Guardzilla

I have passed on this complaint to our head of Customer Support with directions to reach out immediately to settle this claim He will check with his team to confirm the details of this complaint and contact Ms [redacted] per the contact information provided in the Complaint I am sorry that this has been such a frustrating experience for the customer We will work to rectify it

I will follow up with our customer support team on Monday to determine the status of this complaint and reach back out to the customer with a solution by TuesdayI apologize for any inconvenience we have caused***

We apologize for the customer's frustrating experience I have passed along this complaint to our head of Customer Support with directions to confirm the details with his team, then rectify the situation immediately with Connie Joyner

We are sorry to hear that our customer has experienced this problem We are happy to send out a new unit and no cost to the customer Please let us know via email to ***@guardzilla.com where to send the unit Thank you [redacted] ***Guardzilla

I apologize for this issue and have contacted our head of Customer Service to process this immediately

Dear Revdex.comI finally received the refund from the companyPlease close my case since it was resolvedThank you very much for all your help!Sincerely,***

I apologize for this issue I can have a replacement sent out right away Can you share the customer's address with me at ***@guardzilla.com? I did not see the address on the report

Complaint: ***
I am rejecting this response because: there is no set time of when the company intends on fixing the problemHow much longer must I wait? When will I receive a response or an action that will rectify the problem?
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meMy shipping address is *** *** *** *** * *** *** * *** thanks for your assistance in this matter
Sincerely,
*** ***

I'm sorry that Ms*** has had such a long, frustrating experience I just corresponded with our head of Customer Support and told him to confirm the details of the complaint, then rectify the problem

We understand ***'s frustration and apologize for the frustration and inconvenience We are happy to mail him the requested refund check at the address in the complaint Please let us know if that is a satisfactory outcome and we will send the check. *** Guardzilla

We are sorry to hear of this customer's problem I have forwarded the complaint to our head of Customer Support, who will reach out to the customer and make the necessary arrangements to provide the requested refund. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My original complaint was not satisfied as I did not receive the camera as stated in the first business' response, so therefore, this response is not satisfactory until I receive my camera from this company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Because they always say they wil send it and never do you can send them my add:** *** *** Flanders nj when I receceive the camera I will let you know
Sincerely,
*** ***

I would like to amend the information about my caseI called the company Monday after not receiving the refund they promised per company's response to my Revdex.com complaintThey said that "they got my address wrong"Of course they didn't contact meThey promised to "fix the error", but I am full of doubtsThey strike me as a "check is in the mail" kinda company more and moreThey are either incredibly disorganized or they are trying to postpone issuing the refund on purposeI gave the company a couple of extra days and still got nothingI think it is safe to say that something is very fishy thereHopefully you can prompt a response and an explanation

I have contacted our head of Customer Service and directed him to send this camera out today I apologize for the delay

We are sorry to hear of Ms***'s experience We are happy to refund her the $cost she referenced And we do not require her to send back the camera Please let me know via email at ***@guardzilla.com where we should send the check Best regards, ***
***Guardzilla

Please apologize to *** on our behalf I have forwarded this complaint to our head of customer service I will have an answer to *** by Monday and a tracking # for her new camera *** can reach out directly to me next week at ***@guardzilla.com

10/12/The mediator left a VM message for the CONS.10/27/The mediator left a VM message for the CONS.11/02/The mediator left a VM message for the CONS.11/02/(The mediator spoke to the CONS) I purchased this security camera at ***, in April of 2017, for $108.00 It only worked for a short period of time. I contacted the BUS and they told me to ship it to them and they would send me a new one. I waited four months and finally received another camera but it did not appear to be new; maybe rebuilt but certainly not new. I hooked it up and it didn't work. I called and had a lengthy conversation with their tech support line. I followed their technical advise but the camera still doesn't work. They told me to send it back for another replacement. I refuse to do that because I don't want to wait for another months. At this point I've lost all confidence in this company and I want a full refund.11/30/The mediator left a detailed VM message for the CONS informing him that the BUS has agreed to mail him a refund. The BUS relayed this agreement to the Revdex.com on 11/21/17. The mediator informed the CONS that we would conclude our mediation efforts at this time, but that he may contact the Revdex.com in the future if he does not receive the promised refund