Guardian Logistics Solutions

On April 28, 2015 staff from Guardian Logistics Solutions severely damaged hardwood floor. Guardian Logistics Solutions was contacted several times in order for customer to be compensated for damages. Customer has been Ignored and no action has been taken to remedy damage after four months. Federal regulations were not adhered to.Desired SettlementInsurance claim to be filed and customer to be compensated for damages done by staff of Guardian Logistics Solutions.

Ok, I left a comment earlier today about not receiving my shipment in the time that the company stated that I would. Let me just say, I emailed Guardian Logistics and they followed up with me promptly! They were extremely nice and helpful. They have restored my faith in this company. I understand the inner workings of shipping and receiving and I know things happen. But that they reached out and made sure I was satisfied meant a lot!
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Inappropriate behavior by Guardian Logistics Solutions employees.Problem Date: December 30, 2014Tracking # 11544; Customer Reference # [redacted]Sales Rep:[redacted]On December 30, 2014 Guardian Logistics Solutions delivered furniture to my house at [redacted]. First of all, it took them weeks to deliver my furniture after it arrived at their warehouse from [redacted] They refused to properly and punctually coordinate an appropriate delivery time with my wife. Upon delivery, the delivery drivers attempted to back a huge delivery truck down my narrow driveway instead of parking the truck on the street, which would have been the appropriate action. They also failed to use a ground guide, and the delivery driver almost ran over one of my trees. My wife ran outside to stop them, and had to yell at them over the sound of the diesel engine so they could hear her pleas for them to stop the truck before destroying my property. One employee got out of the truck and yelled at my wife for yelling at him to stop, then he accused her of racism, even though she made no such comments that would fit that description. After that, he got back in the delivery truck, and drove back up my driveway at a high rate of speed. In the process of doing that, he hit another one of my trees with his truck, and he also ran into my full trash can, violently launching it into the street. Once they delivered my furniture, part of my bed was broken. I can only assume that it was broken because of the reckless driving demonstrated by the delivery truck driver in my driveway. The supervisor,[redacted] informed my wife over the phone that he would properly compensate us for the damage to my property. We have never heard from him since that day. I also plan on filing a police report through the [redacted] Police Department to record the damage that Guardian Logistics Solutions employees did to my property, since no one from the company has attempted to rectify the situation themselves.Desired SettlementI expect Guardian Logistics solutions to pay for the damage that was done to my property, and I also request that they never send those specific employees that delivered furniture to my house on December 30, 2014 to my house ever again.