Guardzilla

I'm sorry that Mr*** has had such a frustrating experience I have discussed his complaint with our head of Customer Support He will immediately review and confirm the details of the complaint with his team, then rectify the situation to Mr***'s satisfaction

I have passed this complaint on to our head of Customer Support He will reach out to the customer within hours We do not sell directly to the public, so a dissatisfied customer needs to return product to the retailer where they bought the item for a refund We are happy to
replace, at no charge, any defective product

Complaint: ***
I am rejecting this response because: I have been treated horrible and told many things by this company and have been lied to already
Sincerely,
*** ***

11/17/2017: Mediation department sent consumer email requesting day time phone number.11/20/2017: My personal contact number is [redacted]12/1/2017- Guardzilla never resolved my problem & I still have yet to get a response from them. They said they were sending me a new camera a while back but never did. At one point, they sent me a fake tracking number. I've tried different avenues of reaching out to them, and now they've disabled my comments on social media and deleted my messages so others can't see them. I know other people have had issues with the company and their service, so I've pretty much given up on trying to get a camera back from them. But it would still be nice to receive a refund if possible. I've talked to several people over the phone and through the different mediums, one of which was [redacted] in February. The rest of the emails I received from them were sent from "Guardzilla support". I told them they sent me a fake tracking number and they still didn't resolve the issue. They have not reached out after they responded to the Revdex.com saying they would get on the issue either. 12/19/2017: Mediator emailed consumer to see if business had reached out to her.12/19/2017: They have not contacted me at all. I'm concerned because it seems this is normal practice for this company? Is there anything you recommend that I try?

We are sorry to hear that our customer has experienced this problem.  We are happy to send out a new unit and no cost to the customer.  Please let us know via email to [redacted]@guardzilla.com where to send the unit.  Thank you.  [redacted]Guardzilla

I will follow up with our customer support team on Monday to determine the status of this complaint and reach back out to the customer with a solution by Tuesday. I apologize for any inconvenience we have caused. [redacted]

We are sorry the customer experienced this problem and are happy to pay the fine.  If the customer can scan a copy of the fine and email it to us at [redacted]@guardzilla.com we can mail out a check immediately.

10/12/17 The mediator left a message for [redacted] with a customer service representative. 11/02/17 The mediator drafted an email to [redacted].com, requesting a status update. (Email sent-LL)11/09/17 The mediator spoke to a customer service representative.  The rep spoke to his supervisor and then told the mediator that [redacted] has been out of the office and will not return until next week.  The mediator then asked the rep if someone else could help resolve this consumer's complaint.  Once again, the rep spoke to his supervisor.  The rep then told the mediator that no one else could assist with this matter and that the mediator would have to wait until [redacted] was back in the office.  This phone conversation took 15-18 minutes.11/21/2017: ([redacted]) Thank you for this update.  I have passed this along to our Customer Support leader and requested a refund.

I apologize for this issue.  I can have a replacement sent out right away.  Can you share the customer's address with me at [redacted]@guardzilla.com?  I did not see the address on the report. ..

Dear Revdex.comI finally received the refund from the company. Please close my case since it was resolved. Thank you very much for all your help!Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I apologize for this issue and have contacted our head of Customer Service to process this immediately. ..

Complaint: [redacted]
I am rejecting this response because: I have not received a call or any satisfaction to the complaint. 
Sincerely,
[redacted]

We apologize for the customer's frustrating experience.  I have passed along this complaint to our head of Customer Support with directions to confirm the details with his team, then rectify the situation immediately with Connie Joyner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have passed on this complaint to our head of Customer Support with directions to reach out immediately to settle this claim.  He will check with his team to confirm the details of this complaint and contact Ms. [redacted] per the contact information provided in the Complaint.  I am sorry that...

this has been such a frustrating experience for the customer.  We will work to rectify it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me... provided they actually process the refund as promised.
Sincerely,
[redacted]

Bought it at [redacted] department stor it worked for awhile contacted Guardzilla they try to fix the problem they told me to send it in  they received it on 3-1-17 a week later I   try and called them they kept telling me they will send a new one now we are in June and still when I call they...

tell the same thing I want a refund or a new one they just keep giving me the run around thank you

12/1/2017- called business. No answer. On live chat support said they will try and call back Monday to chat. Gave them customer's name and brief overview of the situation.12/12/2017: Mediator emailed business for update. 12/14/2017: Mediator emailed business for update.