Guardian Life Insurance Co. of America

Thank you for referring this matter to our attention. We will respond directly to [redacted] regarding her concerns.  Kind regards, The Guardian Life Insurance Company of America

We are in receipt of the complaint submitted to you by [redacted]. Customer Service is our first priority. Many thanks for referring [redacted]'s concerns to our attention. We will reach out to him directly to resolve this matter.

We are in receipt of the complaint filed with your office by [redacted]. Customer Service is our first priority therefore, we will review his concerns and respond directly to him by September **, 2016. Regards,The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company send a very long letter that said nothing and addressed nothing. Boilerplate response at best, they did not address any details. They need to produce the re ording of the ohone conversation between them and our dentist. They will not because they committed the services were 100% covered. Their response is a continued insult and not acceptable at all.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

No problem. Unfortunately our awning maker was unable to produce this as she explained. We will drop the $300.00 deposit in the mail. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Allied Aluminum Products, the company in which I filed my complaint against, contacted me after I filed the complaint requesting me to remove it. They said they would come and address the problem with their faulty installation the following week. They never called me again nor came to my house to even look at the installation of the door on my house regarding the initiated complaint. I have never heard from these people to date. It appears they have not attention of attempting to do anything regarding their breach of contract. The purchase price for this door and installation was $638.00.

Thank you for referring [redacted] concerns to our attention. A response was mailed directly to the consumer on September **, 2016.

Unfortunately, we were unable to install a traditional awning as initially hoped and had to change the order a few weeks ago. We met with the homeowner and changed directions to a whole new approach. For respect of the customer we will return their deposit and apologize. After ordering in the new...

product we definitely are in a time crunch. Again, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with Allied, who has offered reimbursement for the expense incurred to make the repairs, however to date no check has been received.  Until this occurs, I consider the matter still ongoing.
Regards,
[redacted]

We are in receipt of [redacted] request for additional information. We will respond directly to him by January **, 2017 via [redacted] regarding his request. Sincerely,The Guardian Life Insurance Company of America

Thank you for referring [redacted] concerns to our attention. Customer service is Guardian's priority. We will respond directly to him by no later than December **, 2015. Thank you.

Thank you for referring [redacted]'s concerns to our attention. Customer service is our priority therefore, Guardian will respond directly to him.

Thank you for referring the captioned matter to our attention. Customer service is our first priority. We will contact [redacted] directly regarding her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is a rejection of a typical response made by a business trying to minimize any harm this complaint could do to their "family owned" reputation. This family owned business may be nice and easy to deal with when finalizing a sale and installing their products, but beware if you ever have any problems with the product that they sell you. Allied Aluminum lacks in customer service skills.This complaint could have been easily avoided if this information was communicated at my initial phone call. I would have been willing to work with them and paid for any reasonable labor costs involved in getting this defective motor (under warranty) removed and replace with a new one. But, months of ignoring, avoiding and trying to figure out what to do on Allied Aluminum's part only created frustration.An apology and reasonable cost offer to resolve this issue will be accepted only if I am contacted directly by phone or email by Allied Aluminum. I will not attempt to contact them again or refer their products and service to anyone else if I fail to be contacted. I will go elsewhere to resolve my issue.
Regards,
[redacted]

Thank you for referring [redacted]' concerns to our attention. We will review and respond directly to her. Regards,The Guardian Life Insurance Company of America

Thank you for referring [redacted]'s additional concerns to us. We will respond directly to her. Kind regards, The Guardian Life Insurance

Thank you for referring [redacted] additional concerns to our attention. We have responded to her directly via [redacted]. She should expect to receive this response by April **. Regards, The Guardian Life Insurance Company of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The letter failed to answer my question "Why aren't dental sealants covered for adults?"  It merely stated why I already know "they are not covered," and to be fair, some reasonable workarounds in the future.  But their answer amounted to nothing more than "we have no obligation to explain why we structure our plans the way we do.  We cover what we cover, and that is all we will say about it; pre-approve your treatment with us next time."
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received a call one evening from [redacted] and before I could even check my messages and get back with him he had already contacted the Revdex.com. This  should not be considered a complaint. We have no problem helping [redacted]  Will contact him next week and see what is wrong.[redacted]