We are in receipt of [redacted]' additional concerns. We will respond directly to him via [redacted]. Regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Hello, I filed Complaint # [redacted] today.  The Revdex.com mentioned that, should contact occur...

with the business, I should let the Revdex.com know.  [redacted] (referenced in the complaint) called my mobile phone after I submitted the claim today to notify me that Dr. Sara K[redacted] is not in the network but that she would still try to verify if she might be.  [redacted] provided no other alternatives or resolution to the issue.   As I have a medical emergency, I have no other choice t[redacted] to visit Dr. William H[redacted] (mentioned in the complaint as having confederate paraphernalia in the office/conducting work unprofessionally) tomorrow morning.  I am forced to help support the medical practice of someone who is offensive to minority groups, and that is unfortunate.  The fact that I am seeing him out of dire need does not c[redacted]ge the complaint or make the issue resolved.  I notified [redacted] when we spoke that that I had submitted a claim with the Revdex.com, and that for now, we should not continue discussing the issue.  T[redacted]k you,[redacted] _____________________    Sincerely,
[redacted]

We are in receipt of the complaint filed with your office by Mr. S[redacted]. Thank you for referring his concerns to our attention. Guardian will respond directly to Mr. S[redacted] by February *, 2016. Thank you.

Revdex.comWe have talked with the customer and started the process to resolve the issue. We will take care of the door and any other concerns.  Not sure how this got so out of hand but we will remedy definitely the issue.  Thank You! Allied AluminumTell us why here...

We are in receipt of the complaint submitted to you by [redacted]. Customer Service is our first priority. Many thanks for referring [redacted]'s concerns to our attention. We will reach out to him directly to resolve this matter.

Revdex.com We have been in contact with the customer and have worked out a resolution. ThanksAllied Aluminum

Thank you for referring [redacted]'s concerns to our attention. Customer service is our first priority therefore we will respond directly to her via [redacted] or email by December **, 2016. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No doors were purchased. There was no order to cancel. I did mention getting a refund, and was one reason I drove down all the way back down the next morning. There is no contract, and their policies were not explained to me the first or second day I was in. I did not worry too much because nothing was purchased. Since the day before I submitted my complaint to you, they want me to talk with [redacted], the person this started with. I was told he would contact me. But, so far no response. I called again last Friday, and was told I was a nice and they want to deal with me, and right now I have an in store credit. That was [redacted] I talked with and I do appreciate her keeping it friendly, as that is what we must do to work together. I do not want to hurt this company in any way, as they are a legit company, and if we can work this out then, would like the post to not be posted on your website. But, I want this over, and am tired of it. I actually do need a back door, and have offered a compromise, if they are unwilling to refund my money, then I can buy one door if they can refund the rest. I told wait until Tuesday because [redacted] is out of town to see if this will work. I have not heard back. If [redacted] is too busy then, how about a refund. I will work with you to make sure this is not posted if we can come to an agreement. A refund being great!Regards,[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for referring [redacted]s concerns to our attention. Customer service is Guardian's priority. We will review this matter and respond directly to him by March **, 2016.Kind regards,Irini G[redacted]

Thank you for referring [redacted]'s concerns to our attention. Customer Service is our first priority. We will review this matter and respond directly to [redacted] by August **, 2016. Regards, The Guardian Life Insurance Company of America