Guido's Pizza

Initial Business Response / [redacted] (1000, 5, 2016/09/06) */ To Whom It May Concern: This letter is in response to complaint made [redacted] We are sorry they had problems with one of their reservations They had used the program to book other reservations prior to the reservation they tried to cancel and worked fineUnfortunately, every hotel has their own cancellation policy Attached is a copy of our "Owner Understanding and Acknowledgement" where it states "Cancellation and rescheduling policies varyMembers must read and understand the terms and conditions of each reservation that is booked There problem concerning a cancellation does not warrant our cancelling their membership and returning all the monies paidHowever, if they Will send us a copy of the reservation where they tried to cancel the one night and could not, we will see what we can do to help We are more than willing to try and help Mrand Mrs [redacted] with any future travel plans they may haveIf you have any questions, please dive me a call at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 9, 2015/09/16) */ In process of resolution Final Business Response / [redacted] (1000, 12, 2015/09/21) */ Spoken with customer and are resolving

Initial Business Response / [redacted] (1000, 5, 2016/08/17) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Sorry they had trouble getting we have sent out their password...sometimes it is malware on their computer that prevents useWe have our new platform that covers everything Saver Express did but it handles more and you can earn reward credits that can help pay for future tripsWe are offering this free of charge and the annual dues of $first year we will payFYI Saver Express system had been compromised and that is why some of the troubleI will reach out to the ***'s to help them

Initial Business Response / [redacted] (1000, 5, 2015/08/22) */ They have been members since 10-09-and they had days in which to cancelI have not heard any complaints until nowI am more than willing to help with their vacation plans...give me a call at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The day time to get a refund is not applicableWe didn't see the problems with this program until we actually tried to use it and make reservationsWe were on a mini vacation with my sister and didn't leave Branson to return home for daysWe would love to go on a cruise but in looking at their website the cruises are very limited and much more expensive than we can affordWith the last ti enI tried to use the travel agency the reservations they quoted was 2-times more expensive than what I found when I researched itI asked them to find something less expensive and it was still double what I foundIn looking over their website very thoroughly the choices are much less than what we were lead to believeWe told them at the presentation that we are living on Socual SecurityWe can't begin to take the trips that they sponsorWe were very discouraged and disappointed with what the travel agency can actually provide Final Business Response / [redacted] (4000, 15, 2015/09/14) */ We have offered to help and have not seen any written quotes that we were able to meet or beatAs stated before, Roark has had nothing in our files where they have called in to complainThere are great deals in the program and are willing to help you use

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ July 30, RE: Case # XXXXXX [redacted] and [redacted] To Whom It May Concern: This letter is I response to complaint made 7-27-We believe their request to receive a refund is unjustified They purchased 4-17-and they had business days in which to cancel their contract(see attached) I am not fully aware of their issues but regarding the one example where we saved $on a hotel stay did not seem like a bad dealRegarding their Destin Florida request was for a very highly demanded area, in the summer, and they needed a place for 8-peopleThe supply for those accommodations are limited for travel agents other than using multiple hotel rooms that may have been too expensiveI am sorry that we did not find you something at a reasonable costMost of the units in that area are studio, and and bedroom units...and we could have found those units for you We are more than willing to try and help Mrand Mrs [redacted] with any future travel plans they may haveWe kn0w our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookings are done on-line unless part of a package(Airlines prices change often)We would like to offer [redacted] towards their next vacation with us, because of their inconvenience If you have any questions, please give me a call at XXX-XXX-XXXX Sincerely, [redacted] Customer Service Manager

Initial Business Response / [redacted] (1000, 8, 2017/02/20) */ Mrand Mrs [redacted] purchased the first week of timeshare 9/30/and added another week November 3, This was a real estate transactionHe has the right to sell or give to someone but we do not take back without a fee attachedI have offered to try and help him use the program but we do not buy them back

Initial Business Response / [redacted] (1000, 8, 2017/07/06) */ [redacted] We have looked into this matter and the contract has been closedOur records show that no money was ever taken as the first payment was set for June and we had canceled the contract before any fund where taken So the contract is closed and no money will be charged to them Thanks for your time and concern with this matterIf you have any questions, please feel free tocontact me at [redacted] [redacted] Compliance Officer Summer Winds Resorts Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/07/07) */ We made a dollar payment on June 3rdWe are trying to get it back even though he said we didn't make a payment that was are downWe tried call in but didn't recieve an answer Final Business Response / [redacted] (4000, 13, 2017/07/07) */ [redacted] Again our records show no money was ever received on this contract, The customer can provide me proof of a charge and I will be happy to have a refund done Thanks for your time and concern with this matter [redacted] Compliance Officer Summer Winds Resorts

Initial Business Response / [redacted] (1000, 9, 2015/08/04) */ August 3, Re: Case# XXXXXX [redacted] and Johnny Carter To Whom It May Concern: This letter is in response to complaint made 7-21-We believe their request to receive a refund is unjustified They purchased 6-02- and they had business days in which to cancel their contract I am sorry that there first experience was not a good one as they were trying to book to close to dates of travel for decent ratesRegarding their Gulf Shores request was for a very highly demanded area, in the summer [redacted] has to be able to book the same at other travel agents book and do not go to the private sector unless requested We are more than willing to try and help [redacted] and [redacted] with any future travel plans they may haveWe know our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only off their lowest rate at the time of booking and those bookings are done on-line unless part of a package(Airlines prices change ofter)We would like to offer [redacted] towards their next vacation with us, because of their inconvenience If you have any questions, please give me a call at XXX-XXX-XXXX Sincerely, [redacted] Customer Service Manager Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not accept this responseI have tried on several occasions, not just this one to book with them and there is never anything avaivableI do not believe they can get the deals they offered, periodI have found cheaper condos and hotels online myselfI have contacted my credit card company and had the [redacted] fee reversed and I have placed a stop payment on the monthly draftI do not know what else to say, except I WANT MY MONEY BACK and I WANT OUT OF THIS CONTRACT !!!!!!! My next step will be contacting my lawyer with this paperwork I have from them Again, there are several things they do not tell you about in this processWE are both smokers, all their property is non smokingThey knew we smoked, cause I went and smoked waiting on dude to get to talk to usWe have pets, all condos do not accept petsetc..etcetcI could go on and on Mr [redacted] ***, needs to talk to someone above him and get this taken care ofI will not be paying Roark, [redacted] , WHOEVER another dime !!!!!! All of this has just been one big JOKE and nothing but a headache !!!!! Please cancel contract, or I will be contacting my lawyer next Thanks [redacted] Final Business Response / [redacted] (4000, 17, 2015/08/18) */ We stand by our first response and are willing to helpUnfortunately, some markets have a shorter season and get booked up earlier...that limits us to what we can offer Final Consumer Response / [redacted] (4200, 19, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) It wasn't just one time or one placeI tried or locations and times, different condos, hotels, etcNOTHING in the price range that was advertisted !!!! Oh, there were plenty of places to go and stay for several, several hundreds of dollars more than what we were toldOr else they referred me to a star hotelI don't think soThe only solution for me is to be out of the contractI have already stopped the payments from my account each month and contacted my credit card company about the first down payment of [redacted] This is nothing but a SCAMThere is nothing good at all to say about itRead the reviews on the Revdex.comI wish I had before hand I am asking again, to please cancel my contract with this place and let's end this madness that they know is not right I know the next time we come to Branson we are going to another presentationI can not to let EVERYBODY in the ROOM and that comes to that location the whole time we are there, know what kind of company this is and how they do businessI will make sure that while I am there, you will NOT SELL anything !!!!!!! I know I am just one person, but like I saidI work hard for my money everyday, and I do not like to be ripped off and that is what has happened here Tear up my contract Thanks [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/03/08) */ First of all we never refused to take her new credit card informationSecondly, Saver Express broadcasted to their members they were hacked last summerThey have been working to get back to where they were before that happenedThirdly, If they do not pay the annual dues...they will not be able to use the programThey send out bills expecting most people to pay as they bought the program to useIf they stay out for months or a year they can pay the annual dues and become current members againI have tried on more than one occassion to try and help the [redacted] 's out by putting them in our new travel program at no additional cost for the membership and we would pay the first years duesIt is a better program as they have more condo space available and they also give reward credits when they travelThey can be used towaard future travel and when anyone listed on their family plan uses they get the reward creditsThe only thing they have to do is sign the paperwork regarding use of the platform a license agreementMrs has refused, so there is no way to help herLast time I tried to talk with her she hung up.We are still willing to help her but she will need to either sign the agreement or stay with Saver Express Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/03/16) */ Info for better business.pfd = Page reads: $annual dues are frozen for life and payable, if usedPage does not read reflect if used RTSN Rollover Packet [redacted] .docx = was provided by Mr [redacted] is only the worksheet (same as Page of above attachment) and also reads: $annual dues are frozen for life and payable, if used Page - is addressed to a Mrand MrsFurr with their address, violating their confidentiality and ours Page and Travel Network Service Owner Agreement, does not resolve our concerns with the annual dues and the ability to access a website which we are paying for and unable to use We can not use their services, because we do not have access to the websiteWe can not get access to the website without paying the $annual duesWithout access to the website, we can not schedule a vacation or any of the other services they claim to offer us We were told we would pay the $annual fee, if and when we scheduled a vacation and/or purchased their offered services (i.e golf, skiing, rental car, air fare)To date, they have offered no services and no longer are providing us with access to the website to be able to schedule/buy any servicesMr [redacted] claims that I hung up on him; however, he hung up on me & refuses to talk to me until and unless we sign his documentsHis refusal to talk to me came when I advised him of our lack of ability to use his services, our understanding of the annual payments (the wording difference between the worksheet and paragraph of the contract) and I asked to sell this back to themHe advised that they can not buy back this service; however, even timeshares are bought back We will not be bullied and forced into signing additional documents that do not resolve our concerns that we are being scammed If you need any additional documentation, please feel free to contact me Thank you [redacted] Final Consumer Response / [redacted] (4200, 20, 2017/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Roark has not provided us with any information about this new serviceThe service as it was sold to us was never usableThey are giving us no assurances that we will be able to use this new mystery service, only ensuring that we are content for another year to continue paying our monthly payments for another year for additional nonservice Final Business Response / [redacted] (4000, 22, 2017/04/11) */ The only way she would have assurance is to sign agreement so that we can give her a password [redacted] useYou have our response and it is for them to sign the agreement so they can use

Initial Business Response / [redacted] ( [redacted] ) */ I spoke with [redacted] , and she was looking for a Hawaii vacation and there was not a lot to choose from at that time in condos...but they had hotelsI said that they should call back at first of the year but I am not sure where they are calling as I usually get messages to callOur sales office is closed from Jan to Jan and then they will be inWe close as most of shows are closed at that timeThe [redacted] have had the ability to set a concierge appointment or use the website to check acommodationsWe are more than willing to help them and assure them that we have some good deals on hotels, condos, cruises etcPrices are always subject to change and there are NO discounts for airfareAirlines establish rates and we get them the best we canWe are sorry they feel the way they do but I am sure if they are reasonable we can find them what they wantJust call [redacted]

Initial Business Response /* (1000, 5, 2016/11/28) */
Evidently there is some confusion with how the program worksFirst, you gave an example of someone that was not a member of our travel club...they were a timeshare ownerSecondly, your mother purchased a travel club and in BOLD PRINT it
stated she had business days in which to cancelYes, we have had a few complaints but not many compared to he thousands of members we have*** *** which is one of our fulfillment companies was hacked into and we have been upgrading those peopleYour mother owns our new platformIn our paperwork we state that there are NO DISCOUNTS on AIROur prices are very good and expecially when using the condo space and when you use the hotel discounts...our best deals will be on the first page as we do not get the same deal on all hotelsWe are more than willing to help them use the program but do not feel that any monies be returned
Initial Consumer Rebuttal /* (3000, 7, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I previously stated in my letter my mother (85)was not in her right frame of mind when she signed thisI know how influential these seminars can beThere are alot of things involved here that she cannot doShe can't afford this as they made her think she couldHer income is way way lower than ROARK told her to put downTherefore; she signed this under pretencesThis may be ok if you are young and plan on doing alot of traveling*** family does not travel nor can afford too! There is a maintenance fee of $*** per year which none of her family can be responsible forROARK Travel Club convinced her it would be a great deal for her family! ROARK should have had her call her family and ask if it would be okWe have checked out their reviews on line and they are not good! For the company to persue this they would have more problems than it's worthPlease refund her $*** and make sure from now on they have a family member sign also! This would make for a better business practice! My mother is NOT in good health because of her heart and more! If this can't be resolved she will have a nervous breakdown or a coranary!! Please help! Thank you & sincerely,
*** ***
651-*** ( I do not depend on my e-mail for messaging so please call if you need any more information.)
Final Business Response /* (4000, 9, 2016/12/12) */
In response to rebuttal written 12-6-We do not discriminate on age and it is your mothers fault if she told us She made $*** per year and did not make that muchHow would we knowNeither is it our responsibility to have to call family members and get their approvalIf she can't make her own decisions then maybe should look into thatWe would not know on either issue (whether she made enough, traveled enough or capable of making a business decision)We have people in their 90's active and travelingIf you or she would have discussed her trip and purchase you had business days in which to cancel
Final Consumer Response /* (4200, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When will this end? ***, from ROARK told our mother what to put down for income! (of course *** is no longer there as most aren't!) Mom's word against yours! She makes $*** a year! If your company is so good then why do you only give days to respond? She wasn't even home from MO yet!
And NO you would not know if she was capable or not! That is why you need to get ahold of one of the children before letting someone sign a contract that involves them! I don't care about the age! Some people are NOT well even in their 50's! We do not want any part of it as I stated beforeWE DO NOT TRAVEL! So you are going to charge our mother $*** which she would never use up??!! YOU JUST KEEP IT?? It is good for years for families that travel! WE DO NOTAnd air fare is no less thru you, you say? We can look it up ourselves and find a good deal! Let's please resolve this! I'm sure she was excited (*** told her "oh now you have your Christmas shopping done for your kids!") She thought WOW what a nice gift and of course they make it sound like a great great deal! Been thru those seminars beforeGreat for some people but not in this caseAnd I did call the week she got home to ROARK and the man was very very rude to me!
PEACE AND LOVE & A VERY HAPPY NEW YEAR!
Truly Sincerely yours,
*** ***
651-***
NO E-MAIL AVAILABLE

Initial Business Response /* (1000, 5, 2016/10/17) */
In our NEW PLATFORM that we are offering them that gets great prices and more condo inventoryThey get reward credits when they travel...we will pay first years duesMany times our customers believe they have better prices on-line but when
they actually book the trips they cost more than what was advertisedAgain we are more than willing to work with the ***,s to make their program work for themLooking forward to helping them in the future
Initial Consumer Rebuttal /* (3000, 7, 2016/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because we tried to book airfare and hotels with them and it would have cost us much more, so we went with an online service ( *** )We feel like they have lied to us and many others and did NOT keep their promise in lower rates !
Final Consumer Response /* (4200, 11, 2016/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told we would get a huge discount on airfare and hotels, so they lied to us We really feel ripped off.What a Scam
Final Business Response /* (4000, 9, 2016/10/19) */
First of all if they look at their paperwork it states that there are NO discounts on air...we get you best available fare at the timeAirline prices change all the time and we have no controlWe have provided our NEW Platform which has some great hotel discountsIn order to help they will need to cooperate so we canWe have people say they can beat our prices all the time but many times when we check that is not trueThey own the program and now we need to work together to have the program work for them

Initial Business Response /* (1000, 9, 2015/07/16) */
Please refer to previous response as they had the option to cancel within the cancellation period and could have responded any of three different methods clearly stated
Final Business Response /* (1000, 11, 2015/07/17) */
Re: Case #
XXXXXX
*** *** *** and ** *** ***
To Whom It May Concern:
This letter is in response to complaint made 7-6-We believe their request to receive a refund is unjustified
They purchased 10-21-and they had business days in which to cancel their contract(see attached) It is written specifically, what they need to do in bold
Although, she had called in several times, we do not except cancellations via phone
She could have 1) brought her materials back in person 2) sent thru the post-office with the package postmarked within the business days 3) faxed a cancellation letter
We are more than willing to try and help with any future travel plans they may haveWe know our best discounts come from Condo Rentals, Cruise Packages and Vacation Packages/ We also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookings are done on-line unless part of a package(Airlines prices change often)
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager

Initial Business Response /* (1000, 5, 2016/11/19) */
We are sorry they had a bad experience, the fulfillment company was hacked into this summer and they have been rebuildingWe have a brand NEW PLATFORM and we will send them the paperwork to be able to useIt is easier to use and has more
condo inventory plus you can earn reward creditsWe are more than willing to make this work for themIf they need our office they can call XXX-XXXXXXX

Initial Business Response /* (1000, 5, 2016/09/06) */
To Whom It May Concern:
This letter is in response to complaint made *** We are sorry they had
problems with one of their reservations
They had used the program to book other reservations prior to the reservation
they tried to cancel
and worked fineUnfortunately, every hotel has their own
cancellation policy
Attached is a copy of our "Owner Understanding and Acknowledgement" where it
states "Cancellation and rescheduling policies varyMembers must read and
understand the terms and conditions of each reservation that is booked
There problem concerning a cancellation does not warrant our cancelling their
membership and returning all the monies paidHowever, if they Will send us a
copy of the reservation where they tried to cancel the one night and could not, we
will see what we can do to help
We are more than willing to try and help Mrand Mrs*** with any future
travel plans they may haveIf you have any questions, please dive me a call at
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/08/20) */
I have been in contact with member and there is some confusionOur core business is condo rentals, cruise packages and vacation packagesWe state that we can save you up to 50% off hotel stays and that is variable from hotel chain to hotel
chainWe do meet or beat others prices and if another discounter has a price we do not beat it by 30% it is off the posted rateWe have confirmed a day stay that we have compedI do not feel they are justified in their request
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
trere are condos, and motels, even there in your hometown, of bramson mothat I can book for less money than you have offered me.I have found several,,,and as for the comped room,,,,that was a part of the deal in the begenning,but it was a beedroom,,,and the date was open..nothing has changed,, I still feel that we were misled,,and lied to,and I want nothing but a full refund,, and cancelation of my membership,,,,
Final Business Response /* (4000, 9, 2015/08/24) */
We still feel that the member has a great deal as there are great deals in the program as we have stated and our offer for a comped stay is a generous offer
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as I said before.I was misled, and lied to..we were told that at anytime we could book a condo,,at anyplace..for less than than a ***,,,,and that is a LIE..it is not the truthaltough there may be very small savings, an some places like orlando,vegas.or some place..so they say,,,,but that is not where I want to spend my time,,,I have also been on cruses,,,and there is NO savings there either,,I can book a cruse for less, any day.like I said before this membership is NO savings to me..I don't think that I am asking too much, to just cancel my membership,,and refund my payement of *** he keeps bringing up the generous offer of the comped room,,,,may I remind him again, that that was supposed to be a bedroom,,and that was a part of the ornigial deal,,,so I stand firm,,,I have been misled, and lied to,,,what else can I say

Initial Business Response /* (1000, 5, 2015/12/03) */
This letter is in response to complaint made 11-30-We believe their request to receive a full refund is unjustified
They purchased XX-XX-XXXX and they had business days in which to cancel their contract(see attached)
Regarding the
passwords, your passwords may be sent to you within three days but they are not usable to after the day period as they need to be set upWe sell thousands of packages and this has always been the way it works
Rates on anything we book are subject to change and if there are individual owners renting their own units they have control of prices and availabilityThe fulfillment company guarantee specific properties, suites or chains(see Page I/We understand that 3rd paragraph from bottom of page) This part of a page understanding where second page was signed by both parties
We are more than willing to try and help Mrand Mrs*** with any future travel plans tehy may haveWe know our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also off discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookinsgs are done on-line unless paart of a package(Airlines prices chage often)We would like to offfer $towards their next vacation with us, because of their inconvenience
If you have any questions, please give me a call at XXXXXXXXXX
sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a classic bait and switch tactic used by *** *** manager at the presentationOur decision to sign the contract was based on Mr *** willingness to tell us that he could get us a rate at the *** resort where we winterThat's the bait,when we finally access the account after days we were told they could not get the rate for usOf course they have the money,and now tell us we are to late to cancelThat is a very profitable transactional for them!
The access code they give you to meet the day contract termination does not mean your account is activated as we found out
Final Business Response /* (4000, 14, 2015/12/16) */
Regarding the passwords the same answer appliesUnless problem with customers spyware...they are usually activated within days and told to contact us if they do not have within days
We do not control prices, resorts, airfare etcthose are controlled by many different parties but we find special prices and deals that are below retail pricesBut we do not guarantee specific resorts and surely not ones that independent owners chose the price they want to rent their unit forWe can only get them prices lower when the owner pays commissionsHowever, we do have resorts that we get up to 50% off prices...the one they are speaking of is not one of those
Final Consumer Response /* (4200, 16, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In order to sell us the contract we were specifically told they could get a rate at the *** After we signed and payed,and where activated they all of a sudden are told they could not get the discount at the *** because it was privately ownedHad we been told this PRIOR to signing we would not have done a contract with themWe want our money back!

Initial Business Response /* (1000, 9, 2015/06/30) */
Re: Case # XXXXXX
*** and *** ***
To Whom It May Concern:
This letter is in response to complaint made 6-18-We believe their request to receive a refund is unjustified
They purchased 10-16-and they had business
days in which to cancel their contract
the examples that we use on the board are some of the trips that members have taken or condo's that are available from time-to-timeThey have saved members hundreds of dollarsIn no way is there a guarantee that every trip or condo is the same price or that they will get the same discountsI most cases we meet or beat other discounters on the published travel agency rates and up to 30% off full retail ratesThere are NO discounts on airfare..so, airfares need to be booked as far out as you can to get the best price
We are more than willing to try and help Mrand Mrs*** with any future travel plans they may haveWe know our best discounts come from Condo Rentals, Cruise Packages and Vacation PackagesWe also offer discounts on hotels and car rentalsWe do not get discounts from airlines and so we can only offer the lowest rate at the time of booking and those bookings are done on-line unless part of a package(Airlines prices change often)
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 11, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reply received by the company is indicative of the sales statements made at the time of saleWhile a 3-day right of termination is reasonable is most circumstances, for a travel club to expect that the inadequacy of service can be determined within days is nearly impossible and certainly unreasonableEven if we ran into examples where the "club" couldn't provide us with discounted accommodation, we most certainly would have attributed it to "one of those things" and a "out of ordinary" experienceWhich we did initially, however, since then we have attempted to receive subpar service and zero discount from this club
Claims made, as in this reply, of up to 30% discount, are not only but deliberately misleadingThe "discount" quoted is supposedly off of "everyday" pricing and not the discount expected by those not within the "club"However, the vast majority of these destinations offer regular "discounts" for these same dealsOne would be hard pressed to find a "full fare" price outside of the club "deals"So the reported discounts are off of fictional prices, in fact, for the trips we've attempted, the "club" price has been more than the price anyone could receive by a simple search of the internet (a fact carefully hidden during the sales pitch by the way)
We haven't attempted any discounts on airfare, so to include that in this response shows me this is a canned response to a common complaintThe response indicates the "best discounts come from Condo Rentals, Cruise Packages, and Vacation Packages." And while it's true, you can obtain the occasional large discount, they are few and far betweenIn fact, while on the site there were links stating things like, Las Vegas for as low as *** and when one selects the link, the lowest weekly rate for anytime in the upcoming year was over three times that amount
In closing we just want to say that the claims made by this company are in the very least extremely exaggerated and at most could be argued to be outright fraudulentMy wife and I are considering referring this matter to the Federal Trade Commission (since people are brought in from across State lines) and the Branson District Attorney's office for possible prosecutionIf this "club" could offer even a modicum of the savings pitched as common the price of membership could be justified over time, however, when the "savings" are actually higher priced than non-club offered prices one would rarely, if ever, actually use the club services which would mean the membership price paid will never be recoupedUnconscionable business model, to soak hard working people with promises of common discounts only to fill the contracts with legalese which locks them into a long term condition in which the service provider (the club) has no responsibility to come through with anything resembling the deals used as examples during the sales pitchSo, in short, no this reply isn't acceptable
Final Business Response /* (4000, 13, 2015/07/14) */
Re: Case # XXXXXX
*** and *** ***
To Whom It May Concern:
Regarding the comments made on 7-7-There are numerous discounts available for club members and many with substantial discountsHowever, that is not for every caseWe still have not seen any specifics of a trip or trips either they or We have quoted the details and prices of the tripTrips need to be apples to apples with all the same parts of the trip and same dates
We have hotel discounts up to 50% off of the rack rate...sometimes we get 50% off sometimes it is 30%, 20% or what is listed on the travel agents screenWe do have the best corporate rates but many of the hotels are privately held and they sometimes sell lower than our corporate rate
We have great deals on condo's and they vary on wen you book, where you book as the variable effect the pricesIf you are looking within days many times you can find great prices...but when you book or months out they may be higher
Cruises and Packages we can save members quite a bit on those based on the retail prices
We feel we have a very good program and most of our members feel that way toowe are more than willing to work with Mrand Mrs*** on their next tripOn their next trip we are willing to re-bate an additional *** for a hotel stay or if it is a cruise or vacation package *** for that trip
If you have any questions, please give me a call at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service Manager
Final Consumer Response /* (4200, 15, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Re: Case XXXXXX,
If you are looking for specifics regarding the statements I have been making I will offer up the latest attempt to gain a cruise to Alaska (Vacation request #KLT-XXX-XXXXX)A copy of the proposed cruise "deals" were as follows-
Holland America - Cabin Type: VH-BALCONY-DOUBLE OCCUPANCY-CRUISE ONLY Price/Cabin: *** SaverExpress Discount*: *** Final Cost: *** (Taxes, Port Charges, and Fees Included)
Norwegian - Cabin Type: BD-BALCONY-DOUBLE OCCUPANCY-CRUISE ONLY Price/Cabin: *** SaverExpress Discount*: *** Final Cost: *** (Taxes, Port Charges, and Fees Included)
Princess - Cabin Type: BB4-BALCONY-DOUBLE OCCUPANCY-CRUISE ONLY Price/Cabin: *** SaverExpress Discount*: *** Final Cost: *** (Taxes, Port Charges, and Fees Included)
Every one of these "deals" were more expensive (and significantly so in some cases) than deals being offered by the cruise lines themselves for the exact same sailings in the exact same room class, "apples to apples" as you put itContinuing to quote the marketing material of up to "50% off the rack rate" for hotel discounts (a rate I have yet, in telephone attempts to get accommodation while traveling, to see it, nor the 30%, 20%, etc.)Again, all the "club" claims hold to the letter of the agreements by emphasizing discounts are off the "retail rate" which NO ONE sells their own rooms at those "advertised" pricesThis is a way to make it sound like your company is providing some kind of service for the very high price being paid by the average person who's taken in by these claims (yes my wife and I ended up being just that kind of client)We paid you *** to get member pricing believing your hype about getting specially negotiated rates in abundance when in fact the rates are very atypical and the actual savings is typically minuscule or nonexistent altogetherWhy did I pay you a premium to "negotiate" a fare greater than the typical discount offered by the providers? At this rate of "savings" I will never reach a break-even point for my initial investment (exceeding break-even is a selling point of your company by the way; to justify the initial high price)
Saying you are willing to work with customers is a bit of a joke, when attempting to call you it's very common we reach nothing but an answering system asking us to leave a message and someone would return our callIn the multiple times we've left messages in that labyrinth of phone messaging we have never received a prompt call backIt has always taken several days to hear backWe tried on at least three occasions to obtain assistance with a simple overnight hotel accommodation while traveling and ended up making reservations through a local hotel because we couldn't get someone to get us a "club" price
Needless to say, but I'll make it clear, the lack of a decent discount caused us to alter our plans for this year and vacation at home entertaining grandchildren so the offering of *** off a *** cruise, which amounts to less than a 7.5% discount off a deal that's already more expensive than readily available deals, and amounts to a minuscule savings when compared against those dealsThis saving's, I'll assume, is a one-time offering which means we're back in the same boat of paying *** for discounts which are far from commonI'm not telling you there aren't the occasional deals but they are far, far from typical as alluded to in the marketing

Initial Business Response /* (1000, 5, 2016/08/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Sorry they had trouble getting we have sent out their password...sometimes it is malware on their computer that prevents useWe have our new platform that covers everything
Saver Express did but it handles more and you can earn reward credits that can help pay for future tripsWe are offering this free of charge and the annual dues of $first year we will payFYI Saver Express system had been compromised and that is why some of the troubleI will reach out to the ***'s to help them

Initial Business Response /* (1000, 11, 2015/10/03) */
Our weekly condo's start at $and in no way are all the condo's that priceWe do our best to get condos at a greatly reduced price but and we have save customers hundreds of dollars on their rentalsWe are more than willing to work with
Mr*** to find him a fair price but to find a place in Gulf Shores he should be reasonable and we can save him off the retail prices
Initial Consumer Rebuttal /* (3000, 13, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ABSOULTY NOT
This is not what *** presented to usI specifically ask him if we could book anytime we wanted toHis answer was yesI can get the same 10% discount thru ***, our thru my military discountThey presented to me a program and want me to make reservations when space is availableThere is no way for me to be satisfied unless I get a refundI know that you can google them and get all kind of complaints such as mineAnd some of these they have refunded the moneyThese people are con artist and good at what they doThey can't fulfill the agreement the sold meI absolutely cannot book what I want at the time I want to go somewhereIt is only when space is available or to some destination that doesn't interest meI just want a refund and that's what will make me happyI do not know how they can sleep at night knowing what they doAnd I don't want there condo's in BransonI have friends who have friends who have friends and rest assured I will let them know what Roark has done to us
Final Business Response /* (4000, 15, 2015/10/07) */
We are more than willing to help get them a vacation at a reasonable price and in that area $is not reasonableEverything in travel is based on availability and we do not set the prices people chargeWe have thousands of people traveling and getting good discountsWe are wiling to re-bate $on their next trip
Final Consumer Response /* (4200, 17, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The program was presented to us that we could pick our own travel time It was not based on availabilityThey have a lot of complaints on the internetThey had so much to offer us to get us to buy into the programI will also be filing a complaint to the Attorney General of Missouri about these practicesAnd the chamber of commerce in BransonThey are now backing up on the guarantee of what they offeredNow they are saying(Quote) We are more than willing to help get them a vacation at a reasonable price and in that area $is not reasonableEverything in travel is based on availability and we do not set the prices people chargeThey specifically said this was to include Gulf ShoresThat was the reason we bought in so we could book at our convenience a trip to Gulf ShoresAll I can say is check them out on the internetYou are seeing a lot of bad complaints about this very IssueI have not found anything goodUnless they had something to do with there advertisements and paid people to say nice thingsFull Refund is wantedI'm Not going to go away on thisAnd now they want to give me a credit on something else when space is available for dollars
I want a full refundAnd I'm interested to see what the Attorney General would have to say about thisFull refund ***You sold me a bill of goods and you know it
Thanks but no Thanks on your offerSleep well Brother???